Service is ridiculous. Bathroom never cleaned. Employees in phones. Food is pricey but not bad tasting . I'd recommend buffalo garlic blaze & the sweet and spicy! I would get new people in here though that actually demonstrate customer care . A few of them actually do what they should but can't say that about all of them . read more

Tell me how 6 people is understaffed. You 2 up front 2 on DT 2 in the kitchen. Stop making excuses and do your job. Thats just lazy. So I order mobile, go through the DT, they say theyre understaffed and to come inside. I go to grab my order, they need confirmation, its on my gf phone who went to the bathroom, then when she comes and shows them they dont need it. Make up your minds man. Whats more is there were hardly any people inside. Fast food is not this difficult. 4 o clock on a Thursday. Its literally the same way at the McDonald's next door and the entire area of fast food. If you claim to be understaffed PAY YOUR EMPLOYEES BETTER. Also the bathroom was a shit-stie. Gotta wonder how the people doing (or not doing) the cleaning are at home. Yuck. At least the order was correct. read more

When you stop here, dont be in a hurry. I thought I had time today. I ordered through drive thru and was asked to park in the #2 spot. There were already two other cars parked and waiting on their drive thru orders. After waiting over 15 minutes, I went inside. I learned they only have ONE cook for inside, drive thru and pickup orders! The staff are young but they had good attitudes and were apologetic. I give them 3 stars. I appreciate it but it's bad for business that it takes so long to get your food here. I'm not a fan of zaxbys food but my kids are. Today I ordered the chicken tacos. I should have known what to expect when you put a fried chicken tender in a soft taco shell. Have very low expectations becasue they are not very good. Salty, messy, underwhelming and average. After the first taco I just ate the chicken tenders and left the taco shell. read more

Zaxbys - Chipotle chicken tacos - Fast Food Near Me - Durham, North Carolina

I stopped here to redeem a free meal. The customer service was great but the food fell really short. I don't know if I would've felt comfortable paying $10 for a meal here. The fries were cold, the chicken was overcooked, and the soda machine need to be fixed. It was quite a mess. The best part was the sweet tea. There are better Zaxby's out there, unfortunately, there aren't many in this area. I had to drive about 20-minutes to this location. read more

This is my 3rd review lol, this zaxbys never fails to make my experience worse. I know your probably thinking then why go back, I come back months later to see if anything has changed because as a girl from Georgia I love zaxbys. But I often leave with uncooked fries, soggy cheddar bites, and half assed salads. I will say the costumer service has definitely improved but the food needs to follow along. read more

Horrible horrible customer service. Waited 16 mins in the drive thru line, unable to get out of line to be laughed at when said something about the car in front of me spinning tires causing a big cloud of smoke my mother who has lung cancer was breathing in. So I went inside so I could talk to manager. Christopher didn't even look much less speak to me, told the kid in drive thru to tell me to cancel my order online. Than followed me outside like I was the problem. As a store manger myself, I understand workers cannot control what other customers do, but laughing at somebody who is affected by it, is not funny nor good for business. I live In the neighborhood across the street and I will never come to this restaurant again. read more

Poor customer service, I tried calling zaxbys curbside and no one pick up after 30 mins food was cold never eating again at this zaxby restaurant. read more

Pretty amazing chicken fingers! Clean restaurant! Nice customer care from staff. It's a must try if you're from the west coast, something different! read more

If I could rate it lower I would, I dined in and waited 30 mins and came to the counter to ask why and then they told me that they are making it now and that it's coming up, after waiting 20 more minutes they come up to my table asking what the orders were and saying they couldn't find my ticket, after telling them I didn't want the food anymore and just wanted a refund they gave me an attitude and with the refund card they had in their hand they kept smacking it down on the table very hard, The customer service here is bad and whats even worse is the wait, Don't waste your money and time at this Zaxby's to just be treated the same way I was read more

