How do I start?
First, there are NO humans to contact. Everything is done automatically and not at all well.
When the driver got there, he accused me (though not impolitely) of giving the wrong address. I didn't GIVE an address, just a location - a well-known transportation hub.
But the big problem?? The driver was utterly incompetent or acted that way to scam me out of a large fare. From the street that we got on first, he made at least two U-turns, claiming to be confused by the GPS. I told him which MAJOR STREET the address was on - I don't live in the city, and even I could have found it easily on the map.
He asked for the address numerous times - probably like, 6 or 7 times during the ride. I showed him a map from MY PHONE and told him the major cross street, at which point he acted like he knew what he was doing.
To figure out where I was, I followed our route on Waze and saw that we had passed that major cross street. I told him he went too far, but he KEPT GOING saying something about the GPS and address. I told him to turn around and he sounded surprised. I said he had gone WAAAY past. I was so angry. I said to just let me off at the corner of the major cross-streets that I had TOLD him about, but miraculously, when I said that, he found the building I needed to go to, and SHOULD have gotten to 10 or 15 minutes earlier.
For a 5.5 mile ride, I was charged about $50, most of it due to the driver's mistakes (or "mistakes.")
Maybe this is the last time I give an actual taxi company my business. I'll just make sure my Uber app is updated before any trip. Every Uber driver I've hired has been multiple times better at the job (or more honest - still trying to decide).
I am SO sick of being ripped off by companies. Either the company needs to stop scamming people, the driver needs to stop scamming people, or they need to train drivers to be a hell of a lot more competent. My guess is he's going to get a pat on the back or a bonus for securing such a big fare for such a short distance.
I just tried to call to explain what happened / express my utter disappointment & frustration and SURPRISE!! No customer support, just multiple ways to book a taxi. (My advice? DON'T DO IT!!)
What a waste of my time and money. I would recommend this company NEVER!
(And yes, I left a tip, NOT the huge tip they recommended though - I mean, the guy knows where I'm staying, so probably better to not antagonize him. He was polite, and we ended the ride on decent terms, but if you KNOW you're going the wrong way and leave the meter running, that's kind of scammy). read more