Sal Alvarez did an excellent job cleaning our carpets. He is probably the best we have had. Today when he left the carpet looked new again. Sal also suggested the protection for the carpet which is a very smart idea. He is an important person to keep at Zerorez. He is professional, very personable, organized, efficient, and a pleasure to have in my home. Thank you Sal for the excellent carpet cleaning today. read more

Beware! They are quick to try and get you scheduled and dated without a proper quote and when pressed about it, it's on you to ask the questions that might have some hidden fees.. otherwise you find out after they come and lured you with Sunk Cost Fallacy tactics aka they show up and you've already committed your time for the cleaning so you just do it. Only when I asked these questions, extra chargers were brought up: - Square footage is more than 200sqft? (Ours was 210sqft) Thats an extra $50 - Oh, not on the first floor, thats another $50 for "mobility cleaning" - Oh, you might have a stain to address (our home is pretty clean, and we were only wanted a fresh carpet for a newborn on the way - was just asking how they remove stains). Yet another $50. This would be on top of whatever special they had 3 rooms for $135. This was all my own questioning to them to get a quote, not the other way around either. Otherwise, they would've showed up, and then hit us with these hidden fees. Bonus was after I said thanks, I'll call if I am interested. Their cleaner called that morning saying they would arrive at 8AM as if the appointment was already confirmed. read more

Very much a bait and switch company. Attempted to get a carpet cleaning however wanted to call around for quotes. Somehow I spoke to this company at 3 different times and each person tacked on some new "fee" the previous person did not mention. Be weary that your "$135" special will quickly be $200 once the technician shows up read more

Very good professional company. Quick response both on the phone and text. Excellent pricing compared to all other local providers. They provide the same service for grout cleaning and tile cleaning as all other providers at a lower cost. Did an excellent job at grout cleaning, looked as good as new after the cleaning. The service person was punctual and courteous. Overall a A+ experience. Would use their service again in future and would recommend it to anyone looking for floor cleaning. read more

WHAT A SCAM!!!!! The guy showed up for a 3 room special cleaning and IMMEDIATELY began upsetting.EVERYTHING was extra and wouldn't promise to get spots out even though that was extra. Each stair was an additional $8.00. My $119.00 3 room special became $300!!! BEWARE. read more

I've tried other carpet cleaners, and ended up unsatisfied. I found Zerorez about 15 years ago, and have been happy ever since. They stand behind their guarantee. And Sal always does a good job cleaning our carpets. read more

They still didn't clean any urine and the smell got worse after they sent another technician, Will, out. I had to pay an extra $140 for two gallons of the urine enzyme liquid that they didn't even use. They just used soap and water. Shame on this company. They tried to send another man out but he was late so I canceled. They say they are going to refund me my $140 but I don't have much faith. read more

Zerorez Irvine Carpet Cleaning - Carpet Cleaning Near Me - Irvine, California

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Zerorez cleaned my Carpet and a day later I spilled a full cup of coffee on my white carpet. Called Sal and her was back out the next day. Not sure how to post the before and after but my carpet is perfect again. They patented system is the answers. No soap residue. Sal is the best and so is Zerorez. read more

We have been using Zerorez for carpet and furniture cleaning. The process is great in that you don't find the lasting residue from the cleaning supplies as it is all water based. I just called them out after 5 years from our last cleaning, and not because the carpets were soiled, but because our dog passed away, and I was thoroughly cleaning the house of all dog fur and residue. They also cleaned our floor rugs.....blacks look black, and whites are shiny white. The staff is always on time, courteous, and helpful with extra questions. read more

I have a high pile Mohawk carpet that is about 6 yrs old. The high traffic paths were looking darker than the rest of the carpet. Marcel from Zerorez showed up right on time, protected all my hardwood and walls from the hoses and cleaned my carpet beautifully. He did 4 rooms and 2 hallways. I could not be happier. read more

This company was recommended to me by a co worker. I was initially attracted to the fact that they use little to no chemicals in their carpet cleaning; however, since my carpet is 12 years old after the cleaning was done there are still stains in the high traffic areas. Christopher S was the technician that provided the service and he was excellent, efficient, and came right around 8am at the beginning of the appointment window (8-10am) so this review doesn't reflect the service he provided. As for the value of the services, I felt that it was pricey for their type of carpet cleaning. I paid roughly 350.00 for three rooms including a 25.00 fee for them to bring a portable unit since I live in an apartment complex in case they could not park in front of my building (fortunately Christopher did); however, they were able to use their regular unit out of their van yet still charged me the 25.00 portable unit fee and a 25.00 "set up fee". Also, Christopher recommended the post treatment protective spray which will help prolong the carpet getting dirty faster and that service was 90.00 which I felt was too steep. Unfortunately, I realize since my carpet is old I am going to have my carpet cleaned again (this time with a deep chemical cleaning) to obtain the results that I want. I wouldn't recommend Zerorez if you have older carpet with high traffic areas and/or stains; however, if you have new or newer carpet with no high traffic areas nor stains I am sure they will suffice. read more

