The overall presentation of the store was decent, but wow was the service horrible. Every single employee there looked like they despised whoever walked through their doors. They were all dismissive, pretended not to notice you, and did not feel welcoming or helpful whatsoever. It's appalling; I'd suggest shopping at a different location or at H&M or Uniqlo nearby. read more

Associates were not very accommodating, especially the curly haired guy, I asked for an item if it's in stock but instead told me to go to cashier to ask and try to bother the one in the register when he is not rlly occupied, there was really a long line yet he pointed me at the cashier. Really bad Customer Service read more

The service is great in this location. They always have a good selection of clothing and shoes. I love coming here when I need to get something to wear to an event. The value of the clothes is very well and substantial. My dollar bills appreciate it very much, so. I also love shopping here in the summer. Because they're ripped jeans and crop.Tops always fit so well and not to mention.Their sandals are really cute as well,For a good price. They also have accessories here, so it's like a one-stop shop! The men's section is upstairs. There's always a great playlist on as well. read more

I don't know what happened to this specific store. After walking in today after a few years, I was disgusted and disappointed. Maybe they are short staffed or have a different management running this place. But wow! Does not feel like classy store, children screaming in the fitting room. It did not feel enjoyable not to mention the whole bottom floor is TRASHED. The children's and men's department was so clean and organized. read more

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Update from previous review: Went back recently to check it out again and see if there were improvements, and luckily it seemed like there were! Much more staff to assist with a friendly and helpful disposition, better items on the floor with better quality and less flawed items, and if there were any flaws, they would be placed on a separate rack and marked down occasionally. Seemed like there was a much better selection of clothing during the F/W season as well! read more

Zara - Ripped pocket from a hoodie - Women's Clothing Near Me - Torrance, California

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By far the best Zara experience I have ever had! I visited yesterday to find a holiday event dress. I can't remember the last time the sales team engaged with me to help me find the perfect dress and then some. Bora in particular ensured I had en epic time as she helped me hand pick some wonderful pieces. She had such a zest for the Zara brand, the store, the team, and a clear passion for helping customers. Kaliyah helped get me checked out at the register. She was so sweet, engaging and helped me understand their new receipt options. She informed me Zara has now enabled an option to use your phone number to complete returns/exchanges as needed. I left feeling like I got a great deal for everything I got! My dress, coat, and leather jacket all look soooo expensive--straight off the runway--without men having to break the bank. I'm so happy!! read more

I wanted to share my experience with an employee named Randy (could be Mandy)?who was working the women's fitting room. She appeared to be a young African American woman, around my age, which I mention only to help identify the employee. I understand that retail can be stressful I previously worked in retail myself, so I know firsthand how demanding customer-facing roles can be. However, that is never an excuse to project frustration onto paying customers. While I was trying to put an item back on its hanger, I was visibly struggling with it. Instead of offering assistance, Randy rudely scolded me for not putting it back correctly, then snatched the garment out of my hand. I was genuinely shocked by how I was treated. Throughout my time in the fitting room, I also noticed similar behavior toward other customers. Customer service doesn't require perfection, but it does require basic courtesy and respect. This interaction left me feeling embarrassed and unwelcome, and it was disappointing to experience at Zara. I hope this feedback is taken seriously so that other customers don't have a similar experience. read more

1 Star Review Date of Visit: October 23, 2025 Location: Zara Kids - Del Amo Fashion Center Manager on Duty: Geisy General Manager: Bora I am absolutely appalled and heartbroken by the treatment I received at this Zara Kids location today. I've been one of Zara's most loyal customers, spending nearly $20,000 this year alone between Zara and Zara Kids for my family. Yet today, I was treated like my business meant nothing. I came in simply to exchange (not return) a pair of sweatpants for my daughter -- one of several items totaling over $500 from my recent purchase. When I brought them in, I was told the item couldn't be exchanged because a small inner tag was cut. I hadn't noticed this when I purchased it, and it certainly wasn't something I did myself. Despite calmly explaining this to the store manager, Geisy, she refused to help. To make matters worse, when I asked to speak with the General Manager, Bora, I was told she wouldn't even come out to speak with me. Let that sink in -- after years of loyalty and thousands of dollars spent, Zara was willing to lose a long-term, high-value customer over a $25 pair of sweatpants. No empathy. No accountability. No effort to make it right. I left the store completely disheartened. I've always loved Zara's products, but after this experience, I can no longer support a company that refuses to value its customers -- especially those who have invested so much in their brand. Zara, you've lost me as a customer for good. I will be sharing this experience so others know how little this store values loyalty and fairness. read more

