Horrible customer service. We were in line for over an hour and one of us momentarily stepped out for a few minutes and when it was our turn the guy wouldn't consider at all letting us getting in when it was our turn. Lack of consideration any whatsoever. read more

This location absolutely NEVER answers the phone. When you call main mall line to connect to store it transfers you to the main ZARA customer service in NYC. read more

New management needed, new staff, better customer service. Oh, and a bit more ummmm... diversity. IMMEDIATELY.

This place have like 2 cashier and the checkout line is extremely long and was never moving. I wanted to return something quickly but end up waiting in line for 30 min and still wasn't moving. I'm wondering this is such great brand/location but why having employees shortage? On the other hand, Express from right across was a better choice; their ways of handling thing was much more professional. read more

Stay out from this shop long waiting line but they only open 4 fitting rooms. Waiting for purchase is way too long

I felt the diversity here. It seems like management is involved with, and committed to, diversity at this location. Seeing staff members of different age, gender, or ethnicities made me happy to think we are on a better path to promote inclusion for all customers and future staff members. The two employees I spoke to that were overseeing the online orders were very informed of policies and very kind to resolve any questions or concerns I had. Thank you Del Amo. read more

Expect to wait forever. Went to the second floor for exchange and they closed the line to force everyone downstairs. Poorly managed store

They are the worst store ever and the customer service on the phone is even worse. Make sure they put on bag what you purchase, or even better don't ever shop there! read more

Disgusting customer service by O'Brien he should be fired very rude and condescending trying to agitate and provoke.. beyond racist.. it was beyond obvious he didn't like blk people even the cashier was rude once she seen her so called manager be rude she decided to follow suit I asked to speak to another manager and it was worst nasty people .. 80% of my clothes are Zara I'm returning everything I can this location is horrible I'm beyond upset read more

I want to thank Anthony for his help. I come here often and every time I come he always assists me he's such a pleasant and helpful person to speak and interact with. Thank you once again for your help I appreciate you. read more

The incredible team at the Zara- Del Amo make it a memorable experience every time I walk into the store. O'Brien, is the only reason I go to that particular location and is exemplary to his staff and guests. I would recommend this location to anyone looking for a great experience and friendly and personable staff. read more

I went into Zara today to buy two T-shirts similar to one that I had already. There was one sales person on the floor who was helpful. When it came time to pay I got in line behind one other woman. There was one cashier who was helping a person return something. It took a very long time. I walked up to her and very nicely asked if there was anyone else that could help. She interrupted me claiming you'll be the next purchase. When it was my turn, after the person in front of me was taken care of (still only one cashier), I was not greeted by the cashier. I did ask her "and how's your day?" Her mumbled mumbled "fine". When she had finished ringing me up, she handed me my bag. I was waiting for her to say thank you or something. So I said thank you to her. Yeah with her response. I have to wonder if Management is training people at all. And if they condone that sort of "customer service". My feeling is if you hate your job that much, you need to find another job. read more

Wow! This place has the rudest employees. Trying something on in the dressing room and when I went to return the clothes to the lady working in the changing rooms she snatched the clothes out of my hand and rolled her eyes I mean yikes!! A week later I came to return some jeans I bought with my receipt and they told me that it was not the correct receipt, that was the only item I bought so I said someone probably messed up in the register. The manager said oh we can give you the difference because you don't have your receipt. I said that is the receipt! only to find out that someone on the register put in the wrong information when I bought it. So it was their mistake and the manager Had the nerve to tell me next time to let him speak and that I need to be more calm hahahaha wow just wow! read more

Ridiculously long lines. It takes forever to check out. Add to this, they closed upstairs registers (cheap skates) funneling everyone through downstairs (men, kids women). Miserable. read more

