So - Door Dash gave me some kind of new year deal where if I tried somewhere new, I got a fairly substantial discount. I was craving a craft burger, and I usually order those from Red Robin -- but the deal was enticing so I went ahead and decided to try Smashburger. I ordered the truffle mushroom smashburger and sweet potato waffle fries. I gotta say, for the price, it was just...eh. Edible for sure, but nothing super fabulous either. I can make a better burger in my oven at home than this was, and the sweet potato fries were okay for sure, but nothing spectacular. Delivery took a while too for some reason. I don't know that I'll revisit this place, but it was average overall for sure. read more

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I recently tried Smashburger for the first time and cannot say enough good things about them. My wife and I both ordered the Smoked Brisket Bacon Smashburger. I added a side of "Smashfries" (cheese & bacon covered fries). My wife got the "Smashtots" (cheese & bacon covered tatertots). My grandson ordered the Double Truffle Mushroom Smashburger. Though it took a bit of time for our order to arrive (from what we saw, they have a hugh takeout business), it finally came out -- so hot we almost could not eat it. The Brisket Bacon Smash was enormous and incredibly favorable - a bit messy with BBQ sauce ah dripping. My grandson's Mushroom Smash was significantly smaller than ours - almost like a mini-burger - but he said it was also hot, favorable and delicious. Both the Smashtots and Smashfries truly justified the term, "loaded", being covered in bacon and almost swimming in delicious melted cheese (not the typical Cheez-Wiz dip). They have a unique selection of fountain drinks (Dragon Juice, etc.) which were not quite as good as they sounded, so I wound up sticking to the standard soda. The cost is not exorbitant but Smashburger is not cheap. Their burgers cost $10-$14, but the amount of food you get makes it feel worth the price. I compare that to another premium burger joint like Five Guys which has a similar cost for their burgers, but the value just does not feel be the same, which is why I stopped going to Five Guys. The ONLY negative about the entire visit, was that one of the persons waiting on us had dreadlocks literally down to her knees. Hair like that in a restaurant environment is always less than desirable. But it appeared well kept and so was a relatively minor issue. All in all, Smashburger is was a delightful new restaurant discovery; one which I hope to visit often. read more

Smashburger - Smashburger Menu - Burgers Near Me - Hampton, Virginia

Overall decent burger. The fries are like the shoe string style. They don't really give you a lot of fries for the price. Staff was friendly and I got my food really quick. I'd honestly just say the price is a little high for the amount of food you get. read more

Great food, especially love the double truffle burger. Food is always fresh and hot unlike other fast food restaurants whose food is nearly inedible. Shakes are pretty good but slightly on the bland side. All in all I go here fairly often and haven't been disappointed yet. read more

Great tasting burgers and great tasting fries. Fast friendly service. Clean and quiet restaurant. They are also on the list of chains that cook using beef tallow. read more

Ok what do I say here. The burger I had was wonderful. Juicy meat, plenty of toppings. I'm also a pretty big fan of the fries with the rosemary garlic seasoning. So good job by the cooks. But as far as the service goes... not good. There was one other customer and he was already eating, so it's not as if they were busy. A guy stood at the counter, I asked how he was doing, and he froze. His manager came over to help. Didn't greet me, didn't smile, she just looked at me waiting for me to speak. I was made to feel like an inconvenience. And the soda machine was turned off, I had to turn it on for myself. Plus there aren't napkins at the service station, I had to ask for those also. While I liked the food and would visit another location, I have no desire to go back here. read more

Smashburger - Double smash cheeseburger - Burgers Near Me - Hampton, Virginia

I'm a carnivore type of gal. I enjoy my meat medium rare, if they are able to accommodate. Some places can only cook burgers medium well for safety precautions which is understandable. The hubs surprised me with take out through Uber eats for smash burger. Ordering delivery on the weekend is a treat so I was pretty excited. I had no input on my order as my better half says I take forever to decide on what to eat. What can I say... the menu can be extensive, and I need to think if I'm in the mood for whatever option they have lol. So I received the double smoked bacon brisket burger, large garlic fries and a cookies and cream milk shake. The hubs chose the double bbq bacon cheese burger in addition to fries, and a strawberry milkshake. Let me just say my burger was big, hefty, juicy, meaty, and a mouthful. My blood pressure probably shot up to the roof. It was salty so guys make sure there is a gallon of water near you. I think the meat patties were heavily seasoned with salt, so if any of you are sensitive to sodium this might give you a headache. The brisket was good, fries were tasty, and cookies and cream milk shake was cold, and creamy. The hubs said there was a bit more of BBQ on his burger than expected. Overall not bad. I had already visited their shop a few times, and employees are friendly. They also support veterans on Veterans Day with a free burger which is awesome. read more

