Never had problems until April 2025. For 10 years service has been good. Now we have missed…read moredeliveries and I can't get in touch with customer service. I'm put on hold for an hour after I tell them I'm not a new customer and the system cannot find my account. Now our machine is not working properly, so we can't use the little bit of water left. After 43 minutes of waiting today, I spoke with a very rude Maz of customer service who told me they have gone through a system upgrade and my April 17 delivery would now be May 9 and I would need to request a credit for the previous month. She also told me to use my time while waiting online to multitask and use a different phone for conference calls. This is not ethical. I will be reaching out to Costco Senior Buying Team whom I have the account through to let them know how their members are being treated.

Sparkletts is now Primo. RUN AWAY ASAP!! I started Sparkletts water delivery though Costco. For…read moreyears, I never had an issue with billing or service. Then "Primo" took over around April 2025. EVERY MONTH THERE IS A PROBLEM, from day one. They screwed up the Costco accounting and started a "new account" with billing at a different rate from the Costco contract (they did not tell me, I figured it out after multiple phone calls- that is another issue I will not waste time on now) Then they changed delivery days and screwed that up. They did not deliver but charged me for the delivery and essentially called me a liar when I told them there had been no delivery because their freaking "system" said water was delivered. HOURS wasted on the phone over water delivery!!! NOW, I just realized I have been paying a late fee every month for a year because THEY changed the billing/payment date without any overt notice. Also, you are not advised there a late fee will be accessed on a certain date, you only learn of it when you check your invoice- which is not readily accessible. I believe they hide the details on purpose just to get that extra $20, yes $20. This is the only Costco vendor I have ever had a problem with. When I called Costco to complain, they said a representative would call me back. The did, a representative from PRIMO waters that basically dismissed my complaints as the issues are minor and fixed (only after multiple phone calls) and I could always find another service if I did not like theirs. I have been looking for a new water service, but Primo appears to have a monopoly in my area. COSTCO SHOULD BE ASHAMED! yeah, right... I will be shouting rip off when I pass the "Primo" vendor at costco and I am telling everyone who will listen to RUN, not walk. Oh, I almost forgot. They tell you you can clean your dispenser yourself by watching an online video. NOT TRUE. The online video is for TOP loading dispensers. Costco/Primo only rents bottom loaders and you have to use their expensive and inconvenient cleaning service. WHAT A RACKETT!!

My server Ryan was great very helpful and attentive for our first time attending. Nice ambiance and…read moregood music aswell. The rolls are good.

I had been a paying customer in good standing with Urban Oasis, and my only "issue" was that I…read moredidn't consume water fast enough for their delivery schedule. Instead of water delivery being a convenience, it became something I had to actively manage -- tracking bottle counts, timing usage, and adjusting my routine just to stay within their service structure. That completely defeats the purpose of having water delivered in the first place. I had a large amount of water on site that I had already paid for, but because my usage didn't align with their internal turnover expectations, they chose to discontinue service. There were no payment problems, no missed deliveries, no disputes -- just a mismatch between how quickly they wanted bottles cycled and how a normal person actually uses water. A customer's life shouldn't have to revolve around a company's bottle logistics. Service should adapt to real usage, not require customers to restructure their routines to fit a rigid delivery model. Dumped by a water delivery company? Yes. If you go with this company, understand that flexibility is very limited, and if your consumption pattern doesn't match their system, you may be pushed out -- even if you're a reliable paying customer.

We've tried a few different water stores. Who knew there were so many to choose from. This one…read moregets 5 stars for cleanliness, easy parking right in front to load up the big bottles, friendly and helpful customer service and value for the price. We get the Kangen water for $2 a gallon. You can taste the difference. The other reverse osmosis water is good too at 50 cents a gallon, but having read about optimal hydration, the Kangen is our favorite and it's still a better value than buying the equivalent at a market.

A bit odd to be rating a water store, but here goes. This is…read morelocated in a little strip mall right off of Colorado and close to Glendale Blvd. Although there are other businesses, there are two 15-minute parking spaces reserved exclusively for customers of the water store right in front. I didn't really know what to expect of this place, but a friend had recently "introduced" me to water store water, and after having drunk mostly Brita filtered water at home, and the occasional Arrowhead, Crystal Geyser, or Costco bottled water when needed, her water was so much more crisp and clean-tasting, more Smart Water than Dasani (which I believe is universally despised). So I went over there, a small shop with two automated water dispensers outside built into the wall, and inside, different sized water bottles and a counter-area on the right with various types of water. The man working there was curt but professional. I was clearly a newbie and eventually settled on a 5-gallon water bottle that was around $26, as well as a pump also about $26, and he filled my bottle with the reverse osmosis water which was $0.50/gallon. The 5-gallon water bottle was one of two more expensive ones which he said would last some 10 years, and the pump was very easy to install and negated the need of a separate dispenser with a spigot to drink out of. I've since gone two other times using the automated dispenser outside. It takes both cash and card, but there is something like a $0.75 upcharge for using credit, and I believe the machine only takes $1 bills so bring 1's.

We've been using this water delivery company for a while now and honestly have nothing but good…read morethings to say. Their customer service is excellent! Super friendly, helpful, and easy to reach whenever we have a question or need to make a change. Deliveries are always reliable and the water quality is great. The price is totally worth it for the convenience and service you get. It's one less thing we have to worry about, and that alone makes a big difference. If you're thinking about signing up, I'd definitely recommend them.

