I haven't been to Five Guys in a long time and now I remember why. I ordered my food online. They said it would be 5-10 minutes. I knew better because it was lunch time. So I arrived late and my food still wasn't ready. Thankfully, I only had to wait a couple of minutes while others had been waiting for who knows how long. I got my food home and noticed the bun. Crispy around the edges but with closer examination, it was more towards the burnt side. Not sure if the bread was stale or old but it definitely wasn't fresh. There wasn't much BBQ sauce on it and the lettuce had the rib part in the middle. And I know times have changed and days are gone of them giving basically a double order of fries for 1 single order but it's not like it used to be. Prices went up and portions went down. The taste was alright but I think I'll go somewhere else next time. read more

It's a five guys - good burgers, hot fries and cold shakes. They make your food right in front of you and their burgers hit the spot. The fries are really good but they always give you extra so I recommend getting the small fry instead of the regular. The free peanuts they have there were really good so they're a good snack while you wait. The only downside was this one had a weirdly oily / slippery bathroom floor. read more

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I haven't been here in YEARS! We stopped in on a total whim... didn't realize how expensive it was... guess all those "free" toppings add up. Each burger was about 9 bucks... add fries.. a drink.. yikes. Costs more than a normal sit down burger in most places. However... the staff was VERY nice. The food took quite a long time but they said sorry for the wait. Those words, really mean a lot to just have that little bit of care. They were out of ketchup packets so I went back to the cashier and asked for ketchup since the other people were busy bagging and cooking. She said she would make some cups for me. I did see her wash her hands and make them, very nice. She said sorry for the wait.. again! Just the manners made it for me! Definitely add some malt vinegar to your fries!!! Other than the price being steep and the wait, it was great. read more

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Five Guys is Five Guys. You know what you're going to get, burgers and fries. OK, you can get your hot dog or grilled cheese if you feel so inclined, but why? They make one of the best fast food burgers around. Yes it's a little expensive but as a guy who likes to load up the toppings, I have no issue with that at all. I got a double cheeseburger with bacon, hot toppings on the bottom, cold on top. Well done and juicy beef, cheese was well melted, the burger held together very well. Keynote: I didn't have a roll falling apart because of too much beef juice, and that's so important. I do wish they had additional sauces like a thousand island or different type of mustard. The staff was quite friendly. Points for the Coke freestyle machine too! That said, can we have some indoor seating back at this point please? read more

First time in a five guys (ever). Cannot complain. Would I return? You're dang right I would/will. I was warmly welcomed and asked for my order by a very nice associate. After he took my order, I almost walked away but he called me back and asked how my day was going and if I had had a nice weekend... I was not expecting the small talk one bit, but I really appreciated it as I was not having the best day. Hence why I'm giving 5 stars because it wasn't just about the food. I got the little cheeseburger with tomato, lettuce and mayo, and a small side of the Cajun fries. The burger was delicious, and the fries were SO good. Just the right kick of spice and packed full of flavor. The fries were worth the money! 021/2020 read more

Five Guys at 4210 East Claiborne Square in Hampton is great! With more than 250,000 ways to customize your burger and more than 1,000 milkshake combinations, this location has it down. There are no freezers in these restaurants, so your meat is fresh never frozen and the fries are double-cooked in their 100 percent peanut oil. You can definitely tell that the produce is hand-prepared fresh every morning. Peanuts while you wait, with outstanding service until you leave. There is a his and her restroom for guest. They have online order service; just visit delivery.fiveguys.com or through the mobile app (Apple or Android) for a completely contactless way to enjoy your Five Guys favorites. Very clean location in the Peninsula Town Center must visit! read more

Five Guys - a coca cola machine in a restaurant - Burgers Near Me - Hampton, Virginia

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It's been a long time since I've eaten at Five Guys and it wasn't too bad today, however, I felt that I could have had more fries. For $4.29, the cup should be really full. They did give me plenty of ketchup. Also, I did find a piece of hair in my last bite, hence, the 3 stars. read more

