This location is ALWAYS so hit or miss. Some days I come and the food is fresh and great, then most days the chicken tastes like the oil it was fried in was old. I came today and lo and behold my food tastes... not worth the money to put it in the nicest way possible. I got my coke and immediately had to throw it away because it was straight syrup. Two stars because the workers were sweet. read more

Definitely not impressed. On vacation from Vegas and wanted to check it out because we're getting soon. Man do I hope ours is better. Employees were rude, dismissive, and clearly do not want to be there. Food was old, dry, and tasteless. Yuck. read more

Went through the DT, got no forks and no sauce at all. Was supposed to get 2 Zax, 2 ranch and a wimpy. Walked inside to get our sauce and was handed 2 zax and 1 wimpy. Apparently they're out of ranch but are not informing customers/ forgot to mention when ordering. read more

Zaxbys - Fast Food Near Me - Hampton, Virginia

Ive been going to this spot for over 3 years now and had good customer service until yesterday. Ordered Chicken bacon ranch fries and it came out with no chicken on it. Called and they said they'd make a new order so I drove back to the restaurant. They asked what sauce I wanted on my fries and I said ranch, I got hot sauce. Figured this out as I was driving home. Called and they said there was nothing I could do unless I came back to the store. Spoke with the manager who was incredibly rude. Said she was not "obligated" to refund my order. All I wanted was my $10 back. What happened to customer service? You can't deny that my order was wrong twice!!! Tried contacting the number listed online and the number is not in service. Zaxbys make this right and find a new manager who knows how to do their job! read more

Food: 7/10 -The fried chicken is very dry, this establishment relies solely on sauce to juice them up -The fries are decent, I've had better from Raisin' Canes -The sauces come in a wide variety. -The sweet tea was sent straight from heaven. Service: 6/10 -It takes me around 15-20 minutes from ordering to receive my food which in on-par with most places in Hampton, still sucks. -Staff treated me like a normal person and there was no arguing in the kitchen (seems to be rare in this area) Ambiance: 6/10 -The vibe I got from being inside was chill, and the kind of customers were very nice from my interactions. -Flies would get in the way of my peaceful thoughts read more

Too bad that the item I went for was not available. No salads today. This was my first visit and the Cobb and Asian Salads were on the top of my try list. I did settle for the #1 Big Zax Snack meal and the #3 Wings and Things meal. The staff was cheerful and greeted us when we arrived. The service was quick and very professional. The manager was apologetic for not having any salads to serve today. The dining area was spacious and clean and there were not many diners seated inside today. Next visit will include the salads I am still craving. read more

Rude and unprofessional. I love Zaxbys but I don't even know how this place is still keeping the lights on. They didn't want to give any decent customer service and told me to contact support so I did :) hopefully they'll do something about everyone's rude and unhelpful demeanor or just shut this place down. read more

I was leaving the gym and had a craving for a salad. I don't have a Zaxby's where I live, so I was exited to see one on my way to my destination. The line was empty and the drive thru employees were super nice and friendly. I ordered the Cobb Zalad with vinaigrette dressing. It was delicious. I also ordered a Kiddie Fingerz meal with a sprite. Overall no complaints! read more

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I ordered the Niblets meal and the NON spicy Zaxbys club.When asked what to drink I said Sprite. She said they don't have sprite. She asked is there anything else said make sure you put ketchup in the bag. She said " we don't have kETCHUP". When I pulled around to the window I asked why didn't they have ketchup. She " I don't know we are just out of it ". Very nonchalant. After that I left and ended up with no ketchup, no sprite a Spicy sandwich. I called the manager he apologized and said I could come back and exchange the sandwich but I didn't because everything else would be cold. read more