Clothes: cute Customer Service: I hate them, so unnecessarily rude. If I could give zero stars I would. It's like a requirement to work there to be rude. read more

My daughter walked in and glanced at a dress. The security went after her asking if she had looked at a dress.then demanded to see her shopping bag.of course this wouldn't have happened if she wasn't black.she showed her bag. Zara need to be ashamed of themselves.Dont shop there if you don't want security to run after you and accusing you.avoid Zara Del Amo. read more

So I'm giving this location a rounded up 4 stars because on the one hand, I had a really pleasant experience with an employee who was so patient and kind in helping with a large return I had and also even helped me find another pair of shoes in the stockroom that I wanted to exchange. However when I went to exchange the shoes another employee rang me up and said because the original shoes I bought online on sale for Black Friday they couldn't honor an even exchange, which is so weird because it's the exact same style, just a different size. If not for the first employee who was so great I'd give this location a 3 star rating. read more

Service: BIG FAT ZEROOO Selection: 4/10 Value: 2/10 It's been a while since I've rage-reviewed on Yelp, but this store has driven me over the edge tonight. Their customer service is deplorable! I don't know who is hiring and training their staff, but they need to be FIRED. Stat. Tonight I went to the store for a simple online order pickup. I waited at two registers (10 minutes each time), only to be told I can only pick up my order at one hidden register upstairs (OK, like where is the signage that explains that??). And then I go upstairs, and SHOCKER...no one is there to help me. As long as I live, I will NEVER return to this sham of a store. read more

The customer service man behind the counter in the men dept was disheveled and not friendly I purchased over $100.00 from the kids section not a greeting or thank you. read more

handsome tattood man at the registers is a dream! young lady didn't know how to handle my return and he got it done in seconds! not to mention he also recommended some nice things and with the best attitude along the way. I can tell he's been working there for a long time. I would rather wait until he could help me! Honestly now a days the customer service varries. If you encounter randle run away. Her attitude is HORRIBLE. she dismisses you as if you're not the customer contributing to the companies success. I don't know how anyone could work with her. The clothes have upgraded big time along the years and it's always clean and tidy but when it comes to management they could definitely have some upgrades. Young man gets 5 starts but store gets 3! hiring manager needs to be fired if there's only one good worker i've encountered in the 10 years ive been coming to this location! read more

Worst experience at a Zara ever. I been to this location quite often and after today will never go back. I have never felt discriminated against until today . I was in line waiting while the cashier was helping a customer, mind you she seen me with my child there. An Asian woman with her child walk up behind the customer who is being help, then the other cashier walks up to the counter and says he with help the next person in line I walk up but since she behind the customer being helped she got there first . I let him know I was in line first and he cut me off and said no she was first. I even asked him doesn't the line start here , where I was standing and he said yes but she's first and continued to help her. The first cashier looked up and didn't even bother to correct him . The attitude was uncalled for especially since they are in the children's department. Walked out never going back . read more

What a disappointment! This is why I am not a fan of in-person shopping. For the first time after Covid years,I got free time to shop but this is very discouraging. Human Resources of Zara,can you please train your employees to boost customer service? I have not read any review when I went but after the bad service,I read the reviews and they are accurate. I refuse to give details but the staff have zero professionalism and zero initiative. They all look unhappy and it reflects through the way they deal with shoppers. read more

Disliked everything about this store. I hadn't been in one of these stores since the 90's Lol and I remembered the quality being much better. For the most part, the clothes looked cheap. It's not horrible for clothes to not be expensive, but I can't stand it when they look and feel like poor quality. On top of that, the store was crowded and looked messy. I don't remember why I was in there, but it was one of those experiences where I couldn't wait to leave. read more

