Consistently GOOD SERVICE! We've used Alamo in the US (and just recently Alberta) for years for all…read moreour car rental needs and have never had any problems whatsoever. We use the "Skip the Line" and it is soooooo convenient. Their employees are hand picked for their high-quality customer service.

I reserved a mystery rental car option through Expedia for about $200 for three days. After taxes…read moreand fees (including young driver fee), it was about $300. We took the shuttle bus from the Las Vegas airport, and it took about 15 minutes to get to the car rental center. I did erroneously buy the full tank of gas. From what the employee told me, I thought it just meant that the gas came filled instead of almost empty, but it turns out that meant I didn't need to refill it upon return. I refueled it myself because it wasn't clear to me that I didn't need to, so I wasted $50 on that. The pickup process was smooth though, and they let us choose from four different cars, and we ended up getting a nice efficient hybrid option, which also made me feel worse about getting the refuel option. I did the express check-in online but wanted to change the driver's information, and I called but was unable to change it online or over the phone. It was a bit of a hassle to redo the whole thing in person.

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

Expect a very long line!!…read more So why do I rent a car in Las Vegas? When traveling with a nonagenarian it is so much easier to have a car. As a bonus, love checking out places off the strip like Zaytoon, Hash House A Go Go, and the Neon Museum. Red Rock Canyon and Hoover Dam are great day trips made much easier with a car. The car rental process is never easy in Vegas, though. Take the shuttle and then wait, wait, wait. We've been given a car that was rented to someone else (and had to return for another car) or been told that what we rented is sold out, do we want an upgrade for an additional cost? No, thanks. Still, being able to drive, makes it much easier. So we wait, then head off the strip to grab lunch, stop by a grocery store to pick up bottles of water and Gatorade and then head to our on the strip hotel to park. Lotus of Siam for Crispy Duck Panang, anyone?? (Thanks to Houston's CM Jando for the great Vegas recommendations.)

We were beyond happy with our experience with Jakob and Zion Envy GO rentals. We had a rental…read morescheduled to be delivered to the Las Vegas Motor Speedway on Thursday and picked up on Saturday. Unfortunately, we experienced a major medical emergency Wednesday morning. When I called, Zion immediately connected me with the owner, Jakob. I explained the situation and asked if it would be possible to have the car delivered to Valley Hospital a day early. Jakob told me not to worry and said he would get the car to us as soon as possible. Within the hour, he called to say he was already in the parking lot with the car and on Saturday they picked the car up from Las Vegas Speedway. This company went above and beyond to make sure my family and I had reliable transportation during an incredibly stressful time, allowing us to travel back and forth between the hospital and the racetrack. Their compassion, responsiveness, and professionalism were outstanding. I would never hesitate to use them again and highly recommend them to anyone visiting Vegas who needs transportation.

These guys have been my rental company for several years now and they never fail to disappoint, do…read morenot let the very few bad reviews stop you from booking with these guys they're amazing people and they GIVE DISCOUNTS TO LOYAL CUSTOMERS. Every time the cars come in top shape, and the owners are very responsive. I could not recommend a better rental agency. THANKYOU JAKOB AND ZION.

