This review is for purchasing a new vehicle (4 runner 2024) from David Bridges (sales)…read more I looked at vehicles at other dealers. Found one however, the process at the other dealer was becoming complicated and difficult to accomplish in the amt of time that I had available. From the time that I walked into Napelton, David greeted me and was willing to help. It helped I knew what vehicle I wanted however, he was able to locate all like vehicles in a short amount of time. He didn't ask me the usual questions prolonging the process, he let me tell him all of the features I wanted and a few that I just did not such as color or extras that the dealer adds at times. I had a price that I was most likely expecting to pay and asked if they 1. had a vehicle and 2. Are they able to match the price I was going to buy at the other dealer. David was pleasant, personable and in my opinion appeared to be quite transparent and honest. He was able to locate 2 vehicles that were comparable and one that I wanted. Next... the reason for the 4 stars maybe 3.5 is the PROCESS. The sales person even though you may have purchased 50 cars in your lifetime, must take their/your numbers to the (boss)? This is ok however, this is where it became time consuming. It was Yes I think we can do that, yes we have that, yes is this the one. so on and so on of yes's. The "boss" for lack of better words then has this sales person go back in forth a number of times that is just relentless. Mind you I have a paper in my hand with the vehicle I want and the price another dealer had given me with a contract in hand honestly. this went on for quite some time with me deciding to leave and think about things such as going to another dealer. David, thank goodness, was more patient than I was and actually was able to keep me informed every step of the way. He was very reasonable and understanding. After a few more times of this, the "boss" began to talk to me about said vehicle and price. they wanted $1000 more but I just didn't feel comfortable with that since again, I had already done the homework at the other dealership. After about 4 hours --- no exaggeration, the "boss" agreed to what they seemed to have in the beginning and I bought the vehicle. It was a painless process with David and it was easy to find a vehicle and David was very attentive and knowledgeable. If he didn't know it, he did the research and found out. ---that's great! instead of guessing and giving false statements. I bought it! I loved the vehicle! I would recommend David B. One of the best sales people I have dealt with and would go to him again. Advice: Do the homework prior. Have an idea. Be direct on the possibilities you want to consider and David will find it for you! As for the process.... this is old school and unnecessary. It's designed to tire you out, wear you down and they continue with this process which is ridiculous. My last suggestion is... Do not make an appt. Go in on your time. AND.... go in an hour before they close so they can't keep you for 4 to 6 hours. If you have a trade, make sure you keep your keys to your vehicle. If they evaluate it, get your keys back immediately after. They like to hang on to your keys during the process until you realize you may leave and realize they still have your keys! Hope this is helpful and Thank you, David Bridges. Really. Much thanks.

I was a regular customer of Toyota of Brookfield especially for routine maintenance like oil…read morechanges/lube/tire rotation because i think this is one of the moat important things you can do for your vehicle. BUT the price was in the $70 range and has now jumped to $140. Im sorry but i can find someone to do it for much less that will also do a good job. Then to add insult to injury they claim my hybrid rav4 needs a filter on the hybrid battery cleaned every 20,000 miles for $99. So i'm done going there for routine maintenance. I will learn to clean my own battery filter and find a reliable shop for the oil changes/tire rotation basic maintenance. Its a nice facility with a great waiting area but they have gone crazy with their pricing.

We purchased a used car from Lannon Motors and Mark, the owner, was incredibly helpful. He even got…read moreus set up with brand new tires at his cost, and has provided us with service and support ever since. I really like this little dealership. They have a great mechanic on site, so whether you're looking to buy or get service, give them a call.

Don't buy from here. Guy charges double what the vehicles are worth. And does not know how…read morenegotiate prices on high mileage old used cars.

I recently bought a car from h&h and they went above and beyond the call of duty to make sure that…read morethey had sold me a top quality vehicle and they helped me in every way possibl. I will be a repeat customer of theirs

Do NOT buy from this seller. I purchased a brand new engine, but what I received had serious…read moremechanical problems from day one and was clearly not in proper condition. The engine was sold as new, yet arrived with defects and technical issues. When I contacted the seller, they refused to take any responsibility and avoided resolving the problem. This is dishonest and unprofessional behavior. Save your time, money, and stress and stay away from this shop.

