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    Recommended Reviews - Zoox

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    Music and temperature for your comfort.
    K B.

    WHAT IS ZOOX AND WHY DID I TRY IT? Zoox operates in limited locations and is one of Amazon's fully driverless vehicle initiatives in Las Vegas. I booked the ride primarily for the experience and, secondarily, because I have teenagers who think this technology is fascinating. HOW DOES ZOOX WORK? You download the Zoox app, schedule your ride, and add a credit card. During this early phase, rides were free, even though a card was required. Ride wait time can last up to 45 minutes, but service is limited to about five Las Vegas hotels. I stayed at the New York-New York. Be aware that pickup locations are at the front of hotels, not always where Uber picks up, even if the drop-off location looks similar. Everything runs through the app, which worked smoothly and provided arrival updates and a live travel map. The app worked great. HOW SAFE AND COMFORTABLE DID THE RIDE FEEL? From a safety and comfort perspective, I had mixed feelings. I'm a Class B driver so a driverless car is not more safe than having class B driving experience. During the ride, another vehicle came close to sideswiping us. Zoox did move out of the way, but not as quickly as I would have expected. I could not tell whether the delay was due to sensor interpretation, or system decision-making, or whoever is controlling it at the "secretive station". As a passenger, the hesitation increased my anxiety. The situation resolved safely, but it did not inspire confidence. WHAT WERE THE BIGGEST SAFETY CONCERNS? One critical concern for me is that the vehicle does not have a horn. As a Class B driver, I consider a horn a fundamental safety tool. It is often the fastest way to communicate with other drivers and prevent near-miss situations. The absence of a horn alone would make me cautious about riding again, and it is the primary reason I would not support widespread adoption at this stage, unless you have stock. HOW DID IT FEEL AS A PASSENGER OVERALL? The ride was smooth, seating spacious. While it was a short trip (2 miles) my anxiety was manageable, I would not choose this option for longer distances. The experience felt more like a controlled experiment than everyday transportation. WHAT FEATURES STOOD OUT IN A POSITIVE WAY? *Fully driverless design with no steering wheel or pedals, which is striking to see in motion. *Spacious, symmetrical interior that allows passengers to sit facing each other comfortably. *Smooth acceleration and braking overall, especially in normal traffic flow. *Stopped completely at all stop signs and lights. *Large windows and a clean, modern cabin design that feels intentionally built for passengers, not retrofitted. *Tinted windows. *Music & sound was good. *Inside mood lighting. *On-screen ride information that helps passengers understand what the vehicle is doing during the trip. WOULD I RIDE ZOOX AGAIN OR RECOMMEND IT? I am glad I tried Zoox for the experience, and I understand why teenagers and tech enthusiasts find it exciting. However, from a professional driving and safety perspective, I would approach it with caution. Until basic safety signaling, such as a horn, and more predictive responsiveness are addressed, this is not a service I would personally endorse for regular use. BTW, Zoox is safer than some human drivers, smh. "The Jetsons era is here. But on land "

    More interior
    Jim C.

    It was cool. Self driving "cabs". The wait was long... like excessively long. But it was also free so there's that. I liked the buggy and the concept the missing star was purely on the wait time

    Lisa H.

    Currently no charge because it's in testing stages. I've taken it twice. First time from Resorts World with 0 wait time & second time from Nordstrom's with about a 1/2 hour wait. Both experiences were flawless. You can change the music to whatever you please & even charge your phone. At night the interior roof lights up. Download the app & give it a try....especially while it's free!

    Our ride!
    Glenn L.

    Since we were staying at the Luxor, we had to try the Zoox robotaxi. Before our visit, I downloaded the app. During the testing phase it is free and only goes to a few locations. Pretty handy and a little more like a theme park ride since there is no steering wheel. Order the ride but you only get the wait time after you book it. Open the doors via the app then you do everything via the touchscreens - close the doors, start the ride, control the type of music, control temperature and finish the ride. My only beef is that the wait times on a busy weekend are not known until you book it. Otherwise, it is a great ride.

