The staff were very nice and helpful they made the process fast and easy. The car was cleaned and…read morethey made sure that everything was done correctly

From the beginning of getting picked up from my the body shop to returning my rental and getting…read moredropped off to pick up my car, experience has been great. My car was in the body shop so I had to get a rental and everyone that worked there was so accommodating and nice. You could tell they enjoyed working there because of the energy in the air was light and playful. If yall know what I mean, yall understand. Just walking into a business and feeling like no one is happy is kind of a mood killer. I got my car within 10 minutes of waiting (getting insurance stuff done and all of that). I had to extend my rental twice because my car wasn't ready in the shop so I called them and they helped me understand how it worked and it wasn't a problem. I was aware of what would have been charged and how insurance took care of it. This was alot less stressful than I thought it would have been. Overall, I recommend this business for all your rental needs due to how pleasant and what a great experience I had.

Had a perfect experience with this location fast and efficient. Special thanks to Corinne for going…read moreover my check out charges , perfect customer service .

Got here early. Everyone was great. AJ went above & beyond. AJ Cleaned the car & went over my…read morecontract etc with me as well. Super awesome. Would come back

Enterprise gets 10 stars from me for the customer service I received from Money Majd during my…read morevisit to Vegas. When I say I walked in; was greeted, stated my need, and BAM!!! It was done in less than 5 minutes!!!! Money Majd had the rental agreement pulled up by looking at the license plate from outside! Tell me that ain't excellent customer service! All I jad to do was show my driver's license. Shout out to Money Majd for doing his job with a smile and excellence!!

I'm 100% sure that I put my sunglasses in the glove box and the day I returned the car I forgot to…read moretake them out with me. I called back to ask the same day and they said they did not see it and confirmed that they did not see my sunglasses inside the glove box, this was a lie. I was sure the person who searched the car took it, 100% sure, because I just wore it and put it in the glove box before returning the car. This is not the first time I have had my item stolen from Enterprise, it's a second time, the first time was in Los Angeles. Enterprises should have trained their staff to be honest and not cheated with their customer. I believe so many locations of Enterprises still have this kind of employees working. I wish people who are stealing from customer stuff would get back the same karma 100 times.

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

Expect a very long line!!…read more So why do I rent a car in Las Vegas? When traveling with a nonagenarian it is so much easier to have a car. As a bonus, love checking out places off the strip like Zaytoon, Hash House A Go Go, and the Neon Museum. Red Rock Canyon and Hoover Dam are great day trips made much easier with a car. The car rental process is never easy in Vegas, though. Take the shuttle and then wait, wait, wait. We've been given a car that was rented to someone else (and had to return for another car) or been told that what we rented is sold out, do we want an upgrade for an additional cost? No, thanks. Still, being able to drive, makes it much easier. So we wait, then head off the strip to grab lunch, stop by a grocery store to pick up bottles of water and Gatorade and then head to our on the strip hotel to park. Lotus of Siam for Crispy Duck Panang, anyone?? (Thanks to Houston's CM Jando for the great Vegas recommendations.)

While I've rented from Enterprise before, I must say I am so impressed with this location! The…read morefriendly staff and choices of vehicles are abundant. Unfortunately I had a little fender bender and my car is in the shop, this location partners with Caliber Collision and offers a shuttle service to and from so that you won't be without a vehicle! From the pickup at the shop, to drop off and vehicle pickup, it was all a breeze. Highly recommend this location when needing a rental!

Location is easy to get to and I always come here for truck rentals. Steven and the team are all…read moreextremely helpful.

Great services Hassle free…read more Low deposit Professional atmosphere They also do under 25 rentals for serious people

I just sent this place a text inquiring about a rental because the website said call or text. The…read moreresponse I got to my text was "Give us a call then". What the fuck does the website say I can text for if I immediately have to call in? Instant red flag. Then I call and tell the girl that I wanted to know what the rental process is like, and that I was the one that just sent a text. She mumbled something under her breath like "oh lord" and then explained the process. I saw other reviews that mentioned a rude woman, and it must have been the same person. Y'all should really consider retraining her, or letting her go. I wanted to use this service, but I can't even get past your rude ass customer service people.

