I always forget we have a Zaxby's in Fleming Island. They actually make fantastic salads and the portions are generous, too. The vibe at the drive thru was upbeat and positive. I love that it is so convenient and the service is fast! I'm not sure when their salads got so good, but you can request any of them with grilled chicken instead of fried. Mine was grilled fresh while I waited. The prices were very reasonable @ around $12-13 served in a easy-to-use to-go container. The girls at the window were so helpful in their salad suggestions and outstanding customer service. Shout out to Angela for her salad recommendations and Guliet for those extra salad dressing to go with my greens. I will be a regular customer going forward because of my excellent experience at this location. Kudos! read more

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Chicken sandwich was tough order the grilled and could not eat it. Not sure it was cooked all the way

Food was burnt and over cooked , awful taste and presentation . Couldn't barely eat it read more

Zaxbys - Grilled burnt chicken with fries - Fast Food Near Me - Orange Park, Florida

We came here after seeing advertisements and driving by it several times. I figured it would be worth a try. The service was great, we went through the drive through and no issues with anything. The chicken sandwich and chicken sliders were just ok. I don't see the hype. I would probably eat here again but not something that I would crave. read more

This Zaxbys sucks, they try to upsale you on everything single thing (asking about large size or extra sauce for every single thing ordered), their tenders are always so much smaller than anywhere else, and orders are constantly wrong. Food can be good but it's such a gamble it's not worth it. read more

Yall need to get some decent sized chickens. The price does NOT match these micro tenders. And don't get me started on the entrance to this place. I always curb my tires here. My truck, tires, and rims are all too expensive for that, especially for MICRO TENDIES. read more

Zaxbys is a favorite, great menu. Love the Big Zax Snack! Friendly staff and fast service. This location is very good!

Come Zaxby what happened to your food quality? I understand that food prices have gone up, and your prices have too but this is a shame that you would serve customers food like this. My customer service was ok but the quality of the food that you are serving in a down right disgrace. I sure hope Raisen Cane make it in this area really soon. read more

Zaxbys - Really what happened to the sauce. - Fast Food Near Me - Orange Park, Florida

There is an old saying that these people apparently never heard, "Pigs get fat, Hogs get slaughtered"...$11.60 for a 4 piece chicken tender plate. Almost $3.00 per tender. This place needs to be boycotted until they stop ripping people off. A better suggestion...go across the street to Publix. Their chicken tenders are 2-3x the size and better meat. You will get a choice of 2 sides and Publix portions are 2x the size of Zaxby's and guess what, Publix is about 1/2 the price. Better food, better value. If you are in high school and work here you should consider working some place else where you do not have to rip off your neighbors, you friends, or anyone else for that matter. read more

This zaxbys usually has had ok customer service and I usually don't come here a lot because it varies. But today, October 1st, the people working were professionals. The young lady taking the orders was amazing even during a rush, and that goes for everyone I saw working the register and expediting. 10/10 these people need raises. I'm coming here more now read more

Was handed the nastiest salad I ever tried to eat today! Wilted lettuce, over ripe (mush) tomatoes, and way over sauced buffalo chicken. Just a bowl of cold mush! Dining room still not open probably contributes to the lack of quality food since you drive it home before you even look at it...yuck! read more

No napkins or ketchup in the bag. Sandwich was so soggy. Threw it all away. Gross. Save your money and somewhere else!

We come here a lot and never have had a problem like this. We got our food today and checked the bag to make sure we had everything before we left and we found a small bug in the bottom of the bag. We also went one time and ran out of chicken and salads. read more

Zaxbys has the best french fries in town, crinkle cut, crispy and fresh. The chicken is delicious but always a bit salty to me. The coleslaw is awesome and fresh too. The have fresh delicious iced tea and a coke multi dispense machine for a plethora of soda options. The atmosphere is fast food but calm lighting and this location is always clean with friendly staff. A good go to on any day. read more

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Very hit or miss. They can be very slow and it's not uncommon for me to check the food before driving away and find that it's not what I ordered. The big plus to this location is that it's always much less busy than the Chickfila across the parking lot. Tonight I tried the new grilled chicken sandwich meal. Disappointed to get home and find no Zax sauce in my bag. Not sure if it doesn't come with the meal (which would surprise me) or if they just didn't put it in there. The bun fell apart before I could even take a bite and the "tomato" was less than half a slice of tomato. The chicken itself tasted good but I wish I'd stuck with what I had planned to order (a salad). read more

Zaxbys - Fast Food Near Me - Orange Park, Florida

Why why why why why why is this sooooooooo slow? It's chicken. It's bread. It's lettuce. So disappointing. Go anywhere else read more

I don't know why this is rated so low, but the employees there were very professional and had great customer service.

