Don't go through the their drive-through on a Saturday night. Ordered wings and things and paid for extra ranch. Not illegally did I not receive the ranch and Zax sauce (that is supposed to cone with this order), they didn't even include the extra ranch. Not a "mistake", this is apathy (not caring enough about the order or the customer). Get your act together. read more

My husband and I came through the drive through and made ourselves very CLEAR on what we wanted. We got a 4 piece chicken with fries and coleslaw. My husband got 6 peace chicken dinner with the same sides I got. We got home and we both had 4 peace chicken dinners. I already have a problem with there over seasoned cold fries with little dried up chicken. My husband called and they left him on hold forever and he called back and they did not answer the phone. What they did is stole the money that we paid for the six piece. If they are in debt and need to steal from others maybe they need to shut their doors. Their food is already overpriced and over cooked. So long thieves. read more

Was told to pull up past drive thru window and have now been waiting 20 minutes, had I known this I would have went else where. They close in an hour and it seems like the staff is more concerned with closing than the 5 people waiting on food. read more

Always seems pretty busy and maybe understaffed. Food is good, the place is very nicely decorated.

Overpriced for the children and salads . I buy the salads when I go there which is seldom. People Turing into the business will run you over trying to get it there. read more

Came to this Zaxby's location on 10/22/21 at 9pm. There were about 10 cars in drive thru. Wait time was very reasonable. The customer service was great. The lady at the drive thru window was very nice. Our food was hot and delicious, and everything in our order was correct! Thanks for the great service! read more

went to Zaxby's thinking my order would be right got to work half of my fries aren't even in my to go box with no Zax sauce or ranch kind of disappointed bc I was expecting my sauces read more

THEY DIDNT HAVE MY F***en drink this place sucks a** the chicken is dry af they don't give enough honey mustard 25 cents wow that's stupid this sh*** not even that good read more

Sign says 'seriously good chicken.' That's no lie. Amazingly delicious! Almost took off a star as it's pricey for fast food, but well worth it. Extremely busy for the after church crowd on Sunday but we were in and out in around 30 minutes. We will be regulars. read more

Zaxbys - Front counter - Fast Food Near Me - Phenix City, Alabama

This people are so slow. I try and give them second chances all the time but they always take forever and not to mention the food is ok I mean it is Zaxby's after all read more

Terrible employees for one very rude and the food was very cold and nasty barley got any zaxbys sauce it was only like they didn't put anything but some chicken cheese wasn't even melted and my girlfriend Got Chicken salad but she asked for grilled even the lady asked if she wanted crispy or grilled and she heard my girlfriend say grilled they just put shit together and they need to be closed down or get new employees read more

Terrible food, long drive thru line, rude staff especially the manager. Dirty ladies room and saw roaches when I went inside. Also got food poisoning from eating there. I will not be going back. read more

I went through the drive thru here so I cannot speak to the inside, service or atmosphere. I got the hot wings, but they are anything but hot. The flavor was average but franks red hot or Texas Pete is even better. They were also on the small side which seems to be a trend with wing places lately. My wife got the chicken fingers and fries with their zax sauce or whatever. It was nothing to write home about. Overall, I love buffalo wings and will never go here again cause they just aren't that good. If you want good wings at a great price check out Lemos down 80 read more

Great food and service. Line does get long but seems to move pretty steady. I've always gotten what I have asked for.

i order this on a regular and the past 4 times i've been i paid for an extra ranch and cookies and all 4 times i have not received any of it. read more

I like this place. The service is good and the food is what you would expect from a chain. Stop here before shopping at the Walmart next door. read more

Chicken is good. But the bread is way to greasy.

Went there last night for dinner. THE DRIVE Thru was wrapped around the building and parking lot full. I was unsure how it was going to be. We went in. Only waited a few minutes in line to place our order at the counter with the nice smiling young lady who took our order. We got our food within 5 minutes after the order. Not to bad when adding in how busy they were. The food came out hot and the order was correct. Also the workers there managed to keep the dinning room clean too. We will be back. Great work! read more

I have eaten at the ZAXBY'S restaurant several times. Each time it seems to get worst!!! I purchased a wing meal and everything was burnt. The french fries, chicken, and toast were all burnt. I couldn't believe what I was actually looking at. Now, I know why I was truly rushed away from the drive through window. I have chosen not to eat at the Phenix City, Alabama ZAXBY'S. read more

I frequent this location often and generally have a very pleasant experience. However, today was different. I ordered my usual salad and asked for egg to be added to it. The woman in the drive thru asked if I just wanted to get a different salad then, one that already came with egg. I declined her offer and again stated my order. She became irritated (borderline rude) that I did not choose her option and made it very clear in her words and even more so in her tone. I order the EXACT same thing every time and have never had an issue....I just want an egg added to my salad. Simple as that. Not the best customer service experience to say the least. read more

This Zaxby's has always been a great place to eat! The employees are kind and the orders are correct. The food is also tasty especially my favorite the zalads! read more

Very pitiful place, not even worthy of a star. I have eaten at over 15 different Zaxby's in the southeast and this one is by far the worst. Whoever owns it tries to increase profit margin by reducing the portion size. I went to this location and ordered a Zappetizer Fried White Cheddar Bites. They gave me FOUR little bites and told me that was all that is included in an appetizer. It cost me four bucks. To prove my point for the next three days, I went to three other locations in town and ordered the same thing. The portion was three times bigger. Lesson to Zaxby's owners and Zaxby's executives. If you want to take care of your brand and ensure repeat customers, the quality of your product must always be consistent. This one store has completely soured my view of the Zaxby's brand. WARNING TO ALL: If you like the idea of paying full price for 1/3 of a product this is the place to go. Otherwise...steer clear!!! read more

The staff remembers me and are always super friendly. I never regret going there. The food is awesome and the drive thru can be seen wrapped around the restaurant several nights a week. This should speak volumes for this location! I have never had an offer mixed up or not up to pare. Thank you Zaxby's in Phenix City, Al.! read more

I've been going to this location since it opened. It used to be delicious and rival some of the local chicken resturants. But throughout the years, there has been a huge decrease in quality. The service is less than sub par. The food quality is terrible. 1 out of 5 visits, the food actually tastes like it was made around the time I got there. The other 4 out of 5 visits, the fries are stale or soggy, the chicken is tough and tastes like old grease, and even the portion sizes have been reduced to about half their original size. I actually used to say they have me too many fries. Now, however, I'll be luck to get more than ten. And the chicken fingers seem like they have been cut in half. Too bad the prices aren't cut in half. I'm always disappointed when a family member or friend say they want to eat zaxbys, because I know I'm going to waste my money on barely edible food, that tastes like the person making it is trying to get revenge on me, and spend way too much money. Don't see how this location is still in business. I just came back from zaxbys where the cashier and her "friends" were playing with each other's hair and yelling back and forth to each other. I'm suprised they even noticed I was there. Garbage, even for fast food. read more

Slowest drive threw EVER. And it's not that it's slow once in a while, its every time. You're better off just going inside.

The wings are always under-cooked/fingers over-cooked and the customer service is horrible.