we purchased new bath quartz cabinet tops and all new kitchen counters. Many choices and a great…read moreprice. For the kitchen, installers came on a Wednesday to measure and remove old counter tops.They returned on Friday at 9 am and were completed by 11:30 am. I highly recommend Pro Source!!

Brian along with his installation team were all excellent!…read more I am beyond thrilled with my new kitchen countertops and sink. Beautiful results. They tore out the old, brought in the new, cleaned up everything. Great prices - I was able to get my top choice - Quartz! The installation was seamless, even with my crooked walls, the guys made it all work and it looks fantastic. Also great customer service. I will be using Pro Source again to do my bathrooms next! I've recommended them to everyone that I know. Thank you so very much for a completely no-stress process. It's been a long haul of renovation overall in my condo - Nothing else I've had done by outside contractors has gone this smoothly. They are truly professionals. Special thanks too to Don for all the extra plumbing work I asked for! Thank God I called Pro Source! Back splash next!

Mike was amazing to work with. He came out a couple of times to make sure he understood my unique…read morerequest. There was no pressure to make a quick decision or upsell. The final project was beautiful and expertly crafted!

5 stars for selection, service, quality and price! They have…read morea huge selection of quartz in the showroom! I had looked at a bunch of other place and could not find what I wanted. They had every brand and I was able to see the samples and compare in the showroom. They even gave us the manufacturer info and we went to the Radianz site to see the entire slabs to select ours. They were easy to work with and accommodated everything we asked as well as a fast turn around. Ryann made the process so easy! We will be sure to send our friends and family there for sure! The prices are also better than what we found at Home Depot, Menards or Lowes. Thanks we love our new kitchen!

They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability…read more I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

IYKYK but I was in full stress mode after falling in love with a quartz counter I saw on line…read more Only one place said they had it in stock and I was very concerned about keeping the full kitchen reno moving along. Spoke to Irene Lopez and went down the next day. She showed me my "chosen" Terrazura and also had another slab she thought would work. Both slabs looked great with my flooring, cabinet and paint colors. I went with the Terrazura and everything continued to go smoothly through installation. I'm beyond thrilled with my new kitchen and love my quartz. Highly recommend Factory Plaza! And big thanks to Irene for seeing my vision and Alex for a flawless installation. I've forgotten the name of the gentleman who measured but he made a suggestion to add a strip of the quartz behind my stove and it made the whole look so custom. So highly recommend!

So, we needed our quartzite countertops resealed. Deb was super on top of it. She even called the…read morenext day to ensure the job was done to our liking. The more difficult (at least I thought it would be) was to regrout the countertops that were bordering the wall. They had become gross and couldn't be cleaned anymore because the dirt was like stuck underneath so he pulled them all up and regrouted in like 10 minutes. Then he noticed that inside our sink some of the group was coming up as well. He didn't even charge us extra and replaced that in like 2 minutes. Everything was done outstandingly and we will definitely be using them again.

I had a great experience with Deb with regards to communication…read more I had a terrible experience with install of our quartzite counters. Not measured correctly, had to add extra trim to cover their mistake on our large backsplash slab. Then the measurement person said it was because we were doing a replacement and measurements can be off. The seams are huge and visible and couldn't be adjusted after being placed, I noticed 1 corner wasn't finished and they had to adjust it on site . 9 months later and we have discoloration on multiple edges despite sealing it. I've asked for help and they said this isn't covered under the warranty. I'm looking at costly repairs or replacement on something I waited 15 years to change out. They did do a good job on my quartz remnant for my bathroom vanity but I had to really convince of them if the placement of the sinks as it's off set from what is usual. I would not use them again and it's a shame. Deb was great to work with and is a huge asset to them.

Poor follow-up service. Experience was fine when shopping for product and measuring for…read morecountertops. The problem occured when we noticed a Nick in the quartz after install. It took several months to schedule fix. On day tech was supposed to come out, there was a miscommunication with my husband. Tried to get them to come back out to no avail. Apparently once they have your money, they're done. It's been almost 2 yrs now, still not fixed.

I highly recommend New Stone Design. I have never experienced such responsiveness from an owner…read morebut Greg kept me informed of proposal, measurement, removal, and installation date/times with accuracy. It wasn't just the administration staff giving me a date with an am or pm window timeframe. Their selections are amazing from traditional to modern and their speed in fabrication was exceptional. I had new countertops within a week when others said 3-4 weeks. My new countertops look amazing and they give my kitchen a renewed and fresh appearance! Thank you Greg & Staff!

I am so happy I went with B&B Countertops! I wanted to replace my old laminate counters with a more…read moreupdated color/pattern, just to refresh my old kitchen a bit. A full remodel was not in my budget. Everyone I dealt with at B&B was great! Jacob responded immediately to my initial email and walked me through the process of ordering my new countertops. Ross came out to measure, and less than 2 weeks later they were ready to install. Chris & Gio did the install- and they were very professional & personable, and they did a perfect job installing my new counters. I love how they turned out!

They repaired a countertop that had a chunk missing, it was sharp, and if they had not been able to…read morerepair it I would have had the expense of replacing the countertop. Excellent work!

Highly recommend Urban Countertops! From the quote process to the installation, UC was top notch…read moreprofessional. Communication was amazing. The installation team showed up on time and the installation was fast and hassle free for me. They did a great job protecting my floors and furnishings during the install and the clean-up afterward made it look like they were never there. I could not be happier with my new quartz countertops! And, I cannot believe the difference they make with the look of my kitchen!

It was a pleasure working with Aaron on designing and installing our beautiful black granite…read morecountertops! He was professional and prompt, answering questions and providing quotes quickly. He gave us samples of our top materials so we could test it out at home, and once we decided, installation was quick and efficient. Thanks to Aaron and the team at Urban Countertops for the great experience! We were recommended them by Tony of Premium Cabinets and we can certainly see why!

We saw all the reviews and gave HOGAM a try. We called and spoke to Renee and Dwight. Both…read moredisplayed amazing customer service and knowledge and were always available by phone and email. They have a very nice big showroom and amazing prices. The follow up and company are A+ and I highly recommend calling them for your next Quartz or Granite project. Pitor and his team did a careful install and it came out great. Thank you to the team and we are highly satisfied. Sam and Tam Northbrook

Update: After seeing my review, HOG reached out and threatened to sue me over defamation. When I…read morecountered with my lawyer (there is no defamation if what I'm stating is true) they agreed to try to rectify the situation. Unfortunately that was over two weeks ago and I still haven't heard back. Living up to my previous review!