-You need to take two shuttles to this rental location (It's free but you do have to wait a little…read morelonger for the second shuttle). -From the Airport to the Rental location, it takes a minimum of 30 minutes- it is not a short distance. -There is a $150 security hold on your credit card upon rental. The contract states that the hold will be released upon return- it took over a month for the funds to be released and my rental was returned with no damages, an hour before return time and with a full tank of gas. Story Time: The woman at the front desk who was assisting me with getting my rental was extremely rude and needed to go on lunch of switch to the day shift to fix her attitude. While she was making small talk with me she asked me to select an option. I asked her what was it for and she quickly said, "oh it's just standard stuff for the rental." I selected the smaller option because I did not want to get any additional charges and began to sign the rental agreement. Then she tells me to insert my card and to sign the pad. When I looked at it, the charge was around $250. I looked at her in confusion and asked her about the fee and she said, "It's your insurance coverage for the rental." WHAT? Over $200 for a rental for 2 days? I think not! I told her I did not need the insurance coverage because of my current car insurance. This is when she went from "ok, she's having a bad day." to "God, be with me before I start throwing hands." She pushes for me to get the coverage and tells me to show her my car insurance. I showed her my card and she looks at it and says, "That isn't covered here in Nevada." Something didn't feel right so I just told her it was ok and I would take the risk. She does my paperwork over again - clearly extremely upset- then tells me to sign the pad. She THROWS the paper work my way and says nothing else. I ask her where do I go to get my rental and she quickly says "Straight ahead, section 3." I went outside hoping I was going the right way and the guy who cleans up the cars assisted me. He had the customer service skills that people at the front desk needed. If you do decide to ignore the warnings, pay close attention to what you're agreeing to, signing and paying for. Also, I checked with my car insurance and they do in fact cover car rentals in Las Vegas.

I placed my rental through Uber! I should have read the reviews for Fox Car Rental, Las Vegas…read morebefore I rented. I made the assumption that the car rental experieince would be as good as I have had with other car rental companies. I was wrong. Don't make the same mistake! I rented 3rd party, through Uber, which meant I had no class, since I wasn't their client. I was given a lower class car, was not reimbursed for unused gas, experieinced the worst customer experieince. The employees acted like customers were a bother. And my experience is echoed by other's reviews... The agent at the desk told me that because of a new law in Nevada, it is mandatory to pay for it. I showed her that I had full coverage insurance already that includes car rentals. She told me that that doesn't matter. Everybody has to pay this now because of the new law. Not accurate. I also pre-paid for fuel and was told that I would receive a pro-rated refund for unused gas. Turns out, upon arrival that this is not accurate. No credit was given for my 3/4 tank. I found out after returning home that this was untrue and the insurance costed more than the car. I spoke to a billing agent and was told that no refunds can be issued because I signed it. I had no choice to sign it and believe the agent as the car was already paid for. Either the agents don't know the law and are accidentally cheating consumers, or this office operates using this technique to increase revenue. Either way, I did not save any money, and this company doesn't deserve your patronage.

Was in Vegas for a short trip. Decided to book off the airport to save on some fees…read more Had a full size car reserved and confirmed via email. When I got there, only give two options for 2 SUVs which were pretty beat up. I asked for other options since there were other cars in the lot, but not given any support. Car worked ok...was a bit shakey, but still annoyed I didn't get what I booked for.

I can't tell you how quick and efficient and simple this location made for me to be able to rent…read morethis car. I highly suggest anybody needing a rental was coming into town to travel to the horizon Ridge location.

I rented June 4, 2024, to go to California. As I was supposed to return from California, the car…read morewouldn't unlock, and it showed that the key fab was not detected. After my own search, it said to get the key reprogrammed and change the battery. I changed the battery but of course only a locksmith could reprogram it as the car was still unable to lock. I paid my own money for the locksmith to be able to still come home to Las Vegas. When I called the company upon business opening, the gentleman at the front desk said that I would get my deposit back as discussed and reimbursed for the locksmith service. Once I got back to town and returned the vehicle, I got my deposit back but then I had to "contact the manager" to get the money reimbursed. I showed receipts and all, and after persistently contacting them regarding the reimbursement, I then sent an email to their office. Still with no resolution, I contacted the rental company AGAIN, all to be told that they could not reimburse more than $120. Communication is terrible, the staff are not professional! None of that information was stated in the contract, however, I still purchased the liability insurance. As of August 19, 2024, I have not received a dime of the reimbursement. The next step is to take the matter to small claims court!

