We took our first puppy training class, last Friday, January 30th 2026. There were 3 additional pups in the LARGE, clean room. Our boy, 4 month old Avi, was VERY excited to be in school and among other equally eager pups. Due to the size of the room and yapping pups, it was VERY difficult, if not impossible, to hear our trainer, even though he was staining his voice to be heard.
When I inquired why the trainers did not wear headsets, this was the Zoom Room's reply: "Our puppy classes are designed to be lively, real-world environments, and while our trainers project their voices and manage the room as best as possible, we cannot use headset microphones as part of our training model." No reason was given for the trainer's inability to wear headphones, however, I was reminded: "As outlined in our Rules & Policies, Zoom Room does not offer refunds."
Needless to say, I was NOT happy with the reply to my inquiry. Since there are no refunds, and our contract was rather expensive, compared to what we paid at PetSmart with previous dogs, we will continue with the classes and hope for the best. I will update my review, IF our experience improves.
PS~ The only advice we received from Zoom Room was to ask the trainer to repeat anything which we did not hear...I'm sure THAT would be less disruptive than wearing headphones! read more