I bought a Pride GoGo Mobility Scooter. Jenna handled the entire transaction. Test drive, folded the scooter and loaded it in and out of my car several times. She went over all functions of operation. All questions answered. Great experience. Plus she has a great personality and is oh so cute. read more

My husband is a stroke survivor who is learning to walk safely. We owned a simple Drive rollator whose wheels were no longer willing to work. I looked for a shop to maybe repair the old thing and on July 1, found ZMI. Zane and Jenna brought out some ideas while emphasizing that both repair and replacement were available to us. Drive, being the big supplier of wheelchairs and mobility aids, has several products to consider between the old silver hospital walker and our new ByAcre carbon tripod rollator, which is far too light for my husband's current level of skill. He nearly fell when making a turn using this lighter one. Zane at ZMI showed me the available four-wheeled rollators once I decided to replace our current model. We were able to pick up a Drive Nitro model a few days later. Communications and the ordering process were great! The new Nitro is so much lighter and easy to fold in order to lift it into the car. The seat is comfortable and there is a big mesh bag for carrying your possessions. Weight limit is 300lbs. Jenna is so helpful and had even brought the old heavy dinosaur in to the shop and then loaded the new one for me. Now, when my husband walks around the house or out and about in town, he can't stop telling me he is amazed with the Nitro's ease of use. Yesterday he stored his brownies and other pastries from TKB Bakery in the bag and he guarded them from predators like me! I had not imagined there would be a sales and repair shop for us but I am so glad we came to ZMI first. Directions: ZMI is rather behind Agua Caliente Casino and between CA 111 and Gerald Ford. Be very careful when looking for the ZMI shop on Perez Road. I prefer to come in from Cathedral Canyon, which is just north of the theater plaza, instead of via Date Palm. If you take a left on Perez from Date Palm it's very difficult to find plus you have to take a left turn with cars buzzing around the corner on Perez. The office signage is "Vessco" and ZMI is not greatly visible from the eastern end of Perez plus it is on a bend in the road. The industrial park is in the same section as all the art galleries and printers/framers. We are thrilled we now have this connection and a great resource for sales and service. Thank you, ZMI!! read more

We had a mixed experience with this company. The pickup process was smooth, and the customer service team was friendly and helpful. However, we ran into issues with the scooter during use. We rented it for my father-in-law to attend Stagecoach and made that clear during the reservation process. Despite that, we received a call on the first day saying they were unaware it would be used at the festival, which was frustrating since we had discussed it beforehand. Ended up being confused with another customer. The scooter did get him from the handicap parking area into the venue, but it consistently lost power afterward. We had the key off and stationary the entire time, but by the end of each day, we had to push him most of the way back to the car. We made sure to fully charge the scooter every evening, yet the same issue happened each day of the festival. We did inform the associate when we returned the scooter. While the initial service was great, the reliability of the equipment didn't meet expectations, especially for an event like this. read more

What an amazing business. The staff was warm and kind, and delivered a mobility device, an electric wheelchair, to my home. 3 months later, they picked it up. I was able to take care of the payment over the phone. My gratitude goes out to the compassion of the staff. If you like car games, you will have something in common with the management! Highly recommended. read more

I am so tickled with my jazzy ultra light upgrade it is stellar! And the service is amazing! I have no complaints! I got true white glove service which is hard to get here in the desert! I am so so happy! Thank you Jenna and Zane! -Terrie D read more

My wife loves her enclosed pool (always 93' F), but increased spinal issues make climbing out of the pool impossible. We live in Los Angeles where there are dozens of possible pool lift installers. After extensive web research, and soliciting medical rehab facilities, It became obvious that the best choice was an Aqua Creek pool lift through ZMI Mobility. Zane, the owner of ZMI, measured before quoting, measured again before laying the cement slab, and used the manufactures Paver Anchor Kit for a clean professional installation. When unexpected issues arose, he took care of it...even working over the weekend to ensure he met his promised installation date. ZMI pricing was fair, and Zane personally kept in touch to ensure he worked around my schedule. Now that is true customer service. read more