Third time is not a charm. I normally try and give restaurants a chance to get it right. I mean, they could be just having a bad day. The head cook or management may have called out, and the backup staff simply isn't properly trained or prepared to professionally handle the business. But if I happen to go and get a simple bite to eat, knowing Zaxby's isn't fine dining, I still expect a prompt, professional, meal that resembles and taste like what's advertised on the menu. Unfortunately, that's not what I received on a consistent basis. First... from the time the order is placed, until the meal is presented, it's always a slow process. It doesn't matter if you per-order online or on the phone, prepay or pay upon arrival, order at the drive thru, or at the counter, it's slow in comparison to other fast food restaurants. Maybe it has something to do with a portion of the staff, spending so much of their time outside the restaurant in the parking lot, or huddled at the entryway, when they could be helping inside. Perhaps! Then there is the availability of the food being ordered. Twice I simply order a Cobb Salad and House Salad for my wife and me, and was told they had no salads at all. I totally understand things happen... but no salads at all... on multiple occasions... really? The third and final issue combined of course the slow process, but this time the quality of the food really did it! Again we ordered the Cobb and House Salads, and after we finally received them, we couldn't tell which was which. The chicken and all the fixings outside the of the warm lettuce was so finely chopped, it looked like it had been thrown into a food processor. There was no egg, the bacon was like bits verses strips, onions like shavings, etc. It was bad. I took the time to write this review, primarily because of this and to hopefully save others from going there after 7:00 PM. I also hope to alarm the management into positive action that might fix this location. This Zaxby's is struggling, but it's not too late!!! read more

Im back at Zaxby's. The line is still long, but moved fairly well. The food still tastes great, but the tenders are so small. The third one was closer to the size of a nugget. 3 Stars: long wait and smaller food portions. I may need to rethink my options at this price point. read more

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2/18/2025 I went to Zaxbys at 556 pm and soent $26 and some change on 2 wing meals i asked for hot honey mustard sauce for both meals, well my wings had no sauce but 2 containers of ranch dressing and the chicken was hard and tasted old the fries were under cooked and old and the peach tea tasted like un sweetened tea what a horrible experience for the price. They have truly lost a customer read more

Zaxbys - Zaxby Traditional Wings Meal - Fast Food Near Me - Hampton, Virginia

9/5/21: We were craving Zaxby's & this was the closest location to us. I've been here before when they first opened & the experience wasn't that great. It's been a long time since then, so I decided to give this place another try. Upon entering the lot, the drive thru line was wrapped around the building. The inside looked kind of busy as well, so we took our chances in the drive thru. After about 10 mins, we made it to the speaker box. The young lady taking our order was rude. She had a lot going on in the background & was just really abrupt and short. We got to the window & she took my credit card. There was a lot of them at the window just standing around lollygagging. I saw that before when I was there. Maybe that's just how they operate. Anyway, we got our order. The food was warm. None of the sauces we requested were in the bag. After all that waiting, the last thing I wanted to do was go inside. So, we left. Their location needs work with customer service and food quality. read more

Zaxbys - Fast Food Near Me - Hampton, Virginia

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The food is good but the customer service is terrible. Dinning room closes at 10pm but the doors are locked at 930pm. The line is wrapped around the store most night. read more

Zaxbys - The line most night. - Fast Food Near Me - Hampton, Virginia

I came here today and decided to go home & eat my meal, for me to come home & see there is barely ANYTHING on the bread is disappointing. read more

Zaxbys - The bare minimum on the bread. - Fast Food Near Me - Hampton, Virginia

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Slow service, like really slow paced but my order was just right and food was delicious!!

I ordered a single order of cheese bites. As soon as I got to the window they told me to pull into one of the curbside pick up spots. 10 minutes later, she finally comes to my car with the wrong order. Twice. The girl at the window and the girl running orders are literally screaming at each other from across the parking lot, laughing and pointing at the cars?? So she eventually brings my order and I have to scream out my window to get her attention because they forgot the sauce. Also I paid $5 for 11 cold pieces of cheese?? I only came here because cookout always has long lines but now I understand why their lines are so long- nobody wants to come here read more

Zaxbys - Fried White Cheddar Bites - Fast Food Near Me - Hampton, Virginia

I LOVE the Zensational "zalad"... which used to be seasonal. After a LONG morning of working, I opted to wait in the long line for a Zensational (fried). The young lady was rude as she took my order and even more curt at the window... Kendra is her name. She was so rude, that it was unreal. Which in turn caused her cronies to snicker and giggle... and she paced back and forth. Their service can be hit or miss, but she was the worst... I feel like I am the cashier bringing the warmth and positivity to a job that THEY were hired for. Won't be going back there. Customer service sucks... generally and in this case at the Todd's Ln store in Hampton. I waited allllll morning to get sh!tty service and NO "zalad". read more

