First of all the service... Brianna T. was terrific, friendly and efficient…read more The car was cheaper than other locations. Not as convenient All in all, a great experience!

We were in a car accident a couple weeks back and needed to take the car in to be repaired down the…read morestreet and had to get a rental from Enterprise. The customer service (Brianna) was smooth sailing--easy in, easy out, Got a nice car for 2 weeks, easy to check in, easy to check out, perfect experience. This is the place we have used in the past when we wanted to take a trip to Reno (They discourage out of state travel I believe or you have to tell them, I can't recall) but In the past for various reasons we have used them and never had an issue. :) Thanks so much guys!!! A loyal customer!

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

Expect a very long line!!…read more So why do I rent a car in Las Vegas? When traveling with a nonagenarian it is so much easier to have a car. As a bonus, love checking out places off the strip like Zaytoon, Hash House A Go Go, and the Neon Museum. Red Rock Canyon and Hoover Dam are great day trips made much easier with a car. The car rental process is never easy in Vegas, though. Take the shuttle and then wait, wait, wait. We've been given a car that was rented to someone else (and had to return for another car) or been told that what we rented is sold out, do we want an upgrade for an additional cost? No, thanks. Still, being able to drive, makes it much easier. So we wait, then head off the strip to grab lunch, stop by a grocery store to pick up bottles of water and Gatorade and then head to our on the strip hotel to park. Lotus of Siam for Crispy Duck Panang, anyone?? (Thanks to Houston's CM Jando for the great Vegas recommendations.)

I wanted to modify my reservation for an extra day. I first tried online, to no avail, then I…read morecalled what I thought was the correct number at the airport, however I rerouted twice once to Mexico, then to Guatemala. From both these calls I was told my one day change would cost over $800!! In fact it would be less than a day not even 1/2 a day. At this point I was ready to vow of never reusing Alamo Instead I drove to the rental return and was greeted by Jasmine,and I explained our situation to her and she expertly brought us to her coworker Agbor. After we made him aware of our situation and seeing the ridiculous greedy charges, he told us if we come back tomorrow by 1pm he would waive those, as if they never occured... Both he and Jasmine helped make our honeymoon that much more pleasant Thank God for them both...

I reserved a mystery rental car option through Expedia for about $200 for three days. After taxes…read moreand fees (including young driver fee), it was about $300. We took the shuttle bus from the Las Vegas airport, and it took about 15 minutes to get to the car rental center. I did erroneously buy the full tank of gas. From what the employee told me, I thought it just meant that the gas came filled instead of almost empty, but it turns out that meant I didn't need to refill it upon return. I refueled it myself because it wasn't clear to me that I didn't need to, so I wasted $50 on that. The pickup process was smooth though, and they let us choose from four different cars, and we ended up getting a nice efficient hybrid option, which also made me feel worse about getting the refuel option. I did the express check-in online but wanted to change the driver's information, and I called but was unable to change it online or over the phone. It was a bit of a hassle to redo the whole thing in person.

My husband and I rented a 2015 white Honda Civic from Sin City Car Rental. The car had not been…read morecleaned on the interior at all. The back seats were VERY stained -- I was hesitant to sit on them as we were driven from the airport to the rental office. Additionally, the interior on some windows had spots on them, as though someone had sneezed or spilled something. Cleanliness is a must, particularly during Covid. Had the photographs provided revealed the stains, we would not have rented this vehicle. It got us from point A to B, but we used a lot of hand sanitizer and cleaned the front dash, windows and steering wheel ourselves.

I agree with other patrons... This is not a legitimate car rental business…read more They are extremely rude and non-professional, especially with their neighboring businesses.

Vroom vroom ! When…read moresomething happens your ride, you end up here. I cannot count the number of times that we have been here . So here we go! The customer service here is amazing, epic, and outstanding. When you're without your ride? You panic! What am I going to do now ? The answer! Enterprise! Again, outstanding service and excellent service from this location. Every time something has happened to the vehicle, a phone call is all it takes and we are in a rental. Whether it be the insurance company or private pay. Use Enterprise! This last experience, yesterday actually the car is MIA, and an individual needs the car to make it happen these days. The insurance sent over the authorization and the paperwork was signed within a couple hours. We are back in shape for now while we await the limbo of the process for our car . The staff could not be more excited to get us off and ready to go, and vroom away. Thank for making a difference. A simple positive gesture made the whole experience even easier and bett

2/27/2024- Our…read moreresort concierge does a fantastic job with taking care of our needs while at the resort.. I had her reserve a car over a month ago for two days, then we went with three days.. 9 am the car was supposed to be delivered to the resort- Unfortunately, the person that she made the arrangements, had left the company and did not change the agreement ...(car was to be delivered Wednesday).. So bummed because we had to wait and didn't get the car until 10.. which messed up our day of plans.. Finally got the car !! Hope there is better training for these kind of situations...

Very sweet lady, it's our second time coming from out of state and they are very friendly and…read moreeverything is clear The cars drive smooth The deposit is easy and they are flexible with you HIGHLY RECOMMEND!!!

Very accomodating. Offered pickup from the airport. The best cash car rental in town! Highly…read morerecommend it!

I know that car rental companies get a bad wrap from the people who leave bad reviews, but think…read moreabout the millions of people they have helped over the years who never left a review. Molly D is an absolute gem and a wonderful human being to deal with!!! 10/10 in my opinion!!! I'm very happy with both of my rentals and I personally wanted to say thank you!!! Thank you Molly D!!!

Absolutely the worse rental car place ever. Went in to pick up our rental that was reserved a week…read moreago, we have confirmation of this. After a very long wait, the rude person at the front-desk tells us that someone had canceled our reservation. Clearly, it was not us. But someone messed up on their end and they don't have the decency to correct it. Their excuse was, it's a holiday weekend, there's nothing we can do. Totally unacceptable and just bad business. Will not be coming back here, ever. P.S. this place does not even deserve one star.

One of the fastest, easiest, best experience I encountered was through Jasmyne Enterprise. I love…read morethe fact that my car was at the airport and I did not have to leave to ride a bus or shuttle to go get it! The car I rented(Lexus) was clean and ran great! Had no complaints at all. Excellent customer service. If you are in need of a car or SUV while in Vegas I suggest using Jasmyne Enterprises. I will use them again.

From the owner: We are a licensed independent car rental company based in Las Vegas, Nevada, offering affordable…read morecar rentals with no platform fees. Our focus is on providing clean, dependable vehicles and personal service for both locals and visitors. Whether you need daily or weekly car rentals, or a rideshare vehicle, we ensure a hassle-free rental experience.

I booked a rental car from Empire, visiting Las Vegas over the weekend and got super lucky that…read morethey had a car available. The car I booked initially was not available hence they upgraded me for the same price. This company is small, and seems to be family and locally owned which I really appreciated. They accept all payment types, I wasn't required to use my credit card and they accepted cash upon return. The service was efficient and the staff was friendly and helpful. I highly recommend this rental car company, it's affordable and convenient. AGAIN THEY ACCEPT CASH, DEBIT OR CREDIT! Thanks empire, I'll be back

Stay away! Unorganized and tendency to switch their words at the office rather than what they…read moreadvertise on their website