Store is closed due to non payment of rent. Photo posted for those needing to get back clothing. read more

Zoom Dry Cleaning - CLOSED! - Dry Cleaning Near Me - Severna Park, Maryland

Bottom Line: The best dry cleaner in town if you like sour attitudes, misplaced garments and receipt of clothing that doesn't belong to you. Sorry, folks, I'm not going to sugar coat it, this place is awful. I've written nearly 700 Yelp reviews and I've put a lot of thought into each one of them in order to provide a fair review, but I have to say, this place is honestly a joke. Here is what I can tell you about Zoom after using them for six months: - Turn Around Time: As the name implies, Zoom does strive to turn around garments quickly. "In by 9am, out by 5pm" is how they advertise their one day-service. - One Price: Most garments are cleaned for one low price of $1.99, I think. They also clean things like comforters and curtains but I'm not sure what the price is on those larger items. - Long Lines: Upon entering Zoom, there are always two lines. The line on the right is for people to drop off and pick up their clothes. The line on the left is for people waiting for misplaced/lost items to be recovered. If you are feeling lucky, you can opt for express drop-off. With express drop-off you buy a zoom bag, put your garments in it, and then just drop it in the pile inside. - Awful Customer Service: The staff here is miserable. I've made excuses for them in my head non-stop but can't do it anymore. Realistically, I think they are just lazy, apathetic, uninspired . . . the list could go on and on. There is absolutely no sense of urgency here either. When trying to pick up garments, staff members will chat with the alterations staff and then check their cell phone before going to the back to look for garments. I've seen this behavior first hand and other similar acts of non-urgency during my various visits here. - Disorganization: Zoom is disorganized. I have gone to pick up clothes that were all dropped off at the same time and the employee checks several places in the store to find my clothes. If you are lucky, the scavenger hunt eventually produces your entire dry-cleaning order. - Risk of Using Zoom: If you are thinking about using Zoom, you just have to assess the risk. Yes, they are inexpensive but what about your clothes? You have to consider if the low recurring cost of dry cleaning will make up for any clothes that they lose. Note that dry cleaners do not typically pay retail for a lost item. So if you are price sensitive, maybe take your everyday stuff here but take you special items somewhere where they will not be lost. - Lost Items: In the spirit of fairness, Zoom has never entirely lost any of my items but they have temporarily misplaced garments that surfaced days/weeks later. Also, they have given me other people's clothes so that means someone else was missing something. I have heard stories of completely lost, never recovered garments which is kind of surprising since everything is cleaned on site. - Bottom Line: After trying Zoom for six months, I have taken my business elsewhere. read more

This was the worst dry cleaning experience I have ever had. The financing chair of my organization brought 50 articles of clothing from our work asking for dry cleaning. They said it would be done the follwing week but they ended up needing more time. Th reason they needed more time was because all of our article ha BLED THROUGH leaving a horrible looking aura. Upon asking for a refund for this we found out they DIDN'T EVEN DRY CLEAN IT. The owner said she washed it and it "would have happened if you went home to wash it too." No refund or anything. Now we are stuck with the coats that are bled through and they didn't even offer to try to make it up to us. Worst experience at a dry cleaning ever. read more

Just moved to the area and was looking for a new dry cleaners so I figured Id give them a try since it was close by. Unfortunately i did not do my research on this place and went in without reading any reviews. When i dropped off my items the older lady at the front was not very nice. You figure with a new customer they would be more informative and respectful. She made me feel as if i was just bothering her and wasting her time. She pulled all my clothes and rang me up. The receipt said 10 items. I told her i was pretty sure it was 11 so we counted again. Sure enough it was 11, so right off the bat the place almost lost one of my items which seems to be a main complaint in the reviews. She didn't seem to care and just asked for my card to charge me again. Not a very good first impression. Picked up my clothes the next day and what do you know my shirts look just as if the had just be worn. Not clean at all, just pressed. Later that day I was checking my card charges. I initially didn't pay attention to my receipts when i first dropped off. Turns out the lady at the front charged me initially for the 10 items, then when we confirmed it should be 11 items, instead if charging me for one more she charged again this time for a full 11 items. And it doesn't stop there. For the one extra item, a shirt, i was charged an additional $10. Made no since. Called the business and they were closed. Left a message. Went in Monday morning to handle it. Asked for the manager and explained what happened. She looked up the information and admitted that charges were done completely wrong. She refunded me the second charge and charged me only the extra amount of a shirt which was around $3. Glad i was able to get it sorted out but will never be going back to this place again. All the reviews were true and first impression is everything especially when you are trying to earn new business. Recommendation to the owner/manager, do some remedial training with the older lady (gray hair/glasses) that works the front and maybe some customer service classes would be beneficial. Sorry but i will be taking my business else where. read more

