We found the perfect place for our Mom at the Carlotta! We spent several hours with Mike Maffia…read moreand he was so helpful, kind and just what we needed to help our Mom see a new vision for her last chapter of life. The property is amazing, amenities are everything you could ask for, complete with cloth tablecloths and napkins in dining room. But really most of all the culture was geniune - friendly, professional and welcoming. All in all a great day and experience. I know my Mom will be very happy there and her family is happy that she will be somewhere safe and happy! The best of the best. Thank you again to all the staff at The Carlotta. Shelly Jones

Aaron, the med tech, has a very unprofessional attitude. When I ask about my mom's medications, he…read moreresponds with visible frustration and makes faces, as if he doesn't want to be there. If you're unhappy in your job, it shows--and that kind of negativity should not be directed toward residents or their families. It comes across as rude and disrespectful. Also, the morning (AM) med techs are often nowhere to be found when needed, which is very concerning when it comes to patient care.Nancy Am medtech is AWESOME GIVE HER A RAISE !! Nothing compared to Aron !!! RUDEE FOR NO REASON DESERVES TO GET FIRED !! This experience has been extremely disappointing.

Bathroom shower had something that looked like feces untouched for days and was there when Mom…read morearrived. Not only are the staff too busy to assist with your needs but someone stole Moms wedding ring that the Paramedics couldn't remove. The higher ups did nothing even with the police, terrible

Cleanliness, The Food, The Nurses, The Rehabilitation, Need More Help. Don't Take Your Love One…read moreThere

Amazing care, very clean, professional and friendly staff. We were very impressed with the care…read moremy mom received .

Friendly staffs and treat patients kindly! Very good service. Cafeteria is clean and good food…read moreprovided to patients.

Brookdale is a clean none smelling facility that is well managed with many activities and one stop…read moreliving environment for all your care needs! Well done!

My husband and I moved in in mid December and we have nothing but good things to say about the…read morefacility and the staff, The food is good, the residents are mostly active, the staff is outstanding! They take a personal interest in residents, are very friendly. There are a lot of activities in the individual apartments are very nice. So very happy we moved here.

My 90 year old other spent the final week of her life in the…read morecare of this facility. The care my mother received was outstanding. Our family was blessed to know she was treated with dignity and comfort during her passing.

Choosing a skilled nursing or an assisted living location for your parent is one of the most…read morecrucial and difficult tasks of an adult child as we switch roles taking care of our parents. So this review has a background of research in the desert area in which choices were available and fortunately finances did not get in the way of choices. I have been to the care facilities rated well and those not so well...and there are factors that I learned which are most important making your decision...size, care concern of the staff, administration, activities, actual accomodation, cleanliness, and sound ( you would be surprised how loud some places are due to room placement, thin walls, guests sitting alone in a hallway or inefficient response to call buttons so the place is just bells going off and sadly the lone patient or resident yelling for help.) I have visited the ones with stunning grounds and lobbies only to find the rooms dated and the staff overworked or doing the minimum to keep your loved ones alive. I have seen medical mistakes where fail safe systems failed due to staff not following protocol. So if I have to say one thing to anyone looking for their parent don't be fooled by the whistles and bells, don't be fooled by the fancy exterior or lobbies or a few lounges truly look inside. So now my review...Emeritus has been a consistent oasis for my parents. first my dad in their skilled nursing then my mom in both skilled and assisted living. ( Please note: I made a mistake for three weeks sending my mom elsewhere to another skilled facility in Palm Desert that allegedly had a great reputation with the pretty lobby and grounds etc but it turned out to be a place whose reputation did not match its care level and was more hype.Though the staff had competent members, mistakes were made too many times for comfort) this is to show my review is not solitary I visited numerous facilities while researching a place for my parent(s) Emeritus is clean, a quiet place where your parent or loved one can heal if in skilled nursing, they actually care and learn names, and work to improve your loved ones well being...you never sense the business side only the care side and they make the effort to comfort your parent and your concerns (only complaint which is common in skilled nursing was the food but you don't go there expecting fine dining). Their assisted living is lovely small quaint with activities. The RNs and CNAs are top notch and interact with guests, and know everything that's going on at anytime with all their guests and management is great. Accommodations are clean well thought out and with huge closets ( ok that may not be important to you but when your parent down sizes the ability to keep a lot of their personal clothes and items is very important) food is better ;) I simply can't say enough about this facility it's a little gem. And being across the street from Eisenhower hospital near many doctors is a plus. Now I don't know about other emeritus properties I can only judge this one, so this review is only about Rancho Mirage. So when you begin to look, consider this property for your parent and your piece of mind when you go home just knowing he or she is in safe hands is vital....because in the end that is all that matters.