Location: 2/5 Parking: 4/5 Outside appearance: 3/5 Inside appearance: -/5 Hospitality: 2/5 Food: 3/5 Price: 3/5 I went to Zaxby's and ordered the grilled chicken sandwich meal. I opened the sandwich & the chicken looked good but there was very little lettuce. And it was shredded! I prefer a whole lead of lettuce & not shredded piece. Fries were warm at best but not hot & crispy. I removed the chicken & I only at that. The Sprite drink was good! Service & speed was horrible. read more

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I went to Zaxby's today hoping to get a salad and some wings. I got into the drive through line and as I was about to order, a young woman put an orange cone in the road and said "we're closed". Mind you, it was only 2:30PM when I went to get food. The excuse was that they were short staffed but every other person in front of me in the drive through was able to order and get their food. Will never come here again. read more

For all things chicken this is the chain to hit. Sandwiches, salads, chicken strips and bone in wings too. The place is brand spankin new so came by to help break it in. I had teriyaki wings with fries which came with a drink and celery sticks and a side of ranch dressing. The wings were crispy, but on the small side. I visited a location in another state a number of years ago and the wings were huge. Guess those days are gone. The fries were crispy and covered with a heavy heaping of seasoned salt. I'd ask for them salt free next time as it was overkill for me. They have one of those Coke freestyle machines, which is cool because there's so many flavors to choose from. Diet Raspberry Ginger Ale?! The employees are super friendly. Everything is made to order so it's not super fast, but that's okay. I'd probably give it another go if I'm in the neighborhood. read more

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Long waits in drive thru at Martin Luther King Pkwy innDurham are normal, over 20 minutes today Jan 6, 2023, even when there are not more than 4 or 5 cars, they got my order wrong, asked for a club sandwich, all I got was a piece of chicken with sauce between two pieces of toast, pulled up to the window and paid, then I was told the French fries were not ready, even though between ordering and pulling up to the window 10-15 minutes elapsed. They're really trying to persuade customers to go somewhere else. No receipt given, no napkins either. Went inside previous time, only sit down cust inside, and they lost my order. Went to the counter after 15 minutes, their look was one of confusion when I asked politely about my order. This was my very last visit to a Zaxbys ever. read more

The worst zabys ever!! do not eat here. ordered my food, waited an hour, asked them why are we waiting so long, they said we almost have it ready, sat back down and waited, then they came up to us asking what we ordered because they didn't get it, we already paid so we just asked for a refund, and they still charged us for the drinks after the refund. wasted my time for nothing. read more

Normally decent chicken fast food but I showed up and they closed at 4PM even though they're supposed to be open till 10. The lady said all the managers quit. Very unprofessional from a huge chain like this - they shouldn't hire people who just nope out when they want to. Bad decisions all around from the restaurant. read more

Waited an hour for a mobile order. If I could review lower I would. Worst Zaxby's ever

Living in Los Angeles but from North Carolina. When I visit I like to go by Zaxsby's to get their delicious chicken. Visiting this location, the service was good, food fresh and delicious, easy process with drive-Thru and Covid regulations. There was an issue with my debit card and it was charged a few times instead of once. The manager, Kevion, was especially helpful. He resolved the issue and refunded the money In a timely manor with wonderful customer service and professionalism . Kevion is doing a awesome job at this store. read more

This is THE WORST Zaxby's location. Always a long wait...if you get waited on at all. Terrible customer service. Run by a bunch of teens who could care less. Tried calling corporate but they don't care either. They just call the manager of the terrible restaurant and tell them to handle it. If they could handle it, it wouldn't be like this in the fist place. read more

Nice place to pick-up or dine in , Wings & Sandwiches are good , Good Milkshakes as well , like the Birthday Cake Milkshake , Yummy !!!!!!! read more

Zaxbys - Fast Food Near Me - Durham, North Carolina

The location seemed to be clean and well kept from the outside. There wasn't much of a line in the drive through so I decided to take my chances. Once My husband placed our order. He ordered the honey butter& bacon sandwich. They informed us that they were out of bacon but they could still make the sandwich just no bacon on it. In total the wait was not bad but there was only one other car in the driveway with us. Overall the experience could have been much better. read more

