Armando and Junior came out on Thursday (1-8-26) to address an issue with the Air Conditioner that was installed April 2025. They were extremely courteous, friendly and professional. They were very thorough with their inspection. As things turned out the issue was very minor and had nothing to do with the Air Conditioner they installed. Apparently DWP runs tests to ascertain if the our "Nest" thermostat is on task. We are enrolled in the DWP energy saving program, and DWP runs occasional tests ...since we had no idea ...we thought there was a problem. These gentlemen were simply too kind and helpful. Thanks so much. read more

do not use this company. they called me on 8/21 to set a service appointment for 16 unit apartment building and the day of they said its not booked rafi only you answer the phone so you didnt book it. your the office manager your the only person who ever picks up and you wanna offer next week. i will tell every property manager in los angeles to never work w you read more

Impossible to get in touch with, tech came out, said he'd return to do the repair, then never called. Forget about calling the phone number to follow up or leaving a message, as it'll be ignored. They may offer a warranty on labor but it's worthless since they you can't even talk to them. read more

These reviews are pretty surprising because they do not reflect my experience at all. I had multiple HVAC bids on a house we just bought from "Chuck in a Truck" repair guys with home depot equipment, to the big names like Brody Pennell, and Zodiac was without question the MOST responsive, takes care of all the permits, all the available rebates from the State/Utility company, and very fairly priced. They visited my house multiple times to bid, had as many conversations as necessary, even went to the city when a permit issue came up on my house, paid as past due fine for me and just added it to my bill. I selected them to do the work, which hasn't yet commenced, but all these reviews couldn't be further than my experience so far. read more

1. They said they would deduct the visit fee of $125 from the work the guy does. 2. Guy comes out says it needs 3 lbs of freon which will cost $130/lb (already pricy). 3. He proceeds and then goes to his truck and comes back with the invoice for the freon and says PLUS the $125 visit fee bc freon is not included. Tells me this after he puts the freon in. 4. I called them out bc they are a licensed carrier repair service. Freon is not what i needed. I really need a new unit (its a split system) it still barely works i paid $525 to recharge a dead unit from a license carrier repair guy. I would never use them again. read more

Zodiac Heating and Air Conditioning is one of the top companies for authorized dealers in Los Angeles. I used them 14 years ago at my mother's house in WLA and was extremely satisfied with the new furnace and air conditioner unit. Last week, my 3 1/2-ton rooftop unit at my WLA condo died after 19 years of service. I called them again, and the owner, Ed, who has 50 years of experience in the business, came out the next day. The most knowledgeable contractor in the field. I received his contract 2 days later and was surprised at the very reasonable price compared to the company I had bought the old unit from and had a service contract with for many years. They saved me thousands of dollars, and I signed the contract the following day. Installation was two days later. The old unit and ductwork, crane, and installation were completed in one day. They are the best! read more

This is the second time I have used Zodiac for my HVAC needs. Junior and his team are very professional. He explained everything, showing me before and after pictures. They arrived exactly when they said they would, and finished the job quickly. More importantly, the ducts that weren't attached to the main part and therefore weren't blowing to the bedrooms were fixed. Two other companies couldn't do the job right. Zodiac did, for a competitive price. We finally have an even temperature throughout the house. I would highly recommend Zodiac for any AC/duct work. read more

I just spoke with a Michael a few moments ago. And first things first, I said, "good morning" and "how is your day going so far?" and all he had the audacity to reply was "GOOD". I thought that was pretty rude. Context: when I call anyone I automatically want things done and may be rude but I've turned a new leaf and was as gracious as possible until I started asking him questions about what I needed and he started LAUGHING at me and I asked Michael zodiac hvac whose contracted through CARRIER, "You can completely skip the fact that you don't have manners to turn around in that same moment and laugh at me because I don't have a full clue as to what I'm asking for?" This dumb ass said yes, because youre calling a different company. Then I asked stupid if he was aware that he was on the carrier.com website as a legitimate approved referral. As he stated, then I just hung up so I can come over and write this nasty Review for him since he think shit is funny. read more

I was scheduled for 1 week out when my air condition broke down. I live in the high desert (Acton) which it is summer now July 2023 and it gets to be over 110 degrees, which it is now. I was scheduled from 12 - 3pm. I waited all day long and NO body showed up and I got NO phone call. When I called them it was 3pm and then 4pm and got an answering service everytime. The service said they can only give them a message and that the business was already clsosed. The business hours say they close at 4:30pm. I left 2 messages with the answering service and never got a call from them. very very disappointed and very upset!!!!!!!!!!! I'm looking for another company who will make their appointments. read more