Don't go here if you want good service! To start this experience off The cashier who handled us was named Mackenzi. He got our first order wrong completely then had an attitude when we asked him nicely to get us the right food we ordered. When he handed us the right food for the First order he had a attitude telling us here's your zensation sandwich bye! So we needed to order another meal at this time he ignored us at first then placed a salad order and messed it up and got an attitude yet again so either zaxbys In Fleming Island Florida needs to hire respectful employees or I won't be back. I'm not going to continue giving a company my hard earned money so they can hand my money to a rude employee who doesn't care about customer satisfaction or service. read more

i asked for a large coke three times and got a sweet tea, a small. had to come inside for her to just give me a small cup once again to waste time and do it myself just for the machine not to be working and practically gave me water. not satisfied with this zaxbys location in Fleming. read more

Mediocre at best come on guys there is way too much competition with Chic-filet and now Popeyes stepping out lately and then charging you for Zax Sauce at least give one with the meal it just seems so petty anyways for as much as they charge for their food I won't be coming back. read more

This place is very close to Chik Fil A, go to chik fil a instead. The service is usually lukewarm at best, rude at worst and they don't even have milkshakes anymore. I hope they go out of business soon so a better restaurant can take their place-they have a good location that a deserving company could put to use. read more

With 10 years experience going to this location, I've yet to have a "WOW!" moment of amazingness. Instead, it's moments of "ugh". Over the last decade, I reach out to corporate most times issues arise. I'm not looking for a hand out but instead, the hope that feedback regarding my negative experiences will be used as a tool for them to better this particular location. Spoiler Alert: no one at Zaxby's seems to care since they continue to deliver poor service and inconsistent results. I love Zaxby's chicken, their Zalads, toast, Zax Sauce, and their crinkle fries (with extra seasoning!). I think their food is great and I dare say, better than Chick-Fil-A. However, it's due to the listed reasons below that i don't eat there often. However, this particular location is by far the worst of the 6 I've experienced in the Greater Jacksonville area. It is rare for them to get an order correct, or to live up to the word "fast" in Fast Food. Here are some examples. - You can expect food to take 20+ minutes. Once I sat in the Drive Thru and when I hit 28 minutes with only 1 car having moved in that time span, and a total of 3 others in front of me waiting to order, I left. - I was given bread. Not toast, bread. Like I said, I love their toast! So this was an utter disappointment. - Ask for a Zalad with blackened chicken, no cheese, and no fried onion = regular chicken, cheese, and no fried onion. - Ask for a Zalad with essentially just chicken, lettuce, sub for extra cucumbers (no tomatoes, cheese, or fried onion, and pay extra for cucumbers. Why? I just took off 3 ingredients....you aren't losing money by giving me a few extra cucs. - Ordered their delicious fries which are my favorite fries, and received a sad looking serving of maybe half the box and they weren't cooked all the way through. Gross. Avoid this location. Zaxby's is absolutely delicious, there's no denying. But this location, for a full decade now, cannot seem to get it together. read more

Drive through is the only option still which is a bummer cause they forget things on your order and you have to go through drive through line again to correct it. read more

Buyer beware. Disappointing experience. Food is good and priced fairly. I qualify for a discount. After mentioning it twice when placing the order I wrongfully assumed they would do it. After taking my money and having me wait I reviewed the receipt only to find the had not taken it. After bringing it to their attention and telling them I had asked for it they explained I have to ask for it. I suspect weak management. Is there a reason to return to this place? read more

This location tends to consistently only give half an order after charging you for everything. Several times I have gotten carry out as well as DoorDash or Uber and they don't give you everything you're charged for or the food is cold. read more

