BE CAREFUL GOING TO THIS LOCATION!! IT IS NOT URGENT CARE. I got billed a crazy amount for what I…read morethought was urgent care but they won't send the bill to your doctor as such and you will get stuck with the bill. They say that it says that on the website but it is VERY MISLEADING and NO ONE said that at the front desk when I checked in. SO UNFORUNATE THAT I HAVE TO PAY FOR INSURANCE EVERY MONTH and still get stuck with this bill because they couldn't just tell me at the front desk that my insurance didn't cover it and that this was a primary care location only. SO messed up. CHANGE YOUR WEBSITE.

Dr. DiNoto is a wonderful physician. I have been to him twice now and each time he is fast and…read moreefficient and very kind in not a fake way.

I had another smooth visit at ZoomCare. I had been having ear pain and trouble hearing for a week,…read moreand had assumed that I had an ear infection. I scheduled an appointment online and was there the next day. Coincidentally, I had the same care provider as last time, Curtis Fanta. After examining my ear he suggested that the discomfort may be from earwax buildup. I was a bit skeptical, but after flushing my ears, I could hear again and the pain was just about gone. I kept monitoring things for the next several days, and sure enough everything went back to normal. Just be sure that you arrive on time/a little early. I overheard a convo with a guy who had come about 10 minutes late, and he had to rebook. As far as I can tell, this isn't the type of place where they triage treating patients according to how severe their condition--it's moreso about seeing patients at their appointment times. I think this is a great option for minor/run-of-the-mill concerns.

I had to stop in for a small medical condition and I was in and out in 18 min! From checkin,…read moresample, meet with doctor and check out it was so awesome! Also they were able to refill this common antibiotic in house versus me going to a local pharmacy. So impressed the doctor was super incredible as well as the staff ! Highly recommended! (They also have a parking lot in the back before 45th!! )

This company plays shady games. I used them last year and wasn't charged as its owned by my…read moreinsurance company but this year they decided to submit my claims with a different code for same shitty service. Then my insurance didn't cover anything for some reason. Both these company is owned by same company and they try to trick into getting more money. Also, they hung up on me more than 3 times when I tried to confront them about this issue. Their doctors are very shitty and don't have proper knowledge about normal flu either. Their website is also broken when it comes to finance stuff. They are being very convoluted to make more money. Classic insurance scam. Never using this again.

Somehow this place isn't in-network with our PPO insurance, and they sent us a small bill a while…read moreafter the visit. Their online payment system is broken and I tried it repeatedly and couldn't pay the bill online. So I called the phone number on the bill repeatedly but the office was always closed. Eventually it went to collections, which provided me with a different payment gateway to visit. Guess what - it also had a website error (this time "Missing/invalid email address" - there was no email address field). Tried it repeatedly over a week and a bit to give them time to fix the issue. Never got fixed, same error every time. So I called them repeatedly - their office was often closed too, and eventually someone answered and told me they can't help, but tried to transfer me and couldn't. So they gave me an 877 phone number to dial - called it, kept getting disconnected after 10 seconds. Called back the first number, got a second number to try (the operator still couldn't transfer me - what kind of show are these folks running?). Eventually the second number worked and I provided credit card details. The operator said she couldn't give me a confirmation of payment, so this saga may not be over yet. This place has cost me so much lost time from work over the past 2 months - I've spent way more time trying to pay this small bill than I ever did visiting the office in the first place.

This is *NOT* an urgent care clinic. Their website is completely misleading. I was assured by my…read moreinsurance that an urgent care visit would be covered outside of network since I was visiting from out of town. They bill as primary care providers, even though ours was an urgent care visit. Now they say I am responsible for the visit and will not bill as urgent care providers. Do not go here unless you're willing to pay out of pocket.

The worst. Full…read morereview to come. Stay tuned I plan to write a full review. For now just avoid at all costs. Veteran nurse here. Trust me. Find a physician who cares

I had a great experience at the Ballard clinic. The staff were friendly and professional, the…read moreclinic was very clean and organized, and the whole visit felt smooth, welcoming, and efficient. I loved how fast I was in and out with blood work and a plan!

The worst. Full…read morereview to come. Stay tuned I plan to write a full review. For now just avoid at all costs. Veteran nurse here. Trust me. Find a physician who cares

Everything! Staff was competent, prompt, friendly. It's a wonderful community service to have…read moreweekend appointments. Much more nimble and responsive than standard medical care organizations. No frills, relaxed, no fish tanks, just good easily accessible professional medical care for routine issues. Also had the opportunity to utilize a comprehensive Zoom facility for additional testing. Again, excellent attentive medical providers, less hoops to jump through, much faster access to care. Stellar service to have for the community. I realize there may be hiccups with individual clinics but the overall concept of a nimble, responsive, easy to access to medical services is much needed.