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Ordered classic smash cheeseburger, reg French fry & salted caramel shake. The fries and cheeseburger are average quality but the salted caramel shake is better than others I've had. If I came back, I'd come back for the shake alone. Service- I was not greeted with eye contact or verbally upon arrival even though there was a gal standing/working at the counter making shakes. I arrived and waited & then eventually another couple arrived; took a good 4 minutes in fact for anyone to take my order. At one point I wondered if I was to use the large screen to type in my order and even tried to play around to see if that was how I was supposed to order because the gal behind the counter was not acknowledging me or offering to take my order. Then a different gal showed up and offered to take my order. I ordered & patiently waited. Several orders surfaced and were bagged, assuming they were online orders & my order was up in a pretty timely order. I reminded the gal I still needed my shake to complete my order & she pointed to the gal saying she would make it. This was the same gal I mistakenly thought would greet me & take my order. She had washed a table and the back counter and messed with her gloves while I was waiting for my order to be handed to me. She needed to be prompted to make my shake. I would suggest that guests be greeted upon entry if you are assigned to be working up front, even if with eye contact so guests feel acknowledged. If the one gal is assigned to just making shakes & table clean up, I would suggest she tackle new shake orders first & then go buss a table, especially when the restaurant was pretty empty and tables weren't needed. She did spend quality time washing the table but feel like customers could be sipping on their shake while waiting for the order. Instead I had to wait until my food order was in my head for her to start on my shake. Total time from entry & leaving was 22 minutes. Wasn't a horrible experience and food is decent, just would suggest service quality. Thanks! read more

4/4/21: Today was our very first visit, and we almost didn't stop by because they wouldn't answer their phone. So, we figured they were closed for Easter. After getting something to eat at a restaurant around the corner, a few family members wanted to stop by and get a bite here as well. We pulled up around 7 pm & they were open. They weren't busy at all. Yayyy! My family member went inside to get the food & came back with 3 sandwiches (2 chicken & 1 burger), onion straws, smash fries, & 4 drinks. Out of all that food, only 1 chicken sandwich was right. The fries were cold but the flavor was yummy. The onion straws had a funny flavor to it that nearly made us vomit. It was like a weird garlicky/sour taste & was very off putting. Not only that, but for $4 it came in a container not even half full. The nerve! The other chicken sandwich was dry/burnt (the bacon on it was burnt also) and was missing cheese. The burger was missing ketchup, tomato, lettuce, onion, & mayo!! I mean, did they listen to the order at all???? Needless to say, this was the first and last time here. We could've gone around the corner to Wendy's & got better food. read more

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Smashburger Is something that we had to get while visiting. We received great service from Brianah, who was very knowledgeable of the menu items. I got the Avocado club double bacon smash and egg with smash fries that was great read more

Smashburger - Menu - Burgers Near Me - Hampton, Virginia

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I'm not on the peninsula as much as I used to be, but I really wanted to try Smashburger. I'm trying to cut down on my red meat intake so I love that they offer alternatives. I decided to go with their Classic Smash Turkey Burger. It was flavorful, and mostly importantly, not dry! Fries are my favorite food, and I can say I'm a fan of these. They were crispy and the rosemary and garlic are a nice touch. Whenever I'm on that side, I will make it a point to stop here again! read more

Smashburger - Classic Smash Turkey Burger and Smashfries - Burgers Near Me - Hampton, Virginia

Great place to eat. Great burgers and chicken sandwiches. Great spot to eat in or call ahead staff is always polite and helpful. Atmosphere is normally quiet. read more

Update: After following directions from Lexi at Smashburger and posting a copy of my review and the location of the Smashburger I had the displeasure of visiting on Friday, April 29th, I have heard absolutely nothing. The apathy runs deep in this organization. I will be posting my review on other sites until I receive a reply. At this time I want nothing less than a full monetary refund; I will never visit another Smashburger again because of this unpleasant experience. read more

Smashburger - Burgers Near Me - Hampton, Virginia

I decided to try Smashburger because I've heard mixed reviews about it. I ordered rosemary garlic tots with a single smashed burger with cheese, mayo and onions. It was an average burger to me. The tots were pretty good, I love the rosemary and garlic taste on the tots. I'll be back for a good cheat meal. All and all my first experience here was pretty good. read more