For over 3 years I have been one of the best customers of Zoom in Severna Park. My dog Chessie and I are here at least 2 to 3 times a week. Today they lost a custom made shirt (along with 4 others) that I was going to wear at a family reunion tonight. This is the 5th custom made shirt (I am 6'6" with 39" sleeves) that they have burn't or lost. Everytime the get an awesome staff member - they cut their hours so they leave. The staff that are awful seem to get rewarded. If you care about your clothes don't take them here. read more

I would give a zero if possible. I dropped 6 shirts off when I first moved to Severna Park - a lot was going on and I sort of forgot for a bit. When I remembered - I returned and they told me they donated the shirts. No apology - no phone call - they just said it is their policy. I asked to speak with the manager or owner- left my number- no follow-up call. The shirts were custom tailored - rather expensive- at the very least- they could have called with a reminder prior to donating- I can't believe they were so inconsiderate and obviously don't seem to care. read more

I've been taking my suits here ever since they opened. The staff is attentive and courteous and my items always come out clean and freshly pressed. Note: the turnaround is one day (or same day if you're ambitiously in by 9) for garments, but can be longer for other bulky items--my king-sized down comforter was done in three days. read more

PLEASE READ, BEWARE OF BAD BUSINESS PRACTICES. I would highly suggest other customers NOT come to this dry cleaners. This business has 2 stores, one out of Several Park Md located at 574 Richie highway named Zooms dry cleaners and another Zooms newly opened in Crofton MD located on 891route 3 Md N. Both businesses are under the same ownership. To begin, a few months ago this place of business loss an important dress shirt that I needed for a special occasion. When I went to pick up my laundry from Zooms in Crofton, I was advised by the manager "Amanda" one of my shirts went missing, something may have happened to my shirt. Amanda then stated she would have to check the other store "Severna Park Zooms" since they do not do any dry cleaning at the business in Crofton and at the Crofton store they only collect laundry to be transported to their store in Severna Park to be cleaned and then transported back. (Fine, I get it things happen...) So I replied to the store manager, "that fine, because there really nothing I could do" before leaving I advised the store manager to be updated ASAP since I needed that shirt. She acknowledged and stated to me she would reach out to me ASAP once she receives an update from their other store.... Weeks passed, when I called back to receive an update I consistently got the run around from "we are still checking", "I'm waiting for the other manager or owner to respond" or "come in and fill out this claim form to by them extra time for processing". Finally, after about alittle over month of me calling to check every other week, they finally called me stating they finally located my missing shirt. When I went to the store in Crofton to retrieve my shirt, they offered me a $20 dry cleaning credit for my incinvience, which I really didn't care for, since the amount of effort I had to put in trying to actually get them find my shirt. (They manager acted like I was being done a favor by them giving me $20 store credit. Keep in mind to was a blazer and dress pants along will cost $10 excluding the other shirts and pants I bring.) So I decided to guys these guys another try a few months after since then being very conveniently located by my house, I dropped off my laundry to them last week sometime during the weekday, came in this week on a Monday to pick up my laundry to be told my suit jacket is missing, Better yet it was mixed in with someone else's suit jacket for a female same color etc but smaller size so I literally turned right around several feet from the store to advise the store manager "Amanda" of what happen. She did not seem to have any care what so ever that my laundry went missing for the second time and simply just said "Oh, this isn't yours, we'll have to check with our Severna Park store again, she will get back to me by the end of the day." Fine again... what can I do. (Was late for work because of this and had to turn back to my house to get a separate suite to wear for work.) the day is almost over, so I decided to call the Crofton store, a male picks up... I start to explain my situation to the guy who answers. The guy then starts to get hostile and "Hood/Gagster or another words Mr. Bad @$$" trying to intimidate/threaten me by him being an ex criminal etc, which did not work... ( I have it all recorded and will be uploading to social media so people can see the type of people "Zoom DC" hire.) After about and hour and a half of back and fourth with this guy who did not want to share his name but identified him self as a only a worker for Zooms he finally stated "check you messages B****, which i did and noticed that Amanda had called and stated to me her finding my missing item, so I explained to the worker guy had he informed me from the beginning the conversation would have never escalated this far, none the less I'm still the paying customer. Today when I picked up my item, I returned to Amanda to inform her of the encounter with this worker which she stated his name was Justin... I gave her my last bit of professional input, collected my blazer and left. I would highly suggest no one do business here since these people that are running this store have terrible business practices and tends to lie to their customers. They have lack of understanding and urgency. Since this Brand has such a terrible history with bad reviews from previous customer they are going through a name change to hide their identity. To follow up I will also be filing a complaint with the better business bureau. Consumers, you have been warned. read more