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Everytime I come the fries are cold and unseasoned!!! The chicken is ok but sometimes cold . PLEASE DO BETTER GUYS! read more

Zaxbys - Fast Food Near Me - Durham, North Carolina

My food was good and tasty, which is vitally important. My co-worker said his boneless nuggets were not fresh, but the chicken fingers were. However, once again the restaurant was in disarray at the start of the weekday lunch rush (11:45am). The ketchup was empty. The Freestyle machine was out of about half the base sodas. There were some flavorings out. The sweet and low bin was empty. Salt and pepper were low. How are these things not stocked and ready to roll for the upcoming lunch hours? This isn't the first time I've seen it this way. To top it off, I was denied the use of a coupon that I received in the mail from their Zax Mail Club. They said I needed to use it at a franchise store. Wow! I've never been denied the use of a fast food coupon before based on corporate versus franchise. Lastly, at your prices you can do better than cheap crinkle cut fries. Get in to the hand cut game, like Five Guys or PDQ. read more

They stall the line by 9 pm daily. The worst customer service. The place was good prior to covid. Now, they let inadequate children run it.

Wow! I love Zaxby's, but this location is awful. I've had two bad experiences here. The first one involved them not having any grilled chicken for a salad. The server said they were out for the rest of the night. How can you be out of chicken at a chicken place? This last time involved a Cobb salad with no bacon, barely any grilled chicken (guess they were about to be out again), and almost all iceberg lettuce rather than romaine. I complained to the manager Anthony, and rather than make it right, he told me that is how they are prepared and I could pay extra. I should pay extra when my salad already is comprised of iceberg lettuce, one grilled chicken nugget, and bacon that I had to make a return trip for?? Sorry! I have tried to support his establishment based on location, but they need new leadership for me to come back. read more

Poorly run. Looks clean and inviting but Staff extremely disconnected and demonstrate a sub par attitude. Food, at best, fair. Chicken had pink spots. I'd deal with fair food but the staff rudeness is beyond compare. This is my first and last time at a Zaxbys. read more

Typical of the decreasing quality of Zaxby's franchises. It's remarkable the lack of quality control. Who would let their restaurant be run soooo poorly after investing soooo much for a franchise? Zaxby's corporate is a joke. read more

I visited this location today for the first time. The service and food was okay. I really like to get the awesome buttery toast when I come to Zaxby's, but my toast wasn't that great today. The chicken was extra crispy like it was fried too long, but still good. The fries were great and so was the sweetened tea. read more

We all been on the toilet since we got food at 4:00pm didn't want to stop here anyway because EVERY SINGLE time prior the cashiers be very rude and nasty literally have tried to place an order several times before and had to leave because I was scared my food would be just as bad as the customer service displayed. Not sure if the wings and things I ordered wasn't stored properly or the dipping sauce was expired either way.. no need for a colon cleanse... do better Zaxbys read more

SLOW!!!! Not very professional, dirty, and at 2:00 pm in the afternoon it should have been so much better. Management fail at its finest.

The food is pretty decent. The reason for 1star is I've been here about 5 times this year. Every time I come I use the drive Thur. The amount of time that you wait for you food is unacceptable. On average every time I've visited in in the drive Thur line for at least 15 minutes. Mind you it can be one car or 7 cars. There is always going to be a nasty wait time. read more

Just went to get me some food... and without a doubt food is great ... service is okay... i went to get a side order of tater chips and the traditional wings a things... and the cashier did and great job in taking my order... but when i got home and opened my tater chips there were 12 chips inside my plate and i even took a pic and posted it in the restaurants page ... uuughh very disappointed... didnt feel like driving all the way back just to show them the order they gave me... HAPPY WITH MY WINGS AND THINGS BUT NOT SATISFIED WITH MY TATER CHIP but they were good thou read more