Consistently GOOD SERVICE! We've used Alamo in the US (and just recently Alberta) for years for all…read moreour car rental needs and have never had any problems whatsoever. We use the "Skip the Line" and it is soooooo convenient. Their employees are hand picked for their high-quality customer service.

I reserved a mystery rental car option through Expedia for about $200 for three days. After taxes…read moreand fees (including young driver fee), it was about $300. We took the shuttle bus from the Las Vegas airport, and it took about 15 minutes to get to the car rental center. I did erroneously buy the full tank of gas. From what the employee told me, I thought it just meant that the gas came filled instead of almost empty, but it turns out that meant I didn't need to refill it upon return. I refueled it myself because it wasn't clear to me that I didn't need to, so I wasted $50 on that. The pickup process was smooth though, and they let us choose from four different cars, and we ended up getting a nice efficient hybrid option, which also made me feel worse about getting the refuel option. I did the express check-in online but wanted to change the driver's information, and I called but was unable to change it online or over the phone. It was a bit of a hassle to redo the whole thing in person.

This Enterprise is conveniently located in the lobby of Planet Hollywood. It is beside the PH 24…read moreconvenience store and near the hotel check-in desk. The day before I got an email with instructions and you're able to checkin. This saves time at the counter. We didn't realize it at the time but where they park the cars is a small area. We came an hour early hoping to start the day early but our car wasn't there yet. I recommend when you are checking in online to set an earlier time if you need it. The only problem is you're only able to set the pickup time and cannot change the drop off time. Not sure if you can change that at the desk. Anyways, we were told to come back at our regular time as they had to get the car. We came back and everything was smooth. Remember to bring your passport if you are not from US in addition to your driver's license and payment cards. I declined their offer of insurance and so they asked about your insurance company and policy number. After that they went through where to pick up the car. It's a little confusing. You go out the doors, turn right and walk a few steps and it's on the right. It is a small area. Thankfully we had a small car as I had read some reviews where people had trouble dropping off due to limited space. Since there was no one doing a walkaround the car, I took pictures of all the scratches I found. Drop off is a little confusing to get back to the area as to enter it's behind the Planet Hollywood. Once we found it, there were lots of cars already parked. We had a small car so was able to fit into a little space. Then I dropped off the keys in the drop box by the desk where I came in the morning. All in all a good experience, just be prepared for the things mentioned above. It is super convenient having that in our hotel and we'd use Enterprise again.

04-18-26 $$ Made a reservation for an Econo rental. Erin was nice and checked us in and issued us a…read moreMitsubishi Mirage with Oregon plates on it. We walked out to it and inspected it. It was ratty looking and unsafe to drive. It had scratches, dents old, cracked tires with hardly any tread on them. It was missing a hub cap on the front driver's side. This vehicle should be put out to pasture. I would be embarrassed to rent this out. So, we went in to exchange it. Sure, enough one was available but it's an upgrade. Basically, cost you more money. Fine try to stay positive on vacation here. So, we got a nice Nissan Sentra with California plates. Good tires, nice clean paint job and no noticeable dents on it. We hopped in and I noticed it had just over a half of a tank of gas. This is a first for me. I've rented cars before and always started with a full tank. Anyways apparently at Enterprise you must match the level of gas when you got the car as to when you return it. I returned it with more gas than what I started with. Do you think Enterprise with credit you? Not a chance.

Johnny Vegas is a con artist!!! Watch out!!!! All of his…read morereviews are fake and made by himself. I personally know him and he brags about scamming people on Turo out of money. He purchases cars that are have cosmetic damage and then rents them out to people on a few car rental companies including Turo. He then makes a claim that the individual renting caused the damages and then gets paid out with his "claim" paid by the credit card you reserved the car with.

I call my boy johnny when I'm in Vegas for my car rental needs. Always providing excellent service…read moreand very prompt to respond.