Got a blouse for a gift. No receipt, the girl at the desk had said can only Exchange for the same item! Ridiculous, right? She went to ask manager if ok. Was told it can only done if the same price!. Went around the store, looking for an item that can be washed and dried, 99 % of clothes cannot use washer! Took one blouse that was 9 cents lower and was told again Cannot do exchange it has to be same price or higher! All This after falling in line for half an hour a second time! Who made up these ridiculous rules! I'll definitely tell my gift giver NEVER TO SHOP AT ZARAS EVER AGAIN! I dont shop here so I didn't know how ridiculous their return policy is . SO BUYERS BEWARE!!!! read more

I buy from this Zara regularly. I've never had any problems. HOWEVER! Today I came to pick up my order from the men's section at around 2:50. No workers. We look around for a while still no one. Finally a lady comes up and we didn't realize she worked there because she's wearing clothes like she just got up from bed. Her hair is messy, her clothes look like pajamas. She does not look like a Zara worker. Her attitude is even worse. I can't hear what she's saying. She's lazy she's putting her head on her hand. Terrible service. No thank you at all. If you don't want to work, DONT!! Go get a job at McDonalds. Zara is not the place for you. Zara better fix their workers because I don't want to buy my clothes from a lousy store with lousy workers. I would've told her something but I was in a rush. I didn't get her name but she wears trashy clothes, she wears glasses, her hair is messy, and she has a bad attitude. I'm sure you'll know who she is read more

This is by far the worst managed ZARA in the South Bay. It was unfortunate to see the staff here could not assist us with a return, which we returned under the 30 days, with all the tags and receipts! The manager was absolutely USELESS with providing her staff assistance discussing the problem, nor did she try to explain why we were unable to have our item returned. Regardless, tqo trest customers so poorly and degrading is an embarrassment for the company as a whole. This woman should give her staff more support and hear the customers at least finish a sentence before walking away. read more

Ordered online....picked it up.....didnt expect anything big....but got amazing customer service from a gentleman named Nicholas to better describe the guy with the red hair. Was very polite, made sure I knew where the fitting rooms were and was very helpful with my order. Even offered to get my jacket into a garment bag. Exceeded my expectation from zara. Thank you for your assistance and making my shopping day pleasant. read more

I cannot give them a complete five because of my personal transaction. Aside from my personal transaction I have to keep in mind that it's a Christmas season therefore it is really busy very chaotic and customers can be very rude and obnoxious. Therefore I understand things might not be in their place there's 30 people shopping and one cashier. There's about six or seven associates walking around putting things back as fast as they can trying to keep the store organized but one cashier seems a little illogical for Christmas return. Well as I walk in the store I find the most perfect gift for my husband in a rack of jacket it is a jacket the rack is all jackets and it has a sign saying $99.99. Terrible of me I do not question it I just take it to the cashier wait in line 30 minutes expecting to pay that price for the jacket. When I get scanned the jacket is 149 with no tags on it and scanning it has a regular price. I questioned it and I was told by the manager sorry there's no tags on this take it or leave it it's regular price. Well it is what I wanted therefore I took it and I am satisfied with the price and the quality but the fact that no tag on it it's where the jackets are at and all the jackets different styles say 99.99 just upset me a little bit but I think I might be iogical thinking I'm at a discount store or something but anyways. read more

I frequent this store a few times a month and each time have been less then impressed with the customer service. I get the impression that the store does good business so there is no need for any type of customer service. Today while my daughter was making a purchase and I stood in line with her for 20 minutes while one of the cashiers struggled to do a return , he kept telling the other cashiers he needed help because he wasn't trained-the other two cashiers just laughed saying they weren't the ones that trained him. All this going on in front of the customers. Just not a friendly or helpful store, don't get it when there are so many choices out there. read more

So disappointed with the customer service in this del amo store. The employees are rude and when you ask for a different size on different items, they do not get back to you if there are too many customers. The variety is great! But the customer service is not so. read more