Smashburger - First time here! Ordering take out for the Hurricane Dorian on a rainy Friday. - Burgers Near Me - Hampton, Virginia

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Overview - My wife and I went to Smashburger for the first time for a date since we have never went. That atmosphere was nice, it was pretty inside and well taken care of. Pros: Well maintained restaurant, great service, good options to choose from, short wait times, food made to order, food came out hot. Cons: The food was awfully overpriced, the bill came up to over $40 for two meals and a milkshake. Quality was okay but it was overlooked by the terrible seasoning of the food. For starters the burgers tastes horrid and the tater tots were absolutely caked in rosemary where they were inedible. Moving forward I tried a chocolate milkshake because how can you mess that up? Well it had a terrible aftertaste that tastes like how burning plastic smells. Probably never going back because the food just isn't worth the prices. TL;DR: Service is great, atmosphere is nice, prices are a little high, food is terribly seasoned; Don't recommend. read more

How this place got 3 stars I have no clue.. I've been all over the US. Ate burgers all over. Smash burger hands down best burger. I'll never go to 5 guys again. Absolutely amazing I moaned so loud while eating the burger they thought I had an orgasm read more

Smashburger - Colorado burger and smash fries - Burgers Near Me - Hampton, Virginia

A good greasy burger, just what the doctor ordered! Friendly staff with prompt service.

Smashburger discontinued the turkey burger? What a dum decision! About an hour ago when the young lady at the register informed me of the change, the two couples behind me in the line walked out as well as myself! read more

i went to try smash burger for the first time and the food was pretty good and it cane out pretty quick, although it was kinda pricey it was kinda worth it the store looks nice but the thing the got me was the girl who took my order she was rude and was making faces while she was taking our order she hardly said a peek to us and was unprofessional read more

To Whom It May Concern, I'm not sure who reads these reviews, but I hope that what I'm about to share is seen as helpful and not cynical. After placing an on-line order for a 4:30 pick up (placed at 2:30 p.m.), I arrived at 4:27. The order wasn't ready. I was a little annoyed, but it wasn't 4:30 yet so I took a seat to wait. At 4:45 I still hadn't received my order, but those that ordered during and after me were served and sent on their way. There seemed to be no urgency, no attentiveness at all. Instead, I listened to conversations about things that didn't matter, and was utterly ignored until 10 minutes after 5:00. What is the point of placing an order on line, to pick up at a certain time if I sendup waiting over 30 minutes after I arrive to pick it up? No apology was offered, not even a direct look in the eye when I was given my food. I used to love this Lsestablisment for its trendy food, and bright and inviting space. I no longer think this after today. The service was horrible and the food forgettable. I spent time and money to be ignored and underwhelmed. To your staff and establishment in Hampton Roads, VA in the Peninsula Town Center, It is truly upsetting that I or any customer would have to deal with the feeling of not mattering to the people that are there to serve and be hospitable to the customer. For the expectation of being treated like this again, I wont go back at all. read more

Not to bad. Service was good. Food was good. Not normally packed but most just order to go.

Food was accurate to order but pricy. It was a nice place to try if you're looking for a decent burger or wings.

I've been looking forward to this place and glad I did. Freshly made, never frozen 100% beef smash burgers! You can have them your way or some of their menu classics. The fries are fresh and you get a bunch of them that are not full of oil like that other place nearby. Service was friendly and fast. I suggest reading the menu before arriving if you can so you'll understand the ordering process a little better. Is it me, or are all the restaurants in Peninsula Town Center (PTC) have very nice ambience in their dinning areas? Well, this one does not let us down. Very clean, well lit, and nice decor that fits the restaurant theme. A little pricey but the burgers are worth it. Give them a try instead of that other burger place at PTC. read more

Smashburger - Very nice inside, plenty of seating. - Burgers Near Me - Hampton, Virginia

My first time at Smash Burger. I got the BBQ cheddar burger and smash fries. The burger was good and the fries were good. I never had fries with olive oil and rosemary on it. It was good. I recommend this restaurant. read more

Smashburger - BBQ Bacon Cheddar burger and Smash Fries - Burgers Near Me - Hampton, Virginia

Are you looking for a burger that isn't boring? This is definitely your place! Friendly Staff and ambiance. Quick Service!

