Don't call your insurance until you talk to Quick Response. This company can take the stress out of…read morean unfortunate water or fire damaging event.

From the owner: Best Restoration Business in the El Paso, TX and Las Cruces, NM area. Call today to book a…read moreconsultation!

I don't know which was worse, the dishonesty or the incompetence of Rainbow International's Las…read moreCruces team. Michael Lewis, the "owner" (checks were made out to his father Robert Lewis) has no idea what he is doing and his team of employees and contractors were extremely sloppy, did a terrible job at every turn, disrespected our home, took advantage of our patience and frankly were very lazy in every aspect of business. We called Rainbow in for mold remediation, and to replace carpet w tile in two bedrooms. We were quoted a time frame of approximately a week and a half total. We ended up paying thousands of dollars to live elsewhere for 3 weeks, while they had repeated "emergencies" and put us off numerous times. Michael blamed the delay of ordered tile, however the tile arrived on a Thursday, the team had a set appointment for Monday morning, never showed, so my father called them. They arrived, hours later, and left for another "emergency" before beginning any tile work. Days later, they began the worse tile job I've ever seen. My father did flooring professionally in his younger years and was monitoring them, because Michael did virtually no oversight of the job at all. You can see from the included photos that the job is uneven, the grout lines don't match, tiles in the corner are half the size they should be and grout was literally flung all over the walls, up to eye level. My father, knowing the business, spoke to Michael about the contractors not cleaning the grout residue off of the tile, and we were, as we had been throughout, blown off. Days later, even after having been told by my father three times that the tile wasn't clean, pictures attached show the final product with grout in the texture of the tile. When I came in and saw the condition of my room, covered in grout, some which had been wiped into the texture of the wall, I told Jacob that they would have to paint my walls, because there was no way they could get the mess off, he nodded and smiled and expressed the desire to rectify the problem, promising me that the walls in my room would be painted. Later that evening, Michael called and spoke to my father, expressing that they would NOT paint my room. I took the phone and when I told Michael that Jacob had promised me earlier in the day, he said "no he didn't". After almost 3 weeks of delays, lies, shoddy work, and general incompetence, calling me a liar was the absolute last straw. He questioned my honesty and ability to tell whether they could "clean" the grout covered baseboards and walls, to avoid having to make the situation right. The conversation continued to escalate, as Michael has very poor customer service skills and wanted to ARGUE about the failings of his company. I had to threaten to withhold final payment and stop payment on the original payment in order to get him to agree to attempt to remedy the issue as was promised. The next day I noticed that the patch that they did on my wall was already cracking, Michael again questioned my intelligence and questioned whether that was their work and asked how I knew they did it. When Michael finally showed up, he was very sour and he tried to isolate Jacob in my room, in order to avoid mutual accountability. I insisted that they remain together in the room and they FINALLY admitted that the painting issue was THEIR miscommunication and then I literally had to force Michael to apologize for suggesting that I had been lying. It was like getting a begrudging apology from a child. Michael has a great deal to learn about dealing with unhappy customers. There was a half inch of grout mud left in both bathrooms and even after asking Jacob, Michael's co worker, THREE times to clean it out, it was left barely rinsed. Jacob made promise after promise that were either ignored or had to be repeated more than twice. They didn't bother to clean up their mess or even move shelving or belongings back where they belonged. All things mentioned were pointed out to either Michael, Jacob or both. They left trash in our front yard that was pointed out several times, which they never picked up. The paint job is absolutely horrible. They didn't even move an A/C window exhaust hose to paint the sill underneath and pictures show that they didn't even wipe the vent clean before painting around it and missed spots entirely. Jacob mentioned cutting out the excess stucco of the wall patch in order to replace the light switch, three times and still never did it. Days later I discovered that they had gotten paint on an antique sewing machine that's been in my family for 5 generations, half ass wiped it and left paint there. So they KNEW they'd gotten it there and not only didn't try to clean it, they didn't even have to courtesy to mention it. In fact, just two days ago, I found my window curtain wadded up and stuffed into the bottom of a laundry hamper, with paint specks all over it, completely ruined. Grout is crumbling. Reporting to BBB.

