Sun City Plumbing & Heating has exceeded my expectations once again! From the office staff to the…read moreestimator and plumbers, every person I interacted with was outstanding. I had a challenging situation with a historic home that needed a new water main, complicated by a century of modifications to the old line. Jack went above and beyond to help troubleshoot and map out the intricate layout of the lines running to and under the home. With my background in construction, architecture, and engineering, I appreciated Jack's expertise in helping me understand this complex system, ultimately getting the water lines replaced and adding a filtration system with plans for future work. The communication throughout--from the initial estimate to the completion of the job--was phenomenal, even while I was managing the project remotely. This is the second time I've hired Sun City Plumbing & Heating, and it certainly won't be the last for my properties in my hometown of Las Cruces. Their workmanship and customer service are truly top-notch!

Sun City did a great job getting my HVAC system working on point. My unit was running with the…read moreblower going out. The team was able to contact the supply company and get the motor replaced at no cost to me! I will use the company from now on! Thank you Manager Jose, Office manager Michele and tech Michael Estrada for great service!

Manny was here the very next morning and quickly fixed garbage disposal (full replacement) and the…read morerunning toilet in guest bath. He was professional, fast, and very good. All repairs complete and everything working way better after his repairs. Will not hesitate to seek his help in the future.

After experiencing backed up drains on a Saturday afternoon and being completely unable to find any…read moreemergency plumbing services, I was connected to Mountain Sky through Yelp. Manny at Mountain Sky reached out to me and arrived only an hour or so later. He had the drain cleared in about 1/2 hour. The charge was incredibly reasonable. I will only use Mountain Sky in the future for plumbing issues!

Our shower faucet broke on a Friday, requiring us to shut down our water. I called 4 plumbers and…read morethey were booked. A&J was able to fit us into their schedule. Justin showed within time stated, and was fast and knowledgeable on our faucet replacement. He even was able to salvage our tile to replace on the shower wall. Would definitely call them again

A & J plumbing for the win! Tony has been to the house on several occasions. Always quality work…read moreat a reasonable price. I would highly recommend.

Had a clogged sewer line and they responded quickly. Very knowledgeable and their pricing was…read morefair. Would definitely call them again if needed. Great customer service.

This is an update to my review. Flowpipe Plumbing contacted me after my initial review, and we…read morescheduled a future appointment. However, by the time the appointment arrived, I no longer needed their services because I had to use a different service that had the necessary equipment to fix my plumbing issue.

Tech shows up an hour early then says everything on our water heater is connected wrong including…read morethe gas line and that he would have to bring it up to code. Then says he would need to talk to his boss and leaves. Never calls back or shows back up. Mind you all I called for was to add a water supply line to our new refrigerator! Pretty straight forward our water heater is located in the kitchen next to the fridge and is very easily accessible to work on. Wtf is wrong with people?!? SOOOO UNPROFESSIONAL! I would be fine with bringing up to code and actually anticipated that. The issue with your service was the lack of professionalism and no response after we were told he would get back to us. No one likes to be left hanging especially when you're told there is an issue with how the gas line on your water heater was connected.

Jeff, I appreciate…read morethe formal quote. However, I did not appreciate the blatant disrespect you displayed on the phone. Yes, I should have obtained a formal quote from Brittany when I spoke with her, that was my mistake. The only thing I was asking from your team was if you'd be willing to work with me on the price (because I worked my quote to the client based on Brittany's quote). If you are not able to lower your price, that is completely understandable - we all have to make money, and you're not running a charity. But there is a proper way to communicate with someone. It's unfortunate that you felt the need to expel your day's frustrations on a potential customer. I was nothing but kind and respectful when speaking with you and Natalia - I never demanded anything from you or your company - you assumed I did - I simply asked if it was possible to work with me. You mentioned you record all calls, please take the time to review today's conversation. I remember having a very pleasant and smooth transaction the last time I worked with your company, which is why I reached out last week. I really hope your day gets better. Please, for the sake of your business, do not speak or treat your customers the way you've done to me.

My water heater started leaking and I called several plumbers.......Snell's came out that day…read morechecked out the problem and it was fixed the next day . The service was professional and neat. Price was about right but the quality of service was excellent, and that was what was important to me . Great job Snell's !

Went to yelp to find an HVAC service company as we are new to LC. Air Max was well rated. After…read moreleaving a message for routine A/C service, no one could be bothered to call me back...they are not the only ones who didn't. Pretty clear that unless you have an emergency situation or a potential problem, you are not important enough to respond to.

Highly recommend this company for their professional and top quality service! They did great work…read moregetting my air conditioner working again. They were able to replace the parts needed and it runs great again. I will definitely call on them again the future.

Hector picked up the work order for my house and three days later came by to tell me that he…read moredoesn't want to do the work after all. This was after the second rescheduling. He said he knew he didnt want to do the work the day before but he just decided it would be ok to have my family wait days in 100° heat to tell me that. I went and bought the parts myself and took a day off work to do repairs myself. Highly not recommended!!

We were without water for 3 days due to a leak under the house going to our kitchen sink. Called a…read morefew places and they didn't have openings until later in the month. Roto-Rooter, Anthony, came out that day! He took a look as told me that he had to bring a helper to get into the tight crawlspace (I don't blame him, it was tight for my son and I). Scheduled me for the next morning. They came and got to work. Tyler was awesome! He got dirty from crawling under the house but got the work done in no time at all. Very happy they were able to come out so quickly after my home warranty failed to get their contractors out over the holiday weekend.

This review is regarding the office staff and their claim for 24/7 coverage. Had 2 brand new…read moretoilets installed, the technician professional and completed the job in a timely manner. He said the job was guaranteed a month. In the middle of the night I found that the toilet was leaking. I called at 7, 8 and then got hold of an admin at 8:15. She was rude, she had just gotten to work so needed a min. and informed me no one could come out until 3pm. I just paid $900 for a service, Not sure about anyone else-but I cannot stay home from work for 2 days to have a toilet changed out. I asked to speak with the foreman or office manager-tentatively they said someone could be out between 8:30 and 9. We'll See. While I am sure they want to get everything right the first time-seems like they should Have time for rework or emergencies. We've used them for years-I was surprised by the lack of polite customer service.

Worth noting to be aware of credit card fees, and nondisclosed charges from the Las Cruces…read moreRoto-Rooter office. Our services were completed in August- paid in full - receipt, zero balance. Months later, in October received a paper bill for $16.00 indicating "online scheduling services." Called the Las Cruces ROTO office for an explanation and told... "I don't know why they charge for that, we are a 'national company' and we get charged." Asked, if the fee was disclosed and very casually told..."No, the fee was not disclosed." Asked for the fee to be removed and told..."I can't, we are a national company." Nope, not using this 'National Company' ever again.

This team is always quick to respond, courteous, and friendly. Their work has always been very…read morethorough, with appropriate recommendations for preventing the problem in the future, or upgrading a part for improved reliability. This company has done everything from installing toilets and faucets to replacing the 50 year old sewer pipe between the house and the street. I would not hesitate to hire them again.