No one is working at this place. I wish the website stated that before I paid for my order. 20+ mins wait for a pick up that was supposed to be ready. Not a peak time. Place doesn't look clean at all. Stay away. read more

I know what you're wondering. Why is he giving this location 4 stars and the other 3.5? Well, because I learned that if you come here get a double burger. You will not leave dissatisfied. The place was clean. The service was good. Today I tried the double bbq bacon smashburger and smashtots with strawberry shake. The smashtots are like they were the last time. Tasty and oily (due to them being made with rosemary, garlic, and olive oil). The bbq bacon smashburger was delicious. I say I'm not trying to be a Fatty McFat Fat but, damn, I went to 2 Smashburger locations in one week. **sigh** Anyways, get a double burger if you decide to give this place a try. Their shakes are made with Häagen-Dazs and they taste fabulous! read more

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I was so excited to see that they opened a Smashburger in the Hampton Roads area! Finally! Unfortunately, it did not live up to any of the expectations we had for the ones up in Northern VA. It doesn't even live up to any of the burger places around here. The lady greeted us when we got in, and the menu looked good. It was very similar to Mooyah, they had some burgers on the menu or you could make your own. I went with the original Smashburger, regular size. My boyfriend ordered after me and got another specialty burger in a large size. He got fried pickles, and I got the smashburger specialty fries that were tossed in olive oil, garlic, and rosemary. The layout of the restaurant is even similar to that of the Mooyah in Tech Center (Newport News). It's not great, there's a medium size main dining area, and then you walk towards the back of the restaurant. There's some more seating in a thinner hallway area. Instead of a napkin dispenser on the tables, they just had stack of napkins jammed into some metal stand. It was weird, and I didn't particularly care for it. It made me feel like the napkins were just getting more germs/food particles on it. Ick. The food took a weirdly long time to come out. They had a lady putting orders together when the burgers came out and another food runner. They were STRUGGLING. Even though they had the tickets in front of them, for some reason they still didn't know what to put in the bags/tray. They let some burgers sit there for a couple of minutes before figuring out which orders they belonged to .They would pick up burgers, hold them in their hand and stare at it for a while, before just looking around. It was kind of sad. My boyfriend's burger came out first, even though I had ordered first. It was a couple of minutes till the next food order came out, which again wasn't mine. I flagged down the food runner and asked him if my order was coming up. It took a couple of minutes till it came out. Disappointing. The food wasn't worth the wait either. The fried pickles are pickle chips, not pickle spears which I liked a lot! They were good, nothing special. My fries were just regular fries. I had to flag down the food runner again and asked him about my fries. They brought it out again, but I'm pretty sure they just sprinkled rosemary on top. They didn't have any garlic on them, and the fries on the bottom didn't have any rosemary on it. The burgers were OK. I compared mine to my boyfriend's, and there really isn't too much of a difference between the regular and a large. The smashburger sauce wasn't anything too special either. The burgers are smashed down (hence the name smashburger), and I think I prefer the normal burgers. It's a little bit more expensive then Five Guy's, and you don't feel as full either. Save your money and your calories, and go to Five Guy's for a decent burger. read more

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The owner needs to staff up and anticipate surrounding local events to know business will increase. Appears to be understaffed, bags of trash that needs to be taken out, dirt and lacks over management. As a side note the food was good, 1 cook, 1 fry person, 1 cashier, 2 helpers with giving out orders. The computer orders just kept coming and no extra help. It's Saturday and I'm sure the owner would want to see it flow like this. Perhaps the manager and owner should be customers and sit back and experience it themselves. read more

Smashburger - Tables floor and trash were lacking attention due to lack of staff. Management and owner - staff up!! - Burgers Near Me - Hampton, Virginia

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I tried smash burger at an airport in PA my first time. The hampton location is the best to me. The original grilled chicken is so good. I'm not a fan of their shoe- string signature or original fries. The shakes are expensive but great! read more

We love smash burger having come from out west; unfortunately, this one didn't quite hit the mark with us. The food was okay but it was the physical restaurant itself that left me unsure if I'd return. When I walked in, there was a smell of old oil that overpowered the restaurant. Sitting at a table waiting for an order, I realized that everything I touched felt oily or had a weird film. I had to wash my hands and kept putting on hand sanitizer while I waited. The food took a little longer than other locations that I've been to and it was not busy at lunch. read more