I love Dash Dry Cleaning, and the prices are very affordable and they offer coupons in the voice to get 1 item dry cleaned for free. The staff is VERY efficient and always pleasant to deal with. The clothes are cleaned, bagged and always seem so fresh and nice to wear. I recommend Dash Dry Cleaning to anyone who has the need of a good dry cleaning establishment that has high standards and has a one day turnaround. Pennie B. read more

I have used Zoo since it opened. They have done an excellent job of each and everything I brought in. A problem arose that I wouldn't have noticed and they not only told me about it, they gave me money for a new garment lthough the cleaned one looked perfect.I'm a fan Joan K. read more

Three strikes and I'm done with this dry cleaners! They have lost my clothes. Today, 1-19-19, when only half of our clothes were ready, I was told , "a worker took them home with her ". The clothes were returned to the store and when I picked them up I was told, " she took them to another shop by mistake ". You knows ‍ the truth? There was no manager, manager will not be in until Monday. The employee there could not delete my account but did refund the cost of this order. Shady way conduct business. Stay away from this dry cleaners! Only gets one star bc you have to select a star to post review read more

These guys are TERRIBLE. I have had repeated lost items, items sent home w me that are not mine and lack of follow up. The items are bar coded so I'm unclear why and how they cannot keep straight their orders. I also have had to send items back all too frequently for recleaning. Yes, they are cheap but I'm done. Have given them more than enough chances to get their act rougher. read more

They can clean stuff ok but the staff is horrible I stood at the counter for over 5 minutes while the cashier was on a personal phone call and had all her stuff out on the counter like her perfume, candy, wallet and 3 credit cards out. She completely ignored me and went on with her business. A kid behind another taller counter same thing never looked up to notice customers. When I went back a week later to pick up same thing she was too busy doing her own crap and on her phone to give me 2 shirts took forever. read more

For a business that prides itself on speed, you may have to expect the opposite. Zoom should rename itself into whatever the antonym of zoom is - Trudge, perhaps? I dropped off four comforters and a dress and now, nearly three weeks later, have yet to recover a comforter and the dress. The previous comforters were picked up on two different occasions after lengthy waits where the staff didn't know what was going on (there was a system crash? The items may have been delayed in getting cleaned? -- which begs the question, why keep taking in people's stuff when your system is incapable of cataloging & tracking them?). On one of these visits to pick up my stuff, I had to peruse shelves of unclaimed comforters (many labeled "unknown") to identify which one may be mine, taking more than half an hour of my Saturday morning while balancing a steadily-growing-impatient toddler on my hip. Did I get the remaining items I was searching for? Only one, that I foraged for among the unclaimeds and took back as mine. Told to contact the manager the following Monday for my remaining missing items; manager in turn assured me that she would check video footage to see where my items were and that she would call me back the following morning. No call back as yet. I have to keep badgering the staff to find my items and it's incredibly frustrating. The staff and manager are generally pleasant and seem to try to do their job, but they treat this whole ordeal as though it were normal course of business - as though displacing or losing or delaying the delivery of items happens all the time. Not much in the way of apology or explanation. I just hope that what's going on with this batch of items that is still mysteriously floating around in the Zoom labyrinth (it has to be a labyrinth for things to be so confusingly lost) is an aberration - that this batch just got dumped into a system temporarily (and rarely) down. I've had items dry cleaned and returned quickly and without issue before, but this experience eclipses any positive past experiences. Not sure I'll go back for anything else to be dry cleaned. I'd rather pay triple and get my stuff cleaned well and returned to me when they're supposed to be returned. PS The comforter I rescued from among the unknowns and reclaimed seems to look worse for wear after its time at Zoom. Doesn't look entirely clean either. PPS The comforter missing is my favorite, and I've been sleeping with a much less comfortable one. It annoys me every night. UPDATE: I got my favorite comforter back TWENTY days after I dropped it off. As soon as I opened the bag it was rolled up in, it was apparent that something was wrong. This comforter is mulberry silk with a label that clearly says "dry clean only." Its lightweight but warm and soft. And now it's turned into a freaking tempura crunch sushi roll. It's CRUNCHY. WHO WANTS A CRUNCHY COMFORTER?! I'm not trying to pretend like I'm sleeping on HAY! As usual, staff seemed calm, unruffled - unbothered, really, by my call. Not sure it's worth the hassle of explaining to them what is wrong with all of this. I'm probably going to have to replace this, which will cost me a few hundred dollars. And I'm also sure this comforter would have fared better in my washing machine and dryer. To be continued. read more