Unbelievable. I sprained my back and was in a massive amount of pain, so I wanted immediate…read moremedical attention. I talked with customer service, who quoted me a few hundred dollars for a visit and an x-ray on the same day. The office is in a busy neighborhood, it was rush hour, and we were 9 minutes late. I called before the appointment was to commence and let them know - no worries, they said. When I checked in, the person at the desk said they needed to reschedule me to 3+ hours later. No policy around that that I saw before or since. Then she said my visit would be upwards of $500. Needless to say, I walked (or rather, limped) out and will never return. Don't trust them -- total scam!

This place is amazing. Angels work here. Clay is one of the best client service providers as a…read moreDoctor that I have witnessed. So kind and caring. Helped a lot with compassion and understanding during a struggle. Casey and Desorae are wonderful medical assistants. Highly recommend coming here for urgent care to be treated with dignity. Quick and easy and easy follow-up with their platforms.

My flight got in super late & as I attempted to walk (briskly) through the airport, it immediately…read moredawned on me that I'd messed around & developed tendinitis. Looorddd. By the time my Uber arrived at the hotel, I'd booked an early morning appointment & completed the paperwork. It was a quick & easy process. There were so many slots available, & they also accept walk-ins. Although I arrived a few minutes early the next day (they recommend 10), I did have to wait in a short line to check in. My appointment was set for 8 & I was pulled back at 8:22 a.m. I think one of the receptionists was in training. She did a wonderful job; she just seemed to be still getting familiar with the system. The receptionist, provider & other staff were all very efficient & friendly. I felt like I was in good hands. They listened intently, I got what I needed, & was on my way back to the hotel by 9 a.m. The exam room was frigid, so I recommend bringing a sweater with you. There's complementary orange juice, apple juice, bottled water & tea available in the lobby. There's also plenty of seating & outlets. I was so impressed by the efficiency, although I was pulled back past my appointment time. I was eager to explore the city, so it was very nice to be in & out!

Had a back injury while here from out of town. I saw 5 five-star reviews so I figured I'd give it a…read moreshot... but still skeptical. After having been, I can tell you that all of these reviews are completely legit. Now I was the first person in so I can't speak to the wait times but they got me back immediately with a nurse practitioner named "Netta" who was an absolute rockstar! She had amazing bedside manner, was super empathetic, knowledgeable, made me feel my concerns were all heard and cared for. I haven't received this level of total care in a LONG TIME! The front desk lady was super nice and helpful as well. She is a bright star in a world of dull providers. This was my first 5 star experience at an urgent care clinic.

In short They immediately realized that I'd need a bit more…read morecare than they could provide on site, so they didn't charge me or take my time. I was hoping for a different outcome but I have to respect their honesty. In long A scrape on my leg had gotten infected, so I was hoping to get an Rx for some antibiotics and hurry home for the Hawks game. They checked me in in minutes, and found my insurance that had just taken effect a couple days earlier. Nice! The system texted me some info to fill out, and she told me it would list me as being seen in about 25 minutes, but it would be much sooner. The PA came out within 60 seconds to say that they didn't house one piece of equipment I'd need as part of a full eval, and I should go around the corner to the ER. He definitely felt bad delivering this news, and explained it even more thoroughly than he really needed to. I got it right away. He was quick to say that they would cancel the visit and not charge me. Even though I ended up missing the whole game, he was spot-on about what the ER would do to evaluate the infection. I got great care there, thankfully much of it in front of a fuzzy, dim TV showing the game. So I can't really complain about anything other than my own procrastination for leaving the trip until late afternoon.

went in for a fractured finger. i was given a hand brace but it's not one they sell, its sold by…read moreanother vendor. They had me sign a form agreeing to pay for the brace (price was not on form). Later, i got a bill from Pacific Medical for $277. (a $35 brace at any drug store) BEWARE to not sign anything unless you know what it will cost. When i called Zoom about this they said they aren't responsible for cost of other vendor prices. however they should be responsible for knowing their vendors are robbing their clients. = 5 stars for in person medical attention. good care-. = 1 star for doing business with Pacific Medical equipment who is an unethical price-gouger.

The worst. Full…read morereview to come. Stay tuned I plan to write a full review. For now just avoid at all costs. Veteran nurse here. Trust me. Find a physician who cares

Very kind, attentive, knowledgeable, patient and efficient people working there. I came in with an…read moreinjury and they had the best doctors available and nurses and Physical therapists who knew how to treat not only my injuries, but my very anxious mental state because of it. They listen well, and will work with you. Thanks Frezer, Laura, Rosie, Rachel, Tiocot, Sarah, and the Doctors who treated me. Thanks for the healing.

Their emergency room staff are kind and caring. I've been there several times and I always received…read morethe utmost of care. Kudos to a great team!