I rarely leave reviews for retail but the behavior of the staff today really warranted this. I shop Zara online and in person. Typically I like to go in person to verify quality and fit before ordering, especially if it will be a large order. I like Zara overall and I will remain a customer as long as the quality is good. The staff in store are offensive overall. Now that I know the bar is on the floor I'll lower my expectations accordingly when visiting. There were very few staff working, which I understand to be a regular occurrence. Those that were working didn't speak to customers unless they were first spoken to or were checking out. They spoke and laughed with one another though, which was great and confirmed that they weren't robots. The young lady in the dressing room with the long baby hair and short thin bangs was rude when I asked about a room being open. Telling me while she had her back turned that I needed to watch the rooms to see if anyone came out and then I could go in as she had a blind spot. I had not been standing there long and didn't see anyone walk out but the curtain was half open so I wanted to verify with her that it was ok to use since she was managing that space. I told her this as well to which she responded, "oh, you can go and check to see if it's open yourself" After trying on clothes and finding what I needed, I go to check out. There are a couple of people in front of me in the purchase line. A few minutes later a lady comes in to make a return and stands in the appropriate line. The young man that is the cashier does not know how to turn on the register so the line is growing as we all wait. He is the only person at a register at all. He finally calls the first customer. The lady directly in front of me got out of the line and put her stuff back because he was taking so long. He then looks up at me and the lady in the exchange line and says, "I'll take whoever is next" to which we both replied that we didn't know who that was. He said, "well I'll take the purchase because exchanges take longer." If I didn't need the items for an upcoming event I would've left it all there and went home. I have worked retail before. Line management is the job of the staff, not the customer. In person retail is dying and stores are announcing closures daily. People claim they need these jobs but they seem to hate work. I completely understand why people choose online shopping more often. When confronted with attitudes such as those I encountered today, shopping online is a pleasant path of least resistance. I don't know what could improve. It was before noon when I went in the store and everyone seemed to need a personality transplant. read more

No matter what time I go, whether it's crowded or not, morning, afternoon, or evening ... the service is awful. They have many employees but it seems they are more interested in talking to each other than helping their customers. The lines are always super long and go by slowly. Sorry, but this has been my experience the last couple of times I've been here. Not the friendliest people, either. read more

Why oh why why why is this line so freakin long & slow EVERY-TIME I shop at this joint. Customer service is very mid and it stays messy smh. Do better Zara you can afford it, for sure. Maybe I should be asking myself why I stay & stand in the long slow line oh well it is what it is I guess, until next time. P.S. This is definitely a reflection of poor management read more

Zara - Why - Women's Clothing Near Me - Torrance, California

Farzad was very helpful and informative about all clothing. Needed help with a birthday gift and he knew exactly what I needed. For me, 5 star experience read more

This store has zero customer service concern. They never have enough registers open. Today 12 people in line and only one cashier. Other employees went to the front but not one opened up to help. read more

I had a return with the receipt. Unfortunately the customer service managers could not read the store number and could not issue the refund. We could see the transaction number but not the store which was located in San Francisco. Both managers told me they could not refund me because they couldn't read where the store was and they told me to go back to San Francisco to get a refund! I asked if there was some way to find out the store number. The number to customer service was closed because it was a Sunday. I asked if there was a way to find out online, and they said I had to figure it out myself on the app! After 50 minutes of trying to figure out how to get a refund on the online app, one of the store managers decided to help and found my receipt by going online. I asked her why she didn't do this in the beginning and had me try to figure it on my own. She said she thought I was taking care of it. I had no clue how to pull a receipt online. Both store managers and the associates need to do a better job on helping their customers. They lacked customer service and had me fiddle around on the app before stepping up after 50 minutes. read more

Worst customer service ever! I literally went today to get an specific item, and honestly it didn't really bother me that they didn't have the item that I wanted it in stock, the part that was annoying were the two coworkers who were very rude! I felt that I needed to beg for help and when the guy went to get a device to look for an item, him and his female coworker were looking at me like I was an odd duck and starting smiling and kinda laughing at me, I obviously felt super uncomfortable and judge, and left right away, for sure you guys are not going to make sales if you hire this kind of people! This is my first bad experience at Zara, cause I've been at Zara in latin america ( Nicaragua and Mexico), Spain in Madrid and Zara Orange County and believe me their products, store and people are nice than yours read more

Worst customer service ever! I literally went today to get an specific item, and honestly it didn't really bother me that they didn't have the item that I wanted it in stock, the part that was annoying were the two coworkers who were very rude! I felt that I needed to beg for help and when the guy went to get a device to look for an item, him and his female coworker were looking at me like I was an odd duck and starting smiling and kinda laughing at me, I obviously felt super uncomfortable and judge, and left right away, for sure you guys are not going to make sales if you hire this kind of people! This is my first bad experience at Zara, cause I've been at Zara in latin america ( Nicaragua and Mexico), Spain in Madrid and Zara Orange County and believe me their products, store and people are way nicer than yours! read more

This nice gentleman he was tall had a silver chain with a cross, he did above and beyond with customer service i asked a question about a clothing item and he gave me so many details about the item even offering multiple locations since they didn't have it and he seemed to really care about the customers. read more