We purchased two Carrier A/C -Heating units for our house. They lived up to all of the promises made during the sales process. The best part of dealing with them has been the repair team, always easy to make appointments and luckily we get the same technician each time, he knows our house and our system. He is always respectful and thorough and a nice person. I would recommend ZodiacHVAC to anyone looking for a complete team approach to your purchase. read more

This is the best company to work with. They return calls, call before arriving, arrive on time, the technicians are polite, they clean up after themselves and are completely trustworthy. And yes, they know heating and AC really well. I have been a Zodiac customer for over 20 years and they have sold and installed systems in two houses for me (all new ducts and equipment). They have always given good advice and the few times we have needed service, they have been able to help us quickly. Why am I writing now? It's been in triple digits and DWP nuked our system with repeatedly turning the power on and off (add a surge protector!). Zodiac responded quickly, diagnosed the problem, had the part delivered over night and replaced it first thing the next morning. The technician checked to make sure there weren't any other problems and let it run for a while to check it again before leaving. I highly recommend them! read more

As an update: Zodiac did exactly what, I believe, they should have done, which is to fully cover the damage that was caused by the improper installation of my AC units. They, of course, asked that I sign a release and this was a huge, messy inconvenience, but the company did, ultimately, do the right thing. read more

Well, my hvac has been through its first summer and winter and it ran like a champ! So glad I found out about Zodiac Heating and Air.

Our AC had stopped blowing out cold air so I called another company to come out and take a look at it. They advised me that it needed $8,000 of repairs that needed to happen on the spot. I decided to get a second opinion with Zodiac and Vic immediately scheduled one of his guys to come out. Come to find out all the unit needed was freon. Zodiac was super helpful, honest, and quick. Honesty goes a long way in this line of business and I'm so thankful I've found a company who I can rely on giving me a clear assessment. read more

tech. SAUL came to the house to do a DWP check up on the air conditioning.You can tell you are going to get good service when he drives up in a clean Zodiac truck and comes to the house with tools at the ready.Introduces himself asks where the condenser and furnace are.Explains what he is going to do and he starts. I would recommend this company and Saul. read more

Zodiac is five-star all the way and we couldn't be happier: *It started with the estimating process. The owner, Vic, was infinitely patient with all our questions, and provided multiple options for the Carrier A/C and heating units. Equally important, he was terrific at explaining, in simple layman's terms, the differences in the various levels, so we could make an informed decision about which models to choose. *Next, pricing (we all care about that, right?). Well, Carrier is a premium-priced company, so we were prepared that we'd be paying more than what a mid-grade unit would cost. Zodiac's pricing was very competitive for both the HVAC system and new duct work we needed, and they even threw in some extra work we needed at no additional cost. *Third, the installation. We'd been quoted that the job would take three days, but Vic and his brother Ed were able to get an extra crew to show up on day two, so the whole process only took two days. Beyond speed, let's talk care: the guys were great about laying down tarps, draping plastic, wearing booties, etc. to minimize the amount of dirt and dust caused by the installation. And where they had to cut into our wall, they were careful enough when they finished that we avoided any drywall repairs or paint touchups. *Fourth, problem resolution. As the saying goes, "stuff happens." There were a couple of minor issues along the way that became our "punch list" for the end of the job. You can really judge the character of a company by how they treat you when you have something that's not quite right. Avi (the crew chief) and his team were terrific, readily acknowledging the need to fix these things and doing so quickly. *Fifth, post-installation follow-up. Zodiac has been just as stellar in the period following our install. Whether it was answering questions about our fancy new wifi thermostat, scheduling the third-party inspector to test for leaks in the system, or explaining how to apply for a city rebate on the unit, everything has been handled flawlessly. So in summary, five great areas that merit a five-star review. If you're serious about going with the very best in air conditioning, go with Carrier. And if you're serious about going with the very best Carrier dealer in Los Angeles, hands down choose Zodiac. We were so taken with their quality that we've already signed up for their semi-annual Maintenance Member program, to enjoy their flawless service for years to come! read more

