AMAZING. This was my first facial and now I'm worried the bar is set too high that nothing else…read morewill compare. Laura was so friendly, she explained everything in the beginning and answered any questions I had throughout the hour. I was so relaxed afterwards I could have fallen asleep as soon as I walked out the door. The name Hidden Gem couldn't be more accurate!

I have been to Hidden Gem many times over the past few months for both lashes with Pallavi and hair…read morewith Lana and every visit is the same: high-quality service, very calming atmosphere, spotlesslessy clean and extra touches that go above and beyond like warm towels and soothing music. Just a great all around experience each time.

Great skin care and waxing service. I've used this for leg waxing, and have been very happy.read more

Dee is Ah-Mazing! Her facials will make you melt, and your skin glow. Her waxing is impeccable. Her…read morespace is warm and cozy. 12/10 would recommend.

Great people and excellent service! My nails always look great. I would highly recommend!read more

Louis did such a great job at making my nails the right almond shape and putting a lot of attention…read moreto detail! He was super kind and didn't mind when I asked to make other nails shorter. I really appreciate his hard work! he even gave me a lotion after!

She excels in everything she does with remarkable skill. I particularly admire how meticulously she…read moreplucks eyebrows, ensuring perfect symmetry and a natural look. Her facials are truly exceptional, offering a rejuvenating experience that surpasses all others I have had, leaving my skin glowing and refreshed. Give her a try, you will love her!

As a new customer to Andrea, I was pleased to find an immaculate and clean spa that smelled good…read more Andrea spends 30 minutes shaping my eyebrows paying attention to every last detail. I have also had a facial which was relaxing and my skin looked fabulous afterwards. I look forward to my visits to Andrea and getting to know her and her services better. A true professional with a warm relaxing way about her.

Mariana and her staff are awesome! I had my first experience with a lash lift and tint. Mariana…read morewent above and beyond making my experience more relaxing than I thought possible. I was welcomed into a very clean and comfortable room. A blanket covered my body and then warm mitts and feet warmers added to my experience and I thought it couldn't get better until a warm blanket was draped over my shoulders with an incredible aroma. I decided to return a week later for a French gel manicure and pedicure. Mariana did my French manicure and another staff member gave me a pedicure. It was so relaxing. The scrub message was great and then I got a lotion massage. I was ready to take a nap during my experience.

As with most nail salons, once you are a loyal and reliable customer, you get screwed. I have sent…read morefriends and coworkers to this newer business that is trying to build their clientele. Yesterday I went in for a mani and pedi. I asked for a Lincoln Park After Dark dip on my hands. The manicurist was struggling with the powder not drying, and kept having to redo it. I asked her several times if I should pick another color and she said no each time. By the end, my nails still had uneven spots so she said not to worry she was going to put gel on it. She actually proceeded to put gel polish and top coat on top of my nails with the powder on them. I really didn't want gel on my hands but I didn't complain because I had sat there for so long. Last evening, I saw that most of my nails had large smudges on them. I emailed the salon and when I never got a reply, I went in this morning to have them repaired. I spoke to the owner and said I thought I just needed a new color because there was something not right with what I had got. She wanted to rewrap all of the smudged nails and I had no interest in doing the gel thing again- I don't want gel and I payed for a dip powder. I said I knew I didn't have an appt and might need to wait a bit or come back in a few- she actually had the gaul to ask me to come back on Friday. Today is Wednesday, New Year's Eve. I told her I could not wait til Friday and would need to go somewhere else to have it repaired. Well, she didn't seem to care at all so I left. Guess what? I will never be back and I won't be sending anyone to her place again.

Dianne and her wonderful little spa are amazing! Everything about Dianne and her space make for the…read moremost relaxing, comfortable, and satisfying facial you'll ever have. Dianne is wonderful about talking to you through the parts and processes in which you want to talk but then also lets you relax and enjoy your facial in silence. She's very intuitive and respectful of your needs:) The facials and waxing are expertly done with much care and precision, never making you feel uncomfortable. And if you have the time ask for her magical face massage...it really is amazing!!

Diane is a wonderful person and is an expert in skin care. From waxing to facials, she is a pure…read morejoy with a lot of experience. The location is wonderful, peaceful and calming. She has been taking care of my skin during Covid and is extremely thorough, safe and talented. Her products are researched and very natural. I feel like I have taken a vacation after a treatment.

I purchased in advance treatments but they seem out of business , they do not answer their calls…read more Called the company that they signed me into paying through them and they refuse to stop payments. So as of now , paid over $2000 and do not get the service.

I had been coming here for my legs for the past year. I have sensitive skin which a razor can very…read moreeasily nick and I was tired of it happening all the time. I pay a lot of money for it because it's bad. When I first started coming here the staff was pretty welcoming and seemed like good people. As of the last few months? New people - and I felt VERY uncomfortable by their demeanor and pressure. Namely the new manager. I was corralled to a back room to be given a sales pitch on package deals. First off, I didn't have time for a 20 minute advertisement in human form. This woman asked me VERY personal questions that were absolutely none of her business. It felt like an interrogation by a forceful mean girl. If anything those questions dug into my existing trauma and I was fighting back tears. She took no notice of my social cues of my discomfort. Even if she did she didn't care. I already pay an arm and a leg for treatment so I really didn't appreciate the interrogation. I have been thinking about leaving ever since. I was pressured into paying thousands more without any regard to how I stated this was already a luxury treatment I was struggling to afford. I felt heavily judged. NO ONE, and I mean no one should ask the questions she did. Not even your doctor. When it came to the laser treatment, the woman didn't offer me aloe and skipped past many spots on my leg. She was fast and inefficient. I didn't feel good after leaving, and now my legs look patchy. This place is feeling more and more like a scam.

One of the only people who actually teaches you about your skin and how to care for it! She takes…read morepride in her work, and doesn't pressure you into anything like other spa's or centers. Renata truly is amazing in her craft!

Wow..1st time ever here recommend through a friend. Such a relaxing place. You walk in it's set up…read moreto look calm and relaxing not like you're at someone's office. The masseuse who is also the owner I learned was very good. I am a ticklish person and could not get myself to relax but she was able to keep me calm and do the best work she could with me moving around. It was truly a full 1 hour appointment and it was worth ever penny. I will surely be going back sooner then later. Think I found my new place!!