1. Penske

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Milwaukee, WI

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Penske

5.0 (1 review)
Open • 8:00 am - 12:00 pm

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8 years ago

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U-Haul Moving & Storage at State St

U-Haul Moving & Storage at State St

(15 reviews)

Avenues West

I needed to ship my flat screen TV so I called them and asked what the price would be to buy a box,…read morethe guy told me it is 90 DOLLARS!!! Let me repeat that...90 DOLLARS for a BOX. I decided to browse on Amazon for a few minutes and found one for 20 dollars.

They issued me a $50 refund, which is completely inadequate for a faulty, hazardous rental vehicle…read morethat cost $991.18. U-Haul's response ignored the severe safety risks, mechanical failures, and poor customer service experienced during my trip. 1. Severe Safety Hazards & Vehicle Defects: The truck had holes in the roof and a completely broken air conditioning system. During a heavy storm, water poured directly into the driver's cabin, soaking the interior and our clothing. Operating a vehicle with active water leaks over the dashboard and electrical components created a severe risk of electrocution and electrical failure. Furthermore, driving long distances across state lines in summer weather without AC posed a serious risk of heat exhaustion. 2. U-Haul's Faulty Defense: The representative claimed I should have stopped under a bridge or called roadside assistance. I was actively on the phone with U-Haul Roadside Assistance while driving through treacherous weather conditions in Illinois and Kentucky, alerting them that I was in a high-danger storm zone with nowhere safe to pull over. 3. Failure of Local Customer Service: We attempted to contact the State Street location three separate times between June 26th and June 29th to report these issues and ask for a replacement or support. Each time, staff placed us on hold and never returned to the line, leaving us stranded with a damaged vehicle. 4. Dispute of Vehicle Condition: U-Haul claims the truck continues to rent "without incident" and needs no repairs. This does not change the fact that the vehicle was damaged and leaked during my rental period. I am attaching photographic evidence directly contradicting their claim, clearly showing the water damage inside the cabin. Driving a vehicle that compromises driver safety and destroys personal property does not constitute a successful rental.

Penske - truck_rental - Updated November 2026

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