ZMI Mobility - Mighty 600. Powerful enough regardless of who uses it. - Mobility Equipment Sales & Services Near Me - Cathedral City, California

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First of all, ALL the respect to Zane and Marco! You guys saved our SIL's vacation to the desert. SIL's Gogo Sport Mobility Scooter got broken during offloading at PS airport, leaving him no way to get around. Our daughter had to pick up the broken scooter and load it our truck in 106-degree heat. SIL looked up Scooter repair, found this shop, and called ahead to see if they could repair. Zane told him to bring it in the same day, and they'd be happy to help. Having all the right tools and necessary parts, they had the Scooter ready to go in less than 15 minutes. They also showed our daughter the latest upgrades available and told her they rent scooters and deliver to the airport! We will definitely do that next trip. I highly recommend this family business and look forward to seeing them at their new location. read more

ZMI Mobility - Happy SIL now that his scooter is fixed! - Mobility Equipment Sales & Services Near Me - Cathedral City, California

From the get-go, Lexby was so nice and very helpful. To get a price quote (out of curiosity), she said she'd call back. Next day, about 10 minutes b4 opening, I got a call back. The gentleman on the other end was so polite, it's a good thing I was sitting down. Much to my surprise, I was able to get an appointment for the same day. Robbie, the technician was on time and just as nice...he replaced the batteries on 2 lifts, then made sure they worked....a call back, courtesy, and an on time courteous tech. What could be better! read more

My mom is a happy camper!! Zane and Israel were quick on installation and very professional. Works like a charm. Thanks ZMI Mobility for making it possible for my mom to finally get in the pool. read more

ZMI Mobility - It's all about the quality of life! Moms new lease on life - Mobility Equipment Sales & Services Near Me - Cathedral City, California

I had an amazing experience there. The staff was very personable. They answered every question I posed. And lastly Jenna walked me through the entire process with patience and kindness. The icing on the cake was the cute Corgi that trots around the showroom floor extorting rubs and baby talk from every soft hearted dog lover!!!! read more

I spent over 2 years trying to get an issue resolved with our swimming pool steps. They were too steep for my husband, who has post-polio syndrome. Swimming is his safest exercise and he loves it, and for the last 2 years he's gotten into (and barely out of) our pool 3 or 4 times. I dealt with pool contractors and one salesman after another trying to get straight answers and find the right solution for our issue. I was referred to Zane and ZMI and three weeks later our issue is SOLVED. I can't tell you how grateful I am for the time Zane took answering our questions, discussing options, giving me actual price quotes. And the delivery with Zane and Robbie was FLAWLESS. When the guys were done my husband looked at me and said, "Thank you. This is exactly what I wanted." That comment was worth everything to me. So please, do yourself a big favor and go directly to ZMI (and ZANE!) if you need help. I think you'll be as happy as we are. read more

ZMI Mobility - Mobility Equipment Sales & Services Near Me - Cathedral City, California

Second time working with ZMI mobility. We have a second property in Sun Valley Idaho and fortunately this company's services were available to assist us again, we are so lucky! As usual Zane was phenomenal to work with. We so appreciate the hard work and care provided, we are customers for life! read more

ZMI Mobility - Lifted installed on hardwood floors, life changing! - Mobility Equipment Sales & Services Near Me - Cathedral City, California

The communications and service were excellent! My mother needed a wheelchair while we were vacationing in Palm Springs. It was easy to book a chair rental with ZMI and they were very helpful after the reservation was made. There was a festival going on while we were there and a representative from ZMI thoughtfully called to verify if we were attending it or not. The chair we had reserved could not be used on the terrain for the festival so they wanted to make sure they were meeting our needs. The entire experience with ZMI was a pleasure. I would definitely rent from the them again. read more

I think they are just totally understaffed. Cashiers are nice but they need help. I love the coupons. Saves me alot every time. If i don't have any with me, ill just find a snack, pay, and get coupons. read more

I am thrilled to find ZMI! As a hand control user to drive a vehicle, I was impressed with Zane's professionalism, time frame to install, and training given to operate my vehicle safely. read more

