Jack and PW stepped up when Primo imploded and didn't deliver any water for a month. My new cooler and water bottles were at my door the next day. If I need a refill I just call or text them. Amazing service and an amazing company. read more

I've been trying for months to get an email and/or call back from this company. They have the WORST customer service. Their delivery guys are friendly and helpful. read more

Quality service... Great water always on time. Very friendly staff! No contracts, just great service!

Most amazing company ever. Best water quality! we have been with them for over 12 years. We always test the water quality and Thus far it has never failed. If your looking for quality I highly Recommend them. read more

Excellent water service! Company offers alkaline, purified, or mountain spring. Best part it's local family owned company with no contracts, no minimums, and no fees! I was paying over $25 per month in delivery fees with sparkletts/primo. read more

We've used them for home delivery of alkalinized water--which much I prefer the taste of--for over a year now. (Instead of regularly hauling cases home from TraderJoe's every few weeks.) It's a bit frustrating that their website is more informative than interactive, but response to email has very prompt and efficient the few times I've had a question or needed to do something like change the credit card on file. Great water, great service, reasonable price. read more

I'm not sure what his name his but this guy needs a raise, all I know is he's got a mole on the right side of his face, dark shade of skin, has been coming to my house for the last 4 years to deliver my water. What I have to say about him is his service is by far amazing, if I'm not home he leaves the water in a safe place and when I am home he makes sure to be super friendly and at least make some small conversation and compliments, very friendly and the water is good too. Never had any issues it's alkaline and supposedly filtered great. Tastes great!! Anyways give this man a raise! read more

I unfortunately was not home when my boyfriend decided to give this water company a try. Upon first inspection, the wooden Unit with the porcelain bowl that holds the water jugs looked very outdated. The porcelain bowl itself, where the water you drink will sit in, was an unsanitary design to say the least. If we had the slightest lift or opening, bugs would get in it and drown in our water.... Completely putting the design aside, the water was of very poor quality of taste to say the least. We eventually stopped drinking it, and soon after stopped giving the water to our two dogs and cat because I had no idea where this water truly came from. A few months later, we had bottle after bottle piling up in our condo because no one was drinking it, not even our pets. After we were tired of looking at this ugly unit and gigantic water bottles, we decided to give them a call to cancel. The first time we called, we asked them to come pick up the unit and they agreed to. Sadly, they never came, so we called again. No answer. Fast forward, after over 4 months and weekly unanswered calls, we are still, to this day, stuck with this unit. Before we cancelled, the water delivery man would come every scheduled date without missing a step. As soon as we called to cancel, they completely stopped coming. Trying to get a returned call after many messages is impossible! Trying to get an answered call on their supposed hours of operation is equally impossible. When we sent them an email, a returned email from the email listed on their website says their email is not valid. Their website only has a p.o. Box listed so we had to do some googling to find their physical office location. We plan on driving to their location to drop off this unit and these heavy bottles ourselves. This company does not have you, the customer in mind so save your money! I will be reporting them to the BBB! read more

Mike is my Delivery Driver for many years, he is always on time and attentive with my water delivery, and the water taste great better than other water companies, He goes the extra mile by rotating my bottles in my storage garage, if you want a great water delivery company Pure Water Fall is the best, and Mike make this company stand out with his friendly deliveries and always with a smile. read more

This company has done the absolute best during these uncertain times to deliver water for me and my family. All of the delivery men do there jobs and are generous. The owner of the company is very laid back and generous, and they are very honest. My family has been using there water for years and now that I have a little one I can trust that he will be safe drinking there water read more

Been using there service for well over ten years, love it. They have fast, scheduled delivery, and have excellent, fair pricing.

I've never seen such an unprofessional company. Today is Wednesday April 13...Approximately 4:30pm going Eastbound on 134fwy your employee got into a road rage with another driver. Not only did your driver cut him off but he got off the company truck on a very busy freeway.. Stopping the freeway, almost causing an accident and proceeded to vandalized a drivers car. He caused substantial damage on the drivers side by kicking the vehicle repeatedly screaming for the driver to come out. Someone with this type of behavior as a driver is insane. Not only did he do this under your time but in uniform and the company's vehicle. read more

Pure Waterfall - Such an unprofessional employee. Getting off on a busy freeway causing road rage and inflicting damage to someone else vehicle. - Water Delivery Near Me - Glendale, California

This is hands down the best water service in LA. Fast, efficient and excellent in customer service. I was having back pains after years of heavy lifting the 5 gallon bottles. After my neighbor told me about Pure Waterfall, I thought I would give them a call. Tigran, the owner, was very informative and pleasant to speak with. He started my service as early as the next day! I'm saving money and my family is drinking actual purified water unlike Sparklets and Arrowhead which in my opinion taste like tap water. So thank you to Tigran and the Pure Waterfall Family! read more

When I was not at home, my husband decided to give a free trial for this service. But we decided to cancel a free trail. We keep calling this company and e-mailing. They don't call us back or e-mail us back. We will report them BBB. Keep away from them! read more

Pure waterfall is the best! Great service and great prices. Myself, my Inlaws and my aunt all love the taste of this water. I highly recommend them. Hands down the best water service I've ever had. read more

My bill has I explicably gone from $20/m to $115. My old unit broke and was replaced with a poorer unit, and they keep delivering too many bottles even though I have repeatedly asked them to stop. read more

What a horrible company! Just got blocked in by one incredibly rude driver as I was just trying to pull out of a spot on my street and return to work after lunch. Not only did the driver then honk at me, but he also did some graphic hand signs. DO NOT appreciate being treated this way when I didn't do anything wrong. Would hate to have to deal further with anyone from this company. UGH. read more

I live in Pasadena and I was going to cancel because I don't drink a lot of water. My friendly driver, Vic, switched me to the 3 gallon size and I am very happy with this company and my service. The water is excellent and they don't have contracts like Sparkletts and Arrowhead. I strongly recommend this water company. Thank you Pure Waterfall! read more

This is the best water company ever! I have been using them for years now and never had a problem. The owner is amazing and has our water for us on time, every time. We even have leftovers so we are never left without enough water in our home. They have the best water quality, we get the alkaline water and it tastes amazing. I have tried many different water companies but never really liked the taste of the water, until I found Pure Waterfall. Thank you for providing excellent service and amazing quality! read more

Very unprofessional service. I called because I had a concern with the price I was paying and the man on the phone was very rude. He was talking over me and raised his voice trying not to let me talk. I was confused because the price I was originally paying went up out of nowhere and I had questions on it, and this man blew it completely out of proportion. I am canceling my service today and telling all of my neighbors to switch to a better service as well! read more

Service is horrible! Better make sure you're paying attention, or else they will raise your price without you knowing. I was told one price when they sold it to me and somehow I'm paying a price twice as high. Never doing business with them again. read more