Vroom vroom ! When…read moresomething happens your ride, you end up here. I cannot count the number of times that we have been here . So here we go! The customer service here is amazing, epic, and outstanding. When you're without your ride? You panic! What am I going to do now ? The answer! Enterprise! Again, outstanding service and excellent service from this location. Every time something has happened to the vehicle, a phone call is all it takes and we are in a rental. Whether it be the insurance company or private pay. Use Enterprise! This last experience, yesterday actually the car is MIA, and an individual needs the car to make it happen these days. The insurance sent over the authorization and the paperwork was signed within a couple hours. We are back in shape for now while we await the limbo of the process for our car . The staff could not be more excited to get us off and ready to go, and vroom away. Thank for making a difference. A simple positive gesture made the whole experience even easier and bett

2/27/2024- Our…read moreresort concierge does a fantastic job with taking care of our needs while at the resort.. I had her reserve a car over a month ago for two days, then we went with three days.. 9 am the car was supposed to be delivered to the resort- Unfortunately, the person that she made the arrangements, had left the company and did not change the agreement ...(car was to be delivered Wednesday).. So bummed because we had to wait and didn't get the car until 10.. which messed up our day of plans.. Finally got the car !! Hope there is better training for these kind of situations...

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

Expect a very long line!!…read more So why do I rent a car in Las Vegas? When traveling with a nonagenarian it is so much easier to have a car. As a bonus, love checking out places off the strip like Zaytoon, Hash House A Go Go, and the Neon Museum. Red Rock Canyon and Hoover Dam are great day trips made much easier with a car. The car rental process is never easy in Vegas, though. Take the shuttle and then wait, wait, wait. We've been given a car that was rented to someone else (and had to return for another car) or been told that what we rented is sold out, do we want an upgrade for an additional cost? No, thanks. Still, being able to drive, makes it much easier. So we wait, then head off the strip to grab lunch, stop by a grocery store to pick up bottles of water and Gatorade and then head to our on the strip hotel to park. Lotus of Siam for Crispy Duck Panang, anyone?? (Thanks to Houston's CM Jando for the great Vegas recommendations.)

I wanted to modify my reservation for an extra day. I first tried online, to no avail, then I…read morecalled what I thought was the correct number at the airport, however I rerouted twice once to Mexico, then to Guatemala. From both these calls I was told my one day change would cost over $800!! In fact it would be less than a day not even 1/2 a day. At this point I was ready to vow of never reusing Alamo Instead I drove to the rental return and was greeted by Jasmine,and I explained our situation to her and she expertly brought us to her coworker Agbor. After we made him aware of our situation and seeing the ridiculous greedy charges, he told us if we come back tomorrow by 1pm he would waive those, as if they never occured... Both he and Jasmine helped make our honeymoon that much more pleasant Thank God for them both...

I reserved a mystery rental car option through Expedia for about $200 for three days. After taxes…read moreand fees (including young driver fee), it was about $300. We took the shuttle bus from the Las Vegas airport, and it took about 15 minutes to get to the car rental center. I did erroneously buy the full tank of gas. From what the employee told me, I thought it just meant that the gas came filled instead of almost empty, but it turns out that meant I didn't need to refill it upon return. I refueled it myself because it wasn't clear to me that I didn't need to, so I wasted $50 on that. The pickup process was smooth though, and they let us choose from four different cars, and we ended up getting a nice efficient hybrid option, which also made me feel worse about getting the refuel option. I did the express check-in online but wanted to change the driver's information, and I called but was unable to change it online or over the phone. It was a bit of a hassle to redo the whole thing in person.

This Enterprise location really impressed me. I ended up renting from them for an extended period…read moreof time due to some unexpected car issues, and every interaction was smooth and genuinely pleasant. I was helped quickly each time, and everyone I dealt with had such a friendly, positive attitude. They even offered transportation to and from the repair shop, which honestly felt above and beyond. Customer service like that is rare these days. I've rented from other Enterprise locations before, and this one was by far the best experience I've had. I really value not having to wait around to be helped and each visit here, they got me in and out in a timely fashion. Even when I called in with questions, they were patient, kind, and made everything easy. I'll absolutely recommend this location to friends and family and will definitely rent from them again.

Recently we drove out to AZ, and the next day the car had a check engine light that reduced the…read morespeed while we were on the freeway. Luckily we were near an exit, so we drove to the nearest Enterprise hoping to switch cars. Unfortunately, because it was a holiday weekend, they only had a small car that couldn't accommodate our family. The only location with a bigger lot that had our same size vehicle was the Phoenix Airport, which was about thirty minutes away. We didn't mind the drive since we wanted to check out the city anyway. The main thing I want to highlight is their EXCEPTIONAL customer service. They made sure we were taken care of and did their best to accommodate us in every way. I wish I had gotten every person's name who helped us in AZ, but I want to give a special shoutout to Naomi at Warm Springs. I hope I heard her name right. She was such a sweetheart over the phone and made sure we were comped for the extra day, since we wouldn't make it back in time to drop off the vehicle because of the swap. I will never rent anywhere else. I rented from Avis for years and there is no comparison to the customer service I received from Enterprise.

Was in Vegas for a short trip. Decided to book off the airport to save on some fees…read more Had a full size car reserved and confirmed via email. When I got there, only give two options for 2 SUVs which were pretty beat up. I asked for other options since there were other cars in the lot, but not given any support. Car worked ok...was a bit shakey, but still annoyed I didn't get what I booked for.

