While traveling to GA we made the mistake of stopping at this Sonic for a drink and burger. Pulled…read moreinto a stall and it had a sign that it wasn't working. Pulled into another and pressed the button to order, the sign indicated to wait, well about 10-15 minutes went by and I decided to go to the door and see what the hold up was. The lady inside immediately yelled to get out that I wasn't allowed inside, I wasn't even in, just pushed the door open. I asked when I'd be waited on to order, she said the stalls aren't working. Well why not put some dang signs up. Anyway like a fool I drove around to the drive thru, needless to say there was three vehicles already in line, my wife wanted some tea and a burger so we waited, didn't know it'd take that long, but it was a while. Anyway finally placed and order, then waited some more. When we got our food we looked in the bag, and had two burgers and order of fries, so we hit the road. Wife gives me my burger, it was cold and the cheese wasn't even melted the least bit, I ordered one with no onion and you could clearly taste that onion was on it but removed, wife's burger was cold as well. At least the fries were hot, the root beer was good, the tea sucked and got poured out. Horrible Sonic, probably the worst one I've ever been to. Don't stop here, this place needs to close or a new manager. Absolutely terrible.

I give this place zero stars! Very POOR Customer Service!!! I went there last night at 8:40pm…read more Stayed until 9:10 pm. They never took our order even though I pushed the red order button 4 different times. Ended up going to Culver'. We were in and out with our order in no time. I'd give Culver's 5 stars. Sonic drive in on Summerville rd in phenix city is trash do not go there!

Burgers were delicious I had the mushroom swiss and my husband had the deluxe. Both were delicious…read moreand hot. The fries were hot and crispy but soft inside. Service was excellent and fast, Keep up the work store #734

Great service, nice staff. First time trying this place out. I was surprised prob the best fast…read morefood burger I've had. Didn't feel bad after I ate it. Didn't have that very greasy feel. I'll be back for sure

Cold food. Not just the fries. Everything. How is that possible. Cashiers not actively…read morelistening to the order and screwing it up.

Service has always been very prompt. One time I pulled up and the card machine was down and I…read moredidn't have enough cash but they gave me food anyways. I love this Wendy's location. Food is hot and fresh and service is awesome.

Employees where very kind and interactive. The food was really good and I will go back.read more

I can't believe this place has such low stars because the customer service here is always so good,…read moretheir food is always so fresh, and I feel like it stays busy! This is definitely our go to wing place because it's close to our house. We always order the 20 or 30 piece family wing platter in the hot flavor which is super bomb. And an order of large fries. If I'm feeling extra hungry, I order a lamb gyro sandwich and it doesn't disappoint. The only thing is that their Taziki sauce can be a bit too salty at times. Seriously don't let these old one star reviews get in the way of trying this place. It's so good!

Expect an extremely long wait time. The food is horribly prepared. The cooks there are the absolute…read moreworst!

I ordered the beef nachos and they didn't put any beef in it at all. I didn't realize it was that…read moredifficult to put beef in BEEF NACHOS.

Jack's needs to add a surgeon general warning on their food. It's so good every time I eat it I…read morebite my lip.

The only tea urn was in the back by the drive thru. I asked them if they would move the tea and…read morethey said no. I tried to tell them that there were 3 people that were waiting for a refill but nobody would help them so those 3 people gave up and left, but they turned their backs on me in the middle of my sentence and walked off. Now we're going to turn our backs on you and walk off and not come back.

Great sandwich we love this place great service to we will recommend this restaurant to everyoneread more

Excellent food and good service just needs to add cheese to chicken sandwich!!!! Could eat the…read morechicken sandwich every day

My order was incorrect to begin with, the fries were a little too done, and the person over the…read morespeaker wound up having to send someone out for me to repeat everything that was wrong instead of dealing with it.

I pulled up and was trying to place an order. I started with ordering a milkshake. Could not hear…read morewhat the server was saying so she repeated herself "we are cleaning our ice cream machine. I'm sorry and have a nice day". She disconnected and I had to go back and try to get the rest of my order. 10 minutes to get 2 drinks. After waiting someone came to tell me they didn't have grape flavor and ask did I want to change. I won't be back. Terrible. Time is money and this place is a waste of time.

Don't go through the their drive-through on a Saturday night. Ordered wings and things and paid for…read moreextra ranch. Not illegally did I not receive the ranch and Zax sauce (that is supposed to cone with this order), they didn't even include the extra ranch. Not a "mistake", this is apathy (not caring enough about the order or the customer). Get your act together.

My husband and I came through the drive through and made ourselves very CLEAR on what we wanted. We…read moregot a 4 piece chicken with fries and coleslaw. My husband got 6 peace chicken dinner with the same sides I got. We got home and we both had 4 peace chicken dinners. I already have a problem with there over seasoned cold fries with little dried up chicken. My husband called and they left him on hold forever and he called back and they did not answer the phone. What they did is stole the money that we paid for the six piece. If they are in debt and need to steal from others maybe they need to shut their doors. Their food is already overpriced and over cooked. So long thieves.

My order date July 10,2025 my chicken was raw! I waited over 30 minutes for a 8 piece chicken and…read morefries. Customer service was 10/10 but the food was uncooked

Wait long and back door wide open. Employee standing right buy open door to kitchen smoking.read more