Zaxtastic is exacltly how my visit when down!!! OOOO you are so zaxtastic!!! I decided to hit the drive thru and it was a good decision!! The line was not too long and it moved at a normal pace. The young lady who took my order was a doll!!!nShe was so pleasant and had the biggest smile on her face!!! Upon taking my payment, I asked for barbecue sauce and she made sure to tell me it was extra (25 cent) and asked if was okay because she had to add it to the check. Cool beans and thanks for the heads up. My chicken fingerz were hot, thick and juicy!!! The fries were perfect and I swear that seasoning they put on the fries is addictive. Trust me, it will have you scraping the container with your fries so you do not feel like you are wasted it as it stares back at you while you are eating. Yes, it is that good!!! The buttery piece of texas toast will put a biscuit to shame. Now not sure if they still have that Peach Minute Maid , yup I said peach by the time you read this but if they do, this should be your beverage of choice!!! Still mad I only got the four fingerz meal, lesson learned, go big or don't go! read more

Zaxbys - Fast Food Near Me - Hampton, Virginia

Horrible. This use to be my go to Zaxby's. However after tonight I will not be returning to this location. We went inside to order our food on 12/27/24 at 7:30 Waiting at the counter, everyone inside the restaurant was ignored by all the employees behind the counter. Finally this young man came up to the counter, with an annoyed face. He mumbled how can I help you, when my wife started to order he kept saying what? Huh? Because he had an AirPod in his right ear. He also kept whipping his face, followed by wiping his nose with his fingers. After my wife tried to tell him another part of the Oder he just started bopping his head to what I would assume was music in his AirPod. Completely ignoring my wife's order. After this complete disrespect towards my wife, I canceled our order and told my family to leave. As we were in the parking lot figuring out what to feed our kids, I seen the young man tell a young lady in the drive thru something while pointing at our vehicles. In which she stood at the window just staring at us while we figured out our next place to go to. I cannot believe to amount of disrespect that this location demonstrated on this visit. So now while we sit at the chic-Fil-A right down the street on mercury blvd, eating the good food, that a just a busy restaurant was able to prepare with no disrespect, I'm writing this review. read more

I ordered two grilled house salads with the addition of eggs and bacon, from the Zaxby's off Todd's Lane in Hampton, VA. My order was delivered, and I opened the bag and the salads did not have any eggs or bacon on them. I called Zaxby's and was told that they did not have any eggs. She proceeded to tell me that if I wanted a refund I needed to contact DoorDash who delivered the order. Zaxby's made the salad; DoorDash only delivered it. She said she doesn't have a way to let those customers know, that order THRU ZAXBY'S online, that they don't have any eggs. But they charged me for both the eggs and the bacon. She told me I could come and pickup the bacon (oh yes, they had bacon) but none on my salads, and refused to refund me my money. Why wasn't the bacon on my salads since you had it? I really enjoy their salads, but I'm not going to patronize an establishment that has poor customer service and bad attitudes. I mean, why should DoorDash have to refund the difference when, 1) I ordered thru Zaxby's and NOT DoorDash; 2) I paid Zaxby's NOT DoorDash; 3) it's their technical issue, not mine or DoorDash's. I'm really disappointed. The money itself is not the issue. The inability of the employee to understand basic common sense was the problem. Because of the attitude of this one person, your customer service and policy you just lost a valued customer. read more

Went here an hour before close and waited at the drive thru for a couple minutes before getting a response while finishing up the order of a loaded fry and a kickin chicken sandwich a girl in the background screams "WE'RE CLOSED!". Rolled up to the window and a guy was laughing while the girl that screamed was giving side eye. Gave us our drink and waited a good 10/15 minutes for the food. We also got charged for 6 sauces when you get 2 with your meal. After the guy gave us our food we checked it. and they gave us a signature sandwich meal instead of a kickin chicken. Finally got someone's attention as they were ignoring the fact that we were still there and the girl and she said "what the hell" closed the door after we explained. She came back with the sandwich and the bread... soft like they took it out of the bag threw it in the microwave for 15 seconds and slapped it on the chicken. It's supposed to be toasted. My fiancé is definitely pissed because who wants to eat a sandwich with soggy bread?? All because they wanted to be lazy. read more