STAY AWAY FROM THIS HORRIBLE SERVICE DEPARTMENT!…read more Update - 06/18/2026 Curt Vossekuil has got to be the most USELESS SERVICE MANAGER this dealership has ever had. He was unhappy with my review and wanted to talk to me about the issues we had that triggered the negative review. Upon finally getting ahold of him, he started with there is nothing they are going to do. He then stated they were going to send our service records to a dealership of our choice as they are NOW REFUSING TO SERVICE OUR VEHICLES THERE. During the call he even contradicted himself about covering the work they do at the dealership. I asked to speak with Stephanie Soerens-Borkowski, the dealership Principal, and he proceeded to tell me I will be waiting a long time. This man should be terminated immediately as he will continue to bring down this dealership. ____________________________________________________________ Update - 05/27/26 Having to take our vehicle back yet again. We were charged for replacing a license plate bulb, only to find out the work was never actually done. I'm not sure why the service advisor, Mikey, or the technician didn't bother to double-check that the job was completed before handing over the keys and the bill. Now we have to waste our time returning to the dealership to fix their oversight. Incredibly sloppy service and completely unacceptable. ____________________________________________________________ We've had multiple vehicles serviced here over the years, and I wish I could say the experience improved over time -- it hasn't. The pattern we've seen repeatedly is service writers treating my wife as if she doesn't know what she's talking about, dismissing legitimate concerns, and in some cases, misrepresenting what work was needed or covered. The hood latch incident While her car was in the shop for cam phasers and a water pump replacement, we started receiving repeated alarm alerts through the Ford app. When she called to ask why, she was told they'd "look into it" -- and eventually came back saying she needed a new hood latch. In reality, the hood simply hadn't been fully latched after they moved the car outside to wait for parts. When I called and pointed this out, the service writer immediately agreed no latch replacement was needed. Yet when she picked up the car, they charged her a diagnostic fee for the alarm she only asked about because they hadn't secured the hood. She paid it under protest. That was two years ago -- the alarm has never gone off since, without any latch replacement. The antifreeze issue Ever since that same water pump, cam phaser service, and rear AC replaced, her EcoBoost has been losing coolant. Every time she brought it up, service writer Spencer told her it was completely normal for high-mileage EcoBoost engines to "burn" antifreeze. That explanation was given to her repeatedly over multiple visits. When we finally came in together in 2026, they discovered leaking heater lines -- the very lines that run to the rear HVAC system they had previously worked on. Funny how that wasn't "normal engine behavior" after all. I just cannot figure out where the coolant was going since there are no puddles in our driveway. Recurring wheel bearing The front driver's side wheel bearing assembly has failed and been replaced every other year. Rather than investigate why this keeps happening, they simply run it through our extended warranty each time -- no accountability, no root cause, no warranty on their own work. I shouldn't have to accompany my wife to a service appointment just to make sure she's treated honestly and her car is properly diagnosed. Soerens Ford needs to take a hard look at who they have representing their service department. There's a real problem here with honesty and accountability in the service department here. If leadership can't fix it, hopefully FORD Corp will.

Needed a repair on my Honda CRV after I was hit from behind on icy Wisconsin streets. The Body…read moreShop did an EXCELLENT job on my car and it looked brand new when I picked it up. It was sitting waiting for me in a nice warm garage all clean inside and out on a day that was 5 degrees above zero! What a pleasant surprise. Andy, the Body Shop manager kept me updated on the progress.

I do most of my own work on my vehicles, but there's some things I just can't do at home; like an…read morealignment. I brought both my 2013 Beetle and my 2014 RAV4 here for alignments after I did some suspension work, and they did a great job on both. Tyler was my service advisor and was easy to work with. They got me in quickly, didn't try to sell me a bunch of stuff I didn't need, and even picked both vehicles up for me from my workplace, which was a huge help. Will definitely be bringing my vehicles back in the future!

Good service but they charge far too much. They often find thousands of dollars of stuff wrong with…read moreyour car and it is hard to know what they are perhaps exaggerating. I would recommend getting a second opinion on everything..

Best service and an amazing buying experience. I would highly recommend. Fast reliable and pleasant…read moreservice.

The best dealer I've been to hands down. I purchased a 2007 Audi A6 with a 4.2L V8 engine. They…read moregave me a spectacular deal and also have never failed to help me. I went to get an oil change and It was quick and easy. The techs in the back do superb work and let me know that it would be time to get some maintenance done soon. They are very trustworthy people always answer my calls and questions. The car has not given me any issues and I would truly recommend everyone to go to them.

They did two repairs for us. Very nice work done on time and they people there were so friendlyread more

Bought a 2011 Escalade from them supposedly a family driven truck after taking in for oil change…read morefound out it needed 4000 in front end repairs cars they sell are mechanical unsound and body work is filler Make sure you have mechanic check out!!! overpriced!!