ZMI Mobility is hands down the place to go if you need hand controls installed in your vehicle. I made the mistake of first going to a large corporation in San Bernardino that's known for vehicle modifications and hand controls, and had such a bad experience that I literally ended up walking right out of the door and driving straight to ZMI instead. And boy am I glad I did. Zane is such a good human being who truly cares about his work and his clients. He is professional and also personable. I also have to give a shout out to Jay and Israel for also being awesome and making me feel valued and heard! The difference between my experience at ZMI Mobility versus the awful large corporation place in San Bernardino was absolutely night and day. ZMI Mobility is a family business, not a large corporation, and it really shows. Zane and his team care about YOU! They make sure that you are happy with your purchase and they take pride in the quality of their work. I really can't recommend this place enough. The absolute best place to get hand controls installed. Honestly, if you live as far as LA, San Diego or even Las Vegas, I would say making the trip to have your hand controls installed here is worth it. ZMI Mobility is hands down where it's at. Thank you so much, ZMI Mobility! The picture shows my new Sure Grip Featherlite Push Rock hand controls and my new Sure Grip Tri-Pin spinner knob. As a quadriplegic, I'm very happy with this setup! 10/10 for the hand controls and 10/10 for ZMI Mobility! read more

ZMI Mobility - Sure Grip Featherlite Push Rock hand controls and Sure Grip Tri-Pin spinner knob. As a quadriplegic, I'm very happy with this setup! - Mobility Equipment Sales & Services Near Me - Cathedral City, California

I have never experienced a company more invested in helping others. Jenna in particular was so good. We rented a mobility scooter and so appreciated all the staff members that helped. read more

When every thing comes in and is installed as requested that gets you a fair rating of three stars. What happens when things go wrong and your insurance ships your chair to another location than your lift is sent because of a miscommunication. By another location I'm saying the lift to CA and the chair to Texas your home of record. Then the insurance company says you can't install the lift without the chair. Well if you were lucky enough to have went to ZMI Mobility and had Zane and Jenna involved, presto..... When the rules have a reason, I get it. However, when common sense is the missing ingredient, Zane gets it done. That's not just installing your new powerlift. That's above and beyond by leaps and bounds to make common sense prevai. What? Thank you Zane, your commitment to your customers and tackling issues that were not being overcome is my reason for your 5 Star rating. Awesome service and customer support.... Something that seems to be hard to find these days. Thank you very much for not just being the other guy that does a good job, you folks deserve a special rating for handling the customer service above and beyond. read more

Outstanding experience! I am paraplegic and rely on hand controls to drive my car. The guys at ZMI did a fantastic job installing a set of controls into my Porsche Panamera. They're sturdy, well positioned, and easy to use. The installation experience was perfect from scheduling the service, to receiving first-hand training with Zane's support in the passenger seat. Very thankful and definitely recommend ZMI! read more

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We are so beyond happy with our pool lift! its so convenient and I Feel so much safer getting in and our of the pool now. the customer service here is absolutely stellar!! Thank you Zane and Jenna! read more

ZMI Mobility - Pool lift chair - Mobility Equipment Sales & Services Near Me - Cathedral City, California

OUTSTANDING! From my first initial visit (general questions about an electric wheelchair that had been gifted to us & wasn't working) right through to the end, where Zane & Jenna delivered the wheelchair back to our home, with 2 new batteries, cleaned up, working perfectly & looking brand new! Zane took the time & patiently explained everything to my husband on how to operate his "new" chair & then showed me how to correctly secure it in the mobility van. ZMI Mobility is a trustworthy, reputable, company, with kind, compassionate, caring and patient employees. Their Customer Service surpasses a 5 star rating and Zane & Jenna were such a pleasure to work with. read more

Great service!! Very helpful and courteous!! Thanks for the awesome help. Everyone should visit.