Ok, so I'm not a major burger person but this was good!! I ride pass Smashburger all the time and never think to stop in. Today a few friends and I went in randomly and it was worth a visit. As a first timer & someone not big on burgers I had some initial grumbles regarding prices but....after consuming I understood. Also, they are really awesome and offer a military discount AND they ask you so you don't have to worry about forgetting. The young lady at the counter was very nice and handle our first timer questions and "oh no maybe this..." so well. She did a great job of explaining that the egg bun wasn't an actual egg haha (the bun is yummy btw). Everything was so fresh! The burger was tasty it was just all in all great. I opted for smash fries which are soooo worth the extra 10 cents. I even did a little dance when I first ate them. Shoutout to the cooks!! Smashburger, you've got a new fan all thanks to the PTC crew on Saturday morning, 7/29/18. read more

Smashburger - Burgers Near Me - Hampton, Virginia

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Not too thrilled this visit. They messed up our order. The food wasn't hot or juicy like it's been before.

i have never had any restaurant, fast food or casual, put so much f-ing salt on the fries. the regular version were very tasty but too salty. i love salty fries but i had to wipe the salt off most of them. just avoid the sweet potato waffle fries like the plague. they were thin, tough, and had no flavor. i didn't bother wiping off the salt because i wasn't going to finish eating them anyway. the cashier was pleasant. prices are insane like mooyah was, which had just shut down, which is why i tried Smashburger. would go back for the regular fries but the burger prices are ridiculous and mooyah's burgers weren't any better than the much cheaper burger king versions in the same shopping center. read more

Food is Extra Salty. Could not even eat our burgers. Tots and Onion Straws beyond salty as well. We will not be ordering again. This was our 2nd chance with Smashburger - never again! read more

They fell off. Burger menu changed drastically and I don't like them anymore. The fries are still good though, but that's it. And they put American cheese on my burger when I asked for cheddar. American cheese is processed junk. Unfortunately, I live 30 mins away and could not make the trip back to Hampton. Also, my fault for not checking before heading back home. read more

So excited to have a smashburger near me! I've been twice now and tried 2 very different meals so here's the run down: meal 1: classic smashburger. I wanted to try their regular old burger as a baseline. I was not disappointed. Well constructed, juicy, classic toppings, everything a good burger should be, all on an egg bun. I couldn't help but go fancy on the side, sweet potato smash tots. Hello, tot heaven! Very robust rosemary and garlic flavor - great cheat meal ;) meal 2: Cobb salad with chicken. I had to go healthy on my return trip. The salad was huge. I probably could have stopped half way through, but since it was on the pricy side I powered through. The chicken was grilled well, and the greens had a good amount of cheese, egg and bacon. I'm not sure how healthy my lunch actually was but hey, I FELT healthy :) shakes: both visits I tried my lunch mates shakes - one cookies and creme and one malt. amazeballz. Thick and totally decadent - a meal all on their own. downside- sma shburger is pricey, but not significantly more than other fast food places, and your getting some seriously quality ingredients. totally worth it. read more

Smashburger - classic burger - Burgers Near Me - Hampton, Virginia

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my husband and I tried them today for the first time we where greeted with a smile and the helpfu assistance from Nana. she was very professional and willing to help with questions and very kind! Trey brought us our food which seemed in minutes he was very kind and made sure we had what we needed and that everything was as we wanted! the food was delicious it's been a long time since a burger wowed me. Nana and Trey definitely made our first experience a fantastic one! I hope they get the recognition they truly deserve! as well as the staff in the back that made our food! I'd also like to add the place was very clean and all around good atmosphere WE WILL BE BACK! thank you NANA AND TREY along with the rest of the staff! hands down best customer service I've had in a long time!!! read more

These taste like straight grease and salt. The service was great during my first trip here. This time employees were sitting there talking to each other about how they keep messing orders up. read more

Smashburger - Burgers Near Me - Hampton, Virginia

This is an update to my previous 5 star rating. I must admit that I am disappointed in the changes that Smashburger has made. Their old menu that had some pretty decent signature burgers that we (me and a couple of Co-workers) liked that are no longer available. We were told that the company was bought out and that the new owners changed the menu. Why??? What was wrong with the menu when you bought the company? Were the sandwiches we liked under performing? I grew to love this place through their smash pass promotion in the later part of 2018 and early 2019. I worked the whole menu and found my favorite and now it is gone. I'll use my smash rewards to get my next free meal, but my return visits will be few and far between. read more

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