We had our HVAC system replaced Sept 2019. I found them via the LADWP Optimization program. We had a 30+ year old unit that was a work horse. Never broke down, but we knew it was not efficient. We replaced with Carrier Infinity Series including new ducts and relocation of furnace in the attic. We also opted to include 3 zones and 3 vents and registers to the bathrooms. Very quiet system. We've had a full year of heating and cooling. What a difference a year makes! No issues so far. We've had record extreme temperatures just a few weeks ago. Our home was so comfortable. We love that we can control temp, schedule away/vacation mode on our cell phones. Very happy with this company. The employees are professional and they know what they're doing. Saul, Avi, Henry, and Miguel were great! Bella in the office is always helpful. Vic, the owner would come and visit the worksite. I recently purchased the annual maintenance. Last week to our delight, Saul came to perform the maintenance. He was the one who came to do the do the LADWP optimization. We like him because he explains what he is doing. He changed the filters, checked the temp, washed the condenser and coils (we had pavers installed and a lot of dust covered the condenser). We are lucky to have found this company. read more

Zodiac saved the day for this young single woman!!!! I had another company come out to look at my air conditioner and they said several parts were defective and the cost of replacing those parts would be as much as just buying a whole new unit (quoted $8,500)! Panicked at the price... I called Zodiac to get a second opinion and they came right out with within 10 minutes- replaced the only defective part (totaling $350) and my unit was up and running and I had no other problems! I'm so grateful for their service and for taking such good care of me! read more

I get that it's summer in a heatwave and AC companies are busy ... but getting a "we'll call you back to set up an appointment within 24 hours" ... and then, when no call back is forthcoming and you follow up... getting another "we'll call you back to set up an appointment within 24 hours ... but don't worry, we'll let the people know this is your second call" ... is kind of absurd. If you;re too busy to even return a call or set an appointment over 48 hours ... then just say that you're not able to help and save everyone the trouble. 9/6/2017: Edited to respond to the comment below. Fair enough, but that being the case maybe you might want to consider having the people taking your calls specify that information rather than simply saying that there would be a call back within 24 hours. Simply having them state that those 24 hours would mean we'd get no call until Tuesday morning (and not Sunday when we expected it) would have saved us at least 24 hours without AC during 100+ degree weather. read more

Saul from Zodiac Heating and Air Conditioning came out at 8:00 am, the day after I called. It only took him 5 minutes to (supposedly) diagnose the problem. He said it was the sensor in the HVAC system. I questioned how he could determine this so fast. I asked him if he would go under the house to look. He told me he didn't have his jumpsuit and would need to come back for another service call. Meaning we had to pay $125.00 again. We (reluctantly) let him replace the sensor. He was in and out in 20 minutes. Before he left, he asked us to buy chocolate bars for his son's soccer fundraiser and talked about his nasty divorce. That was unprofessional. Two hours later the heater goes out and doesn't come back on. I called Zodiac. They didn't return the call until the next day and only because I kept calling. My elderly mother was freezing. I finally talked to one of the owners that didn't want to admit he was one of the owners. He asked me how much we paid which I felt was odd. Why did that matter? The heat wasn't working and the weather was extremely cold. He said Saul had a death in his family and would follow up. I called every day for a week but only talked to the receptionist and answering service. No one ever called me back or tried to resolve the problem. I ended up having to find another HVAC company. It wasn't a sensor at all. Interestingly, the new company asked if I actually saw him change the sensor. Zodiac got paid for doing nothing, has bad customer service, and unprofessional workers. Do not waste your time with this company. I do not recommend. read more

This company took advantage of hundreds of homeowners in my community because of a Edison planned rolling blackout last Sunday. My unit is still under warranty and I called to get assistance with my air conditioning unit because the thermostat would not operate properly with the power came back on. They quoted me $99 just to come out and told me to prepare for several hundreds of dollars in repairs (Bella advised me that most of the residents here had thermostats blown and had to be replaced)... try to reason with them asking them to come out first to check the unit and then we can discuss repairs and payment if it's not covered under warranty- Company again quoted a visit fee and several hundreds of dollars for repairs (over the phone). Turned out that the digital thermostat just need it to be recoded from the power outage and the city of Inglewood came in to do that for free. Countless other residents in my community however were tricked into paying for repairs that were not even needed. They have been otherwise really good over the years and I was just about to purchase their service plan when my warranty expires... However I want to deal with the company that has integrity it will not trust this company to do what is right by me and my neighbors. We are now planning an HOA meeting To discuss the lack of integrity with this company ******* update as of 11/26/2018 one year later after Original Post*** Thank you Vic for your response and concern one year later. Just to clarify, at the time of my service call it was November 2017 and my warranty was covered until 12/2017; therefore of course my warranty has expired by now. I've read other reviews after my original post a year ago (there is a common concern) :-) read more

