We rented this venue for a wedding ceremony, for 2 nights and 3 days, paying extra for a later check out.
A week or so later, we received a notification that the venue owner declined to refund our $1,500 damage deposit, accusing us of "taking advantage of her" by having more guests than she said we booked for. At the time we booked the venue, the owner's website said "sleeps up to 30 guests with up to 75 day guests at day of event," and that's what we thought we had paid for (we had about 60 people attend the ceremony, and about 20 overnight guests). Sounds reasonable, no? The owner thought we were only having 30 people attend the wedding (who has only 30 people attend a wedding?), and when she stopped by during our wedding to pick up some items, and saw that there were more than 30 people, she concluded we were intentionally trying to cheat or deceive her.
We didn't realize there was a problem until we received the notification from VRBO that she was withholding our deposit money, which included badmouthing us, saying she had to get the carpets cleaned after just having done them before our event. She was not transparent in her communication to us prior to this. We felt that the owner found an opportunity to keep our damage deposit, and took it. Bottom line, the owner is not customer-focused, seeming much more concerned with short-term profit gain from her venue.
Regarding the property itself, it is not stellar.
-The owner does not maintain the quality of the house at the level that it needs to be for its market rental rate.
-The exterior of the house has cracked paint on the siding.
-The interior is musty but serviceable.
-Even though the house is advertised as being a large multi-acre property, they do not keep the landscape maintained, such that you can hardly walk out safely on the lawn without walking into a mole hole or thorns poking your legs. I wouldn't let small kids roam around on the property - lots of landscape hazards! So you pretty much just have the house and the backyard to use safely.
Be WARY. Save your time and money and book another venue, and definitely don't book this estate for an important event. It has been stressful to go through the aftermath of dealing with an owner with questionable business practices. Don't make the same mistake. read more