In short, Zutra thrives off upset customers leaving Primo-ReadyFresh (PRF)…read more Here's the problem: when you join Zutra, they rent you dispensers from PRF and charge you more than what PRF charged you for. Also, they charge you so much for delivery. Then when you cancel (or consider cancelling), they give you a major attitude over the phone and when they pick up their equipment. It's better to stay with PRF and deal with their deliver inconsistencies. At least, PRF compensates you for their mistakes, charges you less than Zutra, and have courteous customer service.

I had been a customer for a few years. I purchased water last week and it had a funny taste, not…read moregood at all. They need to get the water checked.

These people are just plain ignorant and stupid. They fail to tell you it's a cash only business…read moreand have zero signs stating that. On top of that they don't have any ATM's nearby. Save yourself the time and go to Highland Water in Glendale, much nicer place with friendly staff and guess what they take card!

After a nightmarish experience with the Primo/Sparkletts merger we found Pure Waterfall. So glad we…read moredid! Responsive and professional. Everything Primo isn't!

It's been over 10 years. My family has been using this company for our water service. The quality…read moreis nothing short of amazing. What I appreciate most about this company is the fact that the owner himself takes pride of the quality of the water. The employees are super nice and very accommodating. We tried a different water delivery service out of curiosity to see if there was a difference after the first week we canceled our service and went right back to pure waterfall. If you're looking for a company that takes pride in their filtration system and maintenance, try this company out.

I ended up choosing Pro Water Solutions for a whole-house water softener system and reverse…read moreosmosis, and I couldn't be happier with the experience. From the very first phone call, Brad was responsive and promptly returned my call. When he came out to assess my home and provide an estimate, he took the time to thoroughly educate me on my water quality and the available solutions. I left that visit feeling much more informed and confident in my decision-making. After comparing a couple of other quotes, I decided to go with Pro Water Solutions--and I'm glad I did. Brad's knowledge really stood out. He tested my water, along with the bottled and filtered water we had been using, and the results were honestly shocking. Installation was scheduled and completed in less than a week after I gave the go-ahead. Daniel, the installer, was excellent--professional, detail-oriented, and made sure everything fit perfectly. He also walked me through the entire system and made sure I understood how to use it. Overall, a smooth, professional experience from start to finish. Highly recommend.

We met with all of the big name companies for a whole house and RO system and decided to go with…read morepro Water Solutions. We first met with Brad and he was honest and answered all of our questions. We were able to get a brand new salt system and a RO system at a great price compared to the other companies. The install went smoothly and everything was done in a timely manner as promised. I've already referred a couple friends and they proceeded to work with them as well. So far so good with our system. Highly recommend Pro Water Solutions. Thanks for everything!

Estella is AMAZING!!!! She takes care of my account every time and is so professional. We love the…read moreAlice Water at my residence for my family as well as at the office for our employees. I always know I'm in the company of friends when I see the AliveWater jugs. God bless! Thank you!

It honestly feels like a total waste of money…read more I can even see what looks like leftover quartz sand or maifan stone from the filtration. The bottle looks like it was custom-ordered from Mexico or China or something. I genuinely don't know where all those amazed reviews came from. Like, who suddenly decides, "Yeah, this is the water I need in my life"? At this point, I'd rather eat my great-grandma's boiled Brussels sprouts every single day than take one sip of this.

Amazing customer service and the best water in Glendale. The staff is always friendly and helpful,…read moreand the place is clean and well organized. They also have a great selection of snacks and lots of other good items to choose from. Highly recommend stopping by if you're in the area!

Staff is always very helpful. They fill your water jugs/gallons quickly…read more There are carts available if you are filling multiple jugs. They have 2 parking spots reserved for their customers. But they are also many other available spots in this plaza. 1 gallon is currently .50

PureLux is pure convenience. Professional personnel such as Josh and their installers, they are not…read morehere to waste your time.

True to the superb reviews I read of Josh's professional service on Reddit, my experience was a…read morevery professional and exceptional service. I purchased the Water Softener and Reverse Osmosis drinking water units for our home. Consultation experience: Josh was the first vendor to contact me after listing my search on on Yelp. He came promptly for an in person presentation to test the city water in my home and explain all the options. I was very impressed by him not trying to "sell" but rather ask questions to learn what specifically I was looking for the use of my home water. Once I decided on going with PureLux H20, he was able to send his technicians out to my home within 4 days to install the unit. Workmanship experience: Hardy and Hugo were the technicians, and they were extremely informative and diligent. They showed up punctual to the time they gave me in advance. I appreciated that they were very conscientious to ask all the questions in advance of where I would like the unit installed, briefing me on ease of access location as well as possible noise that might be a disturbance if too close to an indoor room. The installation was done within the time frame they gave me, and they left the work area clean after they left. Follow up: They came out again to my home after the unit was installed for follow questions and calibrations. All throughout the service, I was very pleased by the genuine concern for providing the best customer service from Josh, Hardy and Hugo. Water quality difference: The water in my house now is noticeable softer (no mineral residual left on glass) and the drinking water from the reverse osmosis now tastes much better, without the chlorine taste from the city water. Hardy connected the reverse osmosis unit to the refrigerator (for ice maker, and water dispenser) in addition to the tap spigot. The quality difference in our home water is noticeably better in all respects (smooth, no odors, tastes better, no mineral residual) and well worth the investment in the Water Softener system installed by PureLux H20. Worth it, of course!!! I would highly recommend PureLux H20 for the personal customer follow-up and professional service. The price of the three vendors on Yelp I searched was also the most competitive offer which I received from PureLux.