On 09.22.25 at approximately 10:00 p.m. EST, I accidentally dropped my phone face down on a hard,…read moredry floor, which cracked the screen. Around 11:00 p.m., I attempted to file an insurance claim through the Xfinity app, but the process would not complete. Since I did not have access to a computer, I contacted Assurant via chat to get the claim started. That interaction was extremely frustrating. The agent was impatient, unkind, and ultimately gave me incorrect information by telling me I could go to an Xfinity store for repairs. Later, I received an email directly from Assurant stating that my repair location was Batteries Plus on Pipestone and providing a link to set an appointment. Because half of my phone screen was not functioning, I could not use the link to schedule. I decided to go to Batteries Plus in person the next morning around 9:00 a.m. I provided the staff member with my claim number and explained why I did not have an appointment. Her response was dismissive and inappropriate. After I explained, she asked why I didn't use a computer and remarked, "Most people have computers at home." This comment was unnecessary and unprofessional. She then told me that no technician would be available until 11:00 a.m. and that I should return around noon. This made me question the point of requiring an appointment if staffing is not aligned with service availability. While another employee arrived, I overheard her whispering in the back, including the comment, "I'm just trying to help her," in a snarky tone. There was additional confusion when my claim showed under my ex-husband's name, even though my account should have been fully updated into my name years ago. This ongoing issue continues to cause unnecessary obstacles whenever I need service. When I returned after noon to pick up my phone, a different staff member rushed me through without explanation. I later discovered that a screen protector had been applied to my phone without my consent. Regardless of the waived deductible, this is an unauthorized modification to my device. I do not use screen protectors, as they are ineffective on curved screens and break easily. To summarize, I experienced: Stress and misinformation during the claim setup with Assurant. Disrespectful and dismissive comments from Batteries Plus staff. Lack of professionalism, including whispering about me within earshot. Continued account mismanagement, with my ex's name still tied to the claim. An unauthorized modification to my device without consent. This experience was unnecessarily stressful, and I hope it is addressed so no other customer has to go through the same.

Came in on a random Monday morning with my phone (iphone 12) refusing to turn on after a rough fall…read moreonto wood floors. Two kind workers greeted me as I came in and I was quickly helped by one of them. She examined my phone and was honest in saying she wouldn't know exactly what I would have to have fixed until she opened it up. I answered a few questions, signed a document, and got a call just over an hour later letting me know my phone was ready. The repair was much cheaper and faster than I had expected, making me happy with my choice in going to this business. Would definitely recommend to anyone needing a repair. Thank you Heather!

I am so happy someone sent me here for a watch battery. The service was fast and friendly. My…read morehusband apparently has a hard watch to replace the battery in. This was my 3rd stop today. They had no hesitation in taking the watch and changing the battery. The jewelry store I bought it from won't touch it ( not one of my stops, I'll never buy anything from them again). Anyhow, they have every kind of battery you may need. Check them them out, you won't be disappointed. They're right by Sweetwater Donuts, another plus;)

Everything is great about this store on Stadium Dr in Kalamazoo, a huge selection of every type and…read moresize of batteries, along with products that use their batteries! (Except a car that is, LOL!) Now add helpful and very nice employees, that will show what you are looking for, or a similar one that you can state it is the one or isn't the one you weee looking for! Then they will confirm they have it or do not? What more could you ask for in a store that sells batteries of every type for whatever you will be using them for! A huge shout out to Interstate Batteries at this location!!! Thank you so much Interstate, and now that we live 12 miles away from here, we still do not hesitate to drive here, unless we need a AA or AAA battery we can purchase anywhere from almost any store that sells these, the special ones we do not know even where to look for let alone find one, this is our store to come to although it is 25 minutes from our home in Vicksburg Mi?

Chris , the Asst. manager, was very helpful and accommodating during an otherwise frustrating…read moreprocess of car repair! Strongly recommended for the customer service, and willingness to resolve your car issues . Thanks a bunch !!

Sold a part that i had warranted in wasted time driving there and now am down my work truck for who…read moreknows how long now straight bs

I would like to say how much I appreciate Aaron who is always friendly, but most of all…read moreknowledgeable - it is nice to be able to be treated with a nice smile and feel confident in the service

Stopped by for a lawnmower battery and was helped cheerfully and quickly. I have gotten UPS…read morebatteries here before too nice folk and very helpful. They also do phone repairs here as well.