Illegal pricing practices & terrible customer service by manager "Gora" at this location. Purchased a blouse and realized It rung up for more than what the tag listed as sale price. Politely went back to the store a few days later to ask for a refund for the difference with the tag and receipt in hand. Manager was extremely rude and defensive blaming tariffs for the price while revealing the store has 40,000 pieces and it is impossible to keep up with the price changes. Very unprofessional and none of that is the consumer/customer's problem. Internal issues should be discussed with corporate and not used as an excuse. Anyway, I explained the discrepancy again pointing out these practices are illegal, and she said I needed to bring in the item even though I had the tag and the receipt which obviously matched the serial number. Because I had an appt at the Apple store in the mall the next day I said fine I'll bring it back. Arrive the next afternoon and see "Gora" at the register so walk up to her and say hello, I'm back and I have the shirt. She looks at me, walks away then gestures to another cashier to help me. Extremely unprofessional and rude behavior. The only thing coming out of this manager's mouth should have been sorry and offering a speedy solution (refund). Will be reporting her to corporate. read more

Worst customer service I ever experienced. I was just trying shoes on for a few min minding my own business then one of the Zara staff told me with the worst attitude "I DON'T WANT YOU TO LEAVE THOSE SHOES ON FLOOR!!! PUT THEM BACK WHEN YOU ARE DONE!!" On top of that had a dirty look on her face like why I am even shopping there. Should customers not go to that Zara so not to bother the staff with our shopping? Zara has the worst of the worst customer service I have ever experienced. I can't even try shoes on for a few minutes? I spend so much at Zara and now will not spend my money there anymore. read more

This is the WORST customer service I have ever experienced in my entire life. The general manager was so incredibly rude. My mom bought a dress yesterday in the afternoon and when she got home and took it out of the bag she noticed there was a stain on it. She went back today to exchange the dress and the manager said she had worn it which she did not!! She didn't even want to look at our receipt. I could tell she (was being racist to my mom which is so sad. Worst Zara experience of my life! 0/10 experience. read more

Bad customer service. The cashier was just throwing all the things I've bought in the bag. He didn't bother folding them nor organize them.

Their sizes are very very inaccurate!!!! Their selection is limited only for those who is 0-Medium. NO large sizes to be found. Really ridiculous if you will be paying a high price for such clothing!! Went to the Del Amo store twice. 1st time I called confirmed merchandise was there's wasn't. 2nd time to return pants that were TOO small and would not ket me even though I had receipt it because 1 tag was off NO. Any other store no worries. Then to exchange you have yo find the EXACT price of the item you are returning of you cannot return!! REALLY!! ‍Needless to say Zara get yourself together with your sizes, policies and attitudes of your employees. My cashier was VERY rude. Good luck telling g everyone I know!! Wouldn't even give a 1 but had to read more

Went through the entire store picking things out. Then after I got all my items I was told the fitting rooms were closed. Seriously??? I put everything back. Ridiculous. read more

If a ZERO could be given, I would've scored it with a ZERO. One of the worst customer service I've ever experienced in a retail store. Not only was the entire staff unfriendly, they were borderline hostile. It's like they HATE having to deal with any customers. If you want to buy anything ZARA, buy online, the in-store experience makes one never want to spend money at a ZARA again. AND, reading all the other reviews about this particular store's bad customer service, it says a great deal about ZARA since they haven't done anything to improve on this. read more

I love this mall, I worked at Nordstrom for 4 years for Summer and Winter seasons. I love Zara, I always shop online and I never have to return anything except this time I bought jeans for my sister and they were too big. First, I went to the top floor because that's just where I came in the mall, waited in line behind another customer just for 10 min later the lil girl working there to say you can go downstairs I'm having trouble with this computer only after the man in front of me asked if he can be rung up. So if he didn't ask, we would've been standing there forever. I go downstairs and wait in line, another 20 min and get to the front. Lil hispanic girl from upstairs comes downstairs to chat with the other young lady helping me. She said something about how the customers upstairs are less annoying the ones on that floor. Right in front of me. How rude. Continues to chat it up with the lady about the type of customers they get. She was so busy talking to her friend she doesn't say one word to me while doing my return. Then is surprised a gift receipt comes out, has to ask the other worker and then turns to me like ohhhh was this a gift? I said no I bought it for a gift. "Ohhhh well it already went through". I said that's fine no problem I'm just going to re-buy in a different size, so I can just use this receipt? She said yeah (with 0 confidence). I go home to find out it actually takes 14 days for the refund to go back - like really it takes that long to receive store credit?? She didn't tell me that. This was an xmas gift, 14 days was too late. So 1. little hispanic girl needs to learn to shut her mouth in front of customers and not chat with her friends on the job. 2. Girl who did my return (also seemed to be hispanic) needs to refrain from talking with her coworkers because maybe she would have spoken to me and confirmed with me what she was doing before she did it. I also have a hard time believing she couldn't undo the transaction, there's always a way to do so but I'm sure she just said that because she didn't know. I'm 100% mexican, I'm all for being young and working retail, I've been there, but if you're going to be rude, and unhelpful, go get a job where you don't deal with people. If this were Nordstrom, she'd be fired that day. Zara corporate get it together. read more