Five Guys - A very small serving of fries. - Burgers Near Me - Hampton, Virginia

What the heck? Had lunch here, and how the mighty have fallen. This is I believe what happens, when a company just goes batty with franchising. Don't feel alone Hampton, as you have plenty of company. The bacon was burned, and while the burgers were ok, there's really nothing special about them. I see less fries than there used to be. While yes inflation is up, I can't believe what I dropped for a bacon cheeseburger, fries, and a soft drink. Ridiculous. This location is in a great spot. It is extremely busy, and wait times were extensive. I was in the mood for a burger, and this left me desiring one of their once juicy ones with so many toppings. It's alright and better than Smash Burger. They have a lot of those here too. I wasn't impressed, and won't be back. read more

Super clean store and an awesome crew behind the counter! The quality is always there at Five Guys but the staff is awesome - friendly, super positive, helpful and there to help. Makes their awesome product even better! read more

Five Guys - Cheeseburger and Little Fries - Burgers Near Me - Hampton, Virginia

Five Guys fries have a very distinctive taste and appearance and when served as a regular order, the bag is overflowing. It's worth every penny you pay. I'm not sure what this location is serving or how old or what type of oil is being used, but what was served was not even close to customary Five Guys quality. In addition, the portion was extremely lacking as it barely filled the white cup. Very disappointing, not a good value, and I can't recommend this location if this is their usual portion. On a positive note, the crew of two hustled and the premises were clean. read more

Hearty, tasty, juicy burgers. You can never go wrong here. You'll get your moneys worth of fries as well. Don't be shy to grab some peanuts while you wait! Fast food vibe. Friendly staff. Quick service. If you're ever in the area definitely stop by! read more

Last night was the third time in a row where I asked for extra bacon on my burger is not only didn't get extra bacon, I got zero bacon. And then, when I asked them to rectify it, him I asked for extra bacon, so I would probably need a double portion, he gave me a few thin crumbs of bacon that did not even add up to regular amount of bacon. On top of that, the double meat burger has always been so big that I had to share it. Last night I finished it easily. I don't know what's going on at that store but there are some problems. This store has been a destination for me. I drive ***across the water*** to come to *this* five guys. I'm taking away a star and I'm not coming back. read more

came here to get some milkshake & fries. & they milkshake machine broke. so then i asked for cheese or ranch to go on the fries & guess what ? THEY DID NOT HAVE EITHER i was so mad. read more

10-29-20. This is a pathetically small amount of fries. The order also included a double cheese burger that was placed online at 7:33pm. The app indicated that the order would be ready at 7:40. I arrived and checked in at 7:45. I did not receive my order until 8:10pm. This location was not busy with customers, but sadly lacking in professionalism and efficiency. I won't be returning. read more

Five Guys - Regular Fries. - Burgers Near Me - Hampton, Virginia

Busy nite, staff was busting quit with fast service. Food was (c'mon, it's 5 Guys). The pieces are more expensive than they've been, but that's the current state of the economy; expect to pay a few $$. For 3 burgers, small fry and shake plus tip, I forked $50+, but for late nite meal choice, it hit the hungry spot! read more

I'm ngl the quality of food is good, but the price is not looking very appealing to people. Also, take the peanuts out the restaurant. We had enough of peanuts from airlines & Texas RoadHouse. Replace the nuts w/ something else. read more

I love Five Guys and eat there often but this location is different. I had my second bad experience there this evening. I got the smallest patty I've ever seen. I asked about it and was told that was the size of their burgers. I also get my burger in a bowl and for whatever reason this location puts the condiments on the food vs on the side like every other Five Guys. When I asked about it the employees were not polite at all. This is the second bad experience I've had at this location. Do yourself a favor and drive a little further to the Newport News location. read more

Several years ago, Five Guys Burgers and fries arrived in my area. Eager to see what all the hype was about, I gave them a shot. Taking the whole family out for a burger experience, we were also taking a chance. Boy was I right! Some things discovered about Five Guys. Nice and clean restaurant with very friendly service. On the flip side the place is very expensive for a burger, fry and drink. For a family of four we easily spent over $50. Lastly the burgers were not seasoned and very bland, the fries were greasy and not seasoned as well. I personally made it a mission to make my own burger after this experience and never returned to Five Guys again.............until today Having a craving for a burger for lunch, I decided to give Five Guys another chance. Thinking that my experience with them from years ago must have gotten better after all these year............I was wrong. $14.73 for a double bacon cheese burger with a few toppings, fries and a drink. Once again the burger was tasteless, did not hold together well - I had a big mess half way through my lunch, and it was greasy. The fries, they gave me a lot of them. I notice the brown bag they were in was saturated with grease. Made me sick just looking at it. I tasted a few, they were greasy as I observed and had no flavor. I sprinkled some salt on them but there was no amount of salt that could improve the taste. The highlight of my meal was the drink. Dispensed from a multiply drink machine, it was nice and cold. I just don understand the hype about this restaurant. There are better burger places than these. The service with a smile was GREAT, adding an additional start to the review I was about to leave. The food on the other hand, is discussing. I really felt "icky" when I left that place. I will not be returning to Five Guys Burgers and Fries. read more