I swear Zara trains their employees to be as rude as possible in every interaction. Tonight I walked up to the dressing room with my daughter in her stroller and before I even said anything this guy said "the big room is being used but you can go to kids or mens" and I was like "oh ok I'll just wait for it then" and he goes "no I mean we're not using it....but you can go to kids or mens" so I said "oh ok are there big rooms in kids and mens?" And he goes "FOR THE THIRD TIME, you can go to kids or mens..." and I said "well that's rude..." and he was like "well I've said it 3 times now" and I said "what's your name?" He said his name was Alex. He was wearing a white shirt and black pants. He was also texting on his phone the whole time. Im sure management won't care and will prob never see this but that is no way to treat customers. Just so so unnecessarily rude. Won't get far in life with an attitude like that. read more

Sooo... if you ever wanted to take a time machine back to the breadlines in Russia go to Zara at del Amo, "it's Covid" is their magic word for utter incompetence which is what you get from every rude store worker who instead of helping you roll their eyes flail their arms and literally run from you. Zara embodies the epitome of moral, spiritual and structural decline of this country. Tired and beaten down consumers stand in endless lines in silence to purchase their badly made rip offs of designer styles in hopes of saving their hard earned cash only to give it to this soulless corporation who while breaking the bank are too stingy to spend money on adequate staff, training and service. It's a disgusting display of everything you hate about American consumerism. Don't go here! They SUCK and their managers Brent and O'Brian are completely deficient and lacking, absolute disgrace of a store. read more

You guys HAVE two floors and on a three day weekend you choose to only Have ONE register on each floor open!?!????! LEARN HOW TO STAFF YOUR STORE!!!!!!! Waited 45mins to check out!!! Disgusting!!!!! read more

This place is always low on cashiers, no matter what day you come, there will be long lines for purchases and returns. There will be employees walking around doing other things but literally 1-2 cashiers when there are 15 people in line. This store definitely needs better management. read more

I guess associates working there aren't morning persons, lack of friendliness and customer service do better or stay at home if you don't want to be bothered with human interaction! read more

Horrible, awful, disgusting customer service. I was treated so badly that I will never go back to this store again. The store manager Jessica is the worst and unprofessional. Purchased items and noticed that I was double charged. Went back the next day and showed the items tagged and my receipt. She refused to give me a refund by accusing me of lying. I've been in retail for 17 years and I've never treated anyone like that specially in front of people. I was spending minimum $200 a month just in that store. What a shame. Just felt humiliated. read more

I had a horrible experience at Zara. I was returning 3 shirts which fit poorly. It was the first time that I recall ever having fit issues with a shirt. They did not have any good product to exchange it for. I had a receipt within 30 days and they could not refund me the money because my original credit card was no longer active due to fraud. They could only give me a store credit but their merchandise was not good. They have lost a customer. read more

Three different departments only two cashiers! For the entire store. You shop upstairs thinking get in and out quickly nope! You have to go downstairs to a room filled with 35 woman who are still unsure if they want the clothes they are carrying. Get your stuff together Zara! read more

Came back to this store coz they missed one of the sensor from the baby clothes I bought, since I didn't have the receipt anymore the cashier looked at me like I stole the item I told him he can check my debit card it should show just like how other stores can track your purchases but he didn't wanna do it!! Went downstairs asked for manager but she said the same thing, told her i paid $30 for baby jumpsuit and it still has a sensor.. but nothing!! No help! Rude employees. read more

I always love getting clothes from Zara as they are very stylish and have that European vibe to it - really chic. I have found that other Zara locations have better managed staff than this location though and hence the stars. We stood in line in the men's section for almost 20 minutes with only one counter open and a huge line forming behind us . The store manager is supposed to make sure that there isn't only one counter open when there are like 10 people standing in line and some of them were returns and that was taking even longer to process. The lady who helped us was very prompt , so I really appreciate that. I hope that they have better management of counters in future specially during the holidays when you are expecting to have more traffic. read more

Good clothes selection but the manager is rude and unprofessional. She needs to work on her customer service.

