I do not frequent fast food restaurants often, but the few times I do, I usually do not leave disappointed. As a creature of habit, I get what I know and like, and VERY RARELY am I left wondering why I spent my money here. So, I guess that is something to say considering the last time I went to Zaxbys (at any location) has been well over two years. On a time crunch, this location was en route as I left Jacksonville to head back home to Orlando, and the service was quick despite there being a line of cars. I didn't go inside the restaurant, so I cannot speak to the overall look, feel, and/or ambiance of the space, but I am sure it is standard. Most fast food restaurants have a standard look and feel, especially if they are chain restaurants, and are usually devoid of any personality beyond that. As for the food, it was good. I got the kids (chicken tender) meal (do not judge me). Haha! It hit the spot and did what I needed it to do, which was to hold me over on my drive back home. As always, I paired it with the special sauce and some water (because I promise I am an adult - haha). And that's that. I cannot recommend whether this location is the best spot or not, as I do not live in Jacksonville to be able to say yay or nay. But my experience the day I visited was good. read more

Stopped in today at the Zaxby's on Argyle. The mission was simple: grab fried pickles for Mrs. Foot. But I couldn't resist and added some wings for myself. The place is usually packed, but since it was Sunday before noon I managed to beat the post-church crowd. Staff was friendly and helpful. They had a steady stream of drive thru orders coming in, so it was louder in the kitchen than the dining room. The lady at the counter was patient and leaned in to catch my order clearly, which I appreciated. I went with the Wings & Things meal. The lemon pepper wings didn't have that crisp snap I normally expect, though the flavor was solid. The tenders tossed in Tongue Torch sauce hit the right note, but the wings just weren't at their best today. I didn't mention it to the counter since the rush was picking up. On the bright side, the fried pickles were spot on. The wife was happy, so that part was a win. read more

Zaxbys - Wings and things. tongue torch tossed tenders and lemon pepper wings. - Fast Food Near Me - Jacksonville, Florida

My boy Connor is the goat because I couldn't order extra Zack sauce on DoorDash and I called and he was like oh yeah I got you bro Hugo extra Zack sauce very nice good customer service really appreciate his kind kindness. read more

Today I went through the drive through got a chicken Quesadilla combo, so in words of a combo you generally get a side! im sorry but when I pay $13.79 for a Quesadilla & a sweet tea that is not a combo! Zaxby's!!! Zaxby's let's get real here! We understand you all have money but think about the general society! Add the fries to the combo !!!!! read more

So I just left the drive-thru at this location, get home only to find that the egg rolls are burnt to a crisp and beyond. They have had poor quality for quite some time, but this takes the cake. They have gotten their last dollar from me. read more

Zaxbys - Zensation egg roll - Fast Food Near Me - Jacksonville, Florida

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Went here twice. Will not go back due to the very poor service. Went through drive through both times. 1. wait 5+ mins. to get to the ordering spot, make my way through, pay, and they tell me to pull up and wait out of the line. okay. Im now about 10 mins in. I take a phone call. 10 mins. in they still haven't come out. I go inside and get my food and leave. 2. I try to give them another chance. Today i waited 10 mins at lunch rush hour to get to order, made my way to pay, pull up again 15 mins. in. okay. Take a phone call. 9 minutes in again they brought out the food. I drive down the street only to realize they gave me a completely wrong order (someone elses food), had to drive back and go inside in my bathing suit (hence the drive through), and get my food. All in this was about 30 mins. of my life to get the food. For "Fast food" Since both of my experiences were failures i wont be trying a third. This is why i dont go to the wendys down the street anymore, i thought another fast food place may be better but nope. I wonder if its just all the fast food in the oakleaf town center? read more

I wouldn't recommend coming here. I went in to order and was told they wouldn't talk an order because the dining room was closed. I could either get in the drive thru line or order from the app. I went back to my car and placed my order because the drive thru was wrapped around the building. When I went in to pick up my order I was told the dining room was closed because they were trying to go 45 Days without an employee getting COVID. Delaney then added because "we don't want to get vaccinated". So because the employees don't want to get vaccinated the public has the inconvenience. I'm sure these employees don't go out at all when they get off work. The chicken tenders were flavorful but tiny which is the reason for my two stars. I definitely won't go back to this Zaxby's. These skinny tenders aren't worth the money and certainly not worth sitting in a drive thru line because they won't open the dining room. read more

Zaxbys - Look how skinny they are. 10 of them and fries $16. Ridiculous - Fast Food Near Me - Jacksonville, Florida

Horrible service... waited 20+ mins for 2 sandwich's all black staff very rude and slow as usual. Never going back.

