We did not stay at this hotel, however, we were in the area and needed a place to keep our luggage while we ventured the city. I saw that they offer luggage services on their website and decided to check it out.
It was a little difficult communicating since my friend and I don't speak Chinese, but we walked up to the concierge desk and asked if we could leave our bags there. When they found out that we were not hotel guests, they didn't want to take our bags, however, they quickly changed their minds and said it was okay. We're not sure what happened, but were so relieved! We were charged a small fee and given a ticket for pick up.
When we came back to pick up our luggage, it was very simple as the gentleman that helped us earlier in the day remembered us immediately. They also helped us get a taxi so we could get to the airport! Everyone was so kind and helpful.
The lobby is very nice (though small). I also ventured to another floor to use the restroom and the facilities were great. read more