A decent but not great Zaxby's location. I don't know what to expect from Zaxby's actually - they are all over the place from location to location. Greensboro has a few locations with much worse service but the service here isn't what I would call good: it's functional and inoffensive. I feel like most Zaxby's don't have any grown ups working on several shifts which I think explains the service you get. The food here is also the most okay of all the Zaxby's we've tried in the local area. There is nothing wrong with it, it just isn't the best you can get from a Zaxby's. This location is close to my house and Zaxby's is better food than McDonalds or Wendy's so we come here a fair amount anyway. Ordering online is pretty easy and they typically get the order right - although I still don't know how many sides of fries are supposed to come with the family meal because it's different every time at every location. read more

Staff was patient, kind and polite! Aniyah(i think? it been a couples weeks) was very nice! food was delicious as well.

This location is close to my home so I downloaded the app and headed in. I wanted a small but filling dinner and was pleased with the service I received upon arrival. The inside appeared to have only a couple of diners and very little foot traffic. However, the drive-thru line did fill up quickly. I decided to go inside upon placing my order online. No trash on any of the tables and clean booths/tables were visible. I did not use the restrooms during this visit. The self-serve beverage area could use attention to the organization of cup lids and straws. The drink machine was clean. The standalone water dispenser was down at that time. I was greeted immediately and my order was taken care of in a matter of 8 minutes or less. My order included tenders, fries, & toast. The drive-thru line was still at a standstill when I left. At this time, they are offering special deals to download the app and in turn, I received my meal at no cost. A great deal in my opinion! I would return to this location. read more

Zaxbys - the parking lot - Fast Food Near Me - Greensboro, North Carolina

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place is okay if you order in person they usually get it right. however if you order online it's like the workers are illiterate and never read what you actually order. i ordered a surf and turf and they only gave me the shrimp - no chicken in sight. ordered a drink with no ice- guess what there was ice. ordered all sides toast - guess what still got fries. i usually give the benefit of the doubt but this has happened on more than one occurrence and seriously you sell this new surf and turf meal for a higher price and don't even know how to make it properly? anyways only order in person at this store unless you want your order wrong read more

Absolutely love this place. I always order online and it's always ready when I arrive. The portions are so large that my son and I can typically share one meal and have another for the next day. We got a great 8 boneless wing meal naked with fries and Buffalo garlic sauce and split one meal between the 2 of us and still have a whole meal for tomorrow( because airfryers) highly recommend for a quick easy meal that's real chicken not chicken nuggets and seasoned fries!! read more

Zaxbys - Brought zaxbys home and added some broccoli for a complete meal - Fast Food Near Me - Greensboro, North Carolina

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They put one strip of bacon on the loaded fries that cost 9 dollars consistently and never have "dark soda" I finally asked after a month of hearing the same thing and they said they don't know when they'll have it. I canceled my order won't come here again. It's a shame I stop here all the time after work. Get better management people love zaxbys it's a shame this one is run like that! read more

Went to Xaxbys for lunch, drive thru was fast, young lady at the window was very pleasant. I got home and took my salad out and my hand was covered in oil, looked inside the bag and there was an excessive amount which had to come from the fried pickle container. Fried items should always be drained of excessive grease before giving to a customer, I'm just thankful it did not come out of the bag and get all over my seats. read more

Zaxbys - Inside the bag was excessive amount of oil - Fast Food Near Me - Greensboro, North Carolina

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Why do I bother coming here? I love Zaxby's food. But the service here is as bad as I've seen. I feel like I'm doing them a favor eating at this location. And question a lot of hygiene. read more

Melissa was very rude , snatched my card out my hand and basically threw my food at me .Looked like she didn't want to be there and whoever took my order was laughing at me . Horrible experience!! read more

Hey so tonight I was thinking about ending it all, it wasn't until I tried the new deep fried cheesecake bites with strawberry sauce did I decide that life was worth living. My wife left me, I lost my job, and my parents are both dead. I had NOTHIN!!! It was until I tried these new bites that I finally felt purpose. please keep these on the menu Zaxbys you truly have saved my life. read more

The location at 1657 New Garden Road in Greensboro is the worst restaurant I have ever been to. I did a mobile order for later in the day & when I got home after picking it up it was ice cold. I would recommend NO ONE purchase anything from this place. There were no employees present at the front either & that was not the first time I had been there and that was the case. Best to no longer go to this place. read more

First of all, I had one tender that was considered actual size and then I had two others the size of my pinky finger and hard as a brick. Second of all, we ordered 3 cookies and none of them were fresh they were at least a day or two old. Third and worst of all, I looked to my right on the windowsill and there was 3 dead flys!!!! Food came out quickly but probably should've stayed in the oven. read more