    Gregg R.

    Had a chance to try out the zook autonomous ride while we were in Vegas. For the rollout, all of the rides are currently free. To use, you download the app and do a simple registration, no CC required yet. There are only a few stops so far( Luxor, New York, New York, Area15, Resorts World, and AYU Dayclub). So your only options are to go between these locations at this time. The ride is a unique breadbox shaped vehicle. It's not a car, but a pod which seats 4 comfortably with ample space for some luggage. The seats are bore like sitting on a bus, than the more laid back chairs in a car. In addition there are controls for temperature, and music controls. The windows are smoked and hard to see outside at nighttime. The ride was smooth, and uncannily accurate almost amazing. I felt that the car drove fast as well, so you are really putting your trust into the technology so to speak. Looking forward to the updates and expansion of this new transportation and how it will affect the current landscape in Vegas.

    They said under 8 yrs can't ride but it's not true. Double standards

    After waited 45+ minutes, an operator contacted me and saying i can't ride with my baby because under 8 and right after they cancelled our ride some other people went into it with a stroller and no problem. 1. The app should be more specific about the age restrictions 2. Double standart.

    This is mind blowing and futuristic.
    Jose P.

    Ladies and gentlemen, we are technologically in the 22nd century, after experiencing Zoox. Zoox is affiliated with Amazon and it consists of DRIVERLESS.....yes, D.R.I.V.E.R.L.E.S.S....vehicles that are constantly zipping around the Las Vegas Strip. Zoox Las Vegas is in a beta program and is offering "FREE" daily rides, from 11:00 AM to 11:00 PM. After downloading the Zoox application, you'll be able to schedule rides throughout selected sites throughout the Strip. Once the Zoox arrives, you'll be able to open the doors through the app. Once inside, you'll see seating for a maximum of four riders. The vehicle will not move until every occupant is seated and seat belted. Once the ride starts, you'll be able to control the music and the environment. The rides are smooth, the music is enjoyable, and the vehicles moved a lot faster than I expected. If you ever require help at any time, you could speak to a staff member. So, assistance is always available. Zoox will be rolling out programs in Austin, Miami, Los Angeles, Atlanta, Seattle, and Washington, D.C., soon. When you use Zoox, try to ride it during the day and the evening. It is two different experiences that will leave you in awe and wanting more.

    The ride!
    Kathleen M.

    I saw these running across the street from the Trump Resort. Google search found Zoox. Download the app, be in range of a pickup spot & request ride. Follow the online map for your ride, with timely arrival. After it parks, you approach the vehicle and it recognizes your phone, it says hit button to open door. The interior is huge - 4 plus size passengers would be no problem. Once seated it informs you to fasten safety belts. Once done, push button to close door, push button to start ride. The Luxor ride was 12 minutes, Resort World 6 minutes. We rode to the casinos daily enjoying the free trial period. I would pay for this anytime. Better than Disney E ticket ride. Air conditioning adjustable, music channels available, and at night the ceiling has stars!!! Huge fan of the robot car.

    Gill P.

    Great test ride there were some delays but safety first. Zoox in our case missed its turn off and we had to go around the block due to bad drivers and we did not mind at all. Cool car seats four comfortably. I would definitely use this service keeping in mind leave early for the unexpected. You need to download the APP and expect the wait for pick from 1hour-115 Minutes from designated stops only. Point A to point B routes are on the backstreets for efficiency not moving on the strip.

    Anthony G.

    The new world driverless cars so cool Great music keeps up with the traffic Comfy ride

    Michelle L.

    Omg what a FUN experience! This is located at the Valet Drive at Resorts World. The process was really easy, scan QR code at the desk to sign your life away, just kidding - just basic info. Bring to the desk and they schedule your ride. There's two options - short ride (I think property perimeter) and the long ride (behind casinos and up the strip partially). We chose the longer ride. Inside you have the options to set your temperature and your music. I think it drive better than I do. Lol. Can't wait to see these out in the streets. Definitely our future!