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I scheduled a sofa cleaning with this company, expecting a routine, professional service. When the technician arrived, I moved to my kitchen area and let him know that I would be in the same room or nearby while he worked. This is simply my personal comfort level when anyone is working in my home. The technician became visibly offended, saying he "knows how to do his job" and didn't want anyone watching him. I explained that I was not "watching" him, but that I do not feel comfortable with strangers working alone in my living room without me being present for my own safety. In response to this he ended up getting frustrated and offended and leaving in a huff with his supplies. I found this response very unprofessional and unsettling. A customer should never be pressured to leave their own living space during a service appointment. This experience made me feel unsafe, and I would not use this company again. The response from the company when I informed them of what happened was passive and dismissive. read more

We have used Zerorez twice this month. Our first cleaning was an emergency and Jason Dove was our technician. He called prior to coming and was on time. Excellent job. A second cleaning was scheduled requesting Jason. Jason again called but with good news. He had a cancellation and could come earlier. He was again respectful of our home and did another outstanding job. This is our go to company and Jason is our go to technician. read more

I'm not real happy I received a coupon in the mail for $50 for a room to clean the carpet. My wife called to set up an appointment and we have a 660 square-foot room but there's a built-in sofa that covers 100 ft.² of it and there's several built-ins that cover another 60 ft.² so it's only about 500 ft.² total. The $50 coupon was going to cost us $166 . If this is our introductory offer to try and win customers, I am a little bit less than pleased with the response . read more

My technician, Will, was very friendly and he did a great job cleaning my carpets. They were in rough shape, but they look fantastic now. I am very happy with the results! The price was very reasonable considering the amount of work performed. read more

Do Not Use... these guys cleaned my carpet 6 months ago and started contacting me last week - telling me that when they started clo their books they realized my check didn't go thru- gave me a check number etc. I have told them 3 times now that I didn't pay them by check- paid by credit card and charge cleared. I feel like i am being scammed. read more

Jeremy was great! Very nice...he went the extra mile to make our carpets clean. Pricing was perfect and the entire service was very easy. I will use Zerorez again for sure. Stop reading and call Zerorez now!! You will be super stoked...like Tommy's Chili stoked! read more

I don't have before, and after pics, but believe me when I tell you, these two carpets were soaked with pet urine stains just a few days ago. I thought the problem was unfixable, but thanks to Zero Rez and Jason, here. I am with carpets like new! I highly recommend this company. Super professional, nice, and worth the money. read more

Zerorez Irvine Carpet Cleaning - This carpet was soaked with dark pet urine stains just a few days ago. - Carpet Cleaning Near Me - Irvine, California

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zerorez does the best carpet cleaning I have ever used. because of this, we have used them for over 25 years. they are always on time and their technicians strive to do a great job read more

Maurice did an amazing job! He called ahead, was right on time. He was very thorough, the carpet looks great. I've used Zerorez before and they always do a fantastic job read more

Another excellent experience with ZeroRez carpet cleaning. My carpet looks fantastic! Their rep was a joy to work with. He was on time, respectful of my home and pleasant. I highly recommend this company. read more

Zerorez cleaned all our carpet and 4 sofas recently. They did a great job! Very happy with the process and the professionalism of the technicians. read more

Had the best experience with Zerorez! Brendan did a great job, was professional and answered all my questions/concerns. Great prices and they really just made the whole process so easy! read more

Julio Castro was my techinician at Zerorez, and he did a wonderful job. He worked so hard and quickly to get my carpet and tile floors cleaned. He did an excellent job cleaning all the tile in the bathroom and kitchen and even got marks off my sofa. Julio's customer service was above and beyond. I will use Zerorez for all my future projects. The pricing was also reasonable given all that was done. read more

Great experience! An appointment was available within 4 days of accessing the website to make the appointment and the price was reasonable. The friendly and informative technician explained the process and answered my questions. The cleaning went very fast and I am happy with the results. I will use Zerorez again! read more

Zerorez did not do a great job, when I called they were not helpful and they would not let me speak to the manager. Very dissatisfied with the their work and customer service. I would not recommend. read more

Fantastic results at a fair price. The guy who showed up was very courteous and professional. Will be returning to Zerorez as needed! read more

Horrible. I had scheduled a appointment, they never came. Said they called which they didn't and said they knocked on the door which they didn't. I had moved all my furniture, m9ved my scheduled around just to be lied too. I would not recommend them. read more