Horrible horrible business! They lump too much laundry together and my shirts were NEVER cleaned properly with "ring around the collar " every pick up. I wound up inspecting items before leaving and found more issues - torn clothing -missing items -stuff not done They lost a $650 Nodrstum suit. Don't use them!!! read more

They lost my shirt, and repeatedly failed to make promised call backs during the subsequent search and effort to resolve. I keep having to call them back. They won't be getting any more business from me. read more

We read good reviews on Yelp about this place and saw it received "Best Drycleaner" in Severna Park, so we thought we'd try them. After using a few months, we won't be back. There was one lady in the staff that was consistently unfriendly, visit to visit (not a one-time experience) to both my husband and step-daughter (so it wasn't one particular person with which the staff person had an issue, or an isolated incident). On at least 2 occasions, orders were not ready. My husband is attentive to pressing and his dress pants had 2 seams pressed in them - not one. I noticed a bit of a moldy smell to the cleaned clothes. We were hoping these were isolated incidents but we continued to have issues so we've stopped using them. That's unfortunate because it all started out good and they were close, convenient, and reasonably priced. read more

Lost articles of clothing and gave me the run around and refused to pay for the very expensive clothing they lost.

I live in Severna Park and was excited at the idea of having a more affordable dry cleaner in town. I've been there twice but will never return. Staff is extremely unfriendly and they don't seem to appreciate your business at all. I'd rather pay a little more and go somewhere else. read more

Received an email from new mgmt which I like as they care about their customers. We have used them since my initial review and have had no problems. Did a nice job on our other bed comforter. Responding to comments and concerns is a good business decision. Give them a chance as they are convenient and pretty quick. Just check their work like any other business. read more

I'm pretty confident that they did not actually clean the clothes I paid for at our last visit. time to venture elsewhere.

All new businesses have issues to work out. All of them have unexpected hitches and problems to fix. What separates the good business from the bad ones is a caring involved and dedicated owner. This one has just that--a guy who truly cares about his customers and has great integrity to make sure things are done well even if it means an expense to himself. I just want to say kudos to Mark for his commitment to customer service. I know there are some new procedures and equipment coming soon that will iron out these "hiccups." I am a fan... read more

Zooms consistently do not have clothes ready at the indicated time of pick up. I typically come the morning after they say the clothes will be ready and even with that extra time clothes are still not ready for pick. Pants have also been an issue. Sometimes they come back creased and other times they don't. One of the cashiers indicated it is the customer's responsibility to request pants to be creased at the time of drop off and another cashier said pants are always creased. I ask every time. Also be sure to always count how many items you are dropping off and picking up and check the clothing and receipts attached. We have been sent home with items that were not ours which means someone else was missing their clothes. Employees take no responsibility for the issues encountered at Zooms. Will not use Zooms again. read more

Zoom dry cleaning lost my business when they lost my husband's suit. Four weeks later, the suit did eventually show up, but it took numerous phone calls and trips to the store to get it returned. Not impressed. read more

