They destroyed two of my daughter's pageant dresses! AVIOD! they tried to put it on me that I broke…read moreclasp & that sometimes when dresses are cleaned beads and diamonds fall off. Also that the clasp was not broken when I dropped it off, but she showed me her pics she took of it being broken day I dropped off. So then if that was the case why did no one ever call me to let me know beads fell off & clasp broken so they could bring to my attention. Would you return your customer a dress with missing beads and no clasp? That makes 0 sense! I refused to leave my dresses for them to fix as both were destroyed by them & they knew what they did to my dresses and never tried to fix in first place. All I asked for was a 1/3 refund on each dress ruined. They refuse bc they have 0 care. Highly recommend you avoid and don't trust them. I paid $257 & trusted them. Now i have ruined dresses.

called for a price. the lady did not understand English. very rude and overpriced. Had problems…read morecommunicating with them. Dont speak English very well. Would not recommend

Nice and friendly service. Always does a great job dry cleaning with shirts and pants.read more

They do great work from pressing, dry cleaning, alterations.read more

Next day service, as promised! Always a good experience. Friendly staff and today's wonderful…read moreservice was from Tatiana in Glen Burnie, MD location!

Inexpensive. Quick. Efficient. A seamstress is onsite a few…read morehours a week. There's a sign posted with her hours. Wis there were more ZIPS around.

They did an amazing job cleaning a vintage wool coat. The pricing was reasonable and the staff were…read morefriendly. I did price check with another small business in Arnold and that one couldn't give me an exact price, but a price range going up to $35, but here it wasn't even $25. One of the coolest parts though about this place is a sign on the door. If you're unemployed and have a job interview, they will dry-clean your interview outfit for free. That is community! I will definitely be doing my dry-cleaning here in the future.

This review would be less stars because the pricing at this place is insane. With little…read morecompetition they stay in business because of the location. Even with a discount it's still considerably more than I've ever paid per item. I usually just use a cleaner by my work. Why did I not give very few stars? Sasha. The woman who works at the desk collecting clothes, distributing your clean items back to you is bright, cheery, funny and kind. The two times I've used them I have found her to be the highlight of my visit. In fact I walked in over a week after dropping off my items (only my second time in the store) and Sasha greeted me and remembered who I was instantly. Whoever hired her knew what they were doing!

I dropped 8 pieces for dry cleaning or pressing. Price was reasonable and wasn't a hassle that I…read morepicked it up later than expected.

For $34 my coat is ruined, the nice cranberry color is now blotchy and pink in places. This…read more"cleaner" manged to make my coat bleed colors onto it's tag and manage to get it covered in white lint too. I've never had a cleaning experience like this and 100% do not recommend you have anything cleaned here as it will be destroyed.

Zips cleaners is wonderful! Easy to use, friendly service and great prices. The best part of ZIPS…read moreis that it's quick yet efficient. I've used them for dry cleaning, wash and go service and comforters. They provide the bags for the comforters and the wire hangers for your garments. You can even bring the hangers back to drop them off for recycling. The app is very helpful and allows you the autonomy to access diverse services. All services were high quality and no damage on the material. If you are looking for a local shop that provides service with a smile that's quality driven-check out ZIPS.

Not really sure why it took me 2-weeks to get my comforter back. I was told from other customers…read morethat I know personally that recommended AND frequent ZIPS, that the business contacts you when your item(s) are ready, and again.. after 2-weeks of no contact, if not longer.. I randomly arrived to check on my items and I was told that my text-option was disabled, whatever that means. Anyway, I've used them before and would hope to use them again as before this last visit, they hadn't brought me any issues (maybe used them 2 more previous times).

Store is closed due to non payment of rent. Photo posted for those needing to get back clothing.read more

Bottom Line: The best dry cleaner in town if you like sour attitudes, misplaced garments and…read morereceipt of clothing that doesn't belong to you. Sorry, folks, I'm not going to sugar coat it, this place is awful. I've written nearly 700 Yelp reviews and I've put a lot of thought into each one of them in order to provide a fair review, but I have to say, this place is honestly a joke. Here is what I can tell you about Zoom after using them for six months: - Turn Around Time: As the name implies, Zoom does strive to turn around garments quickly. "In by 9am, out by 5pm" is how they advertise their one day-service. - One Price: Most garments are cleaned for one low price of $1.99, I think. They also clean things like comforters and curtains but I'm not sure what the price is on those larger items. - Long Lines: Upon entering Zoom, there are always two lines. The line on the right is for people to drop off and pick up their clothes. The line on the left is for people waiting for misplaced/lost items to be recovered. If you are feeling lucky, you can opt for express drop-off. With express drop-off you buy a zoom bag, put your garments in it, and then just drop it in the pile inside. - Awful Customer Service: The staff here is miserable. I've made excuses for them in my head non-stop but can't do it anymore. Realistically, I think they are just lazy, apathetic, uninspired . . . the list could go on and on. There is absolutely no sense of urgency here either. When trying to pick up garments, staff members will chat with the alterations staff and then check their cell phone before going to the back to look for garments. I've seen this behavior first hand and other similar acts of non-urgency during my various visits here. - Disorganization: Zoom is disorganized. I have gone to pick up clothes that were all dropped off at the same time and the employee checks several places in the store to find my clothes. If you are lucky, the scavenger hunt eventually produces your entire dry-cleaning order. - Risk of Using Zoom: If you are thinking about using Zoom, you just have to assess the risk. Yes, they are inexpensive but what about your clothes? You have to consider if the low recurring cost of dry cleaning will make up for any clothes that they lose. Note that dry cleaners do not typically pay retail for a lost item. So if you are price sensitive, maybe take your everyday stuff here but take you special items somewhere where they will not be lost. - Lost Items: In the spirit of fairness, Zoom has never entirely lost any of my items but they have temporarily misplaced garments that surfaced days/weeks later. Also, they have given me other people's clothes so that means someone else was missing something. I have heard stories of completely lost, never recovered garments which is kind of surprising since everything is cleaned on site. - Bottom Line: After trying Zoom for six months, I have taken my business elsewhere.