From the owner: Cash Car Rental is your go-to solution for hassle-free car rentals in Las Vegas. Whether you're a…read morelocal or a visitor, we've designed our rental process to be as simple and straightforward as possible, ensuring that everyone has access to reliable transportation without the barriers imposed by traditional rental companies. With a focus on cash payments, no credit card requirements, and no credit checks, Snap Auto is breaking down the barriers to car rentals for those who may have struggled to rent elsewhere. We believe in providing flexible, affordable solutions for individuals who need a car without the added complications. Why Choose Cash Car Rental? No Credit Checks, No Credit Card Needed At Cash Car Auto, we understand that traditional rental companies often require extensive credit checks and credit card payments, leaving many people unable to access a vehicle. We've eliminated these obstacles by offering rentals without any credit checks or the need for a credit card. Pay with cash, and you're good to go. Flexible Rental Options Whether you need a car for a day, a week, or longer, we've got flexible plans to suit your needs. Our rentals are designed to adapt to your schedule, whether you're running errands, heading out on a road trip, or just need a reliable ride around town. Low Cash Deposits Cash Car Rental offers the lowest cash deposits in the Las Vegas area, making it even easier to drive away in the car you need...

Excellent customer service and car (Volkswagen) was in very good condition and comfortable diving…read morefrom Vegas to Grand Canyon and back to Vegas. Overall very good experience.

Ok. Things do change. It's been 11 years since I rented here. Since then, they moved to the main…read morerental car terminal (not off site anymore). I tried them once again because for an upgraded car, it was the same price as standards from other rentals. The car was spectacular and the service was great. They sure did get their act together. The app was nice to check in and streamlined the whole process.

I admit I was scared to come here. Fox seemed shady enough, like don't make it worse! Then it…read morehappened, Priceline assigned me Ace! It was non refundable so I had no choice. It's honestly sketch looking from the outside. You cannot park near the door, you have to manage a long walk from the parking area, unless you come in on a shuttle. I made the mistake of driving down the rental car return land thinking I could park closer. Nope! Not the most fun w limited mobility. Once inside it's like night and day. Clean, modern, good music. My first time in I got Leah. She's a doll! Like I said it was my first time. The policies are wild to me, after dealing w bigger brands. Larger deposit, you can ONLY go to 4 states in their cars, if you don't have a flight you can't rent without some kind of proof of residence, and my favourite was that you must provide a receipt at drop off showing you got gas within 5 miles of them! That being said, my first time I got an Elantra. It was newer but had almost 40k miles. It was clean and no odor, but the key was wild looking. They have boss at the exit who takes a video of the car going out. I chose to get out, I don't want to be filmed for anything I don't need to be. I left and all was well. I had a killer deal and decided to stay longer. Thinking it'd just be the extra day rate, I called. Ha! $15/day PLUS whatever your rate was. So didn't appreciate it but I did it. Return tried to catch me up with dst, and they give you an hour from the time you pick it up which I appreciate. We talked about it, the time was adjusted, no additional fees. The next time Priceline assigned them again. I got a different guy helping me. I never buy their coverage, the card I use and my insurance cover me. I told him no. I looked at the total on the way out. It looked right, but I didn't realize it was additional on top of what I'd already paid until later. Again I got an Elantra. This one had less than 3K miles on it. Boss was at the gate again, you leave the contract in the car for him, so I didn't see it til I left. They were close to closing but I called customer service. They said they'd escalate it and open a ticket. I've dealt w rental companies before, I didn't feel good about it. I called back and got someone at the actual location. He said he'd have the manager listen to the call again the following day. Gave me a local number and said to follow up if I didn't hear back. I didn't so I reached out. I got DeAngelo and that was the best thing that could've happened. He told me the same as the other guy, and that if I said no, it'd be refunded. He said he'd follow up w me the next day, he also gave me his email. I let anxiety get me and I sent him an email the next day, and right after pressing send. He called me. He joked I didn't trust him, and initially I wasn't sure. I'm glad my tone was chill in my email, DeAngelo is awesome! He apologized and refunded the charge, I thanked him for being a person of his word. Sadly it's rare. I had to get another car, I encountered Reinna. She's also fabulous! She did try to tell me I couldn't rent bc I wasn't flying, after we cleared that up she also saw my history and I had no problem. She uses wipes for EVERYTHING! A woman after my own heart. I carry a bag when I first get a car. It's got wipes, sanitizer, etc to get things wiped. I'm glad I did too, the cleanup isn't always the best. I got another Elantra with 2900 miles. It appeared clean, but I thought I lost something under the seat. There was large crumbs and a grape living out its dream of becoming a raisin. I encountered Brandie at return. Comedic and thorough. She deleted my phone out before I even walked away! Next time I got Leah again. Excellent customer service again. I needed an suv, ended up w a Tucson again w less than 3k miles. Interior could've been cleaner. This time they left the previous person's receipt in the console. Alllll their info right there. I left it. Brandie and I talked about it at return. She cracks me tf up! Boss at the exit finally remembered me. I guess in part bc I get out for filming. He's solid tho, very nice. I've interacted with DeAngelo a few more times since. I told him I didn't mean to bug him, but he appreciates hearing from his customers and made me feel at ease. Pros- New, low mileage fleet AMAZING staff - Thanks again to Leah, DeAngelo, Reinna, and Brandie! Y'all understand customer service and care! 60 min grace from when you pick it up Cons- The building setup The policies - 4x now and no one's ever asked for that receipt Cars need to be cleaned better I had another rental but got assigned to Gilespie. Ngl I was bummed to not see my buds at Ace! The pros outweigh the cons for me, and now I'm excited when assigned to them.