    Abhishek K.

    Zoox robo taxi is so good and advanced I just love the way it is. It's awesome! Inside, we have AC, music, phone charging and four comfortable seats. I really appreciate the way the employees guide and explain everything; they make the experience even better. This was my second time riding Zoox, and the surprising thing is--it's completely free. Just wow! I honestly wish they could start it everywhere so people can use it. A robot driving the taxi without anyone behind the wheel is just amazing, and the way it controls itself feels like a real driver is there. This time Narciso, and Daryn were the ones helping me, and they were so nice, explaining everything in detail. I felt so happy. The first time I went, Henna was there she wasn't that good or polite but this time the team made it wonderful. Thanks for the amazing experience here in Vegas!

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    Photo of Jo C.
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    2 months ago

    Was a good experience. Give yourself some time for pick up. Will be taking these when I'm in Vegas!

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    1 month ago

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    3 months ago

    Easy app, little to no wait. A great experience and will definitely be using again on my next Vegas trip!

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    5 months ago

    Only picks up in 6 locations so unless you are at 1 or the 6 spread out locations you will be walking. Stick to Uber or Lyft. ZOOX is trash.

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    Ask the Community - Zoox

    Review Highlights - Zoox

    I tried Zoox out here in Las Vegas and didn't really know what to expect, but it ended up being a really awesome experience.

    Mentioned in 6 reviews

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    Yellow Checker Star

    Yellow Checker Star

    1.9(253 reviews)
    13.3 km
    Free estimates
    Locally owned & operated

    When my son left his cellphone in a taxi, the driver found it and we received an email with…read moredetailed instructions on how to get a return label from Fed Ex. Everything was handled efficiently and the phone was delivered quickly. We were so impressed with the honesty and efficiency in handling this situation and are very grateful.

    Formal Complaint Regarding Unprofessional Conduct and Overcharging…read more I sincerely hope this remains the most unpleasant experience of my entire trip. As I don't live in Vegas, the general quality of taxi services in Las Vegas doesn't personally affect my daily life. However, I felt a strong obligation to report this incident to your headquarters. I gain nothing from doing this, but I am taking time out of my busy schedule because I believe this behavior is unacceptable. Incident Details: * Route: Flamingo Hotel to Gold Coast Hotel * Estimated Fare (Rideshare): Approximately $12-$14 on Lyft. At the Uber pickup area, I encountered a taxi. The driver was an Indian woman wearing a long dress and a hijab. Since the taxi was right there and the driver ask me where I go to, I asked for the fare to the Gold Coast Hotel. After making a quick phone call to someone, she initially quoted me $20. When I declined, she consulted further with the person on the phone and changed the price to $12. Since this matched the rideshare price and the car was already there, I decided to take it. She assured me she would run the meter. As I got in, she seemed visibly--almost overly--excited to have secured a passenger. Issues During the Trip: * Intentional Detour: I had checked Google Maps several times and knew the route was essentially a straight line. However, as soon as we started, she took a completely different direction. * Distracted Driving: She remained on a speakerphone call in her native language for a significant portion of the trip. When I asked if we were going the right way, she insisted we were, but then--incredibly--asked me where I was going. * Lack of Navigation: She handed me her phone and told me to type in the destination myself. Only then did she start using navigation, even though we were already headed in the wrong direction. * Overcharging: Due to the massive detour, the fare came out to $24.38. I ended up "touring" New York-New York and MGM Grand and even took a photo of the Golden Lion statue out of sheer disbelief. Unprofessional Interaction: When I pointed out that Uber had quoted $12, she sarcastically replied, "If Uber was $12, Why don't you take uber?" I repeated. "Why don't you take uber?" I reminded her that she was the one who lowered her initial quote from $20 to $12 to get me to join. She then started making excuses about fluctuating Uber prices and road construction. I originally intended to pay exactly $12 in cash and leave, but assuming she was a salaried employee, I decided to pay by card. I left zero tip, as I felt I was the one who deserved compensation for the wasted time and stress. With the rise of Uber and Lyft, taxi revenues are surely declining. If this is how your drivers treat passengers, no one will want to use your service. I believe it is vital for the company to know that you have drivers representing you in this manner. I felt like I was in India.