Great service! I've been disappointed by contractors over and over the last 3 years, but these guys are changing my mind. Vic was quick to come for the quote. Got back to me with numbers in a day or so. New tariff issues make it difficult to obtain standard equipment, but these guys were able to work it out quickly. The delivery and installation was professional and on-time. Three guys working to install a ductless mini-split system took less than the full day. Clean up was great. Usually, the contractors leave stuff everywhere, or fill my trash can with their junk. These guys took all the packaging, old equipment and personal stuff away for disposal. Good solid job throughout. read more

Really appreciate Zodiac coming out - these last few days have been 100+ -- and when the AC goes out -- seems like 150! Tom came out -- serviced it and fixed it asap. He was on time, attentive-- and listened to my concerns and answered questions. my house is nice and cool- and we all -- including my dogs- really appreciate that! on time, professional, and fixed it fast!! read more

Positive: They were able to competently fix the A/C. Negative: They increased the original quote by $600 claiming labor wasn't included, even though we specifically asked if it was. That started the frustration, and $600 still seemed like a lot for a couple of hours of work. When I asked what their hourly labor rate was, they informed me it was a fixed rate and that they could charge what they wanted as it was a place of business. Dealing with the manager, Bella, was miserable, and I would have loved to have taken my business elsewhere at that point. Unfortunately it was hot and every other place was booked for several days, so they knew they had me. Was sorry to see they acted like so many of the trades that gouge you when they know you are in a pinch. Go somewhere else - there are plenty of other places that can do the same work read more

A complete waste of time. Notwithstanding the fact that their site says they have experience with Mitsubishi split systems, the tech sent had no idea how to approach the situation. He wound up leaving saying "sorry". When I called to complain, I was told that they would waive the service fee. Seriously? Save your time and go elsewhere. read more

By far the most professional service I have received in a long time. Competence, efficiency and friendliness. We need more of that. read more

1. Service calls are NOT FREE. You'll get charged, and don't even credit the $80 towards any repairs they make. 2. The repairman who came to check up on my heater, DID NOT EVEN BOTHER TAKING OUT HIS TOOLS AND CHECKING ANYTHING, immediately suggesting that my whole unit is old and needs replacement. I told him that I had asked for a repairman, not a salesman. Ended up not checking anything, but they still charged me the $80. 3. On another job, they had changed my AC unit. Clean job. Yes, but they had installed the wrong size fuse in the breaker panel (they put a larger one, and they tried to convince me that a larger fuse is better). Yeah. Better, that rather than blowing the fuse, it would blow up the compressor instead, if there is a fault circuit! 4. On the same AC unit (brand new), it stopped cooling. Just 6 months old!!!! Invited another repair company, who found out that the valve on the coolant line was not tight, causing a leak of the coolant. Was this intentionally left loose to cause for a repair call next summer????? read more

Roberta S. Chatsworth Zodiac Heating &A/C is a company with great service both in the office when you call to make an appointment and when the service technician comes to take care of the equipment. I have a Carrier that was experiencing some problems about 5 years ago. Vic (the owner) came to diagnose the problem after I had spoken to several other companies and wasn't liking what I heard. His advice was spot on and made sense. His technician did the work, and I haven't had a problem since then. Now I have Zodiac service my heat pump twice a year - spring and fall. The same technician comes, and that's great because he knows the history of the unit. I would highly recommend Zodiac. read more

Starting with Bella listening. Saul arriving and fixing our situation with ease and confidence. Zodiac has been our go to air/heater experts since they installed our Carrier in 2004. Any recommendation, we trust, and follow through with whatever they suggest. We recommend Zodiac to all our family & friends. read more

have used Zodiac heating and air conditioning for several years with no problems. They just came out and told me a part was bad and quoted me $498.00 to replace part. I looked the part up and it is less then $24.00. I asked why so much to replace when it is only a $24.00 part. They said that was their price. Kinda of a high labor price when it just snaps in. read more

