From the moment we arrived at the hotel, I could tell the service was going to be top notch! The…read moredoormen were courteous and efficient, and we were welcomed by Bobby in the lobby. He brought us to check in on the 15th floor as we had booked a room with access to the executive lounge. Throughout our stay, the staff in the lounge were terrific; remembering our names, room numbers and even our preferred cocktails.
The breakfast buffet had a huge variety and there was definitely something there for everyone. We enjoyed the various restaurants on the property and a couple of the dishes were outstanding.
However, a day into our trip we had a rather big snafu with my father's mobility scooter breaking. Obviously this was going to affect our trip in Hong Kong, but Raymond, the Chief Concierge came to the rescue! He lent us a wheelchair to use and arranged for a rental scooter to be delivered to the hotel. He kept in touch with us throughout the week, giving us suggestions and making us feel like we were the only guests in the hotel. I can't say enough good things about Raymond, except kudos to you, sir. A++. You, alone are a reason I would return.
The hotel was packed because of the Chinese New Year. I observed how well the staff worked with each other and the guests; it was a well oiled machine. There were some festivities in the lobby to celebrate and the general manager, Mr. Wipper was there. Ah it all made sense now. The extraordinary attention to detail and exquisite service came down from the top! It was clear this GM had standards and his staff respected that, and him.
The airlines had cancelled our flights home because of expected bad weather. Bobby, the rooms manager, whom we had met upon arrival, didn't flinch. Although they were at capacity, he somehow managed to extend our stay for 3 additional nights and then change again when the airlines cancelled us for a second time. Well done Bobby - the airlines could learn a thing or two from you.
All in all, we had a marvelous time at The New World Millennium hotel in Hong Kong and I would highly recommend staying at this property!