ZMI provided a rental wheelchair for my 91 year old mom in Palm Springs this week. From beginning to end they were friendly and accommodating and very service oriented. The lightweight wheelchair they recommended was perfect and easy to put in and out of our trunk. The no-hassle drop-off and pick-up from our hotel was a huge help. Highly recommend ZMI to anyone needing medical equipment in the greater Palm Springs area. read more

Sensational customer service from kind and knowledgeable Zane. My Dad was thrilled with the service and felt very listened to and accommodated. Super fun to meet the zippy corgi too read more

Wonderful experience with a super knowledgeable staff. I just had a set of hand controls installed; now I can finally drive my new Kia! Thank you Zane and the team at ZMI read more

ZMI Mobility - Push Rock hand controls right side - Mobility Equipment Sales & Services Near Me - Cathedral City, California

ZMI me ayudó en arreglar unos problemas con mi rampa de acceso, Zane me ayudó con el servicio y me hablo de todos tipos de trabajos que hacen aquí, me ayudaron en español y hacen de todo que tenga que ver con facilitar a los que son des capacitados. Desde ahora voy a seguir haciendo negocio con ZMI. read more

ZMI Mobility - My grandma's Mobility Van - Mobility Equipment Sales & Services Near Me - Cathedral City, California

What an honest, customer oriented group. Zack was helpful, courteous and kind. I had an issue with the key on my scooter. They put in a new starter key, unbelievable one day service. What a great group. They do many things in the shop. If you have an issue, call or stop by the ZMI shop. I have every confidence that they can help you, like they helped me. Thanks ZMI! Jeff B. read more

OK, this is a strange one. I was looking for somewhere that had a machine shop to take a seized bearing off of my grandson's stroller. I just happened to walk in and ask this really nice guy if he could help. He said 'give me five minutes and I'll be out'. Well, they worked on it for probably 45 minutes, finally got it cut off and the new wheel and bearings and now on and it works perfectly!! There was no charge!! In other words, these are really nice guys and they went out of their way to help a complete stranger. This is a business that I would definitely recommend! Well done and thanks so much for your help!! read more

Zane and his employees are first class for service. If you need a mobility scooter for rental ...this is the place to go in the Coachella Valley. I highly recommend this place. read more

ZMI did a wonderful job installing my father's stair lift. They offered a very thorough tutorial and are even coming back in a week to check on him and the lift too! Fun and friendly staff, thank you guys read more

it was really great working with Zane and his crew. Over at CMI mobility. They were efficient, friendly, fast, best of all they were local. if not, I would have had to take the Van and wheel chair to San Bernardino for service! (that is a long trip!) Highly recommended!!! read more

Zane has been absolutely fantastic. I broke my leg and he set me up for success and I couldn't appreciate his service more. Thank you Zane.!! superstar read more

Great company with a very friendly staff. I am very pleased with the wheelchair lift they installed. I can travel easily to the store, friends houses, and even the living desert. I will definitely be returning back for any other mobility needs. read more

Big KUDO'S to Marc and Israel at MSI. They have serviced, upgraded and repaired my Wheelchair accessible van and my power chair since I moved to the Desert in 2020. Marc even helped me learn how to operate it Their service philosophy is "Get 'er done " whether in the shop or my driveway. Prices are very fair especially compared to the national franchised shops read more

Very poor communication in regards to a scooter that was picked up probably 5 months ago for repair. I'm not even sure we will ever see it again. read more

I couldn't be happier with ZMI Mobility for installing my grandpas mobility scooter and lift! Zane made sure everything went smoothly and took the time to explain everything. Thank you to ZMI Mobility and a big shoutout to Zayne for excellent products and service! I highly recommend this amazing family business read more

I used ZMI for a pool lift and they did a awesome install! Zane and his father are a amazing team! Highly recommend!

My Go Go Pride needed minor repair and cost nothing to fix. Great job and pleasant staff to converse with. :-) New store in Arizona. Go ZMI ! read more

If you have mobility problems and are visiting the Palm Springs area they will deliver and pick up exactly what you need. Great customer service. We highly recommend them. read more

Guys there are real nice and helped me as soon as I got there. Really professional and very clean shop area. Knew right away what was wrong with my lift and knew what he was talkking about. Highly recommend!! read more