The staff always remembers me & they are prompt. I never wait. They fill my prescriptions & keep me up to date on refills. read more

Recently I went to get a prescription from Von's. It was a nice quiet Wednesday and the woman behind the counter said she would be a moment. All good. After about 5 minutes I was being rung up, and it was much higher than expected. Asking if she used my GoodRx account got me a scoff, eye roll, and she went to her computer. "Would save you maybe a dollar." Long story short, I was obviously adding to her dreary day by being there. The prices I had in the app were not what she was telling me and, instead of trying to find the discrepancy, it was obvious I wasn't wanted there and helping me was a serious inconvenience. In her labored tone, "do you want the prescriptions?" I told her I'd just go to CVS. Honestly, I'd rather pay more and have professional service helping me than deal with Jennifer. As I turned to leave she gave me a "thank you,,,,,,,,, -for wasting my time." Yep, I've moved my prescriptions and am canceling my delivery subscription. Such a disrespectful attitude is completely inappropriate and unprofessional in a customer service setting. I do not recommend subjecting yourself to this place. read more

Everything. They are just plain rude. There was one lady are she's there sometimes that was personable. The rest are horrible today the lady practically hung up on me saying she can't help me she has over 300 prescriptions to fill. If she is that far behind at 8:00 in the morning something is wrong. When you pick up your prescription no eye contact at all no thank you. Am definitely looking for another pharmacy. The worst!! read more

I'm going to agree with all the other reviews. The staff at this pharmacy are extraodinarily rude. They need some customer service training here. read more

Do not waste your time with this pharmacy. Not only is its staff unprofessional, but they are rude and dismissive. I am an older person with a compromised immune system looking to get my vaccinations utilizing their service for the first time and I was met with unnecessary harsh attitudes and words. Not only from the senior pharmacy technicians, but also from their pharmacy support staff. I complained to store management, but I doubt much will be done. I hope corporate pays attention to yelp reviews, and everyone else bothers to read this because I give this store and the pharmacy a big FAT ZERO AND A THUMBS DOWN!! Take your business somewhere else. read more

My first review was removed and I have no idea why. I pointed out what all the other reviewers have--the rude and/or dismissive customer service and lack of staffing thus making long lines and wait times. I added that their automated phone line states they take a 30 min lunch between the hours of 12noon and 1pm when, in fact, they told me last week that they take a ONE HOUR lunch. When I asked when that changed I was dismissed with the flick of a hand & told "it's been that way for a year"--yet again, NOT what is stated on the recording when you call. However, I am so happy to report that I have left this pharmacy and am now registered at one that is adequately staffed, has pleasant staff and takes a cut&dried 30 min lunch between 1230 and 1pm--no "loosey-goosey' with the hours. read more

Deserves a ZERO rating. Worst pharmacy i have ever used.. misinformed, rude and unhelpful staff who often get it wrong.... Changed pharmacy as of today read more

If I could give 0 stars I would. I called to have a prescription transferred to this pharmacy. I gave all information that was requested of me and was told they'd reach out to my other pharmacy and have it transferred to Vons. I called back about a week later to check on the status and was told they had no record of me ever calling to have a prescription filled there and to call back the next day and speak with the manager. So that's what I did. I called and stated why I was calling and was met with attitude from the get go, and then the pharmacy employee hung up on me. I called back, stated why I was calling and that I was told to speak to the manager. I finally got through to him and not only was he quite rude as well, but he did not even try to resolve the issue. I will not be transferring my prescriptions here. Do not recommend. I have never experienced such poor customer service and overall rude people. read more

Transferred by prescription here from Costco a year or so ago. I'm Done with pharmacies being so short staffed that it takes over thirty minutes just to pick up your meds. On to a pharmacy that will ship it directly to me. read more

Very poor customer service. The clerk and the pharmacist have a bad attitude and don't want to hear any of the customers issues. My meds were called in and when I went to pick it up I was told they were out, had to reorder and check back after 2:00 tomorrow. I explained that I had been at immediate care because of severe pain and needed some relief. After the clerk spoke to the pharmacist I was told "these are not pain meds" I knew that, just looking for some relief. I left, when I got home I called back to the pharmacy to see if I had any other options so I didn't have to suffer another night. The pharmacist came to the phone and told me if I could get there before 8:00 pm she could find a few tablets for me. When I arrived there I asked why she didn't offer these to me before? I was told that the shelves in the back are a mess. Who's problem is that? I've been a customer for 20+ years and never had a experience like that. Hopefully, this can be fixed? I may have to switch to CVS? Walmart may even have better customer service than Vons? read more

I don't like leaving negative reviews, but I want to let people who need their prescriptions in a hurry know this is not the place to go. Besides the constant long lines, generally rude associates, the wait for them to order medications is crazy. It was sent in on a Monday, I didn't receive notice it was ready so Tuesday I called (it took 4 tries throughout the day to get someone to answer) I was told it was ordered and would arrive late that afternoon. I arrived before they closed to give them some extra time to get it ready. Turns out there was an issue with the warehouse, whatever that means, and it "Might" be ready by the end of Wednesday. In the mean time I am in desperate need of my medication and stuck hoping on a "Might" that it shows up. read more

The worst Pharmacy I've ever had. They never answer their phones. Even my doctors office when they call never get through. I don't recommend this pharmacy AT ALL! I spend over 3 thousand a month in medications and never on time. They always run out of my meds and have to order them. It takes a couple of days sometime to get them. Meanwhile I out of lifesaving medication for a couple of days. They know I get them every month. Im just tired of this BS!! You want my money or not. I guess your answer would be NOT. You do not have any good review's read more

Since Chad left, this pharmacy has hit the skids. The current staff are rude, dismissive and generally uncaring. Phone lines are never answered and questions from physician offices and insurance carriers go unanswered. Goodbye Vons and hello Walgreens! read more

Prescriptions take weeks to fill. The staff is confrontational and condescending. Arguing with customers just to get a prescription filled is bad business. Claiming that a prescription needs to be ordered is taking weeks when no drug shortages exist. Drugs had taken a single day are taking WEEKS! read more

It's sad to see that customer service has gone down to the point where the front staff are rude and defensive. Prescriptions are never filled on time and no one bothers to answer the phone so you have to go to the store to get any answers. I've transferred all of my prescriptions to another pharmacy and even that took 6 phone calls to accomplish. I'm glad I won't have to deal with them anymore. read more

I have been a customer at Von's Pharmacy on E Palm Canyon Drive in Palm Springs for several years. I left their pharmacy today and have transferred my prescriptions to CVS. Shoddy customer service which was represented today by the front desk tech (H------). Would have been more satisfied had an android been serving my needs as a customer. This pharmacy has declined in the past year or so and H's behavior sealed the deal for me to move on. I am rating as two stars based upon today's experience; a 4 if I reflect back on the past few years. However, H------, you win! You got me to take action and move on to a pharmacy where the customer service exceeds what you were able to muster up today. Thanks for the nudge! read more