Zaxbys - Soggy "Texas toast" - Fast Food Near Me - Hampton, Virginia

I heard the rumors. I heard the chicken was good. I heard the sweet tea was amazing. I figured I'd been driving past this place too many times without giving it a chance to seduce me. Zaxby's - y'all delivered though!! I chose the five finger chicken plate; chicken fingerz, crinkle fries, Texas toast (LOVED this), coleslaw (not a fan), classic Zax sauce and a sweet tea to drink. I really enjoyed the sweet tea here - super sweet though, I could have done with half of the cup being unsweetened. Might get a filling or two if I frequented this drink fully sweetened lol. I didn't love the coleslaw but that's down to personal taste, same with the teriyaki sauce - too sweet. But the spicy honey mustard - WHAASUP, get in ma belly. A little bit heavy on the salt, but there's some dang good chicken dishes being served up in here! I'll definitely come back, once I've recouped the calories at the gym that is! read more

Very good the food is so good but they need one in Virginia Beach I totality recommend

waited in line for 35+ minutes only to be turned away at the window because they decided to only take mobile orders without telling those of us waiting an eternity in line! shame on you!!!! read more

Stopped by the location at 2201 Todds Ln Hampton, VA 23666 for the first time last week and they were accepting cash only that day. Not a big issue. These things happen. Their competitor close by was open so that turned out good. I went back today and credit cards were accepted so I gave it a try. Very clean bathroom and dining area. No issues with service. The chicken fingers however were very tough and dry. Barley enough sauce to make them worth eating. Since I got there somewhat early (11:00 am) I'm hoping it wasn't yesterday's leftovers but I have a hard time believing otherwise. If chicken is there main course and that is the best they have to offer I will have to move on to the other chicken joint down the road. read more

Besides the undercooked fries, there should be no reason I smell marijuana and the only people inside are the employees and myself. Employees walking outside giving bags of food to I'm assuming their friends. Kids run this business, that seems to be the problem and trend at a lot of Hampton Roads restaurants. read more

I've eaten here probably upwards of 50 times (I know it's ridiculous) The majority of the time the food is great, but I'd say 20% of the time the chicken is gross and rubbery and the fries are soggy. The service is guaranteed to always be painfully slow. This is probably the slowest drive thru I've ever been to besides Popeyes and Freddie's. It can take 20 minutes or more to get to the speaker sometimes. Workers aren't alarmingly rude. If you can get through the line without falling asleep and you manage to get fresh food, it's a good spot. read more

Customer service was AWFUL. Order was incorrect and when we went up to tell them they walked back to our table to confirm. Also, Diet Coke was out and when I asked if they could fill my cup up behind counter it was met with attitude. Food was as expected at a fast food chain. read more

The Food is delicious , good sweat tea! Its always busy when we go but the food never takes long to be ready!

So I rated this place pre covid. But here is my covid review. I love zaxby's but compared to other zaxbys I have been to this one could use some improvements. Let's start with the bbq sauce or even asking for sauce is it that hard to give two with out charging for the second. Let's be real. Limit people to two of the sauce they ask for. Seriously I alway ask for two sauces usually don't get them. I am a bbq sauce girl not a zax's sauce person. And giving me one will bring help me. So please give me the sauces I for which I ask. The chicken usually is large especially the chicken finger plate. So I could get 4 in the past and that would be sufficient. But lately I have had to upgrade to the 5 finger plate to get enough meat. I can't stand Cole slaw maybe have another side option besides double fries. I don't ever finish the fries so could use another option. My pet peeve for all restaurants is the gloves on their hands. Seriously if you are going to wear gloves you need to change them between every customer. Or you need a "hand washing" station so you don't need gloves. Also use a tray to pass people their food so it can be touch less if that is what you are trying to accomplish. Covid has forever ruined people's perception of what is possible for fast food and what is not. Chick-fil-a owns these covid precautions like a boss. So maybe y'all can learn from them. I love the garlic bread. I have had their salads they are pretty amazing too. read more

Stopped by the Todd's Ln. restaurant at 10:40 am. Went through the drive through to try to make an order with no response, went around to try the main dining room to see if we could order inside and it was locked. Had to look up the hours since it was Black Friday and said that they were open, but unfortunately they weren't open. Might need to update store hours. Went to chic fil a instead which we received wonderful service. read more

