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Zipcar

2.9 (8 reviews)
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Services - Zipcar

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14 years ago

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7 years ago

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13 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

(172 reviews)

Mitchell Field

I booked a trip that originated at ORD with drop off at MKE. During my rental, I accidentally…read moredropped my wedding band into a crevice of the center console, landing somewhere underneath the cupholders/parking brake. Knowing that I was going to file a claim with my insurance company for the loss, I informed a manager at drop off what happened just in case my insurance company asked if I had informed them. This manager was so nice. He said I should enter a lost and found ticket with enterprise so that I could give my insurance company proof that I informed them. The branch also called me later saying that they were pulling out the center console and seats to see if they could find it for me! Unfortunately, the car design probably made the ring fall further down, but the effort of this team went above and beyond my expectations. I encourage you to support this business if you need a rental car at MKE airport.

DO NOT RENT A CAR HERE This was not only the worst car…read morerental experience I've ever had. It's the worst company I've ever dealt with! FYI, Enterprise and Alamo are the same company. This Milwaukee Airport location gave me a car that was 300+ miles overdue for service. There was a mechanical problem and the only solution was for me to call a tow truck and get an Uber to where I needed to go. To add insult to injury, after dealing with this, they wanted me to drive the car back to the airport to have the oil changed! The service rep then told me to compensate me, he would extend the Rental for 3 days, to make up for the 3 days I could not use it. What he did NOT DISCLOSE, was that there was an additional $225.00 charge! Since they had my credit card, they just added it to my bill, despite my disagreement! Stay away from this Alamo/Enterprise location!

Enterprise Rent-A-Car

Enterprise Rent-A-Car

(58 reviews)

Mitchell Field

I am seriously thinking about stop renting with this company I have been waiting to speak with…read moresomeone about my experience with this rental it cost me 3,000 points and I didn't even get to use it for what I needed it for which was my grandmother funeral and when I called customer service I was disappointed and disrespected it is just crazy you all call yourself a company and I have been waiting on a call from management since I returned the car but know one has called me Then when someone in upper management did call me the deaths in my family were made fun of

Horrible Experience…read more I had a rental from a different (non-airport) Enterprise location and was driving North through Wisconsin on Sunday 9/21/25 when the car broke down about 50 mi North of Milwaukee. Being a Sunday, the closest Enterprise location that was open was the MKE airport location. Their roadside assistance (Urgently) arranged for a tow truck and an Uber to get me to the airport. When I arrived at the airport, I had to wait in line at the rental counter and then again out at the Kiosk/office in the garage, only to be told that I had to wait for the broken-down car to be received and "get eyes on it". Through the whole process to this point I was never told that I would have to wait until the was received and checked in before they would give me a replacement. In my view, the tow truck that they arranged had the car so once I arrived at the rental location, I would be provided with a replacement. But this branch was unapologetic and would make absolutely no exception. They forced me to wait 2 more hours until the tow truck brought the car to their other facility. In fact, they didn't have any information about my rental or that I would be showing up there to get a replacement. My trip was already going to be delayed by about 3-1/2 hours due to the mechanical issue in the car that Enterprise rented me. But because this location had no consideration for my situation, the whole delay was 5-1/2 hours. Very disappointing.

Zipcar - carrental - Updated May 2026

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