I'll start this by saying I have not stayed here but customer service says a lot about a business. If my rating was just based off of customer service I'd give it negative stars. But the venue itself looks cute and maybe the fake positivity can actually feel real but you have to praise the owner in order to receive nice treatment. I booked one of the treehouses for my birthday on a Sunday night. That Friday afternoon I got very sick. A lot of puke, not pretty. So I messaged her politely asking if there was a way I could move my reservation date. Not demanding at all, just seeing if it was possible since I was extremely sick (keep in mind I was sick to the point that I was messaging her from the cold bathroom floor that I was laying on since I was too weak to continuously make the trip to my bed) and couldn't get in to get a Covid test until Tuesday. She just kept repeating that she doesn't offer refunds. I tried to calmly explain that I didn't want a refund, I wanted to reschedule. The other treehouses were open for that Sunday night as well, it's not like I was clogging up anyone's desire to reserve by my reservation being there for so long. I offered to reschedule on whichever day she saw fit. She dramatically explained that I was canceling last minute on a weekend as if it were the end of the world.... even though the other treehouses were still available to book as well... She made it clear that she didn't want to help so I told her NOT to cancel my reservation and that I'd just go sick since she wasn't offering me a reschedule and I didn't want to waste nearly $600. She eventually just stopped replying. The next morning she had messaged asking if I wanted to reschedule and to let her know my decision. I said yes, thanked her, and waited. I didn't get a response for hours. I checked her website and she had cancelled my reservation without confirming with me and the new date we had discussed was still available. So I messaged her again, still calm, asking if there was a mistake and if she could help straighten it out. Then she sent me a code to use at checkout but when I tried to use it, I was still being charged almost $200 so I messaged her again asking if that was a mistake and explained that I had added on VIP and other add ons. She then text yelled at me and told me that if I ever want to stay at her home then I need to not speak to her like that. Idk what I said at all. I was very polite and calm the whole time. I even offered not to cancel. She then told me my messages were no longer welcome and to email her from now on. I switched to email to ask if she could fix the code for me so I could book even though I really didn't want to at this point. She later emailed me back with a screenshot showing that she refunded me and told me not to book with her. So luckily I got refunded and never had to meet her in person. Idk what I did to upset her so much. I also don't know why she'd want someone who's incredibly ill to stay there. Makes me question the covid cleaning she's been doing. But I am grateful to have gotten refunded. I definitely don't recommend staying here and giving money to someone who treats people like that though. After everything she said to me, I checked her reviews (I could only find them on google) and on all of the bad reviews she'd comment on them being all "you're wrong! This is fake!" And just laugh at people while making a fool of herself. Even one review gave her 3/5 and only said nice things about the place and she still commented on his the same things! Such a bad attitude for someone who works with customers and not only that but at a weed orientated hotel. Definitely don't recommend. There's also Treehouse Pointe near Seattle that you could check out! read more