Store : 1525 County Rd 220 Orange Park, Fl 32003 Date 05/21/21 Chck #5102 184 Pedro Z Absolutely horrible service and experience! While ordering i was told they only had enough chicken for two of the five number 4's i needed so i asked do you have more chicken or out totally? I was advised they had more but would be a 8 min wait. I said thats fine no problem i can wait.....so i get to window and get our five drinks and told to wait by sign. Husband tasted his drink and it was flat so i proceeded to taste mine and my kids drinks all flat. So i backup to window and inform them drink is flat guy at window in blue shirt said okay ill remake and bring them out. So he bought the drinks out and guess what they are flat! So cars are in line so i drive around back to window and ask hey did you make these from same machine blue shirt says yes, so i say its flat make a soda and taste it maybe it needs to be changed? He looks me dead in my face and says i dont care if my drink is flat or not I'm still going to drink it, it doesn't matter to me. I said well i would like some acid and taste to my drink can you get it from another machine? He says okay just pull up. well i waited from 9:51 pm until 10:28 pm thats 37 mins for five number 4's....finally blue shirt and another female come out with food and drinks...i check food and two orders have 3 bone in chicken wings each and rest are boneless. Then the other three orders are boneless. He tells me oh we don't have any bone in chicken so we did boneless. I told him i ordered 5 traditional number 4s and was told wait was 8 mins and this is boneless and yall didn't even tell me that yall were substituting my order and had i not looked i wouldve gotten home and been pissed! You dont just give me what you want and not say anything. Blue shirt then says well i can comp the three boneless meals so you can come back another time. I sid if you comp 3 you need to comp all 5 because two of them are boneless and traditional mixed together. Again not what i ordered... so he just stands there. At this point im annoyed so i ask for a full refund upon handing food back the bottom of the bag was damn near filled with sauce because the orders were turned on side to fit as if the containers dont have slits in them!! So i ended up with no food,had to go to McDonald's because everything closed because i sat for damn near 40 mins waiting on a order that wasnt what i ordered!! sauce over my floor and clothes!! No professionalism, no customer service and definitely didnt provide resolution..... read more

Waited 45 minutes in the drive thru, no apologies at the window. And they got my order wrong. Avoid at all costs.

Refuse to prepare the salad my way the only thing I wanted was I wanted no slaw on mine and I want it extra Asian dressing and they will not do it for me I have to call the manager and after about 5 minutes of explaining to the manager why I could not have it even if I wanted to pay another one with your said cups are $0.25 and they keep saying well that's not a dress ended up having to be leaving and making a complaint with the headquarters recommend Beach Road Chicken in Jacksonville read more

Every time I come here, we have to wait forever. This is not a very busy store. I love zaxbys and hardly have this problem at other locations. There is a lack of urgency here. read more

Foods okay nothing great. I ate here when they first came here and for food poisoning so I NEVER came back. I don't ever go here except MAYBE for a milk shake but honestly not really. More into Steak 'n Shake for that lol. I wouldn't really recommend here period as a restaurant. read more

It appears service has gone downhill. The last time I came here, the Zax Sauce was missing from both of my entrees that I ordered and the drive thru time during lunch was about 15 minutes. This visit (08/03/15) the drive thru time is 30 mins and counting. I am sitting in my car and writing this review while waiting to get to the window. I will not be coming here as often anymore for lunch. read more

UPDATE, FEB 28, 2015.........I always go to this location as it is right by my house. This place has gone down majorly and it could be from the new hires that slack and just work for the check. Ugh!!! Well tonight I have had the worst of the worst experience. Went through the drive thru and was told it will take twenty minutes to make the food if I mind the wait, I said no I don't mind the wait. I wasn't sure why it was going to take so long if it was only 10:40 and they close at 11:00. That was weird. Anyways I ordered the 'Kickn Chicken Meal', paid and within a few seconds my meal was done. All of three minutes. Prior to leaving, I checked my meal and the fries were COLD and OLD. I informed the young lady at the window that I would like fresh fries. She said okay and the wait began. Needless to say, I was not happy as by the time I got home, my entire sandwich was cold... If I had not have checked my fries, I would have been home with COLD & OLD fries. Terrible night management!!! They have lost my business completely. I have posted a pic of the COLD, CRUSTY, and OLD Fries. read more

We love zaxbys and are ok to wait a few minutes to receive our food. We recently tried the drive through for the first time and the service was unbelievable good and fast. We received our food as soon as we got to the window. read more

The service was very very slow. Considering there was only one person ahead of me when I walked in there is no reason it should have taken so long ! Each time we come in it takes longer and longer. From now on we will just go to chic fil a or a Zaxby's elsewhere. read more

Just had to walk out... person who was taking orders just decided to start putting together some contraption and filling bags of ice while I just continued standing there. So we finally walked out! No one ever said anything to us. I looked back as I was going out the door and the girl was staring at me while giving a hateful look - still filling bags of ice! Lousy business... Girl should be fired! read more