From the owner: Property damage is stressful, and fast help matters. Rainbow International of Las Cruces provides…read moreprofessional restoration services as a trusted restoration company, helping homes and businesses recover from water damage, fire and smoke damage, mold, and other emergencies. We guide you through the process with clear communication, careful cleanup, and restoration work you can rely on. Proud to be a Neighborly company. Contact us to schedule an assessment.

We were without water for 3 days due to a leak under the house going to our kitchen sink. Called a…read morefew places and they didn't have openings until later in the month. Roto-Rooter, Anthony, came out that day! He took a look as told me that he had to bring a helper to get into the tight crawlspace (I don't blame him, it was tight for my son and I). Scheduled me for the next morning. They came and got to work. Tyler was awesome! He got dirty from crawling under the house but got the work done in no time at all. Very happy they were able to come out so quickly after my home warranty failed to get their contractors out over the holiday weekend.

This review is regarding the office staff and their claim for 24/7 coverage. Had 2 brand new…read moretoilets installed, the technician professional and completed the job in a timely manner. He said the job was guaranteed a month. In the middle of the night I found that the toilet was leaking. I called at 7, 8 and then got hold of an admin at 8:15. She was rude, she had just gotten to work so needed a min. and informed me no one could come out until 3pm. I just paid $900 for a service, Not sure about anyone else-but I cannot stay home from work for 2 days to have a toilet changed out. I asked to speak with the foreman or office manager-tentatively they said someone could be out between 8:30 and 9. We'll See. While I am sure they want to get everything right the first time-seems like they should Have time for rework or emergencies. We've used them for years-I was surprised by the lack of polite customer service.

Clean air ducts. Good and thorough. Work done in a timely manner. Very courteous and efficient…read more Price was vey reasonable.

Absolutely terrible service. I scheduled an appointment for last weekend for them to clean the…read moresaltillo tile in the bathroom. I was specific with the dispatcher. They have you wait around for five hours, then the guy shows up, and he informs me that he didn't know what he was supposed to do, didn't know it was saltillo tile, and he didn't have the right equipment for the job. Fine, rescheduled for today. Again, waiting around for five hours. at 11:45, they still haven't shown up. I call the office, and I get the run around. They tell me that the crew is busy with a big job and will be at least two hours late. Did I want to reschedule. I was furious. Why didn't they call me? I finally track down the manager, who is making excuses for the crew. One of the guys didn't show because his wife went into labor. Why do I care? He didn't go into labor. Why didn't he call me? Then he's making excuses for last weekend and explaining that cleaning saltillo tile involves a difference process. Why do I care? I told them what I needed. Horrible experience, and the work they did was mediocre at best. Do not use this franchise. Absolutely terrible service.

USAA recommended this company to repair our roof and it was the most frustrating experience. Jeff…read moreNEVER returns phone calls and does not do what he says he will. He did not communicate with the roofer as what was to be done which resulted in a delay and another roofer having to come complete the work. We were just having some damage fixed-not a whole roof replaced and yet it took 1 1/2 months. Steer clear of this company!!!

This company is the worst! They sent a guy named Roberto who was rude, arrogant, & unprofessional…read morewith no manners whatsoever! He questioned our needs & what we wanted! He did not meet standards on being able to deal with customers, much less understand his job! Worst person to deal with in getting what you want! At the end, he stated he didn't want to deal with customers or even bother being there!! Would not recommend this company or its employees! I give them a rating if 0!! Dina, a very unsatisfied customer

I called a few days ago, and he was able to schedule me quickly. He arrived on time, completed the…read morejob efficiently, and cleaned three rooms. The house smells amazing, and there was no strong chemical odor at all. He was very kind, professional, and provided excellent service. Would highly recommend.

This company really did a beautiful job cleaning my bedroom carpets and my couch. The stains and…read moreodors (My dog peed on my couch ) were completely eliminated. Better than the job that they did for me was the company's philosophy, mission and care for the community. I was very impressed and touched by their belief in charity and connection with their neighbors. I dealt with Judaah C. who has been with the company for over a year now. I found him on the Nextdoor App and he is a fine young man. He was a gentleman, clean and respectful of my home and he cleaned up after himself. I highly recommend Judaah and his crew for carpet and upholstery cleaning.