The staff is friendly but the wait can be a bit long at times so order well in advance

Five guys is known for the volume of their fries. The extra scoops in the bag. I've been going to Five Guys all over the country for over 20 years. Tonight at this latest cation I not did not receive any extra fries but the cup was less than 2/3 full. I can maybe understand in this economy cutting back on the original. But not even filling the cup?!? Thankfully there is a Mooyah's close by. read more

And why would anyone ever spend 18 dollars for.a mediocre burger some fries and a soda? You can get way better for much cheaper at a lot of places around town read more

Worst service we have ever had in a five guys. Just under 20 minutes to get two burgers and fries. There was one person ahead of us waiting so the place was basically empty of customers and one customer came in for a preorder pickup but waited also. The employees just didn't care, they were behind the counter just BSing with the burgers laying on the counter. Occurred on 24 June at 4PM. Complete lack of customer service! Forgot to mention - And they got the toppings wrong!! read more

So everyone that has been to a Five Guys knows how good their burgers and fries are..it's no big secret. What is different about this Five Guys is the staff. Everyone on that team is so friendly. They went out of their way to speak to me, ask me how I was doing, and make sure my burger was the way I wanted it. The manager asked about my holidays and we had a very cordial conversation. It is not every day that grabbing a burger for lunch turns in to the best part of your day, but today it did! And in case you were wondering, my burger and fries were delicious as always!!! Thank you! read more

5:20pm 04DEC2019. Loud kids sitting in the front corner of the restaurant not eating anything and no manager addressed the issue.

This place delivers perfection every time. They never run out of stock, the burgers are perfectly cooked, the toppings are amazingly fresh, and the staff is super nice. I've been here a dozen or so times and had "100% satisfaction" every time. Keep up the great work. read more

Friendly associates that were all working efficiently. No one standing around "looking busy." Food made to order so the brief wait is worth it. A little pricey for just a burger/fries joint in this area but worth it for the quality and service. read more

I was so excited that a Five Guys was opening up in Hampton that I waited over an hour in line the first day. I wasn't really worth the wait, but I like attending over-hyped events like that. I've been there a few more times, but I'm not in love with this place like I used to be. Great spot for a casual burger-and-fries lunch though. The food is made to order, so be prepared to wait a little. Pros: Free toppings (I always get BBQ sauce, A1, lettuce, tomato, grilled onions, grilled mushrooms, pickles, jalapenos), tasty fries, notecards and crayons to doodle on when waiting for food, conveniently located across the street from Target. Cons: This is just me being a fatty, but I think their french fry portions have shrunk significantly. My boyfriend and I always share the regular size Cajun-style fries and there would be more than enough for the both of us. On our last visit, it seemed like the portion was cut by at least one third. I'm not sure if they still dump an extra scoop of fries in the bag like they used to. UPDATE: July 18, 2010: Okay, the fries are back to their normal, gigantic portions. Please ignore my earlier complaint above :) read more

Walked in and they were playing Led Zeppelin. They had me right there! I was a little worried when I looked up and saw such a small menu when I read at the bottom that you can fix your burger up just about any way you want. The food was just above fast food quality but no other fast food joints have freshly sauteed onions and green peppers. The free peanuts was a nice touch too. Oh and believe what every body says, you get a LOT of fries. I was going to order two, one for me and one for my two sons to split up when the cashier told me to just get one pack. She was right! read more

Five Guys - Free peanuts - Burgers Near Me - Hampton, Virginia

Disgustingly awesome grease-ball burgers and fries (and more fries, whether you want them or not, as they're apparently multiplying out of control and have to be given away in bulk before they rise up and conquer us all)!!! So good, but I feel like it shaves a few years off of my life every time I eat here (it's a good thing they're the years all the way at the end though, right?!). My favourite thing about Five Guys is the use of fresh jalapenos, instead of the pickled kind. read more

I don't consume a lot of red meat. When I do, my first stop is this place! There's something about a cheeseburger with grilled onions that gets my juices flowing! If your sandwich is bad, it's your fault! read more

My friend and I ate here in like 09 and we loved it. get a small fry, cause them things are crazy big.