Our upstairs A/C unit decided to die last month, smack dab in the middle of another So Cal heat wave. Zodiac came out and replaced our dead unit with a more energy efficient unit, replaced all the ductwork (some of it was just plain old and original to the 40-year old house), added another return and a new thermostat. In one day, our house went from sweltering hot to nice and breezy. They worked fast. They were nice. They were priced just right. They helped us with energy efficiency credit paperwork. And they cleaned up after themselves. I can't tell you how pleased we were! I would definitely recommend them. read more

Vic and his partner company made a story on me and charged me for something they knew well I didn't need. They refused to give me my test report and didn't hear from them. I don't recommend Vic or his partners. read more

I had multiple quotes done in the past and called these guys on a last minute referral. Glad I did. I was ready to compromise on the equipment for a lesser known off brand unit to save some money. Vic, for not much more, got me into a top tier name brand unit that works flawlessly. I did my homework and knew what needed to be done for the most part. Where I fell short, they stepped in. In the end, I got higher energy efficient home for the right price. The installers were also friendly people and did great work. read more

Zodiac installed an AC unit for me that has had a number of problems. Upon installation the AC unit would not cool the house. I have repeatedly asked them to return to fix the problem. They have responded once without charging me, but since have required a service fee each visit. The problem has yet to be solved. Their customer service, though friendly in attitude, is terrible. They don't return phone calls nor does the "technician" ever call you back directly with help. I even spoke to the manager who was going to "check on the situation" and he never called back. I called Zodiac to speak with the manager after the delay to discover he was out-of-town for the next four days. Four days with temperatures over 90 and small children in the house is no small amount of time. I do not recommend these people. They will leave you stranded with a defective unit and will show no concern or remorse. read more

Yelp should also offer no stars. These guys would qualify for it. Used their services and the problem continues to exist. They caused more problems to our heater, so I refuse to even speak with them. I guess the owner, Vic, is the one I dealt with. This guy is your classic typical, con man artist, who promises a lot but then underachiever and over charges. I'm reporting them to the BBB. Stay away from the " Bolouzian" clan operating "Zodiac" business. Perhaps this Vic guy should go back to Pierce college to learn this trade. If you don't want to be ripped off, stay away from them. Just awful. read more

Amazing service!! Highly recommend using Zodiac Heating & AC. Our AC stopped working on Friday, they came out same day and fixed the problem on the spot!! Highly recommend them, very professional, great pricing and knowledgeable. If your looking for honest service, professionalism, and quality job they're your go to company! read more

I'm going to give a very honest review about this hvac company. I got a quote from this company to replace my entire hvac system. In general the technician that came out was very nice and let me know everything they would do. I was given a price, but it was higher than I could afford. A couple days later we were in price negotiations. Zodiac offered me a price I was comfortable with and we agreed to make it happen. The day I was supposed to sign the contract I got a phone call saying I was confused and that the actual price was $2k more than the price I was told just a few days before. Maybe I was confused... because I had (in writing) a quote for a certain number and then zodiac decided to change it on me last minute. Naturally I had to pass on this company as I wasn't about to do business with a company that feels it can change cost whenever it wants. It made me very weary of what other price changes might occur once work was started. So, while this company specializes in the Carrier brand (which is a great brand) and they are generally friendly people, they seem like they don't always practice the best business ethics. And while I didn't give them any direct money, i had moved around all my plans for the following week so the install could happen which cost me financially in that way. Overall a pretty personable company which is why I gave them the two stars. I can't speak to their craftsmanship so look to other reviews on that, but I can say that maybe be careful with what they tell you about price. It's a bummer because they appeared great, but sometimes appearances can be deceiving. read more

The service was great and the worker was clean and on time. I have been using Zodiac since 2008.

Friendly but not very professional. They are unable to make a 2-hour window so be prepared to take off an entire day for a routine service visit. The front office is cheerful but dopey. Overall a strong meh. There are myriad other HVAC companies, why go with one that comes late and has an incompetent front office? read more

I met the owner over three weeks ago. Stated he would go work on the quote and let me know the price. Granted he is a very knowledgeable and I appreciated that. However that was the last I heard from Vic. I have called the office once or twice a week to leave messages about my expectation about the job price quote. For an owner, he did not bother calling me back to say, I cannot do that job for whatever reason. I never received a call back and was informed that they (the clerks) have passed on all my messages and that all they can do. I never write a review until a process or job is complete. I actually had hopes that he was reputable and would keep his word. At minimum, a clear communication. A business that cannot communicate and yet has this much stars? Food for thought. read more