Be carful for a bait and switch! I received a text message, was given a quote and then was told that was for a different area after I had put in the zip code and the only one I have ever used. They ended up wanting to charge me more than additional $200! It was a bait and switch, I was given information based on my zip code and when I was ready to schedule I was transferred to different office. This was not my error. The discount was for about$50 which still was an additional $150 from my original quote that I have in writing. read more

Zerorez got my voicemail on a Holiday and called me by the afternoon. They expedited an early morning service for me, and my technician - I believe his name was Sal - couldn't have been sweeter or more communicative. Service was excellent and speedy - took just under 90 minutes for two rooms, a small hallway and stairs - and he left me with a grip of shoe covers to get me through the day. Despite the foible, all was rectified and therefore forgiven, and I will continue to use Zerorez annually for squeaky clean carpets. Can't help but think that Yelp had something to do with it ;) 5/31/2020, 1/5 Stars - Three weeks ago, I booked an appointment for Memorial Day. Surprised they'd be open, but I knew I'd be home, and I had family coming to visit later in the week. I rescheduled my regular housekeeping cadence so that we could have our carpets cleaned on this day instead. I expedited some construction in the home in order to take advantage of the cleaning. I have multiple emails confirming my service on this day, 5/31/2021. ...and I totally got blown off. Seems the left hand doesn't know what the right hand is doing; in this analogy, the left hand is their website and the right hand is their service providers. I have had communication issues with zerorez in the past, but this one takes the cake. This took a lot of planning, and a cold blow-off on a holiday was unnecessary and completely avoidable. Am I allowed to also impose a last-minute cancellation fee? I won't be coming back. read more

Zerorez Irvine Carpet Cleaning - Carpet Cleaning Near Me - Irvine, California

I used Zerorez for my upstairs bedroom carpet and stairs. The service provided was excellent . The vote is still out on how clean the carpet has remained . It was not terribly soiled and gets little wear and tear. Still evaluating the resoiling. read more

We had a great experience with Zerorez! We have used other companies, but they're the best. Jeff did our carpets and then came back two weeks later to do our white Pottery Barn couch. Super amazed how everything came out so clean. Dried fast, no sticky residue. Will definitely use again! read more

Sal was very professional and took care of some spots that I was very concerned about. The carpet cleaning went quite well and in a timely manner. The price was in line with other companies, but I was very confident, that with all of the five star reviews I read about this company, they would do a great job, and I was correct. They did a great job. read more

Excellent company! It was easy to set up an appointment. The Technician was pleasant, prompt and courteous. He did an excellent job cleaning the carpets and being mindful of protecting the legs of furniture and the walls as he wound his hoses around to the carpeted areas. Highly recommend ZeroRez! A++ read more

The team at Zerorez is terrific and scheduling was easy. The old, worn and stained carpet has new life now, and we thank the professional staff at Zerorez for their hard work! Happy to give referrals. 5 stars! read more

I have used Zerorez for a number of years, actually over 9 years. The company has excellent technicians who listen to your questions and concerns. They make appropriate suggestions for the best cleaning experience. My most recent technician was Jorge. Excellent service. Jorge was on time, professional, personable, listening intently to my questions and provided experienced advice. The quote given over the phone was reasonable for the service I wanted. (I actually added an additional service, also fairly priced). The fact that they use no harsh chemicals is also a winning factor. The bottom line, Zerorez is my go-to for floor care and upholstery care needs. read more

This company provides excellent results and is extremely thorough. We've been using them for almost a decade and will continue to do so. Not only are the carpets practically restored to brand new, the customer service is beyond extraordinary. We haven't priced them against others for awhile because we know what we're getting, but even if it's more expensive we'll pay it because it's worth every cent. I hope they stay in business forever. read more

Great Service! Brandon, our technician did an excellent job! 100% recommended!!! This is our second time cleaning our carpets with them! Like new carpets!!! read more

Zerorez Irvine Carpet Cleaning - Carpet Cleaning Near Me - Irvine, California

Technician was on time and polite. Carpet was cleaned quickly and carefully. Price was as quoted and there was no mess left.

Have been a returning customer for 4 years and have not had a single problem or complaint. Matt H. is the best, he is professional, courteous, knowledgeable, and experienced. Matt has always done a fantastic job on my carpets; he even gave me a bottle of Zerorez Spot Remover and tips on how to spot clean high traffic area in between the yearly cleanings. Matt's customer service is just as exceptional, on my most recent cleaning, I had some questions pertaining to my carpets warranty, Matt immediately got on the phone with his office, got an answer for me and took the time to go over the carpet warranty with me prior to starting the job. My carpets look amazing. Thank you, Matt, you're the BEST! read more