I am truly hurt, upset, and disappointed with our experience and even more concerned for my dog's well being.
We brought our puppies here for obedience training to Oscar which all seemed great at first and positive online reviews. Oscar and Maddie seemed like nice people that knew what they were doing.
Bella (female) 4.5 month old Malinois
Dallas (male) 9 month old shepherd
We come to pickup our dogs on Friday 3/8/24 after multiple calls to Oscar and texts with no response as we originally requested this date.
We finally get ahold of him to come pickup our dogs and already we were extremely concerned from the lack of communication from Oscar. It's like he went ghost with our dogs.
We meet him around 4:30 at the kennel place where we dropped them off. We immediately see Bella with a huge laceration and bleeding on her leg from what they told us "she got caught in a wire in the kennel". How does that even happen? Why are there wires in a kennel?
WHY DID YOU NOT CALL US???
Immediately we felt uncomfortable and concerned that no one was watching our dogs. We find out Oscar told us he was very sick, but don't you have other trainers that work here? Where is the girl we met? He told us Bella was at his house the whole week he was sick, we still paid for the full week of training, while Dallas on the other-hand was sitting in a kennel 24 hours a day in the heat! if there was nobody else training them, they were clearly not being watched, and this is the lack of supervision which caused Bella to get so injured.
My dogs are not used to sleeping outside this was a new thing. The facility is not well kept and very dirty, I should have used better judgement to begin with.
BOTH DOGS have kennel cough and a viral infection. Dallas has missing hair on his head. Bella has a life long scar and missing hair on her right leg and a cut on her nose.
We are EXTREMELY LOYAL CUSTOMERS and we were hoping for a life long client/ trainer relationship here to continue success of our dogs training.
Oscar had sent me many texts saying the dogs are good and all, but FAILED to notify me of my dogs injuries, which is extremely unacceptable, and very unprofessional.
PAYMENTS:
We agreed originally on $3800 for Bella (stated on the website I'll insert a screenshot here) and $4800 for Dallas.
It comes down to payments and he charged me $1000 more for Bella for "bite work" which is not what we asked for! I thought he was just playing with her to have fun, I didn't know I would unknowingly be charged for this! Down the road if the obedience training went good, we would consider further training however, Bella doesn't even know the basic commands. (Sit, lay down, stay).
I feel that we were completely taken advantage of and ripped off. Not to mention our dogs have serious injuries and lifelong scars. If someone was with our dogs this certainly would not have happened. Our dogs are our family we love them so much and we are really really upset and hurt with this entire experience.
Is anyone even watching these poor dogs that live at this kennel???? The lack of professionalism and honesty is missing here.
The least we could get is a $1000 refund for the overcharge even though we did not have the training completed. They were there for 4 complete weeks and we know the last week they did not get a full week of training with Oscar being sick. I am too scared to bring my dogs back here ever again and I am warning whoever calls this place. Any responsible or reliable person would have immediately at least called us or brought our dogs to the vet or animal hospital for immediate care and should have offered to pay for it. Even if I had the bill I would have preferred them to get immediate attention than just waiting till we found them. Bella was probably hanging there for hours in the wire before she was found injured. This is so bad and irresponsible!!!!!!!!!
It is now Tuesday 3/12/24 - Bella is not doing good at all. In an extreme amount of pain and both dogs have to stay on multiple antibiotics for 2 weeks. read more