Seamless experience from initial checking to exiting the parking lot…read more Leticia was exceptional and even assisted in connecting bluetooth

I would like to give a huge shout out to Meisha at National! My husband and I had just found out…read morethat another rental car company had given away the car we reserved weeks in advance. We arrived on time and were told they would call or text us whenever another car became available, but they could not even give us an estimate on how long it would take. We felt completely defeated. On a whim, we walked over to National and were immediately greeted by Meisha. She was incredibly kind, welcoming, and helpful. She got us into a car right away and completely turned our day around. She had such positive energy and genuinely cared about helping us. It also happened to be her work anniversary, and there were balloons next to her station celebrating the occasion. After our experience, it was easy to see why she is such a valued employee. Meisha is a huge asset to the company and truly embodies everything a customer service agent should be. Thank you again, Meisha, for your kindness and professionalism!

My visit was during Feb 2, 2026 to Feb 12, 2026. Upon arrival at the counter I was greeted properly…read moreand service desk attendant processed my rental without any issues. He directed me to were I could pick my car up and directions were easy to follow. Upon arriving at the next level the attendant asked for my paperwork and informed me to walk down a pathway and that I could choose any vehicle I wanted on the right hand side. With that I came across a Chevy trailblazer. Car was clean and easy to drive smaller version of the Chevy blazer I have back home. Vehicle clean inside and out and fully gassed. They had a lot of options to choose from but the Trailblazer my choice. Wasn't disappointed.

Check in was really easy. The lady who helped me at the desk was really friendly and moved very…read moreefficiently. When checking out the car there is a self inspection and that was pretty easy. Please just make sure to mark anything that might be wrong with the car, that way when you return it, it won't be any surprises. Returning the car was very easy, just make sure up show the agent your receipt for gas. I will definitely rent from this location again. My experience was very good, I have no complaints.

Please literally get a car from anywhere else…read more Things I do not appreciate about our recent visit. Them being rude to my husband. Them changing their policies on documents to bring and not notifying us at all. As a local he was asked to present two utility bills in his name. We are married they are all in my name since I manage the money he wouldn't have this anyways. Changing policies and not knowing about it is frustrating so was this evening. I dropped him off to pick up the car and then came back to get him sans car. Note to self- take our business elsewhere and recommending others do too