To be honest. Most Five Guy places I have been ate all the same. One doesn't really stand out from the other and that's a good thing. That means they are consistent. Good burger and good fries. That grease stain on the brown bag makes my mouth water. read more

Okay, I'm a big fan of Five Guys. In fact, I'm a big fan of any establishment that sticks to doing just a few things really, really well. This is one of those places. You can only order burgers and fries, that's it. Oh, and soda, but you get the picture. A regular burger is a double, and you have to ask for a single if that's what you want. You can get it with cheese and/or you can get it with bacon. Also all the regular trimmings are free and your choice--lettuce, tomatoes, onions, etc. Fries are extra as is the soda, so really, there are no "combos"; you just choose what you want, which I like. And the fries are good, too; very thick and excellent when heavily salted. While you wait, you can help yourself to free peanuts, which is an interesting touch. The only thing is the price point. A bacon cheeseburger with fries and a soda will run you over $10, which is a bit high. But it's a great meal. The décor inside is very 1950's. This includes the outfits the employees wear and the overall aesthetic. The music kind of sucks, but then, I don't like 50's music, so it stands to reason I wouldn't like it. read more

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The workers here are incompetent. The 6 burgers I ordered took more than 40 minutes. And a couple of the burgers is not done properly. I have to ask status a few times before they even check my orders. read more

Clean, friendly, the burgers are amazingly awesome. My husband and I always love the bacon burgers with all the works on it. Fries are heavenly and a large could feed several people. The only complaint I have is I wish you guys wouldn't allow people who aren't even eating at five guys sit outside on your bench and chain smoke, it's disgusting and I don't enjoy watching people smoke when I'm trying to enjoy my meal. read more

Five Guys - Burgers Near Me - Hampton, Virginia

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If you're eating here with a family on a budget, be smart. The food is amazing. Many people complain that it's overpriced, but when you take into consideration the portion sizes, you really do get what you pay for. First off, a regular order of fries is enough for an entire family. I do not joke when I say that my family of six will only order one regular and have enough. Two orders, and we are taking a good bit home with us. Second, even the smallest burger is more than a child can eat alone. I can order one burger and split it between two kids. If I don't feel like ordering a burger, the kids can each have hot dogs (and kosher ones, at that). Either way, you can get out spending $2.50 - $3.00 a kid for burgers / hot dogs if you keep that in mind. Lastly, they typically do not have an issue with sharing drinks, as long as the members of your party can agree on one of the thousands of potential soft drinks. Our family can get out of there spending $30, if we plan ahead and keep these things in mind. However, if it's a group of adults headed out (and you don't split the fries), expect to spend between $10 and $15 per person. read more

My DoorDash driver forgot an item and argued with me that I did not order one (yes I contacted doordash just takes 24 hours for reply) so I called five guys and told them what happened and they offered to give me the item I was missing for free. They were very professional and the food is amazing, I never have trouble with them directly. Highly recommend. Wish I got the employees names this is on July 5th 2019 read more

One visit does not make a five star rating but I was worthy. The food was delicious, I am a fan. Thanks for the recommendations. It was a bit pricey, but 5 adults for $65 is not too bad. read more

This is the place to go if you want a legit burger. Hubby and I love to come here and always share a drink and fries as you get plenty in a regular size fry. My favorite is there little bacon cheeseburger and still it is plenty to fill me up. Love this place and will continue to come here. Always clean and their customer service is great. read more

Five Guys - A yummy little bacon cheeseburger - Burgers Near Me - Hampton, Virginia

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five guys can do no wrong in our eyes. we LOVE a good five guys cheeseburger. They're always juicy burgers with a little bit of crispiness around the edges. The cajun fries are a perfect match. read more