Next day service, as promised! Always a good experience. Friendly staff and today's wonderful…read moreservice was from Tatiana in Glen Burnie, MD location!

Inexpensive. Quick. Efficient. A seamstress is onsite a few…read morehours a week. There's a sign posted with her hours. Wis there were more ZIPS around.

These guys are AWESOME. I had a wedding and we just moved to the area, and I left getting my…read moreclothes together until the last minute. I discovered the day before leaving that the movers somehow got my suit all wrinkled and dirty during the move. Eek! Called EIGHT places, nobody could actually do same-day cleaning despite many sites saying they could online. Enter Dorsey Cleaners - they actually answered the phone, confirmed they could do it in time, and delivered. My suits look awesome and they saved the trip (how was I going to go to my Cousin's wedding with dirty clothes otherwise? no way!) Thank you for being reasonably priced and delivering on your promise. I'll be back!

My mother took her dress to Dorsey Cleaners for alterations. The dress was marked with chalk and…read morethey agreed upon the alterations that would be performed. When she returned to pick up the dress, there were blue stains throughout the top portion. She was told that another dress had bled into hers. The owner assured her to come back and the stains would be removed. She returned and the stains had indeed been removed; however, when she tried on the dress, she couldn't zip it all the way. The owner helped her zip it up, but once zipped, the dress was too tight in multiple places. He explained that he had to dry the dress twice and it may have shrunk as a result. Whether the error was due to the alterations or the drying process, the end result is that my mother's dress was ruined. She spoke with the owner about compensation since there was no way to fix the damage. He was dismissive and tried to lowball her despite their clear mistakes. This is very poor business practice, as he assumed no responsibility for what happened under his watch. My mother had used this establishment before without any issues, so this was particularly disappointing. He even tried to get the tailor to personally cover the cost of the dress instead of taking responsibility for mistakes that occurred in his business.

Trusted cleaners, although I was misquoted once, but all was good, way better than the PX cleaners.read more

It was my first time visiting Bill's cleaners. I got a pair of OCP pants tailored and…read moreperma-bloused. They did a nice job on the services I asked for, however upon trying the pants on I noticed a weird feeling on the right pocket. There appears to be fabric glue all over and hair/debris stuck on it from the clumping of the glue. Definitely a let down.

Tried to bring one comforter to get cleaned on a Saturday, wanted to charge $42 and wouldn't get it…read moreback until Friday the next week. Better off going to ZIPS up the street.

My wife and I have been going to Severn Cleaners now for over 20 years!!! The Owner/Manager (Mr…read more Lee) has ALWAYS been a pleasure....Not only is he a very nice person, he also consistently works to get out the most impossible stains. No business will ever have a 100% rating, but Severn Cleaners under his Management has to be extremely close. In the 20 years+ that we've been going there, we can honestly say he is the "Best" in the business (hands-down!) I don't believe we can ever trust our clothes to any place other than Severn Cleaners - If you haven't tried them, you are missing out on the very best of Quality!!

These are two of the most miserable people I have had had the displeasure dealing with. The…read moreseamstress is better than the guy who runs the register, but really? Where's the customer service? I asked them when I left.

Best dry cleaner/tailor in town. I accidentally forgot to pick up my dry cleaning today and the…read moreowner was kind enough to drive back in almost two hours after closing to get it to me because I absolutely had to have it before leaving for a work event in the morning. I cannot recommend this place enough.

My boyfriend gets his suits dry cleaned here and he always said how amazing the man at the front…read morewas with knowing the quality of his suits and ties and how well they dealt with the wear and tear when cleaning his suits. After I had a bad experience at a local tailor that had great reviews I decided to go here to get my dress tailored for a wedding coming up. The man at the front listened to what I wanted and gave me great recommendations. I just picked up the dress and it's perfect! Highly recommend this place!!

I asked the lady if she tried to spot clean small spot where i saw a stain . I asked just wanting…read moreto know if she tried and if she said yes i wasnt gonna have any problem with that. However ... The other lady came out from the back yelling at me how how it was very hard to dry clean my item and yelled at me saying "i have videos in the back! " . She qas Absolutely rude ! And how is that related to my question? Did i say anything to her to make her yell at me? I have never been so offended . I actualky had to tell her "can you stop yelling at me ?" I asked her a simple question. Instead they barked and barked . It was little girls' cotton dresses and ribon belts . How hard is it to dry clean them? NEVER GOING BACK. Worst service ever.

I really miss Odenton Cleaners, the one that was located next to Ruth's Chris and Baltimore Tea and…read moreCoffee. This Station Cleaners has the WORST customer service, and especially the older lady! This place makes up prices as they go. Literally, I had an item cleaned 3 weeks ago. I bring that same item back today, and the price is $3.25 more! They throw the receipt at you. This older lady acts as if she's inconvenienced every time I go in this place. TBH, moving forward, I will be looking for a new location to Dry Clean my clothes. In today's day and age, great customer service is the sustainability of a business, and I will not give my money to a business that treats me so poorly!

To say we have never been treated so poorly would be an understatement!…read more We chose this proprietor based on family and friend's recommendations. We brought several pieces to be dry cleaned and we left one short. You see, they "lost" a very expensive custom fit shirt valued at approximately $110 dollars. Just lost it! No explanation..just "so sorry". We went back when we realized it wasn't in the receivables and asked to see if they could find the shirt...they stated to give them time to look and come back. We did. Upon second visit..we were told by an associate that they could not find our item and after a discussion, were told that we would have to talk to Mimi the general manager, but the best they could do was a credit towards future dry cleaning. This wasn't optimal but it was ok. We asked for this in writing and was told no. When we asked when would be an optimal time to call MImi we were told .."we could not call to talk to Mimi" because they "don't answer their phones"!!! What!? How does a business function like this? So again, took time out from a very busy schedule to stop in to see Mimi to receive the credit. This is where it went from bad to unbelievably horrid. We were told in no certain terms that this was our bad luck and that they would not honor their verbal agreement as there was no way we could prove that any of this transpired and we would lose any small claims if we attempted to seek a refund. Please! Do not use this company. They are thieves at best. It is a shame too, because we always want to support local.

Mostly a good experience over the years here, but recently had an extremely rough experience…read morecleaning a rug that will ensure I do not come back. My dog threw up on the corner our rug, no major issue, let's go get it professionally cleaned. $150 later picked it up and stored it for about a month as we were getting work done on the room it was going in. The smell of the rug was awful. Smelled like a much more severe version of leaving your clothes in the washer while wet for a few days. Took it back, person said "it must not have been completely dry when it was wrapped up" - okay, lets clean it and give it a few weeks to make sure it's dry. No change. And they made me pay to have a rug that is now unusable.

We had an unusual problem. We needed to cover our pizza oven, but the standard cover did not…read moreaccount for a vent extension (which came with the oven). I brought the cover to the people at Pierce and they did an outstanding job fabricating a zipper for the side that now leads to a collared hole at the top. It now wraps around the oven and secures around the vent. It's beautiful work and I am very appreciative of the crew at Pierce. Wonderful tailoring.