If I could give them a no star I would. This place here , don't get me wrong you will get your food but may not get your drinks. The white manager was pushing the girls to stay at the front to keep the customers comfortable or something. But I guess the manager forgot who was going to get the drinks. Well i sat there for 20 whole minutes and never received my drinks. When she realized I didn't get them she looked at the manager and I said never mind and I left. I spent over 60 dollars on me and my kids food and never gotten drinks. I hope your happy you got about 10 worth of drinks out of me. I WONT BE BACK. read more

Love the Big Zac Snack Meal! Great change up from the other chicken places as we don't like to repeat the same restaurant over and over. Wife loves the texas style toast that comes with the meal. We enjoy the salads here also. We mostly order to go but the restaurant is usually clean and provides a nice ambiance to sit and enjoy a hot meal! Note: This can be a busy place here at the drive up during lunch and dinner time so plan accordingly. read more

Love their Zalads. I have to be honest, I haven't had anything else from Zaxby's but their Zalads and the enjoyability I experience from eating there keeps me going back time after time. I had the The Blue Zalad this time blackened with blue cheese dressing. It was packed with mixed greens, red cabbage, carrots, roma tomatoes, fried onions, blue cheese crumbs and blackened or buffalo chicken. With of course their signature Texas Toast. I think on my next visit I will try one of their other popular meals like the Traditional wings and thighs or the Buffalo Big Zax Snak. Everything looks so darn yummy. read more

Zaxbys - Blue Salad with blackened chicken - Fast Food Near Me - Jacksonville, Florida

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We ordered 2 five piece wing dinners and fried pickles. While waiting we were told that they had run out of fried pickles and offered to refund the cost. They also stated they had no sweet and Spicy sauce. I presented my card for the refund and observed the server run it thru the register and take out the receipt. When I was presented with my order I was told "Oh we have fried pickles" and left. Upon arriving at home and opening the box, we only had 1 five piece meal with NO Celery as offered and inedible soggy greasy French Fries and Texas toast. The Fried Pickles were so poorly prepared that the coating had come off them. This was my first time to try Zaxbys and my last time. If you can't serve under limited conditions, you will never be able to handle normal operations. Follow up to my review, I was contacted by the corporate office and they were kind enough to address this read more

we live .inKeystone . when we go to Palatka we pick up a Zaxbys salad we dearly love. We want a Zaxbys here.

Have always been a fan of Zaxbys. Chicken is seasoned nicely. Salads are big. Not a fan of their chicken wings. They come heavily sauced but the flavors just fall flat. read more

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i came early for my online,which I knew I was probably going to have to wait so I went through drive through told them my name and the man told me to. wait a car 2 parking spot.i pull in I'm waiting 10 minutes someone comes to my window and gives me the wrong order. she says sorry and walks away. now I'm waiting 30 minutes it now 8:50 I decided to call to see if I need to go inside or go through the drive though again and she answer and helps me out and tell me my food was been ready they just didn't say anything,which is beyond crazy. she brought out my food and give me a cookie for my wait. Thank you to Jocelyn for helping me out. read more

Chicken was moist but I didn't care for their hot sauce. I will never order their wings and tenders again. My wife had chicken fingers and she liked them. The fries were limp not crispy. We ordered large drinks and the cup was full of ice and not drink. read more

