This Enterprise location really impressed me. I ended up renting from them for an extended period…read moreof time due to some unexpected car issues, and every interaction was smooth and genuinely pleasant. I was helped quickly each time, and everyone I dealt with had such a friendly, positive attitude. They even offered transportation to and from the repair shop, which honestly felt above and beyond. Customer service like that is rare these days. I've rented from other Enterprise locations before, and this one was by far the best experience I've had. I really value not having to wait around to be helped and each visit here, they got me in and out in a timely fashion. Even when I called in with questions, they were patient, kind, and made everything easy. I'll absolutely recommend this location to friends and family and will definitely rent from them again.

Recently we drove out to AZ, and the next day the car had a check engine light that reduced the…read morespeed while we were on the freeway. Luckily we were near an exit, so we drove to the nearest Enterprise hoping to switch cars. Unfortunately, because it was a holiday weekend, they only had a small car that couldn't accommodate our family. The only location with a bigger lot that had our same size vehicle was the Phoenix Airport, which was about thirty minutes away. We didn't mind the drive since we wanted to check out the city anyway. The main thing I want to highlight is their EXCEPTIONAL customer service. They made sure we were taken care of and did their best to accommodate us in every way. I wish I had gotten every person's name who helped us in AZ, but I want to give a special shoutout to Naomi at Warm Springs. I hope I heard her name right. She was such a sweetheart over the phone and made sure we were comped for the extra day, since we wouldn't make it back in time to drop off the vehicle because of the swap. I will never rent anywhere else. I rented from Avis for years and there is no comparison to the customer service I received from Enterprise.

I know that car rental companies get a bad wrap from the people who leave bad reviews, but think…read moreabout the millions of people they have helped over the years who never left a review. Molly D is an absolute gem and a wonderful human being to deal with!!! 10/10 in my opinion!!! I'm very happy with both of my rentals and I personally wanted to say thank you!!! Thank you Molly D!!!

Absolutely the worse rental car place ever. Went in to pick up our rental that was reserved a week…read moreago, we have confirmation of this. After a very long wait, the rude person at the front-desk tells us that someone had canceled our reservation. Clearly, it was not us. But someone messed up on their end and they don't have the decency to correct it. Their excuse was, it's a holiday weekend, there's nothing we can do. Totally unacceptable and just bad business. Will not be coming back here, ever. P.S. this place does not even deserve one star.

Tania & Colton are great. I love renting here. In & out. Professional. Value…read more Winning.

They never answer their phone and when I went up there they still didn't care . They sit behind the…read morewall and be lazy . Like I know budget is suppose to be affordable car rentals but that don't mean to have piss poor service. It don't have to be a you get what you pay for type of service.

My experience was horrible. The manage was very inconsiderate of my time. Made me wait for a car…read morethat had damage to the side mirror and the young man that was helping me said he could have the car ready in 10 minutes but the manager came and said no, 25 minutes. I observed good service given to the lady in front of me by the manager, but the service given to me was just the opposite. I received a very racist attitude. Would not recommend that location to anybody.

Great customer service. Competitive prices. Way nicer cars than the other companies in the area…read more Adam and Tracy were so friendly. Thank you for such a great car rental experience.

The Las Vegas Airport Avis is horrible! Waited forever yo get my car- never showed ip, stood in…read moreline w 6 others who had smoking cars scratched windshield cars. The desk guy was rude.

Avis's St. Rose Parkway branch is a small, independently run car rental agency serving the…read moregreater.... 7-Hills/Green Valley area. I have only used them a couple of times before and.... it's a typical car rental place. Prices can range from $$$$$ to dirt cheap but they do try and stay competitive. I guess if you need a rental car for a weekend trip or because your car breaks down, this would be the place to go.

Hidden fees not disclosed at time of booking. I'm a local resident, reservation through AARP…read moreTravel. 24 hours before pickup a local agent called me to inform me I would need to pay an additional deposit on a second credit card, bring proof of insurance, and utility bills to prove I lived here. I cancelled and rebooked with another company, and guess what no hidden charges, no proof of insurance, no nonsense about bringing my utility bill.

