Never had problems until April 2025. For 10 years service has been good. Now we have missed…read moredeliveries and I can't get in touch with customer service. I'm put on hold for an hour after I tell them I'm not a new customer and the system cannot find my account. Now our machine is not working properly, so we can't use the little bit of water left. After 43 minutes of waiting today, I spoke with a very rude Maz of customer service who told me they have gone through a system upgrade and my April 17 delivery would now be May 9 and I would need to request a credit for the previous month. She also told me to use my time while waiting online to multitask and use a different phone for conference calls. This is not ethical. I will be reaching out to Costco Senior Buying Team whom I have the account through to let them know how their members are being treated.

This service is not good. I am not satisfied. I only had one delivery this month of 4 bottles of…read morewater and their billing is ridiculous. I am canceling and I don't recommend this company to anyone.

Well, we dumped the giant conglomerate (booooo) and found Urban Oasis here on Yelp. So far, we are…read moresuper happy with their service and their water. When I've needed to call they are overly, in a good way, helpful and I appreciate that. They even return phone calls!!!!!! I'm hoping for a long business relationship.

I had been a paying customer in good standing with Urban Oasis, and my only "issue" was that I…read moredidn't consume water fast enough for their delivery schedule. Instead of water delivery being a convenience, it became something I had to actively manage -- tracking bottle counts, timing usage, and adjusting my routine just to stay within their service structure. That completely defeats the purpose of having water delivered in the first place. I had a large amount of water on site that I had already paid for, but because my usage didn't align with their internal turnover expectations, they chose to discontinue service. There were no payment problems, no missed deliveries, no disputes -- just a mismatch between how quickly they wanted bottles cycled and how a normal person actually uses water. A customer's life shouldn't have to revolve around a company's bottle logistics. Service should adapt to real usage, not require customers to restructure their routines to fit a rigid delivery model. Dumped by a water delivery company? Yes. If you go with this company, understand that flexibility is very limited, and if your consumption pattern doesn't match their system, you may be pushed out -- even if you're a reliable paying customer.

We've tried a few different water stores. Who knew there were so many to choose from. This one…read moregets 5 stars for cleanliness, easy parking right in front to load up the big bottles, friendly and helpful customer service and value for the price. We get the Kangen water for $2 a gallon. You can taste the difference. The other reverse osmosis water is good too at 50 cents a gallon, but having read about optimal hydration, the Kangen is our favorite and it's still a better value than buying the equivalent at a market.

A bit odd to be rating a water store, but here goes. This is…read morelocated in a little strip mall right off of Colorado and close to Glendale Blvd. Although there are other businesses, there are two 15-minute parking spaces reserved exclusively for customers of the water store right in front. I didn't really know what to expect of this place, but a friend had recently "introduced" me to water store water, and after having drunk mostly Brita filtered water at home, and the occasional Arrowhead, Crystal Geyser, or Costco bottled water when needed, her water was so much more crisp and clean-tasting, more Smart Water than Dasani (which I believe is universally despised). So I went over there, a small shop with two automated water dispensers outside built into the wall, and inside, different sized water bottles and a counter-area on the right with various types of water. The man working there was curt but professional. I was clearly a newbie and eventually settled on a 5-gallon water bottle that was around $26, as well as a pump also about $26, and he filled my bottle with the reverse osmosis water which was $0.50/gallon. The 5-gallon water bottle was one of two more expensive ones which he said would last some 10 years, and the pump was very easy to install and negated the need of a separate dispenser with a spigot to drink out of. I've since gone two other times using the automated dispenser outside. It takes both cash and card, but there is something like a $0.75 upcharge for using credit, and I believe the machine only takes $1 bills so bring 1's.

I looked at reviews before I picked Zutra and I definitely made the right choice. Excellent…read moreservices and very communicative. They even check in before holidays to make sure I'll be available for pickup and swapping bottles. It's super easy to just text them rather than picking up the phone and waiting on hold to talk to someone. Customer service is phenomenal.

Great Communication and easy to understand. If I do switch companies, this is definitely one I'm…read morekeeping in my file!

Fresh water, $3 for 5 gallons Easy and convenient parking in…read morefront Very friendly service Wait behind the plastic curtain Get your lottery tix And send $ to Philippines All in one visit

I had been a customer for a few years. I purchased water last week and it had a funny taste, not…read moregood at all. They need to get the water checked.

Jack and PW stepped up when Primo imploded and didn't deliver any water for a month. My new cooler…read moreand water bottles were at my door the next day. If I need a refill I just call or text them. Amazing service and an amazing company.

I've been trying for months to get an email and/or call back from this company. They have the WORST…read morecustomer service. Their delivery guys are friendly and helpful.

So after 5 years with Culligan, we switched to Pro Water's state of the art system to clean up the…read morewater coming into our home. We also got the reverse osmoses system under the kitchen sink to further clean the water. This was such an easy and smooth process. We put in the order with Brad, scheduled an appointment for installation and our installer was Maurice. These guys know what they are doing and they made it very easy for us. The set the expectations and we didn't have to do anything. It took us about a couple hours where we couldn't use the water but then all we had to do is flush out the air from the new system. It's the third day now and everything is working great. WHY WE CHANGED: Just got tired of increasing monthly rates and having to open the garage for the techs to switch out the tanks. Also the Pro Water system does filter out more than the water softener we had.

I have had our system for about a year and had our first filter change and system check earlier…read morethis week. Eric, our technician was great. Very friendly and explained everything he was doing. Love the system and everyone we have interacted with from the company has been great! I should add that when the system was originally installed Brad and I had a discussion about my vegetable garden and what would be the best solution so as not to get too much salt into that water as it would affect and potentially burn them. The installer was able to route our hose line so that it would continue to use unsoftened water and not affect my veggie garden. We are SO appreciative of this as we love eating our home grown tomatoes!!!

Estella is AMAZING!!!! She takes care of my account every time and is so professional. We love the…read moreAlice Water at my residence for my family as well as at the office for our employees. I always know I'm in the company of friends when I see the AliveWater jugs. God bless! Thank you!

This is literal tap water. It's from opal springs in Oregon which is tap water. They pay 3¢ a…read moregallon and charge $10 a gallon. It's a scam. Huge scam.

Staff is always very helpful. They fill your water jugs/gallons quickly…read more There are carts available if you are filling multiple jugs. They have 2 parking spots reserved for their customers. But they are also many other available spots in this plaza. 1 gallon is currently .50

Amazing customer service and the best water in Glendale. The staff is always friendly and helpful,…read moreand the place is clean and well organized. They also have a great selection of snacks and lots of other good items to choose from. Highly recommend stopping by if you're in the area!

"PureLux has great Service! the team is Professional, Friendly, and always willing to help, Highly…read morerecommended!"

We used this company to install reverse osmosis and a whole house filtration. We liked the vibe and…read morethe Offer better than the big guys. So far I'm happy and all is well!