We've been using this water delivery company for a while now and honestly have nothing but good…read morethings to say. Their customer service is excellent! Super friendly, helpful, and easy to reach whenever we have a question or need to make a change. Deliveries are always reliable and the water quality is great. The price is totally worth it for the convenience and service you get. It's one less thing we have to worry about, and that alone makes a big difference. If you're thinking about signing up, I'd definitely recommend them.

In short, Zutra thrives off upset customers leaving Primo-ReadyFresh (PRF)…read more Here's the problem: when you join Zutra, they rent you dispensers from PRF and charge you more than what PRF charged you for. Also, they charge you so much for delivery. Then when you cancel (or consider cancelling), they give you a major attitude over the phone and when they pick up their equipment. It's better to stay with PRF and deal with their deliver inconsistencies. At least, PRF compensates you for their mistakes, charges you less than Zutra, and have courteous customer service.

After a nightmarish experience with the Primo/Sparkletts merger we found Pure Waterfall. So glad we…read moredid! Responsive and professional. Everything Primo isn't!

It's been over 10 years. My family has been using this company for our water service. The quality…read moreis nothing short of amazing. What I appreciate most about this company is the fact that the owner himself takes pride of the quality of the water. The employees are super nice and very accommodating. We tried a different water delivery service out of curiosity to see if there was a difference after the first week we canceled our service and went right back to pure waterfall. If you're looking for a company that takes pride in their filtration system and maintenance, try this company out.

I've been a loyal customer of Presh Water for a very long time, and I can honestly say they always…read moreprovide great customer service and great pricing. I especially want to recognize your driver, Jesse, for always being such a huge help and providing such fast delivery service. He is professional, friendly, and always goes above and beyond. Because of experiences like this, I will definitely continue doing business with Presh Water. Highly recommend!

I'm still recoiling in horror as I write this…read more We've been using Phresh for alkaline water delivery for about 3 months and have enjoyed the convenience. But while my husband and I were changing out an empty 5-gallon bottle, we noticed a white, thumb-sized fleck floating at the bottom. At first I assumed it was just a piece of plastic from the cap, so we emptied the bottle to check. To my absolute horror, it was a slug. We had been drinking water from that bottle for the past week with a SLUG floating in it. I gagged immediately. It was absolutely disgusting and alarming. Another reviewer mentioned finding a paintbrush and pencil at the bottom of their bottle, and I wish I found that than this. How sanitary is their bottling and quality control process if a slug can end up inside a sealed bottle unnoticed? I'm still sick over it. I wish I had taken a picture, but I was so disgusted that I immediately dumped it down the sink. Going to refill my own water from now on, at least I can see the cleanliness with my own eyes that way.

Never had problems until April 2025. For 10 years service has been good. Now we have missed…read moredeliveries and I can't get in touch with customer service. I'm put on hold for an hour after I tell them I'm not a new customer and the system cannot find my account. Now our machine is not working properly, so we can't use the little bit of water left. After 43 minutes of waiting today, I spoke with a very rude Maz of customer service who told me they have gone through a system upgrade and my April 17 delivery would now be May 9 and I would need to request a credit for the previous month. She also told me to use my time while waiting online to multitask and use a different phone for conference calls. This is not ethical. I will be reaching out to Costco Senior Buying Team whom I have the account through to let them know how their members are being treated.

Horrible horrible idiotic service. Got a message my water would be delivered by 9:30 am. I waited…read moreand got a message it would arrive by 11:00 am. That time came and no delivery. I checked the app and it said by 2:00 pm. It's now after 5 pm. I called Primo TWO HOURS AGO and am still on hold. Checked the app and today's delivery is now missing. Or shows next delivery in 2 months with a "skipped delivery" in two day. This company is worthless. Please don't respond. You people have done everything possible to get people to cancel your service and I know several friends who have done just that. This is pathetic.

Great product and service. Delivery is always on time and if you need more water you can always…read morerequest more and they bring it right away. Great service, could not be happier. Thank you Prive water

Always prompt and responsive. We switched from water bottles to Prive about a year and a half ago…read moreand we are happy we did. King is the best, he always responds right away and our delivery gets scheduled right away. Water taste so refreshing and so good cold. We use our Primo to make our coffee too and it has allowed us to remove one more appliance from the kitchen

I had been a paying customer in good standing with Urban Oasis, and my only "issue" was that I…read moredidn't consume water fast enough for their delivery schedule. Instead of water delivery being a convenience, it became something I had to actively manage -- tracking bottle counts, timing usage, and adjusting my routine just to stay within their service structure. That completely defeats the purpose of having water delivered in the first place. I had a large amount of water on site that I had already paid for, but because my usage didn't align with their internal turnover expectations, they chose to discontinue service. There were no payment problems, no missed deliveries, no disputes -- just a mismatch between how quickly they wanted bottles cycled and how a normal person actually uses water. A customer's life shouldn't have to revolve around a company's bottle logistics. Service should adapt to real usage, not require customers to restructure their routines to fit a rigid delivery model. Dumped by a water delivery company? Yes. If you go with this company, understand that flexibility is very limited, and if your consumption pattern doesn't match their system, you may be pushed out -- even if you're a reliable paying customer.

Well, we dumped the giant conglomerate (booooo) and found Urban Oasis here on Yelp. So far, we are…read moresuper happy with their service and their water. When I've needed to call they are overly, in a good way, helpful and I appreciate that. They even return phone calls!!!!!! I'm hoping for a long business relationship.

Jack and PW stepped up when Primo imploded and didn't deliver any water for a month. My new cooler…read moreand water bottles were at my door the next day. If I need a refill I just call or text them. Amazing service and an amazing company.

I've been trying for months to get an email and/or call back from this company. They have the WORST…read morecustomer service. Their delivery guys are friendly and helpful.

Estella is AMAZING!!!! She takes care of my account every time and is so professional. We love the…read moreAlice Water at my residence for my family as well as at the office for our employees. I always know I'm in the company of friends when I see the AliveWater jugs. God bless! Thank you!

It honestly feels like a total waste of money…read more I can even see what looks like leftover quartz sand or maifan stone from the filtration. The bottle looks like it was custom-ordered from Mexico or China or something. I genuinely don't know where all those amazed reviews came from. Like, who suddenly decides, "Yeah, this is the water I need in my life"? At this point, I'd rather eat my great-grandma's boiled Brussels sprouts every single day than take one sip of this.

Amazing customer service and the best water in Glendale. The staff is always friendly and helpful,…read moreand the place is clean and well organized. They also have a great selection of snacks and lots of other good items to choose from. Highly recommend stopping by if you're in the area!

Staff is always very helpful. They fill your water jugs/gallons quickly…read more There are carts available if you are filling multiple jugs. They have 2 parking spots reserved for their customers. But they are also many other available spots in this plaza. 1 gallon is currently .50