Today I had the best experience working with Natalie from Desert Nursing Concierge. In one phone…read morecall, she was able to help me solve an issue with scheduling a post-surgery home health nurse for my husband--when our hospital's home health team failed to deliver on their promise of providing qualified home health care. Natalie was extremely professional. She listened to our post-surgery nursing needs, suggested a staffing plan which, incidentally, was outside of her company's scope of services since I wanted insurance to cover the expense, and then she went the extra mile to help coordinate with the 3rd party she referred to ensure they could help me. If the insurance provider referred doesn't work out, you can be assured I will be using Natalie's services and paying out of pocket. Her pricing for an RN or LVN was extremely fair and reasonable. And, if her staff is as attentive and goes the extra mile like Natalie, you can be guaranteed that you'll get the excellent care your loved ones deserve.

From the owner: Live-in/Live-out Services Coordinating appointments and care…read moreBlood sugar monitoring, blood pressure checks, Fall and safety risk assessment, Skin assessment/wound care, nutritional assessment, Medication review, colostomy care, diabetic care, Lab Concierge Home Services 24 Hour Nurse Hotline. A unique service provided where caregiving and nursing services are monitored by a registered nurse. In addition to our caregiving services our overseeing nurse monitors medication adherence, diet, blood sugar levels, skin assessment, and safety. Collaborative care and communication is essential for the well being and safety for our clients. We also provide recovery and relapse support while recognizing and assisting with any obstacles that are preventing sobriety, spiritual and emotional growth. All caregivers and nurses maintain professional liability insurance, CPR certified, screened and pay for their own taxes.

We worked with Sylvia who spent the day with my brother and me looking at community options for our…read morefather. She was excellent! She asked pointed questions about his needs and then listened to our concerns and expectations. She helped us find the right fit for him and we couldn't be more grateful.

Leann is superlative! She assisted an elderly friend with finding the optimum senior community…read morewhere he can thrive and feel comfortable for his remaining years. To say she is competent, a font of knowledge, and caring is an understatement. She is quite responsive; excels at coordination; and will work diligently to quickly address any concerns, questions, or issues. It's hard to imagine anyone more suited for this role than Leann. Her focus on the client's needs and desires is without parallel; and her friendly, compassionate nature greatly mitigates what might otherwise be a stressful process.

I cannot say enough good things about Heart of Gold Nursing. They are by far the best nursing…read moreagency I have ever worked with. I am the Director of Nursing of a local hospice agency, and we have worked with them on several different cases. Each time they are professional, knowledgeable and proactive. I would recommend this company over and over again!

I used this company (Jenny Johnson) for my husbands care and she is spectacular. She cares about…read moreher patients, reviews medical charts, medications, and other care providers. Jenny is the most caring medical professional I have ever met.

When I call to speak to someone there they transfer me and I have to leave a message yet they NEVER…read moreCALL BACK! My cousin stays there yet she is not treated with respect and with the proper care! Wish I could take her out of there and transfer her to a better facility!

I stayed at this facility twice. My first stay was pretty good compared to the skilled nursing…read morefacility I was at. While most of the staff was friendly, The executive director never bothered to introduce himself to me. Compared to the previous skilled nursing facility, the Physical Therapy was just OK and the Wound Care services were also just OK. The second time, most of the CNA's were great. We had open communication and they were patient with me. Others, not so much. The Physical Therapy had a goal for me, which wasn't much of a goal at all. If adjustments had to be made to any equipment during the time of my therapy, those adjustments were counted in that time, so I barely got a Physical Therapy that day. As far as Wound Care is concerned, additional wounds should not have occurred while the old loans were being treated. There's something very wrong there. During both stays, I found the food with the exception of their beef meals to be really bad. The fact that I am a diabetic I should not have been given meals with rice, corn, and bread, and no protein. In conclusion, I would not recommend Monterey Palms.

My beloved doctor of about ten years. This entire office is top notch. I have always been treated…read morebeautifully and given anything that I required. Dr. Renke is very hands on and extremely knowledgeable and caring. Jared is also a gem! I have always felt safe in their care and they got me through a lot over a decade at my age (78) This is a 5 star medical group, no question about it.

Caring honest physician and staff. Office staff tries to accommodate every request. Associate PA…read morewill consult with primary if necessary.