Lights Out! I was so pleased by my experience here. I am able to get SOOOO many more pieces laundered for the prices they charge. The staff was courteous and very fun to banter with, cool people. When I got my clothes they all turned out awesome. I brought my 5 year old in with me and were were in and out with my 24 pieces in less than 5 minutes. Glad I've found a new dry cleaning home! read more

Issues I've had with Zoom: I took my comforter here twice, and it was not available for pick up at the appointed time on occassion. The second time this happened, I was told to come back for my comforter twice, before the staff admitted it had been given to another customer and they could not get in touch with her to retrieve it for me. I was promised it would be replaced, but ended up feeling like I had to jump through hoops to get the money for a replacement I was promised. Sleeping without a comforter and returning to the store many times to resolve this incident turned in to a major hassle. The staff was not apologetic or understanding through this incident. A silk blouse was lost and finally found a week later, but after I had intended to wear it. I dropped off a pricey dress as part of a load of garments in March. When I picked up that load, I forgot the dress was part of it and therefore did not notice it was missing. Despite returning several times between March and June, the dress was never returned to me. I got a not-too-friendly call from Zoom last week informing me that I had "left" a dress there for too long and it would be donated if I did not come retrieve it. Unsure what they were talking about, I went to Zoom and was given the dress I had dropped off in March. When I asked why it was not returned to me despite my many drop-offs/ pick-ups between March and June, I was just told that sometimes that can happen. Again, the staff was not apologetic or very pleasant. I am still missing my favorite white button-down, but they are telling me there is no record of me dropping it off. I once stood at the register late in the day, and saw staff "celebrating" after locking the door and seeing customers have to turn away. No more. While I appreciated having a low-cost dry cleaner so close, it is back to Zips for me! After 12 years of business there, they still haven't lost one thing, which is much more than I can say of the year during which I've tried Zoom. read more

I started using this dry cleaner when it opened and it was great!! Very affordable, great service and no problems with the cleaning. Now over the past month, the costs have gone up a dollar on every article of clothing, the ironing has been terrible, clothes have been lost and damage to my husbands suit pants. Very disappointing. Looks like I'm gonna have to go else where. read more

No, no, no, no, no, do not leave your bedding with this company. Zoom is a Stephen King version of a dry cleaner. They lost my down quilt and now, 2 months later handed me a bag telling me they found my quilt. I was smiling from ear to ear when I left the store. At home, I opened the bag, discovered cat hair all over the quilt (I don't own an animal), large yellow spots looking suspiciously like urine stains, and some other green something that looked organic, i.e. food related. Oddly it doesn't look like they made an attempt to clean it. They did treat it with something noxious that makes it smell like clothes from a consignment shop. To whomever owned this quilt, the fabric is a wonderful quality, sorry it is going in the trash. I took our summer/ spring silk quilt which was in perfect shape, except for a coffee stain on a corner, to the same Zoom cleaner thinking it would be better to have a professional treat the stain rather than an amateur like myself. In my naïveté I thought that losing my quilt was a one off, and would have nothing to do with cleaning methodology. Laugh if you must. Sometimes one needs to be knocked on the head I guess. What was a silky smooth quilted surface was returned as a bunched wrinkled something; imagine your silk blouse having gone through a washing machine with an agitator then dried in the drier and left under a pile of jeans. Silky no more. And not off white either, it is now butter yellow. The stuffing is matted and bunched. The only thing that remains the same about this quilt is the stain. Sadly, It's unusable. I couldn't even donate it. In the trash it goes. As should ZOOM CLEANERS. read more

They lost my pants. I have been there 3 times for them to look for them. The last time I went they told me they would call me. If they were run properly they would have called by now with an explanation, an apology or some plan of action to correct the situation. I understand from other posts they will only give store credit. Well they can give me limitless store credit because I will not be using their services. read more

Terrible. I went back after they ruined a $70 pair of brand new pants by spilling solution on them in 3 different places. They could never be fixed. I used them again anyway and they lost the belt to a $150 jacket which is now useless because it doesn't have buttons. I NEED the belt. I have left several messages and none were returned. Terrible service and terrible customer service. An expensive lesson for me. They won't get my business again. read more