I never go through drive-through. I decided to take a chance on Zaxby's in my local neighborhood. I was very specific in my order. It wasn't even busy. I ordered the fajita quesadilla and an extra sauce to go with it and soda. I made a meal of it. When I drove home, they had given me the wrong quesadilla no receipt just the sticker on the bag. So I called the establishment spoke to the manager, Tyler, who advised me I had to bring the food back and the receipt which I didn't have just a sticker on the bag. I told him I wasn't sure when I would be able to come back in, but he said I had to bring the food with me no matter how long it took for me to bring the food back. It could be a month. I told him he said I still had to bring the food. I couldn't believe it. I asked him for Corporate's number I called Corporate. They were closed. Unbelievable who says to keep the food as long as it takes, but you have to bring it back in order to get a refund or replacement. read more

The cleaning protocols here are subpar. I truly understand staff shortages, but this is not acceptable. Had to wait a bit for the small cup caps and thought there would be a quick clean...NOPE. Restock and out. To be fair they were busy, drive through around the building... all in all, the food was great and I got it pipping hot . Have to do better Zax's read more

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Tenasia was friendly and professional when she greeted me over the speaker at the drive through. The food, as always, was delicious. I am writing this review because of Tenasia. I am accustomed to getting the bare minimum of feeling welcomed when I go through fast food drive throughs. Tenasia greeted me with a friendly voice, asked if there was anything else she could get me and thanked me for my order. Thank you Tenasia for a great visit. read more

I love zaxbys it's one of my fav fast food places however they can be extremely hit or miss. Always check your bag if you get takeout because they will forget items. Literally every time I go I order extra sauces which are 25 cents extra and they ALWAYS forget which is so irritating for me because the sauce for me is the best part LOL. read more

First off, if you've ever said Zaxby's gave you cold food, you're a LIAR! But if you've burned your mouth on Zaxby's fries...you're a beacon of truth. Zaxby's is a great place to get delicious chicken fingers and sweet tea. They, like Chick-fil-a, know chicken and they know it well! If you haven't been to a Zaxby's, get from under that rock and go! Seriously, go! They have free wifi, you can read my reviews there. read more

Zaxbys - Interior - Fast Food Near Me - Jacksonville, Florida

THIS is my go to spot for a quick door dash order on the westside. The food is always fresh and made correctly.

The food here is extremely salty I'll order food here the salad which I usually love was so salty I couldn't even eat it I got a chicken sandwich and that was salty I will never eat here again do not recommend read more

Walked in at 10:45 walked out at 10:49 food was cold and of course management is useless no offer to remake anything fresh They always try to pawn off the shit that's been hanging around for the last four hours. So if you like useless employees and cold food this is the place. I forgot that I had been to this location once before today is January 26, 2019 and nothing has changed I was in a restaurant seven minutes receive cold food got a refund and now I'm on my way to another Zaxby's to hopefully get some hot chicken. read more

Zaxbys - Fast Food Near Me - Jacksonville, Florida

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I heard so much positive stuff about Zaxby's so I finally went to try it out . I ordered the wings and things, when I received my order I realized my toast was burnt, I'm not sure how you would even serve a customer burnt toast and not remake it. I mentioned it to the young lady at the front and she said that that's the way it's served. I'm not one to argue so I went about my business and sat down and ate my meal . The meal was really good , not sure how good the Texas toast is since I didn't eat it . I gave Zaxby's a 1 star due to their customer service ! There is no customer service and that is very sad being that the food alone is delicious . read more

Zaxbys - Burnt toast - Fast Food Near Me - Jacksonville, Florida

This location is soooo SLOW! I made a mobile order thinking it would be faster but, I still end up waiting 40 minutes! The app said my order would be ready by 2:04 and I didn't get my order until 2:25 and I even went inside to pick it up and it still was not ready! My fries were warm and soggy. The bun on my chicken sandwich was soaked in butter and it was burnt. I am never going to this location again. This wasn't the first time they've disappointed me. Also, there was a girl opening all the orders and she didn't have no gloves on AND she had a drink in her hand that she was drinking next to the food! Health violation! Nobody in there is wearing a mask yet the sign on the door says you have to wear one when entering. I could go on with the problems here but you get it.... read more

I ordered a Cobb salad, and I got a salad with barely any lettuce but a bunch of cheese. They forgot to add the bacon and the onions so my salad was definitely not all that. I would've brought it back if I didn't already make it home. Very disappointed because I didn't get what I asked for read more

Zaxbys - Not a Cobb zalad - Fast Food Near Me - Jacksonville, Florida

Way better than the Whataburger down the street. Drive thru was fast and food was fresh.

