We'll never use this company again. They were supposed to show up at 8 am to clean the entire house, including windows and tracks inside and out. After getting up at 0530 to remove screens, I got a call at 0745 from the owner stating that one of his crew had an emergency and he couldn't get anyone here until noon. Being on a tight schedule, I agreed since we'd been told that they could complete the job in 4 hours. When the cleaners arrived, they immediately told me (in broken Spanglish) that they were told that it was only a mobile home and they couldn't finish my house in the afternoon. I asked if the 4 hours we were told to allow for wasn't enough. They said that it was, but they had to leave no later than 1500 because they had children in school. They also refused to do the outside of the windows or the tracks because "it cost extra". We knew, because we had specifically contracted for that service. They still refused and the closer it got to 1500, the less they were willing to do.
When I asked about the emergency, neither lady had a clue what I was talking about, but complained bitterly that their boss never told them where to go until the last minute. Someone in this company has serious communication issues, and not just with English.
The bottom line is that these people did not do what they told us they would do, and even worse, wasted an entire day that could have been used by a competent contractor. Not recommended. read more