Beware! Kayla's crew damaged items in our home while cleaning, and Kayla would not accept responsibility for the damaged items. Her employee scraped the kitchen cabinets above our stove with a scraping implement that removed the finish, and they also poured or squirted some sort of liquid in our sink that stained the metal. Kayla's "solution" to damaging our cabinets was to send to our home the father of one of her employees, who is some sort of handyman but does not know how to finish cabinets. He said that there was no way he could repair the damage properly and match the color of our custom cabinets. Instead, we ended up having to hire a cabinet company to sand and refinish our cabinets, and when we tried to discuss with Kayla that her company was responsible for covering the cost of the cabinet repair, she refused. She actually told me that we could afford to pay for the repair, and she couldn't, so we should be the ones to pay. She also said that I should sue her employee to try to recoup our cost. Then she hung up on me. We also haven't been able to remove the stain from our sink and are just hoping it will fade over time.
In addition, she bills by the hour, and her crew did not stick to the list of cleaning priorities that I provided. They instead did unnecessary and unrequested things first, such as organize our 10-year-old son's desk, rather than prioritizing cleaning the floors first as requested. This resulted in the cleaning taking more time than we agreed to pay for, and we were billed for the extra time. read more