Zaxbys - Fast Food Near Me - Greensboro, North Carolina

This is the worst Zaxby's in Greensboro they are awful when it comes to saucing wings, and today 5/05/24 I show up and they tell me they are out of fries then I say I'll take it without fries and now they said they are out of chicken but the people behind me in the drive thru ordered and went to the window then I went back around to ask if I could get a cash refund since I placed order on mobile app and then they proceeded to say they are closed for the night so which one is it ? By the way it was 9:45 and they close at 10pm do not recommend this Zaxby take the extra minutes and go somewhere else read more

This team here takes excellent pride in their job here, with excellent customer service. They are constantly cleaning the floors the tables to ensure that there's plenty of seating in the area is clean for the customers. The team is very polite and professional and always ensuring that your food and accommodations is better than perfect. read more

Zaxbys - Excellent team taking pride in their job for there customers. - Fast Food Near Me - Greensboro, North Carolina

Ran in for something quick for dinner, got the Blue Zalad with blackened chicken. Mixed greens, red cabbage, carrots, Roma tomatoes, Blue cheese crumbles, fried onions & Texas toast. You can also get it with buffalo chicken or garden style. Absolutely delicious. read more

Zaxbys - The Zensation Salad w/ citrus vinaigrette dressing, sweet tea.....perfect lunch.. - Fast Food Near Me - Greensboro, North Carolina

Went to the drive-thru. They must have been in a hurry because they didn't put any sauce on the wings. The plain wings tasted like oil that should have been changed weeks ago. They must have been short on supplies. The Cobb salad was missing onions, etc. it was more like a side salad. Keep it up and you will close. read more

We were just passing by as we are not from area neither have a Zaxby's near where we live, so we walked in and I don't work here so I DONT freaking know how things operates.. So I asked this NOT friendly cashier how many wings comes in the combo and he had the worst attitude! Then he asked what kind of sauce and He replied very sarcastically!!! When I looked at his name tag he said: my name is Corey! Corey! and guess what? He was the freaking MANAGER!! All employees looked miserably! We left without buying anything On this day when is so hard for some to find a job there should be happy they have one This company has no idea who they have taking care of their business! As I told that guy.. he HAS NO CUSTOMER SERVICE SKILLS AND I FEEL BAD FOR HIS EMPLOYEES AND HIS CLIENTS Owner should send all the time mystery shoppers.. they will be surprise of knowing that by changing management their business could be very successful! read more

Walked in and stood and stood. We were not acknowledged and neither were the couple in front of us. Lady behind counter looked at us a couple of times. Did not say a word. A group in the kutchen laughing and talking. Never acknowledged us. Couple in front of us left. Then we left. Go to Smithfield across parking lot. Service top notch. read more

This is a new Zaxby's location that just opened not too long ago. It's nice and clean, but kinda hidden behind the McDonalds & Smithfield BBQ. Good option for fast food chicken stuff, everything's chicken. Chicken sandwiches, wings, tenders and salads mainly. I usually get the boneless wings when I get the urge to stop at Zaxby's, they are breaded fried chunks of chicken breast doused in whatever sauce you choose. A bit overpriced I think, but definitely better than most other fast-food chicken nuggets. read more

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It does not matter if you order online or at the restaurant it will take at least 20 minutes. I have tried both the drive through and going in to get my order and never have it ready in under 20 minutes. Multiple times things were left out or forgotten with my order. Even when done with the app and waiting till it says my food should be ready I have to wait. read more

Obviously it wasn't meant for me to eat here even tho I have eaten at other Zaxby's and been perfectly satisfied. I tried to eat here a few months ago and this store was closed due to a power outage. Then I tried to eat here again last week and when I got to the counter, I found out they were out of grilled chicken so I could not order my fav grilled chx club sandwich which I always order when I come to Zaxby's. So thanks but no thanks again. It was 3:30 in the afternoon and you are already out of grilled chicken ? What you gonna do for dinner ? No grilled chicken for salad, sandwiches or anything. Another lady also wanted grilled chicken but she reluctantly accepted fried chicken. I don't eat fried food so that was not gonna work for me. I won't be giving this Zaxby's another chance. They already had 2 chances and I shouldn't have given them that many. read more

In NC visiting for the holiday, and we were hungry so we were told to go here. This was our first time, and instead of asking us is there something we can be helped with, they were rushing to take our order. I had to tell them this was our first time, and we were not ready. Def not worth the hype at all. I got the wings and things which comes with a 5 piece boneless or traditional with chicken tenders and fries. The wings in sauce sweet and spicy was very good, but them chicken tenders... horrible! Plus they are expensive for no reason. I should have just got wings. Seemed to me as though the Texas bread that came with it had salt on it. Overall i don't have to go again. My family member also ordered the chipotle chicken sandwich, and that was not good either. 2 stars for the 5 wings. read more

Just got home to find out my child is missing the main part of her meal (Kiddie Fingers) all she got was fries. So I ended up giving her one of mine of the sandwich I had...no cheese on the sandwich (as it was pictured) and all the sauce was on one side of the sandwich and in the box...What was the point in making the order if you couldn't get ANY of it right??? read more