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    Yellow Checker Star - Crazy physco driver!

    Crazy physco driver!

    Yellow Checker Star
    Yellow Checker Star - This taxi driver is going to kill somebody someday.

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    This taxi driver is going to kill somebody someday.

    Whittlesea Blue Cab

    Whittlesea Blue Cab

    2.1(154 reviews)
    4.2 km

    My family had an awful experience with one of these horrible drivers. His name was ILKO MITRIKOV…read more Name: ILKO MITRIKOV Permit number: TA31966 Cab number: 5253 RIDERS BEWARE 1. ILKO MITRIKOV took the most indirect route on our drive to Circa. My group of 8 split up into two cars at the Park MGM and left within 30 seconds of each other. The first group of 4 showed up to Circa approximately 15 minutes before our car got there. ILKO MITRIKOV drove us on the back roads and led us directly to a closed street in the art district, presumably to rack up a higher bill. Our bill to go from Park to Circa was $10 more than our other groups ride, and we all went to the same place. 2. When I confronted ILKO MITRIKOV about this he jumped out of his car and got in my face and placed a finger on my chest. I told him to call his supervisor as I would love to report him and his route and he went back to his van without a word. 3. ILKO MITRIKOV was covering his identification information in the drivers seat on purpose. I have pictures documenting this. Felt pretty shady and uncomfortable when I noticed this. Also im pretty sure that the drivers need to have that information visible at all times right?

    Beware! Risky Driver! I just had very scary incident with this company, when taking a ride through…read morethe Taxi vally service on the Paris hotel, After asking for an invoice for the ride the taxi driver gave me a torn paper with no invoice information on it. I told him that and he then asked me to go print the invoice from the back seat computer, while taking my luggage from the trunk, I went to the passenger door to print the invoice and the driver took off in a hurry while I was in front of the door, almost running over my leg, It was a very scary moment, I am thankful I did not get injured and in the end sadly I was also left without the invoice. I have a photo I took of the taxis back side also showing this was a whittle sea cab. The numbers on the back was 5271 it was a Ford Ranger from the Taxi Company Whittlesea plate number had 24D-Y77. Keep safe and stay away.

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    Whittlesea Blue Cab
    Whittlesea Blue Cab
    Whittlesea Blue Cab

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    Lucky Cabby - Approx 1145pm. This taxi driver drove off with our item in the car.

    Lucky Cabby

    2.4(9 reviews)
    16.2 km

    Second time I use this cab service for a 3am pick up at my residence. So far always on time and a…read morevery friendly driver as well.

    They nearly ran into the back of me in an attempt to be rude! There was way more than enough room…read morefor me to merge and I had my turn signal on even before I started to merge, the driver clearly sped up then tried to ride next me me in an attempt to push me out of the lane I was trying to merge into! Then I called to complain about taxi driver in car 2662 on 7/12/19 around 5:40p and the extremely rude person on the phone didn't address himself, didn't announce the name of the company and upon me asking simply if I've reached the correct number he refused to answer, then I asked to speak to a supervisor to issue a complaint to which the guy said and I quote "Fuck you pencil dick," then hung up! No one that does business as well as supports habits of the employees deserves to work, let alone work with customers and should be against the law for them to take the lives of other in their hand. Please support me and the others with what I assume are honest reviews in never giving this company business. I will be calling every agency I can to support there shut down. I am a business owner, and have been in customer service for over 20years and this behavior is unacceptable and should NEVER be tolerated especially by those ready and willing to give there hard-earned money over! SHAME ON YOU LUCKY CAB!! These are clearly bad humans!

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    Lucky Cabby

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    Zoox - taxis - Updated May 2026

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