I can't tell you how quick and efficient and simple this location made for me to be able to rent…read morethis car. I highly suggest anybody needing a rental was coming into town to travel to the horizon Ridge location.

Hidden fees not disclosed at time of booking. I'm a local resident, reservation through AARP…read moreTravel. 24 hours before pickup a local agent called me to inform me I would need to pay an additional deposit on a second credit card, bring proof of insurance, and utility bills to prove I lived here. I cancelled and rebooked with another company, and guess what no hidden charges, no proof of insurance, no nonsense about bringing my utility bill.

This place is a horrific disaster. The worst travel experience I've ever had. They advertised the…read morewrong desk hours, we got there after they closed (they advertised 5pm on Google but they closed at 3:00 that day) they didn't leave keys with the airport reception like all the other rental places, they didn't call they didn't text. Just left. The manager basically did nothing. Not only did it ruin our vacation and we had to spend an extra $200 on a hotel but they charged me an extra $250 for picking up the car "late" and made ME fix it with their corporate office. I'm still considering small claims to get my hotel fee back. No apologies, no one went out of their way to fix anything except the hours they posted on Google, Total jerks See screen shot of the incorrect hours posted below. March 16th was a Saturday

I know that car rental companies get a bad wrap from the people who leave bad reviews, but think…read moreabout the millions of people they have helped over the years who never left a review. Molly D is an absolute gem and a wonderful human being to deal with!!! 10/10 in my opinion!!! I'm very happy with both of my rentals and I personally wanted to say thank you!!! Thank you Molly D!!!

Absolutely the worse rental car place ever. Went in to pick up our rental that was reserved a week…read moreago, we have confirmation of this. After a very long wait, the rude person at the front-desk tells us that someone had canceled our reservation. Clearly, it was not us. But someone messed up on their end and they don't have the decency to correct it. Their excuse was, it's a holiday weekend, there's nothing we can do. Totally unacceptable and just bad business. Will not be coming back here, ever. P.S. this place does not even deserve one star.

Tania & Colton are great. I love renting here. In & out. Professional. Value…read more Winning.

They never answer their phone and when I went up there they still didn't care . They sit behind the…read morewall and be lazy . Like I know budget is suppose to be affordable car rentals but that don't mean to have piss poor service. It don't have to be a you get what you pay for type of service.

-You need to take two shuttles to this rental location (It's free but you do have to wait a little…read morelonger for the second shuttle). -From the Airport to the Rental location, it takes a minimum of 30 minutes- it is not a short distance. -There is a $150 security hold on your credit card upon rental. The contract states that the hold will be released upon return- it took over a month for the funds to be released and my rental was returned with no damages, an hour before return time and with a full tank of gas. Story Time: The woman at the front desk who was assisting me with getting my rental was extremely rude and needed to go on lunch of switch to the day shift to fix her attitude. While she was making small talk with me she asked me to select an option. I asked her what was it for and she quickly said, "oh it's just standard stuff for the rental." I selected the smaller option because I did not want to get any additional charges and began to sign the rental agreement. Then she tells me to insert my card and to sign the pad. When I looked at it, the charge was around $250. I looked at her in confusion and asked her about the fee and she said, "It's your insurance coverage for the rental." WHAT? Over $200 for a rental for 2 days? I think not! I told her I did not need the insurance coverage because of my current car insurance. This is when she went from "ok, she's having a bad day." to "God, be with me before I start throwing hands." She pushes for me to get the coverage and tells me to show her my car insurance. I showed her my card and she looks at it and says, "That isn't covered here in Nevada." Something didn't feel right so I just told her it was ok and I would take the risk. She does my paperwork over again - clearly extremely upset- then tells me to sign the pad. She THROWS the paper work my way and says nothing else. I ask her where do I go to get my rental and she quickly says "Straight ahead, section 3." I went outside hoping I was going the right way and the guy who cleans up the cars assisted me. He had the customer service skills that people at the front desk needed. If you do decide to ignore the warnings, pay close attention to what you're agreeing to, signing and paying for. Also, I checked with my car insurance and they do in fact cover car rentals in Las Vegas.

I placed my rental through Uber! I should have read the reviews for Fox Car Rental, Las Vegas…read morebefore I rented. I made the assumption that the car rental experieince would be as good as I have had with other car rental companies. I was wrong. Don't make the same mistake! I rented 3rd party, through Uber, which meant I had no class, since I wasn't their client. I was given a lower class car, was not reimbursed for unused gas, experieinced the worst customer experieince. The employees acted like customers were a bother. And my experience is echoed by other's reviews... The agent at the desk told me that because of a new law in Nevada, it is mandatory to pay for it. I showed her that I had full coverage insurance already that includes car rentals. She told me that that doesn't matter. Everybody has to pay this now because of the new law. Not accurate. I also pre-paid for fuel and was told that I would receive a pro-rated refund for unused gas. Turns out, upon arrival that this is not accurate. No credit was given for my 3/4 tank. I found out after returning home that this was untrue and the insurance costed more than the car. I spoke to a billing agent and was told that no refunds can be issued because I signed it. I had no choice to sign it and believe the agent as the car was already paid for. Either the agents don't know the law and are accidentally cheating consumers, or this office operates using this technique to increase revenue. Either way, I did not save any money, and this company doesn't deserve your patronage.