I booked w/ Dream Exotics expecting a high-end, bucket-list rental experience. What I got was a mess of lies, manipulative upselling, bait-&-switch tactics, & hidden fees--all wrapped in luxury branding that means nothing when the company has zero integrity.
I reserved a Ferrari 488 Spyder & a Lambo Huracan for a 4 hr. rental. My original out-of-pocket expectation was around $1,500 for two cars, based on their quote & deposit. When I arrived, I was told the Ferrari was "in maintenance" & not available.
They pushed me into taking a Lambo instead, claiming it was an "equivalent vehicle." This was an obvious bait-&-switch tactic designed to shuffle inventory w/out accountability.
When they started running the numbers, my total shot up to over $4,500--triple what I was originally told. Between sneaky fees, "optional" add-ons, insurance pressure, & fuel charges, the price became totally outrageous.
When I brought up the discrepancies in billing & questioned the added charges, I was met w/ vague answers like "that's standard". At no point was any of this made clear before the booking was performed.
When I asked for a refund, they didn't take it well. Instead of addressing the dishonesty, they tried to manipulate me, saying "what would you like to pay?"--as if this was a negotiation. They refused to refund me outright and kept trying to salvage the deal by cutting down some fees.
By that point, the red flags were everywhere, & I wasn't willing to risk getting deeper into a situation that was clearly built on lies.
I was told there was unlimited miles but after i got the receipt for the deposit, it showed a 50 mile cap. I called & spoke w/ George, who told me the mileage cap "didn't apply." When I arrived, the blonde woman assisting me contradicted him, saying it absolutely did apply, and extra miles were $6 per mile.
When I pushed back, she said, "I'll help you out & throw in 25 miles." What in the world! a 4 hr. rental w/ a cap @ 50 miles? Tell me its a scam w/out telling me its a scam!
They asked if i wanted a second driver- I said sure with the assumption its free of charge. When it came to signing, the blonde woman indicated it will be an extra $250 just to add a driver so we declined. She again played it off & said I will help you out and charge only $50. That's not help--that's just spinning the lie to make it sound like a favor.
We were told not to pump gas because the Lamborghini "requires 93 octane" that's only available at the airport. So instead, they automatically charge a $199 fuel fee, which was never disclosed in advance. There was also an unexplained $4 fuel charge just randomly added to the bill.
The blonde woman also tried to push insurance, telling me "Nevada is a no-fault state." That's an outright lie! Nevada is a fault-based state, meaning whoever is at fault in an accident is financially responsible.
She then warned if we drove to 7 Magic Mtns., rocks might hit the windshield, and if anything happened, we'd owe daily fees while the car is in the shop, up to the full vehicle value of $75k. All of this was an attempt to scare us into buying unnecessary insurance by exaggerating risk and twisting the law.
FINAL THOUGHT: NOT WORTH IT. THIS COMPANY IS DANGEROUSLY DISHONEST. You'll be misled, overcharged, & manipulated at every turn. read more