Before you go here. Just head over to H&M where they're nicer and the prices are less. I'm a real life shopper. Like personal shopper. I have salespeople that love me all over the world. For some reason, I love Zara, like most of us for their cute and unique clothing for half the price of designer. Maybe some a little knock off of designer but who cares if it's cute. Right? This store and it's staff is horrific to Zara as a company and a brand. I understand that we are in the great resignation where people just don't want to work anymore. I also get that some people can be rude to people in customer service because they believe the customer is always right when in fact that is not true. Ok now my review. I'm a little long winded. My apologies. I ordered online for store pick up. They emailed and text me to pick up multiple times. I get to the store, they scan my code, they said my order was not there and to call the customer service number. I advised them of the multiple emails and text messages for me to pick up my order. After speaking to customer service for almost 20 minutes and asking to speak with a manager, the manager finally went to find my items. She hands them to me without even looking and did not even think to apologize for the error and inconvenience on behalf of her snd her staff staff for telling me it's not there. I continue shopping because my energy will not be interrupted. I found several pieces that I liked but the online order sent a damaged dress with a broken zipper. Good thing I tried while in the store. So there's 2 lines which there are no signs to say which line is which. So obviously I stand in what looks like the normal line and I'm next in line. The lady tells me that if I have a return (which is the damaged dress) I needed to be in the now longer line which no one was in as I waited. So I go to the now long return line only for the same person who told me to go to the long line to call for the next person in the return line. I was livid. I nicknamed her lil fluffy. Lil fluffy's name was Angelica because I asked. As I tried not to have my energy interrupted, these horrible people did just that. Went to H&M. Greeted! Complimented! Asked if I needed help! Questions answered respectfully! I don't have time for Zara anymore. Customer service goes a long way. Maybe they need a new hiring team. read more

Lines are always long...like majorly long and i waited over 1hr and a half just to return a few items. I literally been here a few times on different weekdays, weekends, and time frames....ALWAYS A LONG ASS LINE. I even had customers tell me to go upstairs to go do a purchase or/and a return bc the lines were shorter. i dont know if the cashiers arent efficient or what...but ill stick to ordering it online if i want zara items. read more

if they have zero grade, i would do that for this location Zara at this location was nice and friendly, i used to shop here a lot. However, after covid everything has changed, specially the staffs who gave me unhappy feelings every time i shop here. There is a girl who looks like latino ( im not sure ) SHE IS VERY RACIST, always have bad attitude ( maybe im Asian that's why she treated me like that) read more

I've shopped at Zara for a few years now because they have nice items all year round and I can always pick something up for almost any last minute plans. However customer service hasn't always been the best. It's like their employees HATE to see a customer come and shop. Usually I dnt have too much of a conversation since the checkout process already feels tense. My review is for Remmi or Renni I'm not quite sure what exactly her name was since she wasn't wearing a name badge. Anyway I wasn't even being helped by her to begin with. It was a guy but he was having issues with the return so he called her and she seemed very bothered as if it was simple to do a return. Then she tells me "I dnt need your receipt" with an insulting tone along with spinning my phone back down. I asked for her name at the end. And she says her name, proceeds to ask why was I asking. I decided to ignore and grab my purse to walk out. She decides to say loud and clear, "I dnt like her" directing it towards me and for all the customers to be aware. Horrible customer service and not professional at all. read more

This is the messiest Zara I've ever been to. It could be the crowd that shops here but wow! It's a mess. The only reason I'm giving it 2 stars is because of Salon. She is amazing! I was at Zara for an hour, looking for a shirt, tried it on, needed a different size, and asked a worker to get me a different size from the stock room since the shirt wasn't on the floor but I knew they had it because it said online. After I waited forever to the worker to come back with the shirt, I gave up. She never came back. So I asked Salon to go get the shirt for me and she did it so quickly (and she promised she wouldn't leave me hanging like the other girl). Salon is such a hard worker! Throughout my time waiting, she was helping so many people and folding clothes to help make the store look tiddy. Salon needs a raise! Please! read more

This store has gone from 1 star to less than 1. The manager there is so incredibly rude, I have never experienced such a VILE person in customer service. She's a short black lady that wears blue contacts. read more