Zaxbys - No kiddie fingers in the kids meal...just fries - Fast Food Near Me - Greensboro, North Carolina

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I originally gave this restaurant a 1 star review due to my order being messed up and the staffing attitude towards customers. I recently went back and my order was correct this time but the cashier's attitude was still a problem. The manager seemed very nice. Hopefully the young staff they have there will be properly trained on etiquette procedures in the mere future. read more

Very crispy and yummy chicken! I love the cobb salad or the zax snax meal. The staff can be unfriendly at times, but usually nice. Drive-thru gets very busy and can take so time, but totally worth the wait read more

Been here a few times - very greasy, small portions, high prices, and indifferent employees. Just stopped in for some fried pickles - never again! Waste of time, money, and paper towels just to soak up some of the extra dirty grease. Even smelled bad,like old fish! Avoid their fried items - cooks obviously don't know how to fry food. No crisp or crunch and the food soaks up a LOT of grease. read more

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Worse experience ever! Waited almost 15 minutes for a salad, the Blue Buffaloed. My daughter orded the same thing. I got mine but they cancelled my daughter's order after paying for it herself. My salad was awful! They just poured hot sauce all over the salad, or should I say dumped! Other Zaxby's toss the chicken in the sauce them put it on top. Not here. My daughter finally got her salad, 20 minutes later. They thought it was a duplicate. How did you think it was a duplicate when the order was taken by the same person? I also had no blue cheese at all. I also noticed that others had been waiting for 30 minutes to get an order. The dinning room was another factor. Tables not cleaned and the floor was nasty. I won't be back. read more

Best zaxby's I've been to in awhile. Not sure exactly what they're doing different, but quality of the food is more like what I remember of some of the original zaxby's 20yrs ago in Athens, Ga. Keep it up. read more

I just ordered a buffalo blue salad for delivery. My order instructed that the chicken be grilled, what I ended up with was far from it. I got deep fried chicken strips atop a bed of salad. To say it is a disappointment is an understatement. I've learned my lesson. read more

Absolutely loved my experience. I am on a Keto Diet and they completely accommodated! Customer service was amazing!!

Food was hot and fresh and the staff was friendly. Location is new and the restaurant was clean and comfortable. I really enjoyed their buffalo chicken fingers. read more

One note place with over salted chicken, wilted salads and a barely conscious staff. Zero meatless options and non answers to questions is their idea of customer service. If you see one, keep driving past it. read more

Greasy food and overcharged. Ordered extra sauces and got home to none. Tried to order mushrooms but they would bot add them. Called when i got home and this ghetto chick hung up. Contacted corporate and no response. You owe me money! read more

I placed an online order as Zaxby's promotes. I arrive and the pick up window is closed. i go inside and let them know I have an online order. At least 10 customers walk in after me and are served while I am waiting for my on line order. When asked why the delay, 2 different servers say I cannot say. In essence the manager told them to move on line orders to the back and serve all others first. One gentleman came in after me and asked if I did online ordering. After confirming I did, he stated never order online as he walked out with his food. This proves that this is an ongoing issue. Zaxby's needs to take down the online adds and site. read more

I love Zaxbys in general but this store often disappoints me. The food is high and I get the simplest orders. Just about EVERY SINGE TIME I have their toast, whether it's complimentary with a meal or I pay the extra 59 cents for it, it's not consistently fresh or buttered well. It pisses me off to no end because the toast is my favorite part. At this particular location they move the drive thru quickly, but they're not as friendly as they could be. In the drive thru, I always feel rushed and like they have an attitude with me for checking my food before I pull off. They're also stingy with the sauce. Like I got a whole bucket of fries and you give me one ranch and look at me crazy when I ask for ONE more. I don't think that's asking of too much. Who do y'all think you are? Get it together. The food is too high for y'all to have horrible customer service and toast! read more

I am so happy with this chicken like it's the best I love hot chicken and I have tried to find the best chicken to burn my mouth like body on fire and I found it at Zaxby's and now I'm like read more

First time we've ever been to a Zaxby's. They took our order and while we were waiting 2 gentlemen came in and stood waiting to take their order. The younger girl working walked by looked at both of them and just went back to cleaning the trays. The men had been standing there now for some mins waiting but after this they decided to leave. She wasn't friendly nor did she even smile or seem to want to be at work. We had been standing there waiting for our order for about 20 mins before the manager came and asked if we were still waiting for our food and we replied with yes. He realized our ticket was sitting and hadn't been made but we had seen many orders for the drive through go. He apologized and said they didn't know it was on that side. Took them 5 mins to make it after that. A simple stop on our travels turned into a very disappointing first visit. I hope they improve this for the future. On the plus side the manager was nice in this limited interaction we had with him. Thank you for being professional. read more

We've tried this location several times, and every visit they get our order wrong or forget items. Be sure to check your order before you leave. I do like the Ranchero Salad, but they only serve it seasonally. read more