In these times it seems that customer service is rare. Companies set up loyalty rewards or…read morecontracts in order to get people to buy their products. Well Batteries plus is the exception to the rule. I walk in as I was having trouble with my phone. A young guy who looked as if he was 12 came to the desk to ask me what he could do...I told him my phone is not even a year old and it was charging right. He looks at the phone then looked at me and said we don't work on Google phones...ughhh but he offered to take to the back and clean the port. No guarantees...needless to say he fixed it and only charged me $10 Highly recommend this place.

Went to get a new battery and screen for an iPhone, all seemed fine. Got home and the home button…read moreon the phone doesn't work. I took it back, explained, etc. The tech was very understanding and agreed to make it right - a few hours later they called and said the home button broke during repair. Fine, accidents happen. We went over a few options, which seemed pretty reasonable, and we ended up asking them to just refund the screen cost and move the new battery to my wife's phone, which also needed a new one. Not the best, but given the circumstances, something we were willing to work with. We came back after the second round of repair was complete... And after getting home noticed new damage to the screen in my wife's phone (the corner is now lighter than the rest, with a nice streak down to the middle). I'm honestly not sure I want to go back to the same place for yet another repair even if it's free. 4 stars for customer service, 1 star for technical ability. 5 stars for speed of service, but if it isn't good work, does speed matter?

I have always recieved good service here. I was in today for deep cell 12v batteries. Therea a…read moreshortage due to shipping/ covid so pickings almost everywhere are slim. The counterguy found a a pair in the series size i need....before I could make a.move he had both of them in eitjer hand and lugged them to my truck....I hadnt even paid for them yet. Theyve been great chasing down parts when I come on waving a tiny battery for a key fob or a wierd bulb for a trailer.

Alex provided the kind of intelligent and common sense customer service I forgot existed. Between…read morethe hour spent online with Apple and the dismissive attitude from Best Buy Alex was able to correctly diagnose the issue I had with my iPhone, and saved me money because the scripted response I received from Apple online would have had me buy a unneeded new battery. Best Buy wouldn't even ask questions, look or TOUCH my phone even though I had made an appointment, just wanted me to leave my phone for 3 days....who does that? CANNOT RECOMMEND ALEX AND BATTERIES PLUS ENOUGH

I think my first time using this location will be my only time. I was on the hunt recently to…read moreupgrade the rechargeable batteries in some karaoke mics. Figured the *battery specialty store* would be my ticket to happier singing! Here's how it all went. First visit: I'm waiting my turn in line listening to a disgruntled customer in front of me explain his situation before leaving in apparent frustration. When it came to my turn I was asked to return when a different employee who had better knowledge of my particular batteries. Okay, I suppose that happens. No big deal. First return visit: I'm waiting my turn in line listening to a different disgruntled customer plead her case before leaving in apparent frustration. (I'm thinking, "That's odd--why do folks here seem to be so unhappy?") When I reached the counter I showed the current mic batteries to the service agent so that the proper batteries could be found. I was told the upgrades I needed could be ordered, and they'd arrive by Friday. So, I ordered the batteries and headed home with wonderful anticipation. My Friday visit: I return to pick up the batteries only to find that the wrong variety had been ordered. Oof. I gave up and sought help elsewhere. C'mon, gang. You're the battery specialists. I know you've got a better one in you.

Not knowledgeable about load testing and draw. Very disappointing. Tried to talk to them about…read morebattery loads , etc. They don't care or can't comprehend. Never again.

Stopped by to see if they could change my headlight as I went to autozone and they told me they…read morecouldn't change it. Eddy told me in less than 5 mins that he could change it. Took him not even 5mins to change both of my headlights, which I appreciate so much.

The store manager went absolutely above and beyond today to help me. I have spent the last 3 weeks…read moretrying to get my car to a point I wouldn't have to worry anymore. In just one hours time he turned all my worry into a fix and got my car up and running. I have never been treated so well by someone I don't even know. I will never go anywhere else for any mechanical needs. If you see this thank you so much - Angel