Nail tech tried to rip the gel off my toenails and ripped my toenail and made it bleed from the…read morecenter. It really hurt and still does!! Ouch

A year later and they have me doing things I've never done before! Their level of artistry when…read morethey design, your nails is so fun! The owners are lovely they remember everybody they welcome everybody, and once they get to know you really go out of your way to make you feel like a VIP! Reasonable pricing, they keep the place clean, the staff is always laughing and having a good time and everybody walks out looking so purtttty!

I have driven by this place many times and it always caught my eye. Brand new, seems clean and well…read moremaintained from the outside. I went in a few weeks ago needing my eye brows cleaned up before my vacation. Upon entering there was a dog barking from behind a gate. The lady seemed very nice who owned and operated the salon. She told me to not pet the dog and took me in the back room to do my eyebrow consult. I told her I just needed a very simple clean up. Being a man, who already had nice brows, I had just assumed that meant waxing the unibrow, and any stray hairs that were not part of the brows. I guess I should never assume anything ever again. When she was finished she had completely re shaped my eye brows. My left brow was a decent shape but half of the width it used to be. I'm a big man, with now a tiny eye brow. My right eye brow was a whole centimeter away from where it should have started and was a completely different shape than my left one. I understand that eye brows are to be sisters and not twins, but my two brows weren't even related. The right one as well as being very thin and shorter in length had a VERY high arch to it. I guess I should have showed a picture of what I wanted but I didn't think I needed to because the other salons have waxed my eye brows and got it right. On top of it all, she was $20 for a bad brow wax, other places are far better in the Acton area and are much cheaper. My take away is to avoid this place at all costs. I now have to let my eye brows be bushy and gross until they grow back in before I can get them waxed, and anyone who has had a bad brow job knows that it will take 8-12 weeks to do so. Thank you nouveaux salon for making me look weird on my vacation and for practically the whole summer. Avoid this place!

I have been a regular customer at this salon for a few years now and have thoroughly enjoyed all…read morethe services offered there. Ella is a wonderful person and super skilled professional. Wholeheartedly recommend this place to anyone who wants quality work done. Make sure you ask her about BEMER treatments, which are beneficial for health.

If you want to be overcharged for services not rendered and have to bicker with them back and forth…read moreon silly nonsense, then Nail Essence & Spa is you best bet. As long as you are prepared to contest the credit card charges, this is the best place for mediocre spa services.

Loved my experience here! I was looking to do something different and fun for St Patrick's Day, and…read morewhen I shared my picture from Pinterest, my nail tech took time to take a picture of it for herself, ask questions, and verified with me about the final design. I felt like she really took the time to listen and make sure that I would be happy with the final result.

I just had such a frustrating experience at The Nails in Sudbury. They always do a nice job so I…read moream shocked by the whole experience. First off, the woman doing my toes did a so-so job. Maybe she's learning, so I'll cut her some slack. But the rudeness I experienced from the man at the desk, Paul Choi, was hugely disappointing. I forgot they only accept cash tips. So when I was done, I headed toward the door to go to my car to get money. He stopped me, challenging me that I wasnt going to tip. When I told him my plan, he pulled out his phone and opened Venmo, which they do not normally accept for tips. I scanned it and was typing the tip into my phone while walking out the door. He stopped me again, challenging me that I was actually going to process it. I was appalled! I told him it's not nice to tell customers they have to tip and walked out.

Hands down (pun intended) this is the best nail salon I've ever experienced. The staff is…read moreprofessional, friendly, and expert at what they do. I can get a mani/pedi in an hour. Each pedicure nail appointment ends with a 2-minute neck and upper back massage.

Emma is so detailed with her work! Impeccable pedicure!…read moreManicure is beautiful. I've been Customer for years and I have experience consistent quality

I went to try a new place and the lady I was in a rush to get my money and get me out didn't soak…read moremy old set just ripped them off me and then when I showed her what I wanted she said she could do it, she could not the shape was wrong the nails came thick and crooked! I got stuck with pink unicorn nails and for the price not worth it! While the place was clean and she tried to work with me to try and fix it I will not be returning or recommending this salon to others.

I booked a group appointment at Susan's for myself and my family to have mani-pedis a few days…read morebefore my wedding. The salon was AWESOME and my pedicure (and half of my manicure) is still in tact, 2 weeks and a beach honeymoon later! Here are some highlights: -Susan called in extra help and stayed open late to accomodate us. We also got the thumbs up to bring in our own 'celebratory beverages' in honor of wedding week! We definitely got the royal treatment : ) -The salon is extremely clean -There are comfy couches, and coffee/tea/water while you wait for your nails to dry! -the massage chairs are to die for. not kidding. -as I mentioned, my manicure and pedicure lasted through a beach honeymoon, which is quite a feat. Susan added a few layers of clear polish and sealer to preserve it! -I even ended up requesting my married name written on my toenails- it started as a joke, then my pedicurist said she could and would do it- and it came out great! If you need a mani-pedi in the Sudbury area, get to Susan's!

I was very disappointed in the service I received here. My nails have done nothing but peel and…read moresplit since my one and only manicure at this salon The young manicurist repaired two nails which broke completely the very next day and, when I returned to my regular salon, I was told that the treatment I received at Susan's had completely dried out my nails and resulted in the current problems.

The service while at Lily Nails was pleasant- the salon is clean and technicians are friendly…read more However, the tech who gave me my pedicure and manicure this past Saturday might need to borrow some reading glasses.... Once I got home and had my own glasses on, I saw how shoddy the job was. I had nail polish all over my toes and missing on some parts of the nails. I did a gel manicure and the coats are inconsistent, don't cover the whole nail (on several nails but most severely the thumbs), and in other cases the cuticles were also covered with polish. It looked like that time I let my friend's 8 year-old daughter paint my nails around a campfire. I spent two hours and $73 (plus a generous tip before I could see the damage) for this experience. I didn't call this morning to complain mostly because I don't have the time to spare to redo the paint jobs. It's unfortunate that I will not be returning, as they are close by and friendly.

Friendliest family who own this place. Great selections of colors sometimes it's hard to choose!!…read moreAlways clean and comfortable. They take their time with each customer and are always welcoming and personable. Nails always look nice and professional! Definitely recommend this spot!

Excellent service and very nice people. Quiet - not too crowded. Very attentive to customer…read morerequests.

I love getting my nails done here. I've been twice so far, once a walk in which wasn't a problem…read moreand the other time made an appointment. Both times were great! It's very relaxing, just love it. I'm glad I found it!