This place is a horrific disaster. The worst travel experience I've ever had. They advertised the…read morewrong desk hours, we got there after they closed (they advertised 5pm on Google but they closed at 3:00 that day) they didn't leave keys with the airport reception like all the other rental places, they didn't call they didn't text. Just left. The manager basically did nothing. Not only did it ruin our vacation and we had to spend an extra $200 on a hotel but they charged me an extra $250 for picking up the car "late" and made ME fix it with their corporate office. I'm still considering small claims to get my hotel fee back. No apologies, no one went out of their way to fix anything except the hours they posted on Google, Total jerks See screen shot of the incorrect hours posted below. March 16th was a Saturday

Vroom vroom ! When…read moresomething happens your ride, you end up here. I cannot count the number of times that we have been here . So here we go! The customer service here is amazing, epic, and outstanding. When you're without your ride? You panic! What am I going to do now ? The answer! Enterprise! Again, outstanding service and excellent service from this location. Every time something has happened to the vehicle, a phone call is all it takes and we are in a rental. Whether it be the insurance company or private pay. Use Enterprise! This last experience, yesterday actually the car is MIA, and an individual needs the car to make it happen these days. The insurance sent over the authorization and the paperwork was signed within a couple hours. We are back in shape for now while we await the limbo of the process for our car . The staff could not be more excited to get us off and ready to go, and vroom away. Thank for making a difference. A simple positive gesture made the whole experience even easier and bett

2/27/2024- Our…read moreresort concierge does a fantastic job with taking care of our needs while at the resort.. I had her reserve a car over a month ago for two days, then we went with three days.. 9 am the car was supposed to be delivered to the resort- Unfortunately, the person that she made the arrangements, had left the company and did not change the agreement ...(car was to be delivered Wednesday).. So bummed because we had to wait and didn't get the car until 10.. which messed up our day of plans.. Finally got the car !! Hope there is better training for these kind of situations...

From the start to the finish I was treated with respect and everyone went out of their way to make…read moreour time was memorable. Brought my wife back later when she was available and Khy took the time to explain every question without getting ruffles with all the questions. He said no you need to understand the paperwork. Every employee when they saw me walking around the show room would come up to me and ask if I wanted Water ,coffee. Q,Antonio,Trey , Khy , the whole store . The manager came over to help us when Khy's computer started acting up. I recommend this place for all my friends and family

I recently bought myself my first truck, and I found what I wanted at Enterprise. I worked with…read moreJohntae aka "J.J" who helped me through the entire process, and it was very simple and to the point. Normally, buying a car is an agonizing experience but this was very easy and direct. I would definitely recommend if you are considering buying a car to stop by and check them out. They have a lot of great extras for the vehicle, like service plans and add-ons, and I would suggest you check them all out. Other members of the staff and management were very friendly and helpful. I would definitely consider them again in the future!

I wrote this review 2x already. It was removed the first time because I mentioned the agent's name…read moreand for some reason inexplicably the second time. We have been customers of Enterprise at different locations for many years. Henderson is the best location we have ever had help us. The agent went out of her way to make everything work for us. The agent was efficient and caring and thought out of the box. Enterprise offers good prices but the service at this agency made all the difference.

BEWARE THIS PLACE IS A SCAM !!!…read more Rent here with extreme caution. I was given a car that was already in awful shape -- dirty, dented, scratched, and missing exterior plastic. I asked about it at pickup and was told all existing damage was documented. After returning the car, I was suddenly charged over $300 for supposed roof damage. When I called to ask about the charge, I was told maybe it was a deposit ??? yet the charge still went through. No one could clearly explain what I was being charged for, and I received conflicting answers from different employees. To make matters worse, Enterprise says they cannot provide before or after photos of the alleged damage because the car is no longer on site. Charging a customer hundreds of dollars with no proof and no clear explanation is unacceptable. This entire experience felt disorganized and ridiculous. I would not recommend this location or really this company in general after reading other reviews of people having similar experiences. This seems like a big scam.