I love Zara, but the customer service at this Torrance store is horrible. I had a pair of boys jeans I ordered online that I wanted to exchange for a different color. I made it incredibly clear to the incompetent sales associate that I did not want to return them, just an even exchange. Well she went ahead and returned them anyway, and since I had bought them with a gift card, could not take the other color I wanted. They told me I had to wait until I was emailed the refund on an electronic gift card. I asked them to call customer service to help, as the whole experience was just becoming a giant waste of time. I was physically standing in front of them, unable to take either pair of pants. Lisena, the manager on, just said "mistakes happen." No customer service, no responsibility for the error, no acknowledgement of my time. There are plenty of places that value my business. Bye Zara. read more

Went in early on Sunday morning 10/23/16 at around 11:15am. Two cashiers working. Both were young asians, one female and one male. I was being rung up by the guy, and he was great! Really friendly and nice. While he was ringing me up, the girl cashier was doing something at her register. She clearly had a runny nose and was all sniffly. Not only was she standing there trying to control her sniffles, at one point she wiped her nose with her hand and continued to type along. YUCK. And then my guy cashier needed change from her register, so she gave him change with her germ-filled hand. And then that change was given to me. So, not the best experience here bc that girl was just gross. read more

Horrible staff, slow as molasses and inefficient. Never enough employees manning the registers. Floor is always a mess, looks like a bargain basement sale. I try to avoid this store but it's the only one that's convenient. Was returning some items and I offered to help the employee by putting the clothes on hangers for him and he snapped back, I'm working as fast as I can, I only have two hands. Store manager needs to do a better job at training his or her rude staff on customer service. RUDE! read more

My daughter just had very uncomfortable experience at the Torrance store. She is a senior in college, 4.0 scholar ready to purchase a dress for graduation. She wasn't sure of what dress to buy so she asked them to hold. She was told by a rude young man that said they don't do holds. However, he put a dress on hold for another Caucasian person. As a test, my African American daughter gave the dress to her Caucasian friend. She asked him to hold the same dress and he gladly held it for her. She called me very distraught because she could not believe the treatment and was too intimidated to to complain. I have tried calling ALL day with no answer so that this matter could be settled with management. This is my only option. You should not hire employees that do not know how to treat their customers equally!! Shame on you! My daughter has Buying Power and is owed an apology and deserves to be treated with dignity! read more

Aww!!! So the mall is always changes it's hours. The last time I was here they had a shoot and instead of Zara helping to keep us safe they kicked everyone out. Came here today right at closing and they would let me in. Although the store had so many people it was even fun and shopping. I just wanted to do a return! But they refused to let me make a return! This place is awful! I will be contacting corporate to place a formal complaint! read more

The women working at Zara there today were outstanding in every way! Truly honorable humans who naturally were kind, helpful, compassionate, knowledgeable and I greatly appreciate the human to human interaction I had today. Because of this I will be a long time customer. So thank you ladies! read more

I used to like shopping at Zara. I hate Zara now. I bought a legging and I didn't try on. The legging is damaged with a hole in he front and the button/snap in the front don't even work. I tried to return it but the stupid store won't accept it. RUFKM? Don't go to Zara. People that works at Zara are morons. read more

This ZARA doesn't sell clothes that are displayed on manikins. I really wanted this jacket in XS, but I didn't find any on the floor. I had 2 different employees check their inventory twice and they said they don't have ANY. They usually have manikins wear the smallest available on the floor so I checked it again myself. Sure enough it was XS. I grab the jacket and took it to cashier. Now, the cashier had to call the manager for approval. The manager showed up and took the jacket from me. I had no clue what he had to do, but he came back after 5 minutes and saying "WE DON'T SELL OUR MERCHANDISE THAT'S ON MANIKINS. SINCE YOU TOOK IT OFF ALREADY, I WILL MAKE AN EXCEPTION AND SELL IT THIS TIME." I felt like I violated law. They made me feel like I did something terrible. read more