Good salads but the chef doesn't know that lettuce spine should not be in salads. In case you're wondering what the big deal is... The white tough lettuce spine is where the bugs that feed on lettuce nest. That part of the lettuce is also the dirtiest because dirt finds its way down the spine where the insect and their feces sit. Everytime I see this in salads it makes me gag because I then wonder how clean the lettuce is overall. How do I know this? I use to be a deli manager and every lettuce head I cored and cleaned had filthy spines. I would never put that in food. read more

My family was visiting Hampton, VA after our visit to Busch Gardens. We wanted to get something to eat before heading to the hotel. We saw that Zaxby's was open until 10:00 p.m. So, we decided to checked into the hotel first then head straight to Zaxby's. We arrived at Zaxby's at 7:45 p.m. We noticed a gentleman standing in the drive-thru line with a cone. We drove up and was informed they were closed. We stated that the website said this location on Todd Lane closes at 10. The employee just said we close at 8:00 p.m Okay, it's 7:45. Why are you closing the line 15 minutes early? He just kept saying we close at 8. The website clearly says 10. Needless to say, we were upset. Very disappointed! Why did you close so early???!!!! If you close at 8, why was the drive-thru shut down at 7:45??? Hope someone can provide an explanation. I want to give a zero rating, but I had to give a 1 just to write the review. read more

I pulled the short stick when it came to picking up lunch for my coworker and I so I was responsible for driving to Zaxby's to grab our meal. I ordered online to cut down the time so I can enjoy my meal on my short lunch break. I found the ordering system very convenient and extremely easy so I was pumped to just go there to pick it up and go. Boooooooooy was I disappointed. I put the time for my pick up at noon, and when I rolled up 10/15 minutes late, they haven't even started my order yet. I had to stand there for an extra ten minutes so they can finish my order. The food and service I have no problem with. Randy (I believe that's his name) was very pleasant and friendly and joked around. The food is also very good and fresh, especially the chicken. I do find that they do skimp out on the lettuce for the salad though which is a shame. I do like their food, but they need to work on keeping track of online orders so they're ready for pick up! read more

Zaxbys - Crispy Chicken Cobb Salad sans tomatoes - Fast Food Near Me - Hampton, Virginia

I love Zaxby's. I went on a Friday at 11:05 a.m. and there was a line of cars wrapped around the building. In and out in 10 minutes. Excellent service and excellent food. Very nice lady operating the drive thru window. Very polite. read more

Zaxbys - Drive thru line - Fast Food Near Me - Hampton, Virginia

The service is very bad today I went with my boyfriend to buy and they took a long time to attend and they looked badly at all the customers they gave us the food and we were talking about our drink and they ignored us there is no respect they serve very badly we are customers! I work in a restaurant and I always attend with kindness. read more

This is a must when one is around. Chicken is outstanding and salads are on top. I don't pick the same thing every time...I work my way down the menu and when I reach the bottom, I start all over again. Menu is simple, and everything is good. Pick your preference and enjoy. read more

Oh Zaxby's, this is my fault. I expected more from you and that's on me. I was flying in for a meeting, didn't have time to grab lunch, the meeting went long and my stomach was going to eat itself without some sustenance. So I hit up the drive thru here and got the Zax Snax or some other poorly spelled deal, which is chicken tenders, toast and fries. Chicken - 4: This was good chicken. Like many others, I prefer the RC sauce over this one, but it's a subtle difference and overall this was the highlight of the meal. Fries - 1: I'm okay with crinkle cut. I really am. But these, Zaxby's, these were like cold potatoes in the shape of a much more delicious treat. The state of these fried potatoes could not be fixed with sauce or ketchup. They were beyond saving. Toast - 1.5: This toast was an incredible combination of soggy AND chewy. Salute to the scientists at Zaxby's HQ. One rubbery bite was enough to know that it was one too many. Diet Coke -3: I like the chipped ice Overall, Booooooo. read more

Food and service when requested to fix something was denied. Salad was low on all toppings besides lettuce. Did not look like their salads I was used to buying in the past in tulsa, OK. Asked for a fix and was denied by manager. Told it was standard. I won't be back! read more