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    Hines Supply

    1.0 (1 review)
    Closed Closed
    Updated 2 months ago

    Services - Hines Supply

    Deck construction

    Deck repair

    Deck replacement

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    10 years ago

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    Hines S.

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    Chicago Porch Experts by Emtrak Construction

    Chicago Porch Experts by Emtrak Construction

    4.2
    (19 reviews)

    This review is not about work as we were unable to hire Chicago Porch Experts…read more We called and someone came out to our house to review our screen in porch and go over work we wanted done. The person spent time going over the work and left, saying he would have quote in few days. Waited till end of the week and no quote. My wife reached out on Friday and was told they would work on the quote and have by Monday. Well this was few weeks ago and no response. I don't understand why you guys waste my wife's time looking at project, then don't follow up. If the job is not big enough just tell us, don't waste our time. I would say if you have big job they deem it is worth their time, give them a call, otherwise find contractor that actually wants to do the work.

    I do NOT recommend hiring Chicago Porch Experts…read more I'm the president of a condo association for a 6-unit building; we have a three story deck for all six units. We recently hired Chicago Porch Experts by Emtrak Construction to redeck the third floor and then power wash and stain the entire porch. We had a terrible experience. The primary issue is with communication and organization. The actual work, primarily the redecking, is good, which is saving them from a one-star rating. But they lack the organizational skills to work on a project of this scope. I'm not going to list out every single incident, but there was a lot of miscommunication throughout the entire process that caused a ton of strife for the building. Lots of my emails went unanswered, and they refused to schedule anything, even when I'd ask for tentative dates, in favor of either showing up unannounced or only giving me 12 hours notice of when work would start. I have to give ample heads up to the building so that they can move their furniture and so that they know they won't have access to the deck for the day. Despite telling them this, Chicago Porch Experts would not/could not accommodate this. They tried to make things right, I'll give them credit for that, but it was not sufficient for the amount of issues created. Out of all the contractors I've worked with in my role as president, this is the worst of them by far. I don't recommend using Chicago Porch Experts if you're a condo association or anyone looking to have larger work done past simple decks for single family residences.

    Santana's Landscaping

    Santana's Landscaping

    4.4
    (17 reviews)

    I hired Santana's Landscaping to install an underground sump pump discharge line, with the explicit…read moreagreement that the design would prevent any pooling water in my front yard. Unfortunately, the installation completely failed to meet that standard, and the customer service follow-up was non-existent. The discharge point they installed sits in a depression, meaning the water constantly overflows and sheets directly across the public sidewalk instead of draining properly. This created a slip hazard and left a permanent puddle in the yard. Because the water was left to sit stagnant, my grass is now dying and turning orange from iron bacteria. When I reached out to Daniel with photos of the flooding, he told me to 'wait 10 days' for the ground to drain. I waited the full timeframe, but the problem persisted. I reached out multiple times afterward to get a plan together to fix the grading or extend the line. Daniel completely stopped responding and abandoned the project. I am now having to hire a second landscaping company to fix the problem.

    This is the third landscaping project Daniel and team have done for us, and once again, we're so…read moreimpressed! The team was super easy to work with -- friendly, professional, and really cared about making sure everything looked great. The new sod looks amazing and totally transformed the yard. It's always a smooth process with them, and we know we can count on them to do a fantastic job. Highly recommend!

    Hines Supply - buildingsupplies - Updated June 2026

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