I don't know what's going on with this venue this year, however they have been dropping the ball on multiple occasions. While decór is nice, they have actually closed off more than 2/3 of their own restaurant, now for food quality- while it's generally been fairly good, they managed to mess up their oyster pancake. While it's nice to have grains in your diet, you shouldn't find that of sand in your pancake.
Their kitchen management is a bit of a concern, during my first visit this year, they had completely forgotten about one item in the order. I thought that was alright, it happens to everyone, but then the next time I came around, they lost half of the entire order! Moreover they had the audacity to tell us that there was something wrong with the machines even after we literally spent an hour trying to get them to follow-up on our order, though to be fair, you can't really do a follow up if you don't actually stop to find out what you're missing!
I'm hoping that I was merely unlucky and that these are two very coincidentally placed isolated incidents. I'm willing to give them a third chance, but if it happens again, I'll have no choice but to use the Jardine House venue more often read more