I know every establishment makes mistakes. However, how you deal with the mistake lets customers know that you appreciate their business. Just saying you appreciate your customers is lip service. Zoom lost the trousers to my suit and when I arrived to pickup my clothes the young lady and gentleman behind the counter as much as He tried (she was of little help) the two of them were not armed with any useful tools to help track down my trousers. The manager ,who was the only one with the ability to track my order, could not be contacted and here it is Monday and not a single caring call to assure me that my business is ..."appreciated." (Save one call and hangup from the establishment) So after reading the many complaints about lost clothing (wish I had read them earlier) and the supposed processes that were implemented to prevent such occurrences by management, (which failed miserably) I have no faith that I will ever get a call nor will I receive my lost trousers. My suit is now useless and I had to purchase a new suit over the weekend and pay rush service for alterations in order to not disappoint my gf by not attending her 30 year class reunion. I new something was amiss initially when I was charge for 8 pieces but only brought in 7. I figured I would just deal with it when I went to pick them up. I never imagined they would lose my clothes. Then when I told the young lady I really needed my black trousers to the suit she tried to give me someone else's tux pants! REALLY? ZOOM, you are hemorrhaging customers! Update: As of 12/22/14 when I returned from my vacations, after many communications with the management of the establishment and the assistance of the BBB I received the $50 reimbursement for my lost suit pants in the mail. Thank you. read more

I picked up twelve dress shirts, took them home and found that every shirt had severe wrinkling on the shoulder area next to the collar. This was by far the worst job I have encountered in ten years of using dry cleaners. The word "wrinkling" is a bit of an understatement as EVERY shirt has these awful looking patterns on each shoulder. It almost looks as if they were never properly dried and simply wrinkled up until someone placed plastic over them for pick-up. I called up and spoke to one of the managers who gave the classic "machine may have not been working properly" line. Simple advice: if you care about your clothes, and how you look in them, do not take them to Zoom Dry Cleaning. In my opinion, their results are about as bad as I've ever seen. read more

Went there for the last time today. Without fail, every time I go, there are 5 people out front but only one who will actually wait on customers. The remaining employees socialize and gossip. This activity occurs no matter how long the line is. I have also had two occasions on which I didn't get all my items back. Fortunately I have caught it both times and the items have been located. I was told I had already picked an item up when I definitely had not. You get what you pay for here. Fortunately the Zips in Pasadena is the same price with MUCH better customer service. read more

Terrible customer service, prices increased without notice, and garments not thoroughly cleaned(after 4 re-dos!) Will not be using Zoom anymore! read more

The absolute worst!!!! This place has lost my items twice. They said it would be done in one week. I waited 2 weeks on purpose and my stuff is no where to be found. Ridiculous. AVOID GOING THERE AT ALL COSTS!!! read more

If I could give these jokers a 0, I would. Clearly they have bad reviews for a reason. The manager is worse than her employees so please dont waste your time and money on this place. They lost my cloths, said they would call as soon as they found them, they never called. I had to call several times, then they found my cloths and said "oh its not ready, they are about to go in the washer". You would think at this point they would make this a rush service, but of course not, they had the nerves to give me a date nearly one week away from my original pick up date. And had the nerves to keep my money. This is their second "violation" by the way. Horrible place. Dont waste your time. read more

They do a great job of dry cleaning however, the price increased from $2.79 to $3.79 per garment and they haven't even been open a year at the Gambrills location. That's bad business. I won't be going back. read more

They are unorganized and my dry cleaning was not completed in the time they said it would be. Every time I drop off dry cleaning there is a line of customers waiting for their garments as the staff frantically searches for some missing article of the customers order. They have lost shirts of mine only to find them a few days later. Yes they are cheap, but you get what you pay for. read more

This place needs new management. They've damaged or misplaced several articles of clothing, and my clothing hasn't been ready when due. The manager was supposed to call me on these occasions, however, I had to contact her. read more

Took last weeks work clothes to be cleaned. Told the customer service rep that none of the clothes had spots or stains but all needed attention in the armpit areas as they had deodorant smears and BO. Picked them up last night.... they still have deodorant smears and don't smell nice. Need to have them cleaned again before I can wear them. Very disappointed. On the up side they do a great job pressing the clothes. read more