Either they whip everything up fresh OR they are super slow. I've been here on several occasions for dinner and every single time the drive-thru has always been backed up. Luckily I just go to the Chic Fil A which isn't very far away. read more

This spot is terrible. Why have the lobby open if you can't order to go at the counter? What is the difference between picking up a to go order or placing one? Drive thru is always slow and over packed. Wish they'd try a little harder if you're going to force people thru the drive thru. Good luck getting food in a timely manner. I'll drive to another location before coming back here. read more

The fresh Cobb salad wasn't fresh! Tomatoes/eggs were old and lettuce was wilted. Very disappointed in this location, this isn't the first time salads have become subpar! read more

Just ordered food, line was long and still got 4 orders of hard cold fries and hard buns on Nibblers, also ordered 3 torch sauces and got three ranch ( that I had to pa for)and missing cold slaw from order. read more

The food is good. It's a fast food place and kinda pricey, when compared with other places. but their salads are delicious and big enough to share and the wing dinner fills up my teenage son so the price is average for a takeaway meal. read more

I love Zaxby's. This location is run horribly, line around the restaurant at all time's, the person taking orders takes 5-10 minutes per vehicle. This place needs better management. read more

Terrible place to eat even worse place to work. ZAXBYS treats there employees like crap I was working there for some time and manages were rude and disrespectful. We never got any good hours and the work didn't match the pay. A lot of the mangers had favorites and some of them were just flat out rude. One manager called me and I quote " he's a fucking idiot". And "He's ghetto". Then when I told them they were an idiot back they decided to fire me they will also tell you your doing one thing and have you do something completely different. If you are thinking about working here DO NOT WORK HERE OR EAT HERE !!!! ( go to chick-fil-a the food is better and actually worth the pay zaxbys food is over priced for the quality :) ) read more

Husband eats here all the time. I'm giving this location 5 stars because management is extremely friendly. Before this location opened, while training the employees my husband walks up and ask if they are open and the owner tells him no sir but you're welcomed to go in and order for free. My husband ask are you sure and he insist. Husband orders and it takes a little bit since they are training. He ordered the chicken club basket which they hand to him than something extra a milkshake which happened to be my favorite, the banana pudding. He got to enjoy his sandwich and I enjoyed dessert. read more

It has been 9 years since I last ate at a Zaxby's. I should have waited longer. At least they are consistent. It was just as bad this time as the last. The food is way too salty and the batter is terrible & greasy. I only came here because Chik-Fil-A is closed on Sunday. Next time I'll wait until Monday for the chicken fix. read more

I always have the server pick their favorite items and surprise me :-) except my Yankee Unsweet tea. lol Today I had, snack meal. Was chicken tenders made like boneless wings and fries. Additionally the fried cheese things lol. Star summary... 4/5 service 4/5 environment 2/5 wait to be seated and served 4/5 appetizer 5/5 main course 2/5 desert Total price - $26 for two people Overall a fast food joint, however a good change from the typical burger place. Plenty of verity with some of the best chicken salads you can get for under $10. Milk shakes usually pretty good as different than the norm but it's more like a thick flavored milk and not a shake. Wife loves the fried pickles! read more

Bad food, slow service, long lines, and COCKROACHES!! Found one roach in the bathroom and others in the wood work of the booths, one of which was literally falling off the WALL. We got a sandwich and a kiddy meal and I got the chicken finger plate. Fingers were burnt and rubbery, fries were way too salty and the food was lackluster in general. The line was incredibly long and only one register was open, then another long line for sodas. Don't even get me started on the drive through lanes. read more

Kinda overpriced for fries and chicken. But it usually taste good. Service however can be bad from past experiences.