Their was some recent damage on the roof in the garage area of my parents house in Alamogordo, NM. The rest of the house was dry and has had no other visible damage for the last several years.
On 11/1/15 my parents signed a contract A Plus Exteriors to repair the roof and paid a $5000 deposit.
Approximately, 2 weeks after signing the contract and paying the deposit, workers showed up to start the job.
The workers started the demolition work to remove the existing roof.
Within a few hours of starting the job, a supervisor from A Plus Exteriors told the workers to stop because they had not obtained the necessary permits.
The crew stopped demolition work immediately and left the roof as it was.
Almost 2 weeks had past since they stopped work and my parents had not heard back from A Plus Exteriors about when they would return to finish the job.
From 11/25/15 through the weekend, there was quite a bit of rain.
Because A Plus didn't come back to finish the job, or at least patch up the holes they created, 3 rooms in the house are soaked with water, ruining the carpet, the ceiling in the living room is literally falling down, and the water is creeping up the walls from the floor.
We contacted the supervisor for the job on 11/27/15 (the day after Thanksgiving). He told us that someone would be there that day to patch it up.
No one from A Plus Exteriors came on 11/27/15. It continued to rain that day.
On 11/28/15, we contacted the offices of A Plus Exteriors and the supervisor for the job. When asked why no one had come to patch the holes they made, their answer was "I don't know." Both told us that someone would come to patch it up later that day. No one from A Plus Exteriors came later that day. It continued to rain.
Unfortunately, my elderly step father,who has mobility issues from a hip replacement surgery, was not able to assist in clearing the rooms. My mother and I were left to clean up the mess.
I give A Plus Exteriors one star for making this a memorable Thanksgiving. read more