Zaxbys - Just went to zaxbys... and order a side order of tater chips... and this is my side order!!! There are 12 chips in my order - Fast Food Near Me - Durham, North Carolina

I made a yelp account for this review. I love Zaxby's.. their chicken, the fries, the sauce. But man, this location is the worst I've seen at any location. Countless times I've been in the drive thru line for 10 minutes and it hasn't moved and I call, and they said they are closed for the day. WHAT? Let a man know. Or they ran out of chicken. Or they close at a ridiculously early time. 7pm close on Friday and weekends? Do you hate money? This Zaxby's is awfully managed and has completely stopped me from going. I recommend not going as well. read more

I have been to this Zaxby's several times due to its convenient location. However, my visit today broke the camel's back. I wanted to order a Sprite with my meal and they were out of Sprite. Got to the window and needed a drink tray (because I ordered more than one meal) and they were out of drink trays. I understand that sometimes a restaurant may run out of items, but between this experience and the young girl who was working the window, I'm done with patronizing this location. Most of the time there is a long wait to order your food and the customer service isn't the best. read more

Tried to give this place the benefit of the doubt but no It's called a fast food restaurant, no reason you waiting 30-40 mins for something small as zax snack that still end up being cold anyway. People getting out of their car to see what the hold up is, just crazy inconsiderate service. Only reason I come to this location is because it's the closest but now I'll just go with out. read more

Always a fan of Zaxby's but the staff at this location, not great. Used the drive through one evening and the service was slow and their credit card machine couldn't read my card even though I used it at Target moments ago. The chicken fingers tasted dry and felt like they were under a warmer for a while. Drive through was very slow for not a lot fo cars. Maybe drive another location if you're a Zaxby's diehard. read more

It's spring break for college students. I am not here often. My mother and I just wanted to redeem rewards and spend time together. We stopped by and our food was supposed to be ready at 5:49pm. We get there, check in, and it's radio silent until 6pm. I call Zaxby's and even whoever answered the phone had an attitude. They still took an extra 10 minutes to find my order and bring it out to my car (it definitely lost the warmth of the food). The icing on the cake was when the guy who brought our two food bags and drinks literally DROPPED them into my window onto my lap without handing them. He didn't even speak a word to us. The second meal landed upside down in my car. As a college student come on I've worked so many customer service industry and restaurants and even I actually give my customers service. This place should not be run by a bunch of kids who want to sit on the clock and get paid hourly to give customers horrendous service and attitude. Definitely not coming here again as a "free meal" voucher is not going to solve how I literally had my food shoved through my window and not just handed to me. read more

A disgusting experience... it's 3:56 now, the lady taking my order was standing at the counter scratching her head hard the grabbed my cup to hand it to me , and looked at me like i did something wrong... her attitude was garbage... read more

This location on Martin Luther King Blvd in Durham has the worst customer service. The cashiers, waiters, cooks were hanging out up front just goofing around being very loud. I noticed the tables were dirty and no one was in there dining areas so should not be any dirty tables. I would never recommend anyone to come to this location. Would make all the other locations have a bad name. read more

Slowest drive through service ever each time I go, whether 2p or 12p or 4:30p. Food is always good and hot but it shouldn't take 25 minutes in the drive through. Zaxby's can and should do better. read more

They're fairly new, so I'll re-review further down the time line. Zaxbys is typically a very solid wings and fries place. Especially for a fast food chain. They serve thick crinkle-cut seasoned fries with a nice golden crunch with piping-hot wings dressed in sauces of your choosing. On this visit I elected for the boneless plate with honey mustard. I was disappointed to find my fries were soggy and undercooked. Potato shouldn't be served "al dente." The fry portion seemed really low, too. The wings were perfect and the service was great. The interior is spotless, too! I hope they keep it up well! If they fix the fry cooking issue and the portion of them, I'll be